A dynamic professional with around 8 years of rich experience in Service Operations, Customer Service, Resource and Team Management.

1. Ashish Kapoor
Mobile: +919785535354, +919717283182. Home: +919813681675
~E-Mail: aasi_kapoor@yahoo.com, kapoor.aasi@gmail.com
Branch In charge level assignment in Service Operations with an organization of repute.
PROFESSIONAL SYNOPSIS
 A dynamic professional with around 8 years of rich experience in Service Operations,
Customer Service, Resource and Team Management.
 Adept in managing service functions for enhancing operational effectiveness; streamlining the
working standards operating systems.
 Proven skills in managing teams to work in sync with the corporate set parameters & motivating
them for achieving business and individual goals.
 Hands on experience in conducting training programmes for customer’s at site, approving claims
of customers and providing solutions to customers.
 An effective communicator with excellent relationship management skills and strong analytical,
leadership, decision-making, problem solving & organizational abilities.
KEY RESULT AREAS
Service Operations
 Managing service coordination of the different areas and after sales service activities.
 Conceptualizing & implementing service plans / policies for ensuring accomplishment of business
goals across the assigned regions.
 Providing immediate service support to the clients for resolving their issues and complaints in
compliance with preset guidelines and rules.
Client Servicing
 Maintaining relationships with key decision-makers in the target organizations to generate
revenues through AMC.
 Ensuring continuous interaction with the customer to make sure that area of concern can be
worked upon for improved service levels.
 Ensuring high customer satisfaction, achieving best outcome leading to achieving / exceeding
parts target, service revenue and initiation of new sale activities.
Resource Management
 Leading and monitoring performance of Sales & Service Engineers to ensure efficiency in service
operations.
 Identifying training needs of the Service Engineers as well as the Dealer Service Engineers.
 Creating and sustaining a dynamic environment that fosters development opportunities and
motivates high performance among team.
SCHOLASTICS
 Diploma in Mechanical Engineering from Govt. Polytechnic Nilokheri, Karnal affiliated to
State Board of Technical Education, Chandigarh.
 XII Private from HBSE Bhiwani in 2008.
 X from Govt. Sen. Sec. School Panipat, affiliated to HBSE Bhiwani in 2002.
EMPLOYMENT SCAN
Since May ‘10 SU-KAM Power Systems Limited, Branch Service In-charge (After
Sales Service)

2. Responsibilities:
 Responsible for service operation of batteries across Rajasthan.
 Service infrastructure and service network development across Rajasthan.
 Analyzing and control on warranty failures / returns.
 Monthly basis cut open few field return batteries for analysis & send the report to management.
 Monitoring and control of lead time for battery replacement across Rajasthan.
 Training to Area service in charges / service engineers regarding Service systems, Product
technology and improvements in product region wise once in 3 month.
 Auditing / visiting of service centers across Rajasthan.
 Responsible for scrap sales across all service centers in Rajasthan.
 Responsible for implementation/ adherence of service policy.
 Responsible for Preparing Monthly “MIS” ( Monthly Warranty claim Report, Revival Report,
Scrap Stock Report, Scrap Sale report V/s Amount. Etc.)
 Collection of product performance feedback based on cut open analysis from all service centres.
 Reviewing CSI (Customer Satisfaction Index) for all service centers.
 Deputation of engineers according to allocation/PJP and calls of inverter & battery.
 Follow-up for status of complaints & revenue of inverter.
 Responding customers/clients/dealer/distributors queries over phone/mail.
 Arranging parts/spares as required by engineers with coordination of store-in charge.
 Forwarding AMC quotation/repair quotation to customer via mail or by hand of engineers.
 Collecting dealer/distributors feedback through engineers, Phone & direct meet.
 Preparing incentive sheet on monthly basis.
Jan ’08 to Jan ‘10 Honda Motorcycle and Scooters India Private Limited, IMT
Manesar Gurgaon, Customer Support (After Sales Service)
Responsibilities:
 Attend customer complaint, Via – Phone, Website, and Letter & NCH.
 Maintaining data in CRM software.
 Handling customer complaints & ensure to resolve them to their entire satisfaction
 Providing feedback to the respective department regarding technical problems, network, and
customer grievances.
 Handling warranty related issues of customer & dealer and co-ordinate with technical section.
 Product quality feedback & market action.
Sep ‘07 to Jan ‘08, Auto Gallon Industries Private Limited Faridabad Diploma
Engineer Trainee
Responsibilities:
 Approval of all incoming material as per drawing and control plan.
 Handling & well familiar with instruments related to measurements.
 Handling of Internal complaints, then jointly study with HOD for the improvement.
 Prepare daily pre dispatch inspection report.
 Remove the rejection during the production & take corrective actions.
 Maintaining all the documents up to date and secure.
IT SKILLS
 Well versed with MS Excel, MS Word, Power Point and Internet Applications.
SUMMER TRAINING

3. Organization : Panipat Thermal Power Station, Panipat
Duration : 4 Weeks.
ACADEMIC PROJECT
 PIPE DRILLING JIG.
PERSONAL DOSSIER
Date of Birth : 25th
Jan 1988
Linguistic Abilities : Hindi and English.
Permanent address : H. No. 1351/1, Thermal colony Assan Panipat, Haryana- 132105
Location Preference : North India.