This document provides a profile summary for Anand.V, a qualified Mechanical Engineering professional with over 4 years of experience in customer service and the transportation industry. Anand's experience includes planning and implementing service improvements as a TSM coordinator at Toyota, and currently serving as a Relationship Manager at Shiva Automobile. He has strong communication, problem solving, and technical skills and has received training in customer service, vehicle maintenance, and warranty claim processing.

1. ANAND.V
Service Advisor
Mobile: 0091-8526319263
E-mail: sec2anand@gmail.com
PROFILE SUMMARY
A qualified Mechanical Engineering professional with over all 4.1 Years of experience.
Resourceful Customer service Advisor with background in transportation industry. Detail-Oriented
professional with strong people and time management abilities. Skilled at fielding routine and complex
questions, taking orders and resolving complaints.
 Plan organize, lead & innovate kaizen ideas in the service & service parts operation
 Generate screening the ideas &implementing those ideas in the dealership
 Establishing the Toyota customer Service Marketing principle & procedure
 Monitor & promoting the safety procedure
 Maintaining the Accident prevention & Government safety Regulation Policies & procedures
 Promote the organizational safety policy to the employees.
 Promoting the environmental procedure in the dealership
 Implement, monitor & follow up the hazardous material handling & disposal
 Conduct Toyota Customer Service Marketing Audit
 Conduct & record kaizen meeting & report kaizen ideas to TKM.
 Check vehicle history for each & every vehicle.
 Check for revisit service action shield status corporate customer battery & tyre condition.
CORE COMPETENCIES
• Order Placement * Genuine interest in solving customer’s problems
• Payment Processing * Excellent communication skills in verbal & written Both
• Conflict resolution. * Service – Minded
• Delivery Scheduling * Risk analysis & Response planning
QUALIFICATIONS
• B.E in Mechanical Engineering
Completed First class from Shanmuganathan Engineering College Arasampatti, affiliated to Anna
university.
June
2011
• Diploma in Mechanical Engineering
May
2008
Anand- Page 1 of 4 - Immediate Availability

2. Completed First class from MIET. Polytechnic College Trichy, affiliated to Anna University.
WORK HISTORY
Relationship Manger
Shiva Automobile (Mahindra & Mahindra).
Jan 2014 – Till Date
TSM coordinator (Toyota Customer service workshop Management). Sep-2011 to Nov 2013
PROVEN EXPERTISE
 Update account information and delivery order in computed system.
 Draft delivery contract and specify all services, fees and delivery options.
 Listen to client needs and specifications and recommend appropriate options.
 Take information on damage and delivery issue claims and forward to transportation supervisor.
 Capture recommended jobs in RO.
 Customer signature on the RO(Repair Order)
 Work Allocation as per our program.
 Use MDW menu price for 100% schedule maintenance service.
 Recommend QWIK service for jobs failing within 3hrs.
 Explain Job & Bill to customer preinvoice.
 Answer phone and took delivery order specification for computer entry.
 Provided information on company offerings and recommended most fitting services.
TRAINING ATTENDED
1. One Month Training in TKM(TOYOTA KIRLOSKAR MOTOR)
Process Handling In Dealer.
SOP For all process.
Toyota way of auditing.
Motivate & educate 4s principle
2. One Week Training in Mahindra, Bangalore.
Tools handling
Anand- Page 2 of 4 - Immediate Availability

3. Special Tools Handling
Engine removing and refitting
3. One Month Service advisor Training, Trichy.
Customer Handling
Service Maintenance
Vehicle pure parameter
4. One Week DMS Training in Warranty, Coimbatore
Warranty claims punched DMS
Pre-sale claims punched DMS
Pre-Approval punched DMS
Dispatch Detail in DMS.
IT SKILLS
 Knowledge of AutoCAD
 Basic knowledge of DMS software.
 Excellent knowledge in MS office & Excel.
PERSONAL DETAILS
Nationality : Indian
Date of Birth : 30th
of Aug 1988
Marital Status : Single
Languages Known : Tamil , English
Hobbies : Music Playing Cricket
Marital Status : Single
Passport Number : J6363052
DECLARATION:
• I hereby declare that all the details given above are true to the best of my
knowledge and belief.
Place: yourstruly
Date:
Anand- Page 3 of 4 - Immediate Availability

4. (Anand.V)
Anand- Page 4 of 4 - Immediate Availability