Mukesh Chaudhary has over 14 years of experience in food and beverage and retail business development. He has held training roles at several major companies, including Future Group, Sahara Q Shop, Haldiram's Food, Nirula's Food, and Reliance Retail. As a trainer, his responsibilities included developing and delivering training programs, conducting needs assessments, and ensuring trainings supported business goals. He aims to obtain a challenging position utilizing his strong organizational skills and ability to effectively complete tasks.

1. Mukesh Chaudhary
Delhi, India.
Mobile: +91-9650129922
E-mail: mukeshtrchaudhary@gmail.com
102-D, Pocket D-1, Mayur Vihar-III, Delhi-96
Objective
To obtain challenging position and rewarding career in the Hospitality industry, that will make
use of strong organizational skills and my proven ability to get the job done. My strength lies
in my flexibility to adapt my skills to the specific industry and deliver maximum value to the
organization in the key result areas.
Professional Experience
Over 14 years of experience in Food & Beverage and Retail Business Development.
Organization Industry Type Designation Period
Future Group Retail (Central, Pantaloon, Home Town & BB) Associate Trainer Since December 2014
Sahara Q Shop FMCG & Retail (QShop) Training Manager Jan 2013 - Oct 2014
Future Group Retail (Central, Pantaloon, Home Town & BB) Lead Trainer Mar 2011 - Jan 2013
Haldiram's Food Retail Training Manager Sep 2009 - Mar 2011
Nirula's Food Retail Training Manager Nov 2008 - Sep 2009
Reliance Retail Training Manager Feb 2007 - Nov 2008
Pizza Hut Food Retail A. R.M. Training Jan 2000 - Feb 2007
Hilton Hotel Five Star Hotel Indusrtial Trainee Sep 1996 - Feb 1997
Future Group
Associate Trainer (Since December 2014)
As Associate Trainer my key responsibility areas are to:
 Deliver, manage, monitor and measure comprehensive training programmes that are
carried out in the organization. The trainings are soft skill, system and functional
trainings in order to maintain a motivated and skilled workforce.
Sahara QShop
Training Manager (January ’2013 – October ’2014)
As training Manager my key responsibility areas are to:
 Deliver, manage, monitor and measure comprehensive training programmes that are
carried out in the organization. The trainings are soft skill, system and functional
trainings that encompasses the below mentioned elements in order to maintain a
motivated and skilled workforce.
 Propose and develop new employee development initiatives / programs;
 Conduct training needs analysis.
 Develop, revise / update, deliver and evaluate training and development courses
 Meet with the HOD’s and team members to identify training needs for training and
development solutions.
 Oversee the training conducted by functional trainers and guide them with regards their
delivery skills
 Considering the costs of planned programs and keeping within budgets.

2.  Review and continually improve the Training modules, ensuring that it remains current
and ensures a consistent high quality of training, services and information for learners.
 Monitoring and reviewing the progress of trainees through questionnaires and
discussions with managers. (Functional training is handled by the function and its
members)
 Preparing the monthly Training Calendar, MIS submission on the training conducted viz
a viz proposed training calendar
 Be a part of the recruitment panel for operations team.
Future Group
Training Manager (March’2011 – January’2013)
As Manager my key responsibility areas were to:
 Manage entire training function for East Delhi & Noida Cluster
 Coordinate with business team for Training & Development needs.
 Plan and implement training calendar of North Cluster with centre head.
 Analyse the training requirements for the region, and prepare the action plan for the
effective implementation of the training
 Design and deliver trainings for the different target audiences on various Products,
Process, Behavioural, Sales, Soft skills for all levels of all Future Group’s Retail verticals
like, Big Bazaar, Pantaloons, Home Town & Central Stores across North India.
 Conducted TTT for new and existing Programs.
Haldiram’s Snacks Pvt. Ltd.
Training Manager (Sep’2009- March’2011)
As Training Manager my key responsibility areas were to:
 Set-up a Training Department.
 Conduct the Training Need Analysis (TNA) in consultation with the operations head.
 Constitute and build on the strategy framework for achieving the talent development
objectives for the organization, in order to maximize people effectiveness and create a
visible impact on the bottom-line.
 Develop and modify the content of Training tools, Menu Mats and Recipes.
 Plan and implement the training calendar for the region.
 Launch new product across the system.
 Conduct TTT sessions for in-store training in charge (Asst Store Mgrs. /Store Managers).
 Launch & implement Buddy trainer concept for Team Member’s Training.
 Develop various audit formats like Champs, Opening and Closing checklist to find
operational opportunities and implementing action plan for the same.
 Conduct trainings on Interdepartmental communication, Time Management, Motivation,
Basics of food & beverage service Industry, Grooming, Customer service, food safety
Hygiene and Accident prevention etc.
 Facilitate Restaurant Managers and Area Managers board of reviews at Office.
 Measure and Track performance of Management trainees.
 Monitored the daily operational processes of Haldiram’s Outlets in my region and
assured efficiency in their implementation.
 Responsible for the entire operation of the outlet and reporting to the General Manager.
 Visited each food preparation station and observed the hygiene and taste to ensure
quality food being served to customer orders.
 Responsible for hiring, scheduling, training, coaching, counselling, developing,
evaluating, promoting department employees.
 Developed an excellent reputation through excellent service and guaranteed customer
satisfaction by maintaining brand standards.

3.  Coordinating with other departments for smooth operation.
 Ensuring that product quality and SOP are as per the brand standards.
 Support the team in managing the customer complaints by listing the methods of
measuring satisfaction.
Nirula’s
Training Manager (Nov’2008- April’2009)
As Training Manager my key responsibility areas were to:
 Launch a Buddy Trainers System across all the restaurants.
 Plan and organize New Store Opening (NSO) trainings.
 Organize training sessions for call centre people.
 Ensure smooth new product launch across the system.
 Ensuring excellent service and guaranteed customer satisfaction by maintaining brand
standards.
Reliance Retail Feb’07 – Nov’08
Reliance Retail
Training Manager (Feb’2007 – Nov’2008)
As Training Manager my key responsibility areas were to:
 Successfully organise & conduct training for Reliance Fresh, Reliance Hyper, Reliance
Mart & Reliance Super Stores and an assortment of formats across India.
 Strategizing the training programs including planning, methodology, duration & logistics.
 Developing Content
– For Executive Training, Operations Training and Associate Training
– Using tools like Microsoft Office documents, role-plays, group exercises, other
activities and videos
– In co-ordination with the SMEs for collection and validation of product specific
information
– For soft skills training programs
 Spearheaded & monitored the project for the development of the Training Manual for the
participants including the design & layout creation, co-ordinating with
– Training team for validation of training processes
– SMEs for validation of business processes
– Graphics team for book design
– Vendors for the job of mass printing the final manual
– Team members for editing & proof-reading of the manual ensuring progress of work for
meeting timelines
 Conduct Classroom Training, On the Job Coaching & Systems Training for
– Corporate level program
– Different role holders at various Reliance Retail Stores; in and outside my base
location
 Co-ordinating with the state SPOC’s to meet and schedule the training requirements of
the clients.Training Pizza Hut
Jan’00 – Feb’07
Pizza Hut
Assistant Restaurant Manager Training (January 2000 –February 2007)
As Assistant Restaurant Manager Training my key responsibility areas were to:
 Train & manage staff, Enhancing brand image, managing customer feedback &
complaints.
 Conduct (TMTS) Team Member’s Training Scores to identify Training needs.
 Conduct Video based, Class Room Sessions for Orientation & Champs.

4.  Conduct on the Job & Video based Trainings for Products & Services (F&B Service,
Delivery, Order Taking, Cashiering)
 Conduct minimum of 2 one –to-one session with each learner during regular structured
restaurant visits.
 Launch new products by conducting product TTT in Delhi NCR, UP and Uttarakhand
outlets.
 Measure and Track performance of trainees.
 Update and make available material for CHAMPS and orientation.
 Update sectional training tools and manuals, Certification, Training plan and Evaluation
tools.
 Update Training Tools for Sectional Classroom training.
 Update procedure and Picture job aids
 Focus on customer satisfaction by running smooth operations.
 Maintain Champs standards of service and food quality within the restaurant.
 Assist the Restaurant Manager in all the aspects to boost up sales.
 Control the food cost, labour cost & other operational costs.
 Resolve internal & external customer’s complaint and concern.
 Prepare duty roaster for full time and part time employees.
 Done customer survey to start delivery business.
 Adherence to the laid down processes & implementation.
Experience with other notable organizations:
Rahi Motel (U.P. State Tourism), Hardwar as Supervisor (June’1999 –
Nov’1999)
 Responsible for Supervision of Front office, F&B Services, Housekeeping and F&B
Production.
Hotel Hilton (Five Star), New Delhi as Industrial Trainee (Sep’1996 –
Feb’1997)
 Industrial exposure for operations of all major departments like Front Office, F&B
Service, Room Service, Production, Banquets & House Keeping of a Five Star Hotel.
Professional Qualification
 Diploma in Hotel Management (3 years) Institute of Hotel Management Lucknow.(1999)
Academic Qualification
 Bachelors Degree in Arts (B.A.) from CCS University Meerut.(2003)
Other Achievements
 Got many awards in Drawing & Painting competition at District level.
 Participated & won award in Regional sports twice from school.
Personal Profile
Date of Birth: 2nd
June 1977
Father’s Name: S.B. Singh
Marital Status: Married
Children: Two
Nationality: Indian