Ritu Varma is a corporate trainer specializing in business development, learning and development, and sales training with over 13 years of experience. She has expertise in areas such as new business development, customer relationship management, operations management, and designing customized training solutions. Currently, she works as an independent consultant, providing training programs to companies in various industries including entertainment, hospitality, travel, and IT. Previously, she has held managerial roles at companies like Educomp Solutions, Mindspace, and Wipro where she was responsible for training, business development, and achieving sales targets.

1. Ritu Varma
5,Bombay View. Raghavji Road – Kempscorner, Mumbai 400036.
Contact: 9930242599 Email: ritu.s.varma@gmail.com
SPECIALIZING IN CORPORATE BUSINESS DEVELOPMENT AND TRAINING
 Passionate intercultural expert with a blend of experience in Training, Corporate Sales, CRM and
Business Development for last 13 years.
 Specialized experience in Learning & Development to enhance effectiveness by providing
consulting, in line with corporate business and learning strategy
 Communicate a clear, strategic sales vision, effectively training and coaching both veteran and
junior sales team members.
 Aggressive Business Development skills, with setting team targets to achievements.
 Responsible for revenue enhancement and acquisition of new accounts.
 Expertise in Selling Skills, Team Building, Negotiation Skills, Stress Management, Time
Management, Business Communication, Presentation skills, and CRM
 Demonstrated ability to develop, review and implement new training programs and update
existing programs for new work methods and monitor their effectiveness accordingly
 Able to oversee programs for improving the technical competence of personnel
 Experience in planning, organizing and conducting acquisition seminars for employees
 Highly skilled in setting up trainings and conferences
 Hands-on experience in determining course learning objectives and teaching techniques and
designing curriculum
SKILLS
 New Business Development
 Corporate Business Development
 P&L Management
 Behavioral & Leadership Development
Programs
 Operations Management
 Key Account Management
 Pre & Post training / learning effectiveness
measurements
 Turnaround & High-Growth Strategies
 Customer Relationship Management
 Staff Training & Development
 Contract Negotiations
 Budgeting & Forecasting
 Singapore Airlines Certified
 Customer Service excellence in travel & tourism
 Design & Implementation of customized learning
solution
Education
 B.Com Graduate in Management, Lala lajpatrai college of Commerce & Economics
 Completed in 2001.
Certification
 Train the Trainer Facilitator
 Travel & Tourism course
 Learning Grammar
 Soft Skill

2.  Singapore Airlines Certified Trainer for Reservation & Ticketing & Customer
Service(UK,Australia & New Zealand markets)
 FedEx Certified Trainer
Career Accomplishments
Sr Manager Sales & Training – R’Destiny Consultant – (Dec 2013 – Till date)
 Associated with business of entertainment and hospitality, like, SMAAASH, Hard Rock Café, Shiro,
Prime Time, Palladium Hotel, De Gustibus Group, and multiple other centers for Corporate Sales.
 Business Development for various entertainment parks, KidZania, Adlabs Imagica, Aqua Imagica,
Smart Eco Park, Great Escape, Essel World, etc for school educational and entertainment trips
 Offsite gatherings for Corporate with team building focus
 Handling training business of accounts in BPO likeWipro,Accenture, Cognizant, WNS, Cap
Gemini, Sutherland Global, GE Money(PAN India)
 Responsible to set up the entire vertical of Learning and Development at Transven Pvt Ltd
– Ecommerce Start up
o Set the entire Learning and Development department, laying the SLA’s, designing the job
profiles for trainers, Customer executive and quality.
o Responsible to conduct the Train the Trainer program
o Designed and implemented a career growth program for internal staff to transition to
the consultant career path
o Partnered with Managing Directors to develop competency-based training
infrastructures by job title.
o Developed employee training program and materials resulting in increased customer
service and sales growth
o Created company Handbook, Job Descriptions, and Manuals
o Created employee performance based evaluations and materials for all positions,
conducted exit interviews
o Emphasis on Eliminating company liability, creating positive employee experience,
creative sourcing, compliance, reporting, training, team building, morale, and customer
service
o Provided leadership, mentorship, applicable training and overall guidance Received
excellent ratings on evaluations for management and counseling skills
o Utilized a consulting model (needs assessment, design/develop solution, implement, and
evaluate) to provide a project lead for companywide initiatives.
o Facilitated training initiatives for executives, managers, and employees in quality
service, coaching, and performance management which resulted in an increase in
monthly sales goals
o Established recognition programs for individual and team improvements that supported
company mission
 Behavioral Training conducted for a special client which is a Belgium based Diamond Company –
Leo Schachter
 Initiatives driven, Situational Leadership, Team Management, Crisis Management
 Staff training and Employee development
Kidzania Pvt Ltd
Job Profile: Area Manager/BD & Marketing (July 2013 – December 2013)
 Responsible to create Brand awareness for an international Edutainment Arena
 Increase sales for the overall area
 Establishes and adjusts selling prices by monitoring costs & competition
 Maintaining and increasing sales of your company's products
 Reaching the targets and goals set for your area

3.  Establishing, maintaining and expanding your customer base
 Servicing the needs of your existing customers
 Increasing business opportunities through various routes using the marketing tool.
Educomp Solutions Pvt Ltd
Job Profile: Area Manager – Mumbai (5th April 2012 – June 2013)
 Handled the schools all over Mumbai
 Responsible for all the commitments made in the tenure of the agreement and renewal post
completion of contract.
 Monthly training calendar to be planned for school teachers
 TNI and Post training feedback
 Profile includes managing a team of over 40 coordinators based in different schools. Involved in
collection, support, training and collections of the schools. Monthly target of collection met in the
entire year 2012 -2013.
 Direct selling of the latest products and services published by the company.
Mindspace Human Capital Service Pvt. Ltd (1st April 2011 – 4th April 2012)
Job Profile: Manager Training n CRM.
 Managed Mindspace Human Capital, the Learning and Business Development Wing as an
Assistant Manager Training n CRM
 Conduct TTTs, Hiring Managers, & Tracking Business Needs & Development for all locations
within India.
 Responsible for end-to-end training activities Conducting Training Need analysis PAN India.
 Designing of training modules and Training Report generation.
 Leading client accounts – HCL, VCustomer, Sutherland, Ge Money, WNS & TCS.
 Organizes weekly team meetings to update the associates on any process changes, quality issues
and SLA’s
 Generate and maintain records and reports; and comply with all administrative policies and
regulations.
 Proven ability to serve as the sole trainer on key customer accounts, to act as the senior trainer
supporting new trainees, and to conduct Train-the Trainer courses.
 Trained existing associates and leaders on Business writing and Customer service.
 Lead SME for trainer certification on Content and Facilitation.
 Plan and Publish a monthly Training Calendar to PAN India Site teams Content Development &
Training delivery.
Wipro BPO Pvt Ltd. (31st May 2007 – 31st March 2011)
Job Profile: Senior Trainer
 Trained new hires on the ACE module and get them to the next level of process training.
 Certified trainer for Singapore Airlines and FedEx.
 Have been awarded the best trainer for two years continuously.
 Improvement plan designed for the bottom quartile.
 SME for facilitation and content delivery
 Have trained for several processes in Wipro (all queues) Singapore, Airlines, Atlanta Gas Light,
WSSC, and Cap1.
 To ascertain the knowledge/ skill gap in the trained/ untrained CSA and arrange for a training
program accordingly.

4.  Consistently deliver on the Service Level Metrics and Quality, as defined for the process, so as to
deliver Superior quality of service on the process/ unit
 Plan refresher training for CSA‘s on Process, Customer Service, Voice & Accent, and Soft-Skills.
 Measured training effectiveness through "before & after analysis" for all training programs
conducted.
 Coordinating and bridging the gap between training and operations by linking training
activities with support and feedback from operations.
Benetton Apparels PVT LTD (31st DEC 1998-30th APR 2001)
Job Profile: Section Manager (Benetton apparels)
 Consistently meeting the sales target.
 Managing individual and team performances
 Quarterly market review to monitor change in style and demand.
 Marketing Benetton apparels for shoots (Television shows, Movies and photo shoots)
 Coordinating with the leading magazines to publish the latest clothing line.
 Plan, forecast, report on sales, costs and business performance, according to
 company requirements.
 Plan and implement advertising and promotional strategy and activities.
 Develop personal skills and capability through on-going training, as provided by the company or
elsewhere subject to Company approval.
 Manage costs and overheads, and all factors affecting the profitable performance of the shop.
Personal Information
Address – 5, Bombay View, Raghavji Road, Kempscorner, Mumbai 400036
Mobile Number - 9930242599
Email – ritu.s.varma@gmail.com
Date of Birth – 13th of June 1980
Marital Status – Proud single mother
Family – 1 Daughter
Nationality - Indian
Passport Number – J7735226
References – On Request
Personal Interest – Plantation & Cooking