Gaurrav K Bawa has over 22 years of experience in strategic planning, operations management, and business development for restaurants and hospitality companies. He is currently the General Manager of Operations at Nando's India, where he oversees operations, learning and development, marketing, HR, and asset management. Previously, he held senior roles at Yum! Brands and McDonald's India, managing restaurants, franchises, and commercialization. Bawa has a Bachelor's degree in Commerce and extensive training in operations, management, and presentation skills from McDonald's and other organizations. He is seeking a senior leadership role managing business operations in the restaurant, hospitality, retail, or facility management industries.

1. GAURRAV K BAWA
E-Mail: gaurav.bawa18@rediffmail.com~ Tel: 0129 4053194 ~ Mobile: 09811100219
Seeking senior level assignments in managing Business Operations with an organization of high
repute in Quick Service Restaurant/Hospitality/Casual Dining/Retail sector/Facility
Management/Client Servicing
APERCU
Acclimatized professional with 22 years of incisive experience in
- Strategic Planning - Profit Centre Operations - Budgetary Control
- Service delivery - Brand Management - New City opening
- Client Servicing - General Administration - Customer relations
- Food Service Operations - Resource Management - Team Management
- Learning & Development - Local Store Marketing
Proficiency in devising and implementing optimum business strategies to enhance property infrastructure, new
project development, business development, quality standards across all departments viz. Housekeeping, F&B,
Guest Servicing, CRM, etc. Adept in managing overall profitability of operations and accountable for strategic
utilization and deployment of available resources to achieve organizational objectives.
Expertise in implementing optimum strategies to ensure top line and bottom line profitability with key
emphasis to develop business through new accounts and service the existing clients. Adept in identifying the
human resource requirements and initiating the recruitment process ensuring the best fit. Excellent
communication, interpersonal, relationship management and problem solving skills.
CORE COMPETENCIES
 Developing periodic business plans & strategies,
in coordination with plans of organization.
 Planning & scheduling individual / team
assignments to achieve preset goals within
quality & cost parameters.
 Formulating long term / short term strategic
plans to enhance profitability & revenue;
involved in spearheading turnaround initiatives.
 Designing & implementing sales plans and new
store concepts to generate increased sales for
achievement of revenue targets.
 Organizing the promotional activities / events
and escalating the business, profitability and
market coverage.
 Planning menu for an expensive repertoire of
menus along with portion standardization.
 Handling all aspects of restaurant management
including monitoring food production and
aesthetic presentation of food & beverages.
 Maintaining quality and consistency of food for
enhancing guest satisfaction.
 Overseeing the formulation of the best
marketing strategies with emphasis of
segmenting & targeting the potential customer /
markets and positioning services.
 Escalating brand visibility through implementing
promotional strategies and relation skills.
 Creating initiatives, designing events, planning
of merchandising and execution of these
marketing events for increasing sales drive.
 Providing value added customer service by
resolving customer issues & ensuring their
satisfaction with the product and service norms.
 Foreseeing the delivery of high quality service
to the clients for maximum customer
experience and delight in all the satisfaction
parameters (time, quality, food service,
arranging meeting / conferences, shows /
entertainment, etc).
 Leading, training & monitoring the performance
of team members to ensure efficiency in sales
operations and meeting of targets.

2.  Conducting meetings for setting up sales
objectives and designing processes to ensure
smooth functioning of operations.
EMPLOYMENT RECITAL
Presently working with Nando’s (India)Peri Peri Chicken as General Manager (Operations)since
October 2015
This is a casual dining concept and serves Afro Portugese Food with Head quarters in
South Africa.
Responsibilities
1. Operations
2. Learning and Development
3. Local Restaurant Marketing
4. Field HR
5. Asset Management
Accountabilities:
Sales
Restaurant Operations
P&L
Recruitment
Training
People Development
Sales Building
Customer Satisfaction
Brand Protection and Compliance of standards
Worked with Terminix SiS India Pvt Ltd since Feb12 till May 15 as Head-Operations &
HR(National).This is a joint venture of Terminix which is the World’s Largest Pest Management
Company and SIS which is second largest Man guarding Co. in India.
Accountabilities:
Hiring/Induction and Training of the employees.
Set up Of the Regional Offices (Delhi, Bangalore, Chennai and Ahmadabad done)
Develop SOP’s for the Field
Responsible for the Sales and Service Matrix
Responsible for P&L

3. Maintaining Client Relationship
Collections
Employee Engagement activities
From Sept10 to Jan2012 worked with Yum Restaurants India Pvt Ltd as Senior Manager
Commercialization (R&D) for KFC and Pizza Hut
Accountabilities
Commercialization of the products at the Plant Level.
Execution of the Products from the perspective of Process and Ingredients
Building the capability of the Vendors
Ensure the execution of Best Trade Practices.
From Nov’07 to Aug10: Yum Restaurants India Pvt. Ltd.
Market Manager(Operations) for North, West and East India - KFC Brand
Accountabilities:
 Guiding the restaurant operations with the help of Area Coaches for 12 equity restaurants located in North
& West India.
 Supporting the franchisee operations with the help of Franchise Business Coaches for 30 franchised stores
located in North, East & Western India.
 Mentoring all the aspects of the business namely Sales, Profitability, Recruitment, Training, Site selection
for business expansion.
 Build people capability for franchise business & operate the brand as one system.
 Ascertaining that the franchisees work within the brand matrix.
 Evaluating the sights with business development before presenting it to the leadership team.
 Furnishing the inputs and support to the team on the operations scorecard on performance.
Highlights:
 Recognized by David Novak, President Yum Restaurants International for being the Operations Lead for the
Krusher’s (New Product Launch) Project.
 Acknowledged by COO for stabilizing and turning around the west market.
 Spearheaded & implemented the planned maintenance system across the brand.
Mar’96 – Oct’07: McDonald’s India (North & East)
Joined as Team Member, Djakarta, Indonesia and rose to the post of Operation Manager – South &
Central Delhi

4. Accountabilities:
 Directing the operations for 17 McDonalds Restaurants.
 Mentoring a team of 3 Operations Consultants, Restaurant Managers with their team of 6-8 Managers and
40-50 Operations Crew.
 Carrying out the quality assurance checks, customer satisfaction reviews and profit through restaurants.
 Addressing escalated issues related to internal & external customers, regulatory and local communi ties.
 Implementing systems and monitoring performance regularly to serve excellent quality of food.
 Interfacing with the regulatory authorities for all the necessary approvals and clearances including sourcing
raw materials from Centralized Distribution Centre at Greater NOIDA.
 Working closely with the McDonald’s Consultants for the UK market to implement the best practices
prevalent in stores world-wide.
 Controlling the inventory of raw materials and scheduling the work routine of the crew-members.
 Providing on-the-job training in international stores in Jakarta.
Highlights:
 Bagged the “Sales Building Award’ in the year 2000 and “Restaurant Manager of the Year 2001’.
 Felicitated as the first crew member in India to reach to the level of Operations Manager.
COMMENCED CAREER
House of Jainsons, Greater Kailash, Delhi Sales Executive
PROFESSIONAL
ENHANCEMENTS
 Operational & Training Programs of McDonalds based on its Modular Management development program:
o Basic Operations Course, New Delhi, India.
o Basic Management Course, New Delhi, India.
o Intermediate Operations Course, New Delhi, India.
o Target Selection Course, New Delhi, India.
o Presentation Skills Course, New Delhi, India.
o Local Store Marketing Course, New Delhi, India.
o Advanced Operations Course, Sydney, Australia.
o Operation Consultant Course, Dubai.
 Presentation Skills from British Council.
SCHOLASTICS
 Bachelor of Commerce from Delhi College of Arts & commerce, Delhi University

5. PERSONAL DOSSIER
Date of Birth : 18th
January, 1974
Address : Kaveri CGHS, GH-4, Flat No. 208, Sector – 21 D, Faridabad – 121001, Haryana