Viral Ratilal Shah is seeking a position utilizing his skills and experience in data quality, due diligence, market regulations, and training. He has over 10 years of experience working in roles focused on secondary controls, entity maintenance, client data services, and customer service. Shah has a Bachelor's degree in Commerce, an MBA in Finance, and skills in MS Office, Tally, and communication.

1. Viral.Ratilal.Shah
MBR Steeple Apartment, Flat No. 23, Block C,
Devarachikanahalli,
Begur Road, Bangalore – 560068.
Karnataka
INDIA
Cell: 98865 62712
Email id: princeviralshah@yahoo.co.in
OBJECTIVE: Seeking a position to utilize my skills & abilities in the
industry/company/institution that offers professional and individual growth while being
resourceful, innovative, and flexible and be under the firm standards.
Core Competencies:
Data Quality: Strong knowledge & experience in indentifying resolving data quality
issues.
Due Diligence: Good exposure & understanding of Client Due Diligence like KYC and
Legal Entity Verification.
Market Regulations: Good knowledge of market regulations such as DoddFrank, EMIR
and FATCA.
Deliver Training: Have conducted several Process knowledge training for various teams
across Client on-boarding teams.
EXPERIENCE:
1. a) Working as Assistant Manager-Secondary Controls, Entity Maintenance Team,
April 2012 till date.
A unit of Entity Maintenance, Business Development & Controls team, Secondary
Controls is responsible for identifying gaps & issues, analyzing & assessing risk,
monitoring & recommending controls to various functions within Entity
Maintenance, operating across Bangalore, Kolkata, Paris and Kuala Lumpur.
Duties, Responsibilities & Achievements:
 Perform random sample checks on items processed under HSBC internal
application called ERDS (Entity Reference Data System) that have undergone
100% Primary checks. The item includes Creation, Amendment, Reactivation
and Deletions on Entity level data. For any Observation or Errors identified,
provide regular constructive feedback, suggest controls, challenge procedures
and drive actions.

2.  Based on the outcome of the Observations on items sampled, generate
Secondary Controls Report Weekly & Monthly and circulate among entire
Management group including Stakeholders, Regional Heads Onshore &
Offshore, Operations Managers & Process Trainers thus driving awareness &
cautiousness within the operations team. Follow up on the closure for the
issue addressed if any.
 Deputized the Manager in his absence and handled escalations/issues.
 Handled adhoc projects sent by the business.
 Perform thorough analysis on the findings and generate MI reflecting Key
Risk Indicators, Root Cause and recommending appropriate remediation or
proactive initiatives to avoid recurrence.
 Closely working with the Training Team and Quality Managers to provide
recommendations like conducting refreshers for the existing staff and
highlight gaps based on Observations.
 Creation and review of Secondary Controls framework on a timely basis.
 Had an opportunity to travel to HSBC Kuala Lumpur Office to deliver
training to new staff for Entity Maintenance team. Effective planning and
organizing helped me to deliver successful training and always kept my
trainees motivated.
 Being a versatile trainer, trained the entire Entity Maintenance Pilot Team.
Process Training delivered for more than 25 groups. Training included
curriculum development, classroom training, staff development and technical
training. Closely work with SME’s and Operation Managers to draft
procedure and guidelines.
b) Served Client Data Services (CDS) team from 17-Jan-2008 to Nov 2010. Worked as
Senior Associate for FX / MM / Derivates Team (UK CDS). December 2009 took a
lateral movement to Hong Kong CDS Team as a Senior Associate.
Duties, Responsibilities and Achievements:
 Proactively migrated Treats process like Treats in Middle East, Derivates – DTP
and Treats in Sydney and UAT and confronted challenges with ease.
 Post migration of multiple process/products, trained the existing team
successfully.
 Taking initiatives for solving problems pertaining to all regions.
 Taking ownership of handling multiple projects and lends support till the
completion.
 Taken active participation in various Extra Curricular activities and served as a
member for Center Wide activities.

3. 2. Convergys India Service Limited – Bangalore – (June 2005 – Jan 2008)
(Technical Support Offline – Non Voice / Customer Care Officer – Voice)
Responsibilities:
Working for Workforce Profile Management Global (WPM) process where in taking
care of Convergys employees worldwide across all 42 centers interms of profiling
employees in all the applications used, till their termination in different applications
within a turn around time of 24 hours.
Previous: Handling Customers query and informing customer about the Credit Card
he/she is approved for. Handling calls for United States customer and pitching up for
sales in every call with sales (conversion) and quality going hand on hand.
Achievements @ Convergys:
• Given the responsibility of being a MENTOR for a month for the new batch and
awarded as the best MENTOR for that month.
• Played an important role for the TEAM to be the Team of the Month for 3
consecutive months in terms of Quality. Also maintained 100% Quality since
joining.
• Given an opportunity of being an acting Team Leader for 3 months and fulfilled
the job satisfactorily.
• Also worked as a Floor support i.e., escalated calls/supervisory calls.
• Always being a key contributor for the Team and a Good Team Player.
• Member of Fun Team for the process (Shared).
• Had an opportunity to be a part of Convergys India Services-University for
Trainers for close to a year.
3. Convergys India Service Limited – Bangalore – (March 2004 – Dec 2004)
(Customer Care Officer – Voice)
Responsibility: - Handling Customers calls and answering them appropriately.
Again keeping Sales and Quality in mind as the first priority.
4. M.V.Murthy & Co.- Mysore, as an Audit Assistant for 5 months.
Worked as an Audit Assistant and undergone General Audit Training under the
guidance of Mr.M.V.Murthy. Handled company’s sales invoices and vouchers
and entering the same into the system. Visiting companies and collecting
information with regard to their daily turnovers and Balance Sheet.

4. EDUCATION QUALIFICATION:
Qualification University Year Marks Obtained
SSLC Mahajanas-Mysore 1997 61.12%
PUC Mahajanas-Mysore 1999 71.16%
B.COM Mahajanas-Mysore 2002 80.28%
MBA (Finance) Karnataka State open
University-Mysore
2007 59.00%
ADDITIONAL SKILLS:
1. MS-Office
2. Tally- 5.4
ADDITIONAL INFORMATION:
Good written and verbal communication skills, dedicated and hardworking, Flexible and
willing to learn. Self motivated with good leading and managing skills.
DOB- June 29th
1980
Gender- Male
Nationality- Indian
Marital Status- Married
Languages known- English, Hindi, Kannada and Gujarathi.
Hobbies- Playing & Watching Cricket and Socializing.
I hereby declare that the above information provided by me in this Resume is accurate to
the best of my Knowledge.
DATE:

5. PLACE: Bangalore. (Viral.Ratilal.Shah)

6. PLACE: Bangalore. (Viral.Ratilal.Shah)