Ravi Inder Nath Rajput has over 10 years of experience in training and development roles. He has worked as a Senior Technical Support Trainer at FGI Fagends Group Of Industries, where he scheduled training sessions, identified training needs, and helped agents improve their customer satisfaction scores. Previously, he served as a Soft Skill & Language Coach at Mantra Group Of Companies, conducting assessments, customizing training modules, and attending to candidate queries. Ravi also has experience working as a Technical Support Specialist and Senior Exec Training at IBM Daksh Business Process Services. He enjoys photography, music, and traveling in his free time.

1. Ravi Inder Nath Rajput
Career Objective:
To contribute in the growth of the company with dedication and enthusiasm, leading my
Organization’s profitably & achieving the Challenges & Goals consistently within the given
Period of time.
Professional
experience
FGI Fagends Group Of Industries, Gurgaon
Jan’2011 – Jan’2014
Sr. Technical Support Trainer
Responsibilities:
 Scheduling Training Sessions and Coordinating with other Trainers
regarding session timings.
 Handling NHT batches and managing Training Database.
 Identifying Individual Training needs based on the data statistic of the phone
calls audited.
 Developing modules as per their respective fields to accomplish certain
CSAT objectives.
 Checking Needle movement post training to ensure best quality service
provided consistently on all monitored calls.
 Achieving team targets and maintaining exemplary customer satisfaction
scores, consistently scoring between 95% and 100% on all calls
(outperforming average of 90%).
 Imparting candidates about the required parameters of the clients.
 Setting Standards for Improvement and communicating overall expectations.
 Conducting refreshers and mentoring agents on call flow parameters and new
developments.
 Attending to quality queries & Counselling Agents on Time and Stress
management.
 Preparing, Distributing and Checking Assessment Sheets.
 Handling Escalations from internal and external sources.
 Providing Assistance at all levels of support.
 Giving Individual feedbacks and training sessions for further improvements.
 Ensuring that all records are appropriately maintained.
Mantra Group Of Companies, Gurgaon
Jan’2010 – Jan’2011
Soft Skill & Language Coach
Responsibilities:
 Identifying the requirement and understanding the Job profile.
 Initial Screening through telephonic (face to face if required) discussions.
 Briefing candidates about the requirements / expectations.
 Conducting Assessments based on the needs of the organization.
 Customizing the modules as per the requirement of the client.
 Providing Assistance and constantly looking at upgrading the knowledge.
 Conducting refreshers and training regularly on new developments.
Hno. # 5609, Duplex
MHC, Chandigarh 160101.
Contact - 0172-4634472
+919876978063
ravi.indernath@gmail.com

2.  Attending to Candidates queries & problems.
IBM Daksh Business Process Services (P) Limited, Gurgaon
Sept’ 07 – July’08
Sr. Exec Training VA&SS Co Bell TSBU
Responsibilities:
 Provide Assistance at all the levels of support.
 Conducting refreshers and training agents on existing products and new
developments.
 Attending to Agents queries & problems.
Learning:
 Maintaining files so as to present weekly reviews.
 Monitoring parameters, pre and post communication.
 Understanding consumer.
 Understanding business both at macro and micro levels.
July’ 06 – Sep’ 07
Technical Support Specialist
Responsibilities:
 Handled Customer queries and entertaining the delegates.
 Responsible for generating quality sales and meeting the targets.
 Mentoring new agents on call making and customer centricity.
 Maintain team performance records and analyzing self performance.
Achievements:
 Got promoted twice in the current process.
 Have been consistently in the top five agents in the team.
 Won RNR’s for the team.
Extracurricular
activities
Academic
Qualifications
 Participated in Modeling competitions, Chandigarh.
 Choreographed City level dance competitions for colleges.
 Actively participated in choreography, photography, short skits, dumb charades
and other competitions.
 Graduation in B.A – English from Punjab University in 2005.
 Diploma Certification in Visual effects and Animation from Frameboxx.
 Basic Computer Knowledge.

3. Personal Details:
DATE OF BIRTH : 15TH
AUG, 1980.
LANGUAGES KNOWN : HINDI & ENGLISH.
NATIONALITY : INDIAN
MAIN AREAS OF INTEREST : PHOTOGRAPHY, LISTENING TO MUSIC &
TRAVELLING.
PLACE:
DATE --------- (RAVI INDER NATH RAJPUT)