Amit Raman has over 12 years of experience in learning and development. He has experience devising training and development programs, e-learning strategies, and conducting needs analyses. His previous roles include positions at Getit Infoservices, Sahara Q Shop, and Amway India Enterprises where he developed training materials, managed employee induction programs, and delivered sales, products, and soft skills training. He is proficient in determining training needs, developing modules, and measuring training effectiveness.

1. Amit Raman
B-36- Sanjaygram Colony near Rajiv Nagar
Gurgaon-122001
Mobile: 08802020069 / 8130056706 E-mail: amitrmn@yahoo.com
~ Learing & DEVELOPMENT PROFESSIONAL ~
Over 12 years of experience
An effective communicator & negotiator with skills related to people management across all hierarchical levels in the organization
P R O F I L E S N A P S H O T
• Gained significant experience in spearheading training & development functions in
entire Delhi & NCR for Getit Infoservices Pvt. Ltd.; managed trainings related to
Induction, Sales, Process, Field Observation & so on.
• Expertise in devising T&D and L&D programs, e-learning, policies & strategies
while supporting them with effective delivery framework/model encompassing
individual’s TNA, Closing Techniques, Customer Need Analysis & so on.
• Proficient achieving business goals by Identifying Training Needs (TNA), conducting
competency mapping exercises using various methodologies, implementing enterprise
wide training calendars and measuring the effectiveness using a structured approach
• Skilled in documenting various MIS reports for the top management’s perusal.
• Resourceful in conducting overall Organization Talent Review Process by analyzing
critical organization & functional talent requirements, thereby facilitating assessment of
current & potential capabilities & replenish unforeseen gaps.
W O R K E X P E R I E N C E
Jul’15- Oct’16 Getit Infoservices Pvt. Ltd. (Askme pay & Askme Grocery), Noida as Deputy Manager – Training &
Development
Key Result Areas:
• Preparing the monthly Training Calendar, MIS submission on the training conducted viz a viz proposed training calendar
• Imparting Induction, TTT, Process, product & Sales training for Askme Grocery and Askme Pay (E-wallet)
• Determining training needs of employees through pre & post evaluation and preparing modules accordingly
• Identify Training Need and develop training modules
• Develop leaning modules aligned to the job roles
• Co-ordinate with customer’s and train them on the use of askme pay application
• Responsible to keep customers update about new updation or changes in mobile app
• Conducting On the Job Training for the sales staff
• Maintaining effective co-ordination with sales head for all the On Job and classroom training
• Responsible for Behavioural Training, Soft Skills training, Product & Process Training for field staff, i.e., Delivery
Executives, Customer Care Executives
• Responsible for certifying the Onshore Training Team
• Assisted in development of training portal/online knowledge portal
• Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers. (Functional
training is handled by the function and its members)
• Update and revise current training materials to incorporate changes in product features and capabilities
AREAS OF EXPERTISE:
Learning & Development
Need Analysis & Module
Development
Sales Training
On Job Training
E-learning
Direct Channel Training
Customer Service &
Operations

2. Oct’10 – Jun’15 Sahara Q Shop, Gurgaon as Assistant Manager – Learning & Development
Key Result Areas:
• Liaise with regional managers to understand fundamental training requirements & align training & development
initiatives to achieve business objectives
• Create & Develop training material (manuals, ppts., training videos etc.) of different
formats for in-house training (on-the-job training, workshops, class room group
sessions, 1-1 sessions, role plays, simulations, floor games, etc.)
• Manage the employee induction programme for all new joinee’s while working closely
with human resource team.
• Responsible for sales & products training for call centre agents & TL’s
• Create an annual training schedule based on annual performance evaluation.
• Assign the tasks of providing product knowledge & basic customer handling etiquettes to
Q shop franchisee front line staff as well as call centre agents and team leaders.
• Co-ordinate with various department heads to identify training priorities.
• Review & revise existing training material.
• Utilize all assets and resources available, maximizing employee productivity and performance to achieve corporate
goals and objectives
• Updating training records and keeping all relevant documents.
Nov’07 – Sep’10 Amway India Enterprises, Gurgaon as Manager- Operations (Haryana)
Key Result Areas:
• Handling entire retail operations of Haryana region in terms of Sales, Marketing (Core
and Communications), Training, Inventory, Treasury and Customer services.
• Ensuring the TAT for home deliveries and sales above target
• Coordinate with all the function heads to ensure the targeted results and ensure implementation of the key processes
and strategies.
• Continuously develop processes and system to enhance service delivery for the Amway customers.
• Plan and implement Distribution Expansion Plans to increase penetration and sales.
• Relationship Management with ABOs, Business Associates through regular contact programmes.
• To handle Distributor customer services in the region and support their business with high degree of accuracy and
timely response to their queries
• Plan and implement Distribution Expansion Plans to increase penetration and sales.
• Recruitment of Staff, allocate and organize work at the office, train and develop staff at the
office.
• Merchandising of new product launch and create new idea for sales planning
• Supervision/Maintenance of data records like stock ledger, stock In/Out Register, Pick line Register, Discrepancy
Reports, and MRF Reports etc.
• Manage the business territory of over 2 Cr per month for high volume transactions, data entry, customer
services, and logistics.
Achievement:
• A consistent performer with a proven track record of increasing 100% revenues (within a year) and streamlining
workflow.
• Awarded” Employee of the year” award by Getit Infomedia Pvt. Ltd.
P R E V I O U S E X P E R I E N C E
Apr’06 – Oct’07 HUTCH, Lucknow as Officer-Customer Care
Team Size: 12-15 CS Executive

3. Dec’04 – Mar’06 Eminent Business Solutions, Lucknow as Executive (Customer Care)
E D U C A T I O N
2006 B.C.A. Allahabad Agriculture Deemed University, Allahabad (U.P)
P E R S O N A L D E T A I L S
Date of Birth : 21st
August 1983
Languages Known : English and Hindi
Current Address : B-36 Sanjaygram Colony Old Delhi road, Gurgaon
Permanent Address : 554/208 Chhota Barha Alambagh Lucknow
Date:-
Place:- Amit Raman