Ranjana Datta is a result-oriented retail professional with almost 10 years of experience in training and development roles. She is currently the Regional Learning & Development Manager for Marks & Spencer Reliance India, where she develops training programs for managers focused on skills like team building, leadership, and customer retention. Previously, she held training roles at Pantaloons Fashion & Retail and Hypercity Retail India, developing training materials and inducting new employees. She has a postgraduate degree in marketing and bachelor's degree in commerce.

1. RANJANA DATTA Mobile: 9560037126
Email:datta.ranjana@gmail.com
Result oriented Retail Professional Trainer for all retail and corporate profiles, seeking a challenging
leadership role, which fully utilizes my strong Presentation skills, effective Analytical ability,
excellent Communication power and Coaching & mentoring style, upholding highest ethical
standards and values with almost 10 years of experience.
Professional Snapshot
 Currently working as Regional Learning & Development Manager for MARKS &
SPENCER RELIANCE INDIA PVT.LTD
 Core Professional strengths include – Employee Training on Team Building Skills,
Negotiation Skills, Enhancing Values and Leadership Skills, Efficiency
Improvements on individual KPIs, Persuasive ability to Build Rapports, Customer
Retention Strategies, Enhancing Retail KPIs, Coaching on Behavioural Skills based
on Stephen Covey’s 7 Habits, developing Emotional Intelligence
 Have also developed – Assessment centres, identification & coaching of HiPo
candidates , TNA of candidates across different functions, National Training
Calendar, Training Evaluation
Organizational Experience
Regional Training Manager - Marks & Spencer Reliance India Pvt Ltd Since July 2014
(http://www.marks-and-spencer.com )
Gurgaon
Responsible for training and developing Business Associates, by delivering innovative and
customised ways of Train – the – trainer programs to almost 300 managers.
• Key Roles & Responsibilities
 Developed Middle and Senior Management into their roles, by Case study analysis
method & Competency based training method
 Development of Training Material for Fashion & Apparel Product Knowledge –
developing Content for India & South East Asia Colleagues
 Development of Training Content and Induction of New Joining trainees.
 Monitor career graph changes through project metrics during follow up consultations,
resulting in increase of Customer Service parameters and profitability / sales margins.
 Examine and assess, the effectiveness of the trainings imparted at various strata of the
Organisation
 Developments of Coaches and trainings suitable for a Coach role for the organisation
 Development of assessments workshops and assessing employees for their suitable
roles in the organisation

2. Regional Training Manager – Pantaloons Fashion & Retail India Ltd Sep 2012 – July 2014
(http://www.pantaloon.adityabirlacom) Gurgaon
Responsible for training and developing Business Associates, by delivering innovative and
customised ways of Train – the – trainer programs to 300 managers.
• Key Roles & Responsibilities
 Developed Sales associates/ Department Managers into their roles, by case study
analysis method
 Development of Training Material Development for Fashion & Apparel Product
Knowledge
 Development of Training materials and Induction of New Joining trainees.
 Moniter career graph changes through project metrics during follow up
consultations, resulting in increase of Customer Service parameters and
profitability / sales margins.
Store Manager – Pantaloons Fashion & Retail India Ltd Feb 2011 – Sep 2012
(http://www.pantaloon.adityabirlacom) Bangalore
Associated with world class retailing services fully focused into customer experience and
convenience and Solely responsible for Operations Management, Inventory Management,
Visual Merchandising and Sales, Revenue & Conversion, Recruitment and Training of
manpower of the entire store.
• Key Roles & Responsibilities
 Sales & Conversion of all the departments & the store as a whole unit against the ABP
given
 Inventory management and sales for over 100000 style codes
 Enhancing SOP adherence, ensuring that regular audits and review meet the desired
standards set by the organisation
 Monitoring and Analyzing business of apparel department and how to best implement
our merchandising display in world class standards
 Analysis of customer base and market situation as well as recognizing local market
trends.
Store Manager – Lifestyle Aug 2010 – Feb 2011
Landmark Group ( http://www.cplmg.com) Dubai (UAE)
Associated with world class retailing services standards, fully focused into customer experience and
convenience with a similar profile of Inventory Management, SOP adherence, Sales and
Conversion, Evaluating and analyzing department results against forecasts.

3. Also included the VM, Space allocation of every Merchandise, Manpower planning and training for
suitable roles.
Store Operation Manager JAN 2008 – AUG 2010
Hypercity Retail India Ltd. (www.hypercityindia.com) Mumbai, Hyderabad
• Key Roles & Responsibilities
 Enhancing SOP adherence, ensuring that regular audits and review meet the desired
standards set by the organisation
 Monitoring and Analyzing business of apparel & Electronic departments and how to
best implement our merchandising display in world class standards
 Ensuring the department is staffed with qualified, motivated and engaged associates and
developing them to their maximum potential through coaching and training.
 Coordination with warehouses for stock movement, ensuring optimal stock level
through efficient ordering system, thus ensuring minimal shrinkage
 Customer Relation Management : resolving customer complaints, ensuring value
addition to customers
• Achievements
 Successfully opened three HyperCity stores in Vashi, Jaipur and Hyderabad, along with
GourmetCity store (a specialised format) during my Tenure, with full time involvement
in plannograming, display space allocation, and product display and implementation of
Intactix at the time of opening.
Academic Background
Achievements
• Topper of the batch in ISC exam in 2002.
• Received Certificate of Merit for the Best Student in 2002.
• Received Certificate of Appreciation from SHELL, for SHELL WORKSHOP.
Qualification Institution University/Board Year of Passing % of Marks
Post Graduate
Program
(MARKETING)
Alliance Business
School
Autonomous March 2008 2.8 / 4.3 CGPA
(93%)
B.COM (HONORS)
Shri Shikshayatan
College
Calcutta University June 2005 67 %
ISC (XII) Salt Lake School DELHI BOARD March 2002 91 %
ICSE (X) Salt Lake School DELHI BOARD March 2000 83 %

4. Personal Details
Date of Birth : 21st
March, 1984 Current Location : Gurgaon
Gender : Female Marital Status : Married