Joseph Brandon French is seeking a new career opportunity. He has a bachelor's degree in general studies from Indiana University New Albany, with a concentration in psychology and minors in psychology and sociology. His experience includes over 3 years of leadership roles in logistics and operations management. He is skilled at multi-tasking, customer service, and meeting deadlines. His previous supervisors praised his strong work ethic, leadership abilities, and talent for handling difficult customer situations professionally.

1. Joseph Brandon French
2232 Bradford Drive, Louisville, KY 40218
(812)-406-5371 | JosephBrandonFrench@Gmail.com
PROFILE SUMMARY
Goal-oriented, versatile professional with extensive experience in interpersonal
communications-driven positions; proven team-leader and management candidate that
exceeds expectations in any environment.
STRENGTHS
•Leadership  •Strong Multi-Tasking Skills
•Proficient in Microsoft Office  •Data Entry
•Customer Service  •Strong Computer Skills
•Self- motivated  •Critical Thinking
•Punctual
•Strong Interpersonal Skills
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•Team Cooperation
•Dependable
EDUCATION
Indiana University New Albany, Indiana
Bachelor of General Studies 2014
Major Concentration in Psychology, Minors in Psychology and Sociology
EXPERIENCE
Relay Express, Inc. Louisville, Kentucky
June 2016 – Present
Traffic and Operations Supervisor (Promotion)
• Reports directly to President and C.S.O of Relay Express
• Responsible for entire Louisville Market performance and growth
• Gross Profit reporting and metrics
• Oversee all employee overtime and expenses
• Perform all necessary training and orientation of new employees and Independent Contractors
• Maintain proper DOT regulation and guidelines for fleet of 20+ IC drivers
• Maintain 85% retention rate for IC drivers and employees
• Develop most efficient routing for daily delivery to over 100 USPS locations
• Accounts Receivable
• Responsible for maintaining employee and IC driver pay
• For additional responsibilities please also see below:
Site Service Logistics (SSL) Coordinator August 2015 – June 2016
• Maintain up-to-date knowledge of Relay Express' warehousing/logistics, services programs,
customers, and service parameter definitions
• Follow customer specific SOP for over 20 clients and ensure all inbound and outbound
shipments are completed daily
• Complete manual product inventory per client request
• Responsible for monthly shipments and sorting of freight
• Follow SOP for all warehouse customers and clients
• Responsible for maintaining a professional, clean, safe, and organized environment within the
warehouse
• Pass any customer Audit at 85 % proficiency as a minimum
• Sign for and complete all incoming and inbound deliveries according to customer requirements
• Pull parts for all outgoing orders, making sure to have read each orders specific requirements
Ex: correct quantity, contact names, part numbers, serial numbers, and return packs, etc.
• Perform daily, weekly, and bi-weekly cycle counts as needed
• Maintain OTP (on time delivery performance) at 98.7% and higher

2. Crescent Hill Craft House Louisville, Kentucky
Host 2014 – 2015
•Successfully control and maintain the flow of customers to restaurant and bar
•Create a friendly and accommodating atmosphere for customers entering restaurant
•Provide customers with estimated wait times while always maintaining a professional and
friendly attitude when confronted with hostile, impatient or irate customers
•Manage floor layout and determine server sections
•Maintain constant communication with team members such as kitchen staff, management,
serving staff, and customers to ensure that dining details are handled properly and
customers' concerns are addressed
•Work with servers and bartenders to ensure restaurant is clean and that customers are
seated in a timely manner
New Albanian Bank Street Brewhouse New Albany, Indiana
Host, Food Runner, Bar Back 2012 – 2014
•Successfully control and maintain the flow of customers to restaurant and bar
•Create a friendly and accommodating atmosphere for customers entering restaurant
•Manage servers and communicate important information to all team members
•Determine closing hours based on customer flow
•Maintain clean appearance of bar and restaurant areas
•Ensure customer satisfaction and successfully address any customer concerns
United Parcel Service Louisville, Kentucky
Forklift Operator 2007 – 2011
•Coordinated loading and unloading operations for several areas of the facility
•Responsible for several destinations: Las Vegas, St. Louis, Phoenix, Seattle, San
Francisco, and Miami
•Performed highly-skilled loading procedures to maximize use of Unit Load Device (ULD)
•Observed all safety procedures and excelled in proper forklift operation techniques
•Traveled to different mod areas of building to load ULD containers that other
employees were unable to load due to skill level

3. February 24, 2015
To whom it may concern,
This letter is to serve as a recommendation for potential employers of Joseph “Brandon” French.
Currently, Brandon works under my supervision at the Crescent Hill Craft House, a locally
owned and operated, successful restaurant. He has been employed under my supervision for the
past six months as he completed his degree requirements.
Brandon has many strengths I believe any employer would find to be valuable to their business
environment. His professionalism and manner with our customer base is highly commendable.
He has a particular knack for handling situations with disgruntled clientele; he remains
respectful while maintaining control of such situations and making decisions in accordance
with standard operating procedures.
Brandon is friendly and outgoing, and from what I have learned of him, is able to relate well to a
diverse range of people. He gets along very well with his coworkers, and has been asked by
management to take on a leadership role in his position to mentor some of his coworkers with
less experience.
Additionally, Brandon takes constructive criticism well. As a relatively new operation, the
Crescent Hill Craft House has had to continuously evolve to meet the ever-changing needs of
our business; throughout these growing pains, myself and other members of management have
regularly evaluated employees and made known our expectations to them. Brandon accepts
such evaluations with much thoughtfulness, and his work reflects the necessary changes
management has requested of him.
Lastly, Brandon is a dedicated and hardworking employee. He has displayed a positive attitude
and maintained a strong work ethic throughout his employment, subscribing to our “team”
policy, in which we promote an atmosphere where everyone works together for a common goal
despite the perceived reward. I believe he would be a valuable asset to any business, with a
remarkable balance of intelligence and people skills.
If you have any questions regarding the potential employment of Mr. French, please feel free to
contact me; I will be happy to answer any additional inquiries.
Sincerely,
Leah S. Zellers Service
Manager Crescent Hill
Craft House
(859)200-2102 Lkshea01@icloud.com