1. Summary
Skills
Experience
STEPHANIE FOX
3506 Bethany Trace , Greensboro , NORTH CAROLINA 27406 | (H) 336-358-1919 | sfox1@triad.rr.com
Seasoned Customer Service Representative with more than 22 years of experience in fast-paced Telecommunication.
Excellent Sales and Communication skills. Track record of achieving exceptional results in daily, monthly
sales goals and providing excellent customer care.
Customer and Personal Service
Telecommunications
Clerical
Microsoft Word
Some Powerpoint
Publisher
Some Excel
50 wpm
Icoms
01/1995 to 01/2015Retail Sales Specialist/Customer Service Specialist
Time Warner Cable – Greensboro, N.C.
Performed customer service, sales, order entry, billing, payments, kiosk, retention, met daily and monthly
percentile.
Obtained sales goals, provided information on retail products, handled questions and resolved customer issues.
Provide customer service by greeting and assisting customers, and responding to customer inquiries and
complaints.
Establish and implement policies, goals, objectives, and procedures for the department.
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling
merchandise.
Confer with customers by telephone or in person to provide information about products or services, take or enter
orders, cancel accounts, or obtain details of complaints.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments,
as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise,
refunding money, or adjusting bills.
01/1993 to 01/1995Employee Sales
IBM – Research Triangle Park, N.C.
Handled inbound calls, order entry, resolved customer service issues regarding their order, provided
accurate order status, pricing, shipping and ensured customer satisfaction.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
2. Education
Certifications
References
Interests
Language
Additional Information
Create, maintain, and enter information into databases.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when
equipment malfunctions.
Complete forms in accordance with company procedures.
Make copies of correspondence or other printed material.
Provide services to customers, such as order placement or account information.
01/1990 to 01/1993Library Assistant I
Onslow County Public Library – Jacksonville, N.C.
Perform circulation tasks at front desk, handled money transactions, registered patrons for book borrowers,
cards and register patrons to vote.
Process interlibrary loans for patrons.
Enter and update patrons' records on computers.
Reserve, circulate, renew, and discharge books and other materials.
Issue identification cards to borrowers.
Catalogue and sort books and other print and non-print materials according to procedure, and return them to
shelves, files, or other designated storage areas.
Deliver and retrieve items throughout the library by hand or using pushcart.
Answer routine telephone or in-person reference inquiries, referring patrons to librarians for further assistance,
when necessary.
Send out notices about lost or overdue books.
Jun 1981High School Diploma: Business
Ben L. Smith High School - Greensboro, NC
Saint Augustine's University - Raleigh, NC
Business Administration 1981-1984
Cable NCTI Course and Licensed Evangelist.
Available upon request.
Reading, fishing, gardening, church secretary, ministry, choir and praise team.
English
