MIS

INTRODUCTION OF MIS
What is Management:
• Management is the planning , control and
administration of the operations.
• Management focusing on the ultimate use
of information systems for managerial
decision making.

What is Information:
• Information means the processed data that helps
the management in planning controlling and
operations.

What is system?
• System data is processed into information with the
help of a system

Why need Information ?
• To ensure effective and efficient decision - leading
to prosperity of the Organization.

What is MIS?
A management information
system (MIS) is the information
which helps any organization to
analysis the data and to take
correct decision.

Contexts and includes :
 Decision support systems,
 Resource and people management
applications,
 Enterprise Resource Planning (ERP),
 Supply Chain Management (SCM),
 Customer Relationship Management (CRM),

MIS
•Information Retrieval: The system
should be able to retrieve this information
from the storage as and when required by
various users.
•Information Propagation: Information or
the finished product of the MIS should be
circulated to its users periodically using
the organizational network.

Components
• In a management information system,
modern, computerized systems continuously
gather relevant data, both from inside and
outside an organization.
• Sales in units by each salesman for a period.
• Estimated sales in units of competitors.
• Economic conditions & trends.


Process
This data is then processed, integrated, and
stored in a centralized database (or data
warehouse) where it is constantly updated
and made available to all who have the
authority to access it, in a form that suits
their purpose.
Conversion of Inputs into Outputs

Outputs
• Scheduled reports
• Produced periodically, or on a schedule (daily,
weekly, monthly)
• Key-indicator report
• Summarizes the previous day’s critical activities
• Typically available at the beginning of each day
• Demand report
• Gives certain information at a manager’s request
• Exception report
• Automatically produced when a situation is
unusual or requires management action

MIS Model 2 of 2
• Both data and information are entered from the
environment.
• Database contains the data provided by the subsystem.
• The database contents are used by software that
produces periodic and special reports as well as
mathematical models that simulate various aspects of the
firm’s operations.
• The software outputs are used by persons who are
responsible for solving the firm’s problems.

MIS Support for Decision Making
• Structured / Programmable Decisions:
• Decisions that are repetitive, routine and have a definite procedure for
handling them.
• For e.g. Inventory reorder formula, Rules for granting credit.
• Unstructured / Non-Programmable Decisions:
• Non-routine decision in which the decision maker must provide
judgment, evaluation, and insights into the problem definition.
• Semi-Structured Decisions:
• Decision where only part of the problem has a clear cut answer
provided by an accepted procedure.

Executive information systems
• Executive information systems (EIS) is a reporting tool
that provides quick access to summarized reports coming
from all company levels and departments such as
accounting, human resources and operations for planning
and controlling strategies.
Applications:
• Manufacturing
• Marketing
• Financial

Advantages of EIS
• Easy for upper-level executives to use, extensive
computer experience is not required in operations
• Provides timely delivery of company summary information
• Information that is provided is better understood
• Improves tracking information
• Offers efficiency to decision makers

Disadvantages of EIS
• System dependent
• Limited functionality, by design
• Information overload for some managers
• High implementation costs
• System may become slow, large, and hard to manage
• Need good internal processes for data management
• May lead to less reliable and less secure data
• Excessive cost for small company

Decision support systems
• Decision support systems (DSS) are computer program
applications used by middle management to compile
information from a wide range of sources to support
problem solving and decision making.
Applications
• Helps the senior managers to implement the strategies
framed by top management.

Types of Decision Support Systems
• Communication-driven DSS
Most communications-driven DSSs are targeted at internal teams,
including partners. Its purpose are to help conduct a meeting, or for users
to collaborate. The most common technology used to deploy the DSS is
a web or client server. Examples: chats and instant messaging soft
wares, online collaboration and net-meeting systems.
• Data-driven DSS
Most data-driven DSSs are targeted at managers, staff and also
product/service suppliers. It is used to query a database or data
warehouse to seek specific answers for specific purposes. It is deployed
via a main frame system, client/server link, or via the web. Examples:
computer-based databases that have a query system to check (including
the incorporation of data to add value to existing databases.
• Document-driven DSS
Document-driven DSSs are more common, targeted at a broad base of
user groups. The purpose of such a DSS is to search web pages and find
documents on a specific set of keywords or search terms. The usual
technology used to set up such DSSs are via the web or a client/server
system. Examples:

Cont..2
• Knowledge-driven DSS:
Knowledge-driven DSSs or 'knowledgebase' are they are known, are
a catch-all category covering a broad range of systems covering
users within the organization setting it up, but may also include others
interacting with the organization - for example, consumers of a
business. It is essentially used to provide management advice or to
choose products/services. The typical deployment technology used to
set up such systems could be silent/server systems, the web, or
software running on stand-alone PCs.
• Model-driven DSS
Model-driven DSSs are complex systems that help analyse decisions
or choose between different options. These are used by managers
and staff members of a business, or people who interact with the
organization, for a number of purposes depending on how the model
is set up - scheduling, decision analyses etc. These DSSs can be
deployed via software/hardware in stand-alone PCs, client/server
systems, or the web.

Management information systems
• Management information systems (MIS), produce fixed,
regularly scheduled reports based on data extracted and
summarized from the firm’s underlying transaction
processing systems to middle and operational level
managers to identify and inform structured and semi-
structured decision problems.

Advantages of MIS
• The identification of these aspects can help the company improve
their business processes and operations.
• Giving an overall picture of the company and acting as a
communication and planning tool.
• The availability of the customer data and feedback can help the
company to align their business processes according to the needs of
the customers.
• The effective management of customer data can help the company to
perform direct marketing and promotion activities.
• Information is considered to be an important asset for any company in
the modern competitive world.
• The consumer buying trends and behaviors can be predicted by the
analysis of sales and revenue reports from each operating region of
the company.

Transaction Process System
• Transaction process system (TPS) support
communication and productivity in the enterprise by
automating work flow and eliminating bottlenecks. OAS
may be implemented at any and all levels of
management.

Processing Types
• Batch Processing
• Batch processing is execution of a series of programs (jobs) on a
computer without manual intervention. Several transactions, called
a batch are collected and processed at the same time. The results
of each transaction are not immediately available when the
transaction is being enter there is a time delay.
• Real-time processing
• "Real time systems attempt to guarantee an appropriate response
to a stimulus or request quickly enough to affect the conditions that
caused the stimulus." Each transaction in real-time processing is
unique; it is not part of a group of transactions.

Cont.2
• Time-sharing
• Time sharing is the sharing of a computer system among multiple
users, usually giving each user the illusion that they have exclusive
control of the system. The users may be working on the same
project or different projects, but there are usually few restrictions on
the type of work each user is doing.
• Transaction processing
• A Transaction Processing System (TPS) is a type of information
system that collects, stores, modifies and retrieves the data
transactions of an enterprise. Transaction processing systems also
attempt to provide predictable response times to requests, although
this is not as critical as for real-time systems. Rather than allowing
the user to run arbitrary programs as time-sharing, transaction
processing allows only predefined, structured transactions. Each
transaction is usually short duration and the processing activity for
each transaction is programmed in advance.

Management Information System (MIS)
• The term is not new to the banking sector. Since the early 80s,
banks have been using this terminology to refer to the process of
generating various reports and analyses at the Corporate/Head
offices for their decision making for own use as well as for
conveyance to authorities in charge of regulation.
• MIS in the present context of high availability of voluminous data
on electronic media at diverse locations and on diverse platforms,
has become more pertinent to banks’ decision-making process,
thanks to the availability of new tools of technology such as data
warehousing, data mining.
Management Information System

Roles of MIS:
• The role of MIS in an organization can be compared to the role
of heart in the body.
• The information is the blood and MIS is the heart. In the body
the heart plays the role of supplying pure blood to all the
elements of the body including the brain.
• The MIS plays exactly the same role in the organization.
• The system ensures that an appropriate data is collected from
the various sources, processed, and sent further to all the needy
destinations.

Main Services
• Consumer Banking: provide Mortgages, Credit Cards,
Personal Loans, Auto Loans,
and Wealth Management products. In order to maximize
customer convenience, they
offer 24-hour Phone Banking, e statements, SMS Banking,
ATM Cards and VISA Debit Cards, as
well as Online Banking and state of the art branches.
• Wholesale Banking: provides Transactional banking,
Debt Capital Markets, Corporate Finance, Derivatives &
Fx Options, Commodity Finance and deposit product.

Organization computing resources:
• Software Resources:-Following software’s are used for
the functioning of our information system and organization;
• Application Software:-
• Following application software’s are used in our organization and
functioning of banking information system;
Microsoft Office
NOD32 Anti-Virus
Adobe Reader
• System Software :-Following application software’s are used in
our organization and functioning of Banking information system
• Operating System (Windows XP and Linux) for PC’s
• Windows 2003 server for mainframes

Hardware resources:
Hardware Resources: Following hardware resources are
required for the functionality of IS and organization:
Personal computers
Canon Document Scanners
HP Printers
Networking cards
Currency counter
Coin counters
HP Digital Scanners
Dell Mainframes


Computing Type:
• Computing Type: In bank, they are using client/server
network because it is accessible and the
employees easily share the data and this network
is cheaper than
others and this is easily maintainable and
manageable. All the data save in main server
and employees can easily access it. This type of
computing system provides an easy access and
efficient flow of data, which increase the
functionality of organization .

Transaction Processing System
• A Transaction Processing System (TPS) is a type
of information system. TPSs collect, store,
modify, and retrieve the transactions of an organization. A
transaction is an event that generates
or modifies data that is eventually stored in an information
system. From a technical perspective,
a Transaction Processing System (or Transaction
Processing Monitor) monitors transaction
programs, a special kind of programs. The essence of a
transaction program is that it manages
data that must be left in a consistent state.

Payroll TPS
• In Standard Chartered payroll TPS is designed to get
information and record of the employ and then to
calculate his/her annual earning.
It get information about the employee from the employee’s
department and from general ledger and send it to payroll
TPS from where it links that information with the previous
record and prepare a report which is forwarded to
management. Management takes notice the “LN” record
of the employee’s efficiency to work and may declare
added bonus or other incentive.
• This report is checked and approved by the branch
manager after which cheque is issued to the employee.
And when that cheque is cashed, the record is updated in
the general ledger as well as the master payroll.

Customer Identification
• In Standard Chartered bank there is their own information
management named software “Virses” is working which is
connected to NADRA. So if any new client wants to open
an account in the bank the system automatically send a
request to NADRA to check and verify the customer ID
number. Which helps the management to identify whether
he/she is using his original ID card or not.

Employees Record
• All employees are supposed to login when
they enter the bank and logout on leaving,
by tracing
• their thumb impressions on biometric device.
This device is connected with the HUB.
• Ledger
• Payroll TPS
• Master File

Real time Banking
• In many circumstances the primary factor is speed. For
example, when a customer withdraws a
sum of money from his or her account the transactions
are processed and the account balance updated as soon
as possible, allowing both the bank and customer to keep
track of funds.
• The new transaction is send to LN. The LN enters the
server where the specified file is accessed. The updates
are made entered there and finally the update is done.

Online Complains
• Standard Chartered bank allows the customer the option
of online complains. The customer
submits the online complain which is then processed by
Customer Service TPS which is linked
by management and after the problem identification it is
send to the concerned department.

Advices
• As all of the record of the customers are stored in main
server of Standard Chartered bank, so incase if someone
account balance is getting near to zero the system
automatically alert the management about that. Then
manager take manual action and send him/her the advice
(a letter, mail or phone call) to check the account balance.

Account Opening
• This TPS is designed for opening a new account in the
bank.
Input: Give bio data, income, city name.
Process: Information send to the “virses”.
Output: new account opened in the bank

Online Activity
• Purpose: Transfer funds with the organization.
Input: Concerned Branch code, city name, account title,
amount & the transaction.
Process: The information will send to organization server .
Output: Transfer of fund to the concerned branch

ATM Card
• Purpose: Easy with draw of cash.
Input:Give bio data, income summary, company name.
Process: bio data send to “virses” which directly linked to
NADRA. If information is correct then it is forward to
customer service centre.
Output: Issue of credit card

Car Financing
• Purpose: Leasing a new car.
Input: Account title, down payment amount.
Process: The information is send to the server and verify
the account of customer and make the
schedule for leasing for the given period of time.
Output: Customer can get a new car.

eShop NetBuy
• Axis Bank eShop NetBuy is developed by Axis Bank
and is used by 2 users of Software Informer. The most
popular version of this product among 1.0.

Cloud computing
Cloud computing is the term given to application which operate over the w
And are accessible to everyone who has an access to the internet.
These calls for major security threats.

INFORMATION NEEDS
IN BANKS
The need of information was first realized in
the banking
Banks therefore need information at every
stage possible

Banks might need information at the
following levels
Basic (or) level 1
Advanced (or) level 2

Basic (or) level 1
Information at this level might be used purely for administrative purposes.
Tasks include book keeping , account handling of customers etc.
Advanced (or) level2
At this level information is crucial and used at the managerial level
Information at this level is hardly for customers use

Evolution of information systems
Banks use the advent of information systems to secure their business .
Currently most banks operate with MULTIPLE LEGACY SYSTEM that operate
A single mainframe computer.
The concept of OBJECT ORIENTED PROGRAMMING has given rise to use o
Servers thereby reducing load on single PC.

security
It is tough to say that the FOOLPROOF since programing involves coding
and decoding.
Therefore what can be coded can also be decoded.

“APPLICATIONS OF
MANAGEMENT
INFORMATION
SYSTEM”

MIS
FUNCTIONSAND ADVANTAGES
Introduction;
It is used in all business activities to be Performed, business
problems to be solved, & business opportunities to be pursued.
As a business professionals, one has a specific understanding
of how information system affects a business functions &
Appreciation of the major ways.

MANAGEMENT
INFORMATION
SYSTEM
MARKETING
IS
HRM
IS
FINANCE
ISACCOUNTING
IS
PRODUCTION/
Mfg IS

Marketing & Sale Information system
 Marketing is concerned with the planning,
promotion, & sale of existing products in existing
market.
 Business firms have increasingly tuned to IT to
help them to perform vital marketing functions in
the face of the rapid changes of today’s
environment.

Marketing Information System
Marketing IS
Interactive
marketing
Sales force
Automation
CRM
Sale
Management
Marketing
Research &
forecasting
Advertisement
&
Promotion
Product
Management

Input Transaction Documents
• Customer order
• Order acceptance
• Delivery note
• Invoice, credit note, debit note
Accounting
1. Product sale
2. Sales value
3. Sales Tax
4. Dealer & distribution
5. Zone & customer
6. Excise duty &export market, etc
Reports
• Statutory compliance
• Information update
• Decision analysis
• Action update
• Operation update (customer complaints, order book, dispatch report)

Production and Manufacturing
Information system
 MIS used for operations of mgt & transaction
processing.
 Support of all firms that must plan, monitor, &
control inventories, purchases & flow of goods &
services.
 MIS helping them to plan & control their operations.
 Mfg IS help companies to simplify, automate, & integrate
the many activities which are needed to produce Products..

Input Transaction Documents
• Production programme
• Production schedule
• Process planning sheet
• Quality assurance rating form
• Finished goods advice
• Material requirement
• Customer order
Accounting
1. Quantity of production with respect to a time period
2. Material requirement & its usage
3. Breakdown incidence
4. Use of power, fuel & consumables
Reports
• Statutory complaisance
• Action update

Accounting Information System
A/C ISs are the oldest & mostly widely used IS in
Business.
Computer based A/C systems produce records &
reports, the flow of funds through an org & produce
important financial statements such as balance sheet
& income statements.
Operational A/C systems emphasize legal &
historical records keeping & the production of
accurate financial information.

Typically, these systems includes TPS such as order
processing, inventory control, accounts receivable, A/C
payable, payroll & general ledger systems
Mgt A/C systems focus on the planning & control of
business operations, & analytical reports comparing
forecasted to actual performance

HRM in MIS
*Systems maintain E’yees records, track E'yees skills, job
performance, training, E'yees compensation & carrier
*information by support planning.
*Personnel application form
*Appointment letter
* Appraisal form
*Wage/salary agreement
*Record of complaints, grievances, accidents
*Bio-data, self & family

Financial IS
Computer based financial IS supports business m’gers &
Professionals in decisions.
1. The financing of a business
2. The allocation & control of financial resources
Cash
Mgt
Investment
Mgt
Capital
budgeting
Financial
planning
Financial
IS
Reports

Accounting
• Attendance
• Manpower
• Leave
• Loans & deductions
• Skills
• Production data
Control
1. Probable absence versus workload
2. Projection of personnel cost against manpower
increase, etc
Reports
• Statutory report
• Operation update
• Action update

Management structure of Axis Bank
M.D
Corparate
Heads
Circle Heads
Regional Heads
Branch Head
Officers, Clerks, Marketing Executives

Application in Indian financial system
Banking
operations
Branches
Information
warehouse
RBI & GOVT.
DEP
Scheduled
Banks
Commercial
Banks
Development
& Foreign
Banks
Unscheduled
Banks
Co-op-so

LOAN DISBURSEMENT
LOAN
DOC’
S
CIBI
L
ANALY
SIS
BRANC
H HEAD
HIGHER
APPROVAL
&
SANCTION

Conclusion
• MIS is the overall technology and software’s based
system, to Control over the particular business problems
and costing, services and with the vision of profit motto &
business expansion.

MIS

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