The document discusses management information systems (MIS) used in banking. It provides details about the main services of consumer and wholesale banking. It describes the software, hardware, and computing resources used in bank MIS including application software like Microsoft Office, system software like Windows, and hardware like PCs, printers, and mainframes. It discusses various transaction processing systems used for payroll, customer identification, employee records, real-time banking, online complaints, account advisories, account opening, online activities, ATM cards, car financing, and a new proposed mobile payment method.

1. Management Information System
9/20/2011 Management Information System 1
(MIS)
In
Banking Sector
Compiled by
Amandeep
Prachi
Pradeep
jerish

2. Management Information System (MIS)
 The term is not new to the banking sector. Since the early 80s,
banks have been using this terminology to refer to the process of
generating various reports and analyses at the Corporate/Head
offices for their decision making for own use as well as for
conveyance to authorities in charge of regulation.
 MIS in the present context of high availability of voluminous
data on electronic media at diverse locations and on diverse
platforms, has become more pertinent to banks’ decision-making
process, thanks to the availability of new tools of technology such
as data warehousing, data mining.
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3. Main Services
 Consumer Banking: provide Mortgages, Credit
Cards, Personal Loans, Auto Loans,
and Wealth Management products. In order to
maximize customer convenience, they
offer 24-hour Phone Banking, e statements, SMS
Banking, ATM Cards and VISA Debit Cards, as
well as Online Banking and state of the art branches.
 Wholesale Banking: provides Transactional
banking, Debt Capital Markets, Corporate Finance,
Derivatives & Fx Options, Commodity Finance and
deposit product.
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4. Organization computing resources:
 Software Resources:-Following software’s are used for the
functioning of our information system and organization;
 Application Software:-
 Following application software’s are used in our organization and functioning
of banking information system;
 Microsoft Office
 NOD32 Anti-Virus
 Adobe Reader
 System Software :-Following application software’s are used in our
organization and functioning of Banking information system
 Operating System (Windows XP and Linux) for PC’s
 Windows 2003 server for mainframes
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5. Hardware Resources: Following hardware resources are
required for the functionality of IS and organization:
 Personal computers
 Canon Document Scanners
 HP Printers
 Networking cards
 Currency counter
 Coin counters
 HP Digital Scanners
 Dell Mainframes

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6.  Computing Type: In bank, they are using client/server
network because it is accessible and the employees
easily share the data and this network is cheaper than
others and this is easily maintainable and manageable.
All the data save in main server
or HUB and employees can easily access it. This type of
computing system provides an
easy access and efficient flow of data, which increase
the functionality of organization .
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7. Transaction Processing System
 A Transaction Processing System (TPS) is a type
of information system. TPSs collect, store,
modify, and retrieve thetransactions of an
organization. A transaction is an event that generates
or modifiesdat a that is eventually stored in an
information system. From a technical perspective,
a Transaction Processing System (or Transaction
Processing Monitor) monitors transaction
programs, a special kind of programs. The essence of a
transaction program is that it manages
data that must be left in a consistent state.
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8. Payroll TPS
 In Standard Chartered payroll TPS is designed to get information and
record of the employ and
then to calculate his/her annual earning.
It get information about the employee from the employee’s department
and from general ledger
and send it to payroll TPS from where it links that information with the
previous record and
prepare a report which is forwarded to management. Management
takes notice the “LN” record
of the employee’s efficiency to work and may declare added bonus or
other incentive. This report
is checked and approved by the branch manager after which check is
issued to the employee.
And when that check is cashed, the record is updated in the general
ledger as well as the master
payroll (HUB).
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9. Customer Identification
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 In Standard Chartered bank there is their own
information management named software “Virses”is
working which is connected to NADRA. So if any new
client wants to open an account in thebank the system
automatically send a request to NADRA to check and
verify the customer IDnumber. Which helps the
management to identify whether he/she is using his
original ID card or not

10. Employees Record
 Employees Record :
 All employees are supposed to login when they enter the
bank and logout on leaving, by tracing
 their thumb impressions on biometric device. This device
is connected with the HUB which
 Employ
 ee Data
 General
 Ledger
 L
 Payroll TPS
 Payroll
 Master File9/20/2011 Management Information System 10

11. Real time Banking
 In many circumstances the primary factor is speed. For
example, when a customer withdraws a
sum of money from his or her account the transactions
are processed and the account balance
updated as soon as possible, allowing both the bank
and customer to keep track of funds. The
new transaction is send to LN. The LN enters the HUB
where the specified file is accessed. The
updates are made entered there and finally the update
is done.
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12. Online Complains
 Standard Chartered bank allows the customer the
option of online complains. The customer
submits the online complain which is then processed
by Customer Service TPS which is linked
by management and after the problem identification it
is send to the concerned department
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13. Advices
 As all of the record of the customers are stored in main
server (HUB) of Standard Chartered
bank, so incase if someone account balance is getting
near to zero the system automatically alert
the management about that. Then manager take
manual action and send him/her the advice (a
letter, mail or phone call) to check the account balance
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14. Account Opening
 This TPS is designed for opening a new account in the
bank.
Input: Give bio data, NIC no., income, city name.
Process: Information send to the “virses”.
Output: new account opened in the bank
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15. Online Activity
 Purpose: Transfer funds with the organization.
Input: Concerned Branch code, city name, account
title, amount & the transaction.
Process: The information will send to organization
server (HUB).
Output: Transfer of fund to the concerned branch
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16. ATM Card
 Purpose: Easy with draw of cash.
Input:Give bio data, income summary, company name,
NIC.
Process: NIC no. and bio data send to “virses” which
directly linked to NADRA. If information
is correct then it is forward to customer service centre.
Output: Issue of credit card
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17. Car Financing
 Purpose: Leasing a new car.
Input:Account title, down payment amount.
Process: The information is send to the HUB and
verify the account of customer and make the
schedule for leasing for the given period of time.
Output: Customer can get a new car.
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18. eShop NetBuy
 Axis Bank eShop NetBuy is developed by Axis
Bank and is used by 2 users of Software Informer.
The most popular version of this product among 1.0
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19. New mobile payment method
 Bank is in advanced stages of beta testing a new method of using mobile phones to make
payments . If this mobile payment method is implemented, users can swipe their mobile
phone and conduct various transactions, which were earlier possible using the credit cards.
Atm card- a product developed by the company and the accompanying software
can embed a user's credit card data, over-the air like SMS into his mobile
phone. A 2-D bar code will store this credit card detail, which will be
unreadable for the user and will keep the credit card details safe even when the
mobile phone is stolen or lost. Whenever, the mobile phone user has to make a
payment he will have to provide his PIN details. After embedding the credit
card details into the mobile phone, the instrument can be used in place of
credit cards.
Purchases can be made at a merchant establishment, which has the requisite
software to implement the transaction. The company has called this swiping
model as 'optical payment' and has received a patent in US for this payment
mode. A simple webcam is required to read the 2-D bar code and can be
implemented at merchant establishments at a very low cost
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