1) COSMIC is a social enterprise that provides IT services and training to support other social enterprises and organizations. 2) In 2009, COSMIC launched new leadership training programs called Lively Leadership and Digital Mentors to build skills in the sector. 3) Feedback on COSMIC's services was positive, praising their supportive approach and expertise, though some noted room for improving training pacing. COSMIC aims to continue developing new partnerships and leadership offerings.

1. Bright ideas Bright Future Julie Harris Chief Executive ANNUAL REPORT 2007 Annual Report 2009

2. www.cosmic.org.uk Look at our new website! Great example of what we can do and lots of new features Give us some feedback please

3. We aim to encourage and develop the use, understanding and enjoyment of Information Technology for the benefit of individuals, businesses and communities . Our Values : Supportive, Innovative, Accessible, Inspirational, Ethical Our Mission

4. Our Objectives Clients – SMEs, VCOs, Social Enterprises Public sector, Private Sector, Third Sector Services- Web, training, tech support, consultancy Local employment, good employment practices Ethical, effective and responsive organisation

5. Structure Members sit at the top! Board elected by Members : 5 Non Exec Directors and 3 Exec Directors Staff team (employed by the Board) 6 full-time, 6 part-time Partnerships and sub-contractors Work experience placements

7. Major Moments 2009 SW Regional ICT Conference – March Launch of Lively Leadership – April ESF Contract Pioneer Leaders – July Digital Mentors pilot starts – September Social Enterprise Day - November

9. Adding Value – to social enterprise RISE Social Enterprise Mark Company Devon School for Social Entrepreneurs Making it Local (LAG BDH/ED) www.socialenterpriseambassadors.org.uk

10. Investors in People “ I was delighted to hear how your plans have changed: taking a new direction has meant different plans, new recruits, and different ways of thinking as far as what the organisation is about. This is all very exciting. Yet your values and ethics remain the most important thing to everyone, alongside their real desire to help people in the community get to grips with all aspects of technology, using (in their terms) “non-tecchie language”! People are well involved and knowledgeable about everything in the business, through a series of good regular communications. People feel honoured to be involved in planning and giving ideas, especially those who haven’t been there long.” Investors in People Assessor, February 2010

11. Social Audit “ I have never experienced anything other than a fantastic service” “ COSMIC are one of our key partners” “ we were not able to receive the comprehensive IT support service that we needed for our business and website prices seemed very high .However the training and support for social enterprises is excellent” “ I find Cosmic extremely helpful and understanding when I contact them. They always return calls and contacts and I have followed up other opportunities offered by them because of their approach.” “ Its great to see Cosmic taking an active approach in developing the sector and I wish you all the best. As a CIC I am interested in what your doing but not fully aware of the impact as of yet.” “ I found Cosmic to be very happy to share best practice and provide links to further support. We work in similar fields using new media and Cosmic were supportive and open to all questions raised.”

12. Finances 2009 2008 2007 2006 2005 2004 2003 Turnover £363,547 £305,586 £340,096 £346,199 £330,100 £279,528 £247,325 Commercial Income £201,004 (55%) £210,56 (69%) £152,270 (45%) £145,315 (42%) £127,700 (39%) £96,222 (35%) £112,133 (45%) Revenue Grants and Contract Income £162,543 (45%) £96,026 (31%) £187,826 (55%) £200,884 (58%) £202,400 (61%) £183,306 (65%) £135,192 (55%) Profit in Year £53,553 £1,429 - £13,910 -£ 2,948 -£5793 £16,163 £13,326 Assets £410,448 £423,129 £435,625 £460,247 495,470 £562,664 £617,258

13. Finances Turnover 2007 – 2009 = 6.9% increase Depreciation of assets (BUT Ridgeway House) Lease income not included in turnover Lower bank charges Reserves – future investments and opportunities

14. Reserves Three months of operating costs Maintenance for Ridgeway House Business Development Future use for demonstrator projects bursaries research

15. Projects Regional ICT Champion Digital Mentors Lively Leadership Pioneer Leadership

16. Leadership? What’s COSMIC doing running leadership training? Where did this decision come from? Where will it take us in the future?

17. Lively Leadership Capacity Builders project Start Date 1st Feb 2009 End Date 31st March 2011 Value: £140,000 Aim – to support the personal development of leaders in Social Enterprises in the South West, through a blend of mentoring & workshops

18. Targets: • 100 leaders involved in developing Social Enterprises • Recruitment of mentors • 28 workshops • Development of an online resource centre Lively Leadership Capacity Builders project

19. Progress to date • 75 leaders involved in developing Social Enterprises participating • 12 mentors recruited • Programme of workshops on offer • Online resource centre developed www.cosmiclively .org.uk Lively Leadership Capacity Builders project

20. Lively Leadership - Pioneers ESF Funded project Start Date 1 st April 2009 End Date 31st March 2011 A partnership between COSMIC, CEMVO, RISE & SEW Value: £353,517 – match funded by the CB funded projects of the partnership

21. Aim – to further support the development of ‘super leaders’ in Social Enterprises in the South West, through an innovative programme. Working towards a level 4 qualification in Leading Social Enterprise, accredited by the University of Plymouth Lively Leadership - Pioneers ESF Funded project

22. Targets:- • 24 ‘super-leaders’ involved in developing their leadership and gaining units or modules towards qualifications at Level 4 and above (e.g., elements of Post Graduate Certificate and Diploma through an innovative programme Lively Leadership - Pioneers ESF Funded project

24. Progress to date:- 24 leaders applied and accepted onto the programme. First cohort have completed 2 residential, a number of modules and exchanges. Expeditions planned. Innovative course developed, further innovation being researched. University of Plymouth engaged in the development Lively Leadership - Pioneers ESF Funded project

25. Comments “ Its great to see Cosmic taking an active approach in developing the sector and I wish you all the best.” “ I have been a proud Pioneer on the new and exciting Leadership program which has benefited not just me but our organisation too. I am really pleased to see Cosmic taking the lead in developing key skills needed within the SE sector.” “ Cosmic took on the challenge of the ESF leadership programme which meets this objective and have been inclusive in building a delivery framework with partners.”

26. Digital Mentors Digital Mentors delivering a range of support activities, training sessions, workshops and events to businesses, organisations and individuals and deliver to them the key activities:- improved use of ICT, development of clear ICT strategy/plans, assessment of ICT skills and development plans, improved use of online trading, increased awareness of the potential for ICT to improve performance, communications and engagement

27. Digital Mentors Targets Duration: 1 st September 2009 until 30 th August 2010 2 Digital Mentors employed 200 beneficiaries taking part in the project 100 beneficiaries receiving 8 hours of support from a mentor. New web resource - http://digitalmentors.ning.com/

28. Digital Mentors Funded by:- East Devon / Blackdown Hills LAG - £33,000 LSC (through NLDC funding) - £18,231 Devon County Council - £10,000 COSMIC - £4,351 Total Value - £65,582

30. Digital Mentors Progress to date after 6 months:- 2 Digital Mentors & 1 Digital Assistant recruited Online resource created Initial marketing & offer determined and tested Monitoring & evaluation in progress 131 beneficiaries signed up ( 35 Commercial orgs, 63 Individuals, 33 VCOs) 427.5 hours of direct support delivered 17 beneficiaries received full 8 hours of support (1VCO, 6 Individuals & 10 Commercial Orgs)

31. Regional ICT Champion Start Date 1st April 2009 End Date 31st March 2011 Targets: To engage & support the VCOs in the South West in the development of their use of ICT Value: £36,000 per year Core work for 2009 – support for regional/sub-regional consortia social media workshops video conferencing

32. Regional ICT Champion Julie Harris acts as the Regional ICT Champion in the South West www.swict.org.uk “ Because more of our members recognise the benefits of thinking strategically about ICT, they are incorporating into their planning more effectively, but it is slow progress”

33. Websites www.southwestfoodanddrink.com www.perkinsnutrition.co.uk www.somersetleader.org.uk www.torcom.org.uk www.sain.org.uk www.energyactiondevon.org.uk www.whereisjosienow.com www.thecoffeecardclub.org

34. In 2009 COSMIC issued 52 quotes Out of this total 36 were won (69%) 11 were not successful 4 of the quotes were not progressed 1 will be awarded in 2010 Websites

35. Training CMS web clients DCC Food and Drink sector SMEs VCOs (workshops)

36. “ Thank you for your time. Fun and enjoyable course” “ There is so much I didn’t know and still so much to learn” “ This was an excellent course – a lot fitted into a day and made enjoyable” “ I thoroughly enjoyed the course which was clear and well presented” “ The course didn’t cover the content I was expecting – thoroughly enjoyed it though” “ Very enjoyable day and useful information obtained. It is difficult – indeed impossible to pace it right for everyone” “ The course was well targeted to a mixed ability group. Jargon kept to a minimum and hopefully all attendees felt able to progress with greater confidence”

37. Consultancy Connecting Dorset – project evaluation Riverford Organics – digital marketing plan Coastline Housing – digital inclusion and social enterprise, research and plan

38. Tech Support Well established service – repeat contracts and clients ‘ Timebank’ suits our clients well Key skills and expertise needed for this work – planned expansion in 2010

40. Partnerships Projects RISE SEW CEMVO DTA Commercial 2dot0 Step Ahead Google Rokk Media

41. How do you feel about COSMIC?

42. The COSMIC Journey Continues Need to plan for further changes including development of leadership services capacity for ICT services new partnerships New offices and location? New projects from Digital Britain? New “COSMICs” around SW?

43. Reflections Clear focus on strategic direction – move forwards with the business Strong approach to development and marketing work as new opportunities come our way Social accounting – keeps us responsive and accountable to our key stakeholders Further development of skills, knowledge and expertise on staff team essential

44. Questions? www.cosmic.org.uk Twitter – cosmicjulie, cosmicsarah, cosmicandy, cosmictimevans, cosmic_uk Facebook – COSMIC Ottery www.youtube.com/user/theCOSMICchannel www.flickr.com/photos/project-cosmic/

45. Thank you! Julie Harris Chief Executive 01404 813226 [email_address]