The document summarizes the work of an 8-week social impact immersion program in the Dominican Republic run by Social Entrepreneur Corps. The team of 8 students from Northwestern University, University of Maryland, and Notre Dame engaged in 9 community outreach events and 8 organizational consultancies. Their work included vision access campaigns providing eye exams and glasses in 4 communities, and consultancy for 2 organizations focused on healthy living workshops and a women's cheese cooperative. The primary social innovation developed was an Empowerment Metrics model to quantitatively measure the impact of their community engagements.
Social Entrepreneur Corps 2016 Summer Impact Report: Ecuador Greg Van Kirk
Social Entrepreneur Corps 2016 summary impact report for Ecuador. This is an overview of achievements of student interns during their 8 week program working in social innovation and grassroots consulting.
2013 kampala current partner presenationGlobalGiving
The document summarizes a GlobalGiving workshop for nonprofit partners. It discusses GlobalGiving's fundraising totals and donor demographics. It provides examples of successful nonprofit partners and tips for attracting donors and engaging existing donors through tools, campaigns, and communication. It outlines GlobalGiving's training, rewards program, and benefits for partner organizations.
These trends presentations are something we serve to our strategic retainer clients on a regular basis, in depth, personalized and as part of a results oriented strategy conversation. These are the trends in Nonprofit Digital Fundraising for winter 2016.
Vincent Boom (Shoulders of Giants): How To Use Your Community To Transform Yo...FeverBee Limited
This document discusses how online communities can be used to drive business transformation and engagement. It provides examples of how Telefonica uses online forums to reduce customer service costs, increase customer retention, and generate user-generated content. Key points include:
- Online communities allow all departments to interact with customers and transform business operations.
- Telefonica's online forums reduce call volumes by 41% and customer churn by up to 52% while generating customer solutions and tutorials.
- User engagement is measured through relationship mapping, profiling expertise, and managing member lifecycles.
- Integrating online communities across the business maximizes their benefits, which include cost savings, increased sales, and product development ideas from customers.
Presentation on member engagement and evolving business models for chambers of commerce to the 8th World Chambers Congress in Doha, Qatar on April 25, 2013.
Daniel Franc (Google): How To Grow A Global Online CommunityFeverBee Limited
Daniel Franc explains how he began Google's meetup group and gradually grew it into the global phenomenon it is today. Plenty of excellent tips for applying advanced social sciences to build powerful online communities.
Insights and ideas to drive association successGreg Melia, CAE
Presentation to American College of Physician chapter execs on membership, volunteer relations and a few trends to keep in mind to drive association success.
Nothing about us without us - older citizens and their allies co-producing co...Carrie Hayter
This document discusses co-producing community care with older citizens and their allies. It outlines six key steps for service providers to engage in co-production: 1) start with why and engage people in issues and solutions, 2) build connections and relationships, 3) create a culture of engagement and participation, 4) empower and educate frontline staff, 5) foster reflective practice and curiosity, and 6) reflect through research. The document also discusses principles of co-production, critiques, examples, and implications for policy and research around meaningful engagement and participation of older people.
Social Entrepreneur Corps 2016 Summer Impact Report: Ecuador Greg Van Kirk
Social Entrepreneur Corps 2016 summary impact report for Ecuador. This is an overview of achievements of student interns during their 8 week program working in social innovation and grassroots consulting.
2013 kampala current partner presenationGlobalGiving
The document summarizes a GlobalGiving workshop for nonprofit partners. It discusses GlobalGiving's fundraising totals and donor demographics. It provides examples of successful nonprofit partners and tips for attracting donors and engaging existing donors through tools, campaigns, and communication. It outlines GlobalGiving's training, rewards program, and benefits for partner organizations.
These trends presentations are something we serve to our strategic retainer clients on a regular basis, in depth, personalized and as part of a results oriented strategy conversation. These are the trends in Nonprofit Digital Fundraising for winter 2016.
Vincent Boom (Shoulders of Giants): How To Use Your Community To Transform Yo...FeverBee Limited
This document discusses how online communities can be used to drive business transformation and engagement. It provides examples of how Telefonica uses online forums to reduce customer service costs, increase customer retention, and generate user-generated content. Key points include:
- Online communities allow all departments to interact with customers and transform business operations.
- Telefonica's online forums reduce call volumes by 41% and customer churn by up to 52% while generating customer solutions and tutorials.
- User engagement is measured through relationship mapping, profiling expertise, and managing member lifecycles.
- Integrating online communities across the business maximizes their benefits, which include cost savings, increased sales, and product development ideas from customers.
Presentation on member engagement and evolving business models for chambers of commerce to the 8th World Chambers Congress in Doha, Qatar on April 25, 2013.
Daniel Franc (Google): How To Grow A Global Online CommunityFeverBee Limited
Daniel Franc explains how he began Google's meetup group and gradually grew it into the global phenomenon it is today. Plenty of excellent tips for applying advanced social sciences to build powerful online communities.
Insights and ideas to drive association successGreg Melia, CAE
Presentation to American College of Physician chapter execs on membership, volunteer relations and a few trends to keep in mind to drive association success.
Nothing about us without us - older citizens and their allies co-producing co...Carrie Hayter
This document discusses co-producing community care with older citizens and their allies. It outlines six key steps for service providers to engage in co-production: 1) start with why and engage people in issues and solutions, 2) build connections and relationships, 3) create a culture of engagement and participation, 4) empower and educate frontline staff, 5) foster reflective practice and curiosity, and 6) reflect through research. The document also discusses principles of co-production, critiques, examples, and implications for policy and research around meaningful engagement and participation of older people.
Measuring the value of the communities - SIKM Leaders - 16 April 2019Louis-Pierre Guillaume
This document discusses Schneider Electric's process for measuring the value of communities of practice (CoPs). It provides two examples of CoP leaders, Sarah and Alice, struggling to justify the value of their CoPs to managers. It then outlines Schneider Electric's three-level approach: 1) measuring adoption/participation, 2) surveying engagement/satisfaction, and 3) collecting success stories demonstrating efficiency gains. The company conducts annual surveys to calculate a Net Activity Score and issues Active Community Labels to high-scoring CoPs. This process provides tangible evidence that convinces managers and sustains the CoP program. The measurement benefits community leaders, the knowledge management director, and helps engage members.
Wanted an active viable collaborative on line community - schneider electric ...Louis-Pierre Guillaume
On-line communities now play a major role in how individuals and businesses evaluate offerings, make decisions, and buy products. Even though 70% of Fortune 100 companies have launched internal social networks, an equally high percentage of public social networks launched will fail by the end of the year. This paper explores the elements of internal on-line community success, and provides examples of how Schneider Electric addresses this challenge.
GlobalGiving's Online Fundraising Workshop in Bulgaria 2015GlobalGiving
This document provides an overview of online fundraising best practices. It discusses developing an online fundraising strategy, identifying and expanding donor networks through advocates, engaging donors through compelling storytelling and use of tools like social media, and recognizing donors to improve engagement and fundraising success over time. The key aspects covered are strategizing goals and campaigns, identifying current networks, presenting projects compellingly online, and keeping donors engaged through varied outreach methods.
The document discusses the Nine Network's approach to community impact through collaborative partnerships. It defines key terms like community impact, actions, and impact (results). It outlines models for achieving impact from informal to collective impact partnerships over time. It discusses considerations for community impact like staffing, culture shift, and funding. Finally, it provides examples of the Network's community impact initiatives on issues like the mortgage crisis, high school dropout rates, and water conservation which achieved increased awareness, understanding, and community action through collaborative storytelling and engagement efforts.
Trends shaping associations today and tomorrowGreg Melia, CAE
This document summarizes trends that are challenging traditional association business models and forcing associations to adapt, including: members expecting more value for their dues; increased competition from other organizations; generational changes among members; and new technologies enabling different ways for members to engage. It outlines strategies associations are using to respond, such as providing immediate access to resources, demonstrating tangible member benefits, adapting programs for different generations and learning styles, and leveraging new technologies to better serve members.
The presentation focuses on the business value highlighted by the members of the 140+ Communities of Practice of Schneider Electric (called “Communities@Work”), their sponsors and the engagement of their leaders.
It presents the framework of the 140+ communities It will detail the results of the 2013 and 2014 surveys on 15,000 community members, one focused on employee engagement, the other one focused on the perceived value, represented by the voting for the coveted "Active Community Labels".
It presents the business value expressed by the sponsors of the labelled "active communities" during interviews.
It presents a research made on the relationship between the engagement of the members on the communities, the perceived value of the community by the members, the activity of the community on the enterprise social collaboration platform, the physical and hierarchical distance between its members, the diversity of the members (working entity, job code, country…), the profile of the community leader (age, seniority, gender, manager status…).
The Research demonstrates how transverse and independent the communities are from the organization. The activity of the communities is decoupled from the distance and from the profile of the community leader. It shows the factors that influence the recommendations of the communities by their members.
Schneider-Electric is a France-based multinational corporation with more than 180,000 employees in over 100 countries, specialized in energy management.
7 Measures of Success: What Remarkable Associations Do That Others Don'tGreg Melia, CAE
The 7 Measures Project is a multi-year research effort that identified characteristics of remarkable associations. It was published as a book in 2006 and updated in 2012. The 7 Measures framework identifies seven key practices that exemplary associations display: a customer service culture, aligning products and services with mission, data-driven strategies, dialogue and engagement, the CEO as a broker of ideas, organizational adaptability, and alliance building. The research involved surveying association leaders to identify remarkable associations, then extensively studying those associations to determine distinguishing practices. The updated edition revisited those associations and included how others have applied the 7 Measures framework.
Golden Bridges Strategic Planning March 2009guest0e741e
The document discusses the strategic planning and agenda for a social organization in China. It outlines phases for internal development, benchmarking pilot ideas, launching events, and spreading solutions to other NGOs. It proposes developing a membership platform to provide access to socially meaningful events and opportunities to support NGOs, gain visibility, and build legitimacy. Metrics, pilot events, marketing strategy, and pricing considerations for corporate and individual memberships are discussed.
Ace webinar key trends in the nonprofit sectorNationalACE
The document discusses key trends in the nonprofit sector based on a presentation by Bank of America and U.S. Trust Philanthropic Solutions. It notes that demand for nonprofit services is growing while resources are limited. Donors are becoming more strategic in their giving and expect measurable impact. Nonprofits are also facing increased expectations for accountability, transparency, and investment performance. Collaboration and partnerships between nonprofits are emerging as important strategies.
Course assignment created by An Coppens
for engagement alliance level 2 qualification
The presentation gives ideas on how to gamify the attraction and retention of potential and existing members of Rotary by applying game techniques which can be applied online as well as off-line. They would provide fun rewards and transparency as well as instant feedback and encourage contribution across the network.
This document provides information for an applicant insight meeting about the Scottish Sport Relief Home & Away Programme. It outlines the aims of the meeting as increasing understanding of Comic Relief's grant making programs. The agenda covers Comic Relief's principles, policies, outcomes approach, monitoring and evaluation, and what makes a successful application. Eligible countries and programmes are listed. The goal is to bring about positive and lasting change for poor and disadvantaged people through addressing immediate needs and root causes of poverty.
The document summarizes an online meeting of the third alliance open meeting held on April 22, 2010. It provides an agenda that includes introducing the ad hoc board of directors, reviewing the vision, mission, and name, as well as recent progress and member benefits. Membership benefits and the next steps for the board and committees are also outlined. The document concludes by inviting members to join the organization by submitting a membership form and paying dues.
GiveGab is a social networking platform that connects volunteers with nonprofit organizations. It allows users to find volunteer opportunities, track their service hours, share experiences with friends, and support causes through fundraising. Nonprofits can create profiles, events, recruit and communicate with volunteers, and raise donations with GiveGab's integrated giving platform. The organization aims to increase volunteerism using social features and addressing barriers like finding and organizing opportunities. Evidence suggests GiveGab has effectively matched volunteers with relief efforts during disasters and coordinated memorial services. It compares favorably to other giving platforms in offered features and fees.
This document discusses types of entrepreneurs and portfolio entrepreneurship. It defines portfolio entrepreneurs as individuals who own minority or majority stakes in two or more independent businesses simultaneously. The document notes that portfolio entrepreneurs ideally delegate tasks and leverage partnerships to manage multiple businesses. It discusses factors like families and networks that enable portfolio entrepreneurship. Finally, it provides an example of a portfolio entrepreneur, Christopher Fogg, and concludes that portfolio entrepreneurship is important for rural economic growth.
An outline of various technology business structures.
* Is your business going to be a consulting practice? a service company? a product company?
* What are the different needs of the different types of companies?
* Where can you get money to launch your business - should you borrow or take investment dollars?
Learn the answers to these and other questions facing a would-be entrepreneur.
Part of the CIBC Presents Entrepreneurship 101 MaRS event series.
Read more on this event and catch the session video here: http://www.marsdd.com/Events/Event-Calendar/Ent101/2008/the-mechanics-of-starting-a-business-10082008.html
This document provides a classification of entrepreneurs into different types based on various factors. It discusses four classifications: 1) According to Clarence Danhof there are four types - innovative, imitative, fabian, and drone. 2) According to Arthur H. Cole there are three types - empirical, rational, and cognitive. 3) Based on ownership as private or public. 4) Based on the scale of enterprise as small-scale or large-scale. It also discusses some newer classifications like solo operators, active partners, inventors, challengers, and life-timers. The document aims to categorize entrepreneurs based on their characteristics, skills, approach to business and management style.
The document discusses social entrepreneurship and innovation. It defines social entrepreneurship as using innovative and creative solutions to tackle social problems like poverty, environmental issues, and loss of human dignity. Social entrepreneurs adopt a mission of creating both social and commercial value. They pursue new opportunities to serve their social mission through continuous innovation, adaptation, and learning while remaining accountable. The goal of social entrepreneurship is transformative systems change.
This document provides an overview of business development and entrepreneurship basics presented by Tony Redpath and Allyson Hewitt of MaRS Discovery District. It discusses starting a business, including motivation, resources needed, and business model. It also covers types of organizations like consulting, services, and products. Additionally, it summarizes forms of financing including debt, equity, grants, and hybrid models. Finally, it discusses risks for startups and social ventures seeking financing or support.
There are many ways to classify entrepreneurs based on the type of business, stage of development, motivation, technology used, capital ownership, gender, age, area, and scale. Entrepreneurs can be business owners, traders, corporate managers, farmers, first or second generation business owners, purely profit-motivated or induced by incentives, technical or non-technical focused, private or state funded, operating at large, medium, small, or tiny scales, or focusing on spiritual, social, or educational missions. An entrepreneur organizes resources to establish and profitably operate a business venture, driving economic development through industrial growth.
Entrepreneurs possess characteristics that help economies and societies. They take risks to innovate factors of production and shift resources to higher productivity. Definitions describe entrepreneurs as adventurers who organize businesses and assume risks. Successful entrepreneurs enjoy challenges but are careful planners who attribute success to hard work. As leaders, entrepreneurs have qualities like selfless dedication, purpose, vision, courage, conviction, enthusiasm, integrity, and tact. They are positive thinkers who make decisions by carefully identifying problems, gathering data, analyzing options, selecting solutions, and implementing them.
Measuring the value of the communities - SIKM Leaders - 16 April 2019Louis-Pierre Guillaume
This document discusses Schneider Electric's process for measuring the value of communities of practice (CoPs). It provides two examples of CoP leaders, Sarah and Alice, struggling to justify the value of their CoPs to managers. It then outlines Schneider Electric's three-level approach: 1) measuring adoption/participation, 2) surveying engagement/satisfaction, and 3) collecting success stories demonstrating efficiency gains. The company conducts annual surveys to calculate a Net Activity Score and issues Active Community Labels to high-scoring CoPs. This process provides tangible evidence that convinces managers and sustains the CoP program. The measurement benefits community leaders, the knowledge management director, and helps engage members.
Wanted an active viable collaborative on line community - schneider electric ...Louis-Pierre Guillaume
On-line communities now play a major role in how individuals and businesses evaluate offerings, make decisions, and buy products. Even though 70% of Fortune 100 companies have launched internal social networks, an equally high percentage of public social networks launched will fail by the end of the year. This paper explores the elements of internal on-line community success, and provides examples of how Schneider Electric addresses this challenge.
GlobalGiving's Online Fundraising Workshop in Bulgaria 2015GlobalGiving
This document provides an overview of online fundraising best practices. It discusses developing an online fundraising strategy, identifying and expanding donor networks through advocates, engaging donors through compelling storytelling and use of tools like social media, and recognizing donors to improve engagement and fundraising success over time. The key aspects covered are strategizing goals and campaigns, identifying current networks, presenting projects compellingly online, and keeping donors engaged through varied outreach methods.
The document discusses the Nine Network's approach to community impact through collaborative partnerships. It defines key terms like community impact, actions, and impact (results). It outlines models for achieving impact from informal to collective impact partnerships over time. It discusses considerations for community impact like staffing, culture shift, and funding. Finally, it provides examples of the Network's community impact initiatives on issues like the mortgage crisis, high school dropout rates, and water conservation which achieved increased awareness, understanding, and community action through collaborative storytelling and engagement efforts.
Trends shaping associations today and tomorrowGreg Melia, CAE
This document summarizes trends that are challenging traditional association business models and forcing associations to adapt, including: members expecting more value for their dues; increased competition from other organizations; generational changes among members; and new technologies enabling different ways for members to engage. It outlines strategies associations are using to respond, such as providing immediate access to resources, demonstrating tangible member benefits, adapting programs for different generations and learning styles, and leveraging new technologies to better serve members.
The presentation focuses on the business value highlighted by the members of the 140+ Communities of Practice of Schneider Electric (called “Communities@Work”), their sponsors and the engagement of their leaders.
It presents the framework of the 140+ communities It will detail the results of the 2013 and 2014 surveys on 15,000 community members, one focused on employee engagement, the other one focused on the perceived value, represented by the voting for the coveted "Active Community Labels".
It presents the business value expressed by the sponsors of the labelled "active communities" during interviews.
It presents a research made on the relationship between the engagement of the members on the communities, the perceived value of the community by the members, the activity of the community on the enterprise social collaboration platform, the physical and hierarchical distance between its members, the diversity of the members (working entity, job code, country…), the profile of the community leader (age, seniority, gender, manager status…).
The Research demonstrates how transverse and independent the communities are from the organization. The activity of the communities is decoupled from the distance and from the profile of the community leader. It shows the factors that influence the recommendations of the communities by their members.
Schneider-Electric is a France-based multinational corporation with more than 180,000 employees in over 100 countries, specialized in energy management.
7 Measures of Success: What Remarkable Associations Do That Others Don'tGreg Melia, CAE
The 7 Measures Project is a multi-year research effort that identified characteristics of remarkable associations. It was published as a book in 2006 and updated in 2012. The 7 Measures framework identifies seven key practices that exemplary associations display: a customer service culture, aligning products and services with mission, data-driven strategies, dialogue and engagement, the CEO as a broker of ideas, organizational adaptability, and alliance building. The research involved surveying association leaders to identify remarkable associations, then extensively studying those associations to determine distinguishing practices. The updated edition revisited those associations and included how others have applied the 7 Measures framework.
Golden Bridges Strategic Planning March 2009guest0e741e
The document discusses the strategic planning and agenda for a social organization in China. It outlines phases for internal development, benchmarking pilot ideas, launching events, and spreading solutions to other NGOs. It proposes developing a membership platform to provide access to socially meaningful events and opportunities to support NGOs, gain visibility, and build legitimacy. Metrics, pilot events, marketing strategy, and pricing considerations for corporate and individual memberships are discussed.
Ace webinar key trends in the nonprofit sectorNationalACE
The document discusses key trends in the nonprofit sector based on a presentation by Bank of America and U.S. Trust Philanthropic Solutions. It notes that demand for nonprofit services is growing while resources are limited. Donors are becoming more strategic in their giving and expect measurable impact. Nonprofits are also facing increased expectations for accountability, transparency, and investment performance. Collaboration and partnerships between nonprofits are emerging as important strategies.
Course assignment created by An Coppens
for engagement alliance level 2 qualification
The presentation gives ideas on how to gamify the attraction and retention of potential and existing members of Rotary by applying game techniques which can be applied online as well as off-line. They would provide fun rewards and transparency as well as instant feedback and encourage contribution across the network.
This document provides information for an applicant insight meeting about the Scottish Sport Relief Home & Away Programme. It outlines the aims of the meeting as increasing understanding of Comic Relief's grant making programs. The agenda covers Comic Relief's principles, policies, outcomes approach, monitoring and evaluation, and what makes a successful application. Eligible countries and programmes are listed. The goal is to bring about positive and lasting change for poor and disadvantaged people through addressing immediate needs and root causes of poverty.
The document summarizes an online meeting of the third alliance open meeting held on April 22, 2010. It provides an agenda that includes introducing the ad hoc board of directors, reviewing the vision, mission, and name, as well as recent progress and member benefits. Membership benefits and the next steps for the board and committees are also outlined. The document concludes by inviting members to join the organization by submitting a membership form and paying dues.
GiveGab is a social networking platform that connects volunteers with nonprofit organizations. It allows users to find volunteer opportunities, track their service hours, share experiences with friends, and support causes through fundraising. Nonprofits can create profiles, events, recruit and communicate with volunteers, and raise donations with GiveGab's integrated giving platform. The organization aims to increase volunteerism using social features and addressing barriers like finding and organizing opportunities. Evidence suggests GiveGab has effectively matched volunteers with relief efforts during disasters and coordinated memorial services. It compares favorably to other giving platforms in offered features and fees.
This document discusses types of entrepreneurs and portfolio entrepreneurship. It defines portfolio entrepreneurs as individuals who own minority or majority stakes in two or more independent businesses simultaneously. The document notes that portfolio entrepreneurs ideally delegate tasks and leverage partnerships to manage multiple businesses. It discusses factors like families and networks that enable portfolio entrepreneurship. Finally, it provides an example of a portfolio entrepreneur, Christopher Fogg, and concludes that portfolio entrepreneurship is important for rural economic growth.
An outline of various technology business structures.
* Is your business going to be a consulting practice? a service company? a product company?
* What are the different needs of the different types of companies?
* Where can you get money to launch your business - should you borrow or take investment dollars?
Learn the answers to these and other questions facing a would-be entrepreneur.
Part of the CIBC Presents Entrepreneurship 101 MaRS event series.
Read more on this event and catch the session video here: http://www.marsdd.com/Events/Event-Calendar/Ent101/2008/the-mechanics-of-starting-a-business-10082008.html
This document provides a classification of entrepreneurs into different types based on various factors. It discusses four classifications: 1) According to Clarence Danhof there are four types - innovative, imitative, fabian, and drone. 2) According to Arthur H. Cole there are three types - empirical, rational, and cognitive. 3) Based on ownership as private or public. 4) Based on the scale of enterprise as small-scale or large-scale. It also discusses some newer classifications like solo operators, active partners, inventors, challengers, and life-timers. The document aims to categorize entrepreneurs based on their characteristics, skills, approach to business and management style.
The document discusses social entrepreneurship and innovation. It defines social entrepreneurship as using innovative and creative solutions to tackle social problems like poverty, environmental issues, and loss of human dignity. Social entrepreneurs adopt a mission of creating both social and commercial value. They pursue new opportunities to serve their social mission through continuous innovation, adaptation, and learning while remaining accountable. The goal of social entrepreneurship is transformative systems change.
This document provides an overview of business development and entrepreneurship basics presented by Tony Redpath and Allyson Hewitt of MaRS Discovery District. It discusses starting a business, including motivation, resources needed, and business model. It also covers types of organizations like consulting, services, and products. Additionally, it summarizes forms of financing including debt, equity, grants, and hybrid models. Finally, it discusses risks for startups and social ventures seeking financing or support.
There are many ways to classify entrepreneurs based on the type of business, stage of development, motivation, technology used, capital ownership, gender, age, area, and scale. Entrepreneurs can be business owners, traders, corporate managers, farmers, first or second generation business owners, purely profit-motivated or induced by incentives, technical or non-technical focused, private or state funded, operating at large, medium, small, or tiny scales, or focusing on spiritual, social, or educational missions. An entrepreneur organizes resources to establish and profitably operate a business venture, driving economic development through industrial growth.
Entrepreneurs possess characteristics that help economies and societies. They take risks to innovate factors of production and shift resources to higher productivity. Definitions describe entrepreneurs as adventurers who organize businesses and assume risks. Successful entrepreneurs enjoy challenges but are careful planners who attribute success to hard work. As leaders, entrepreneurs have qualities like selfless dedication, purpose, vision, courage, conviction, enthusiasm, integrity, and tact. They are positive thinkers who make decisions by carefully identifying problems, gathering data, analyzing options, selecting solutions, and implementing them.
This document provides an overview of entrepreneurship, defining entrepreneurs as risk-takers who start new businesses. It discusses the mindset of entrepreneurs, including traits like seizing opportunities and always improving. The document also outlines the different forms entrepreneurship can take and reasons why entrepreneurs are important, such as creating most new jobs and solving problems through innovation.
This powerpoint presentation defines entrepreneurship and discusses its history and modern applications. It begins by defining an entrepreneur as someone who organizes and manages a business while taking on financial risk. It notes that agricultural students have been involved in entrepreneurship since the early 20th century through programs like raising livestock and growing crops. Today, agricultural entrepreneurship can involve many diverse activities beyond farming like custom harvesting or operating a small engine repair service. The presentation concludes by discussing characteristics of successful entrepreneurs and different types like social and lifestyle entrepreneurs.
Corporate Social Responsibility (CSR) is the idea that a for-profit company should focus on more than just the bottom line by also investing in its people and the community. As there is no “one-size-fits all” model, it is critical for non-profit leaders to understand CSR fundamentals in order to successfully develop mutually beneficial relationships with for-profit partners.
In this 2-hour interactive session, CSR Consultants Cliff Yee and Carol Chin-Fatt from Raffa, P.C. will explore how businesses today develop and implement CSR strategies and how that impacts your partnership strategies. Topics and discussion will include: the broad scope of CSR, case studies to illustrate best practices, how to develop strong, mission-aligned partnerships, and how forward thinking companies are investing in CSR.
How National Wildlife Federation Uses Online Community to Drive Offline ActionSmall World Labs
Confronting today’s environmental challenges, such as climate change and water sustainability, requires the environmental movement to respond with an unprecedented level of creativity and energy. However, command and control campaigns that are centrally-organized and pushed via grassroot methods, are not sufficient to unleash the scale of response needed to be successful.
In this webinar (http://www.smallworldlabs.com/learn/webinars/nwf) we took a look into a focused NWF online community that allows members to connect with one another and take action on campaigns and local environmental sustainability projects. Courtney Cochran from NWF and Lindsay Razzaz from Small World Labs walked through what was learned during the buildout of this community, as well as some of the technological tools introduced and measurable results achieved throughout the process.
130620&0627 developing corporate communications strategy for ngosAnnita Mau
A two day workshop for communication managers and officers working in social service sector. They were led through step zero: crafting corporate strategy to step ten: developing communication strategy, designing an innovative programme, publicising it via the mass media.
With 17 weeks left until Giving Tuesday, the time to start planning your End of Year campaign is now. Our fundraising and user experience experts discuss tips, trends, and strategies to jump-start your End of Year planning.
The document outlines the agenda for a social media training session, which includes topics such as setting objectives for social media, developing social content and communities, different types of social media users, gamification, big data, and leadership blogging and social networking. The agenda covers strategies and hands-on demonstrations for a variety of social media concepts and tools over a full-day training session.
Discover a programme that brings together students, entrepreneurs & community groups to develop creative solutions to local challenges.
We help train students to co-design solutions from uncovering local needs with the community to working with them to develop projects that can be taken forward.
We evaluate the insights and impact of the needs & solutions to help public services better understand how to support communities to help each other & use technology.
Measuring Social Outcomes Pollinators Presentation_v2We Are Arising
Pollinators Inc is a 10-year social enterprise committed to creating healthy, resilient communities in Geraldton, Western Australia. Through coworking spaces, entrepreneur programs, and learning events, it supports local innovators and entrepreneurs. Its Catalyst leadership program helped 11 participants make significant business progress. Its CityHive hub provided space for 20 new organizations and hosted over 50 community meetings. Pollinators measures its impact through member surveys and stories, but recognizes that understanding outcomes requires ongoing action-inquiry within contexts that shape strategies, actions, and results.
#CNX14 - Raise your Marketing Game with Killer Community Management on Social...Salesforce Marketing Cloud
Your community is an extension of your brand. Learn how collaboration, transparency, and engagement fosters your own army of brand advocates to further your reach, reputation, and results. Plus, join us to learn how a leading brand created a strong and vibrant community on social networks.
Want to know more about microfinance? Learn about the resources that help host and sponsor clubs establish and manage microfinance projects within their local or global communities, including the Microfinance Guide Book developed by the Rotarian Action Group for Microfinance and Community Development (RAGM). Our experts are here to answer your questions and provide support.
The document provides examples of case studies where Pro Bono O.R. has been applied. The first case study describes how volunteers analyzed data and built a simulation model to recommend new staff shift patterns for a crimestoppers call center, improving performance without increasing costs. The second case study discusses how volunteers identified process improvements and value-adding activities for a charity matching volunteers to organizations. The third case study outlines how volunteers helped a youth venture define risks to sustainability and create a risk management plan.
Understanding Stakeholder Responses to Corporate Citizenship Initiatives Saw Thunder Myint
- The document presents guidelines for managers on understanding stakeholder responses to corporate citizenship initiatives based on a study by Steve Hoeffler, Paul N. Bloom, and Kevin Lane Keller.
- It discusses key concepts like how consumers use "persuasion knowledge" to evaluate initiatives and the AIDA model for measuring responses.
- Managers are advised to consider cause relevance, firm motivation perceptions, commitment perceptions, and firm-cause fit to influence perceived efficacy of initiatives and support from consumers and employees.
This document discusses social innovation and corporate social responsibility (CSR). It argues that CSR should empower marginalized communities rather than just make donations. Businesses are part of the community and their activities affect it. The document outlines different approaches to CSR, from defensive CSR focused on shareholders to systemic CSR that tackles root causes of issues. It discusses how digital media and social media are pushing CSR 2.0, with more collaboration and stakeholder involvement. Examples are provided of companies leveraging expertise for CSR like providing audiobooks for the blind. The benefits of CSR include brand boost and risk management, while public pressure through social media is a key driver. CSR should be integrated into business practices rather than just donations.
Bunnings Big Social Data Analysis [Aug 2011] Media MonitoringKINSHIP digital
The document discusses KINSHIP's social media monitoring services for Bunnings Warehouse. It provides an overview of KINSHIP's solutions and values, then details a 10 day social media analysis of Bunnings, identifying key conversations, influencers, sentiment, and comparisons to competitors. The analysis found opportunities for Bunnings to improve customer service and gain insights through social listening and developing owned online communities.
This document outlines a transition to a modernized approach for providing immigrant services. Key points include:
- The new model will provide integrated services based on clients' needs and goals, including orientation, language skills, employment assistance, and welcoming communities programs.
- Services will be client-centered and involve comprehensive intake, assessments, case management, referrals and outcome evaluations.
- The goal is for clients to feel welcomed in their new community, participate fully through social connections and civic involvement, and have opportunities for meaningful employment.
- A team approach involving staff, partners and stakeholders from various sectors is needed to deliver services both in the main office and throughout the community. Regular evaluation will ensure the services and outcomes
This document provides guidance on effective advocacy approaches for social purpose organizations. It outlines a 4-step process for advocacy:
1. Defining your purpose - Identifying the problem/need, proposed solution, and desired outcome.
2. Identifying and understanding audiences - Determining who can help achieve your goal and what motivates them.
3. Developing persuasive messages and strategies - Crafting messages that appeal to audience values and getting the right messenger to deliver them through relevant channels.
4. Measuring performance - Tracking outputs like activities and outcomes such as results achieved.
The document uses the example of a fictional organization called "Health First" seeking more funding from the city to expand health
Methods and Techniques for Community Engagement Dr. John Persico
Some ideas to help foster community engagement in the City of Minneapolis. My partner and I had a contract for two years to help the CIty implement a Community Engagement Process. We developed, tested and deployed a model for CE and also designed some training to support the role out of the model.
Similar to Social Entrepreneur Corps Portfolio Dominican Republic Impacto 2015 (20)
Social Entrepreneur Corps Portfolio Dominican Republic Impacto 2015
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Social Entrepreneur Corps Impact Portfolio and Social Innovation Model
Country: Dominican Republic
Program: Eight Week Social Impact Immersion Program
Social Impact Team: Impacto
Social Innovation Model: Empowerment Metrics
Team members: Chioma Agbaraji, Chris Eyo, Leila Green, Louis Liu, Maria Marquez, Ameerat
Olatunde, Elvira Salgado, Caroline Spiezio
Schools Represented: Northwestern University, University of Maryland College Park, Notre
Dame
Total # of Community Engagements: 9
Total # of Organizational Engagements: 8
Total # of Personal Engagements: +200
Contents:
1. Knowledge/Foundational Material Covered…………………………………………………….2
• Program Overview
• MicroConsignment Model
• Social Innovations
• Material Covered
2. Summary of Village Access Campaign Results………………………………………………..4
• Recta de Sanita
• Palo Verde
• Mena Bajo
• El Palmar
3. Grassroots Consulting…………………………………………………………………………………6
• Hogares Saludables
• Asociación de Mujeres
• Batey 3 Community Leaders
4. Primary Social Innovation Project Design………………………………………………………...7
• Empowerment Metrics
5. Other……………………………………………………………………………………………………13
6. Appendices/Resources Modified and/or Created……………………………………………14
Empowerment Metrics
• General product survey
• Product specific survey
• Pre-Survey
• Post-Survey
• Personal Survey
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1. Knowledge/Foundational Material Covered
Program Overview:
In each of the countries where Social Entrepreneur Corps works, our sister organization
Community Enterprise Solutions (CES) is on the ground implementing the MicroConsignment
Model as a principal backbone of their work. In Guatemala, Nicaragua, Ecuador, and the
Dominican Republic, CES is in the process of incubating local social businesses that each in
their respective countries go by the name Soluciones Comunitarias (SolCom). Year-round,
CES and local SolCom leadership are training MicroConsignment entrepreneurs, distributing
products, building relationships in communities, and creating access to key technologies
such as reading glasses, water filters, and solar lamps.
The Micro-Consignment Model:
The MicroConsignment Model is a form of microfinance that eliminates financial risk for micro-
entrepreneurs, empowering them to embark on the unknown venture of marketing a new
technology for the first time. In this way, it becomes a tool to create access in marginalized
communities to products, services and technologies that have measurable economic,
environmental or health-related benefits. By tapping into existing networks of local
entrepreneurs, training them for the work and “lending” them products through
MicroConsignment, we can provide critical services and create supply chains for high-
impact products that reach even the most remote communities – the so-called “last mile”
towns and villages of the developing world.
Social Innovations:
To enrich the work we do with the MicroConsignment Model, we are constantly looking for
new ways to engage with communities and build on the relationships our microentrepreneurs
form. Material covered and impact immersion during the two-week foundation building
period provided interns with the tools to develop Social Innovation models to pioneer new
forms of community engagement and empowerment.
Foundational Material Covered:
Foundation building includes an examination of development theories, analysis of best
practices, and discussions of the core values that provide the basis for work and
engagements in the field. Below is a list of the materials interns discussed and utilized to add
to our knowledge base surrounding Social Entrepreneur Corps’ approach to Social
Entrepreneurship and community empowerment.
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Country and Culture
• Intensive Spanish courses
• Culture
• Safety, Health and Security
• History
• Race, Statelessness, Haitian Relations
Social Entrepreneurship
• Guiding Principles
• Aid Strategies - Relief vs. Development (your decide)
• Cycle of Poverty
• Logic Model Framework
• Problem Solving
• Keys to Successful Consulting
• MicroConsignment Model - (What you know and MCM Jeopardy)
• Keys to Success
• Best Practices
• Core Values
• Keys to an effective consultant
Social Innovation Models
• Survey design
• Keys to an effective survey
• Conducting Surveys
SolCom Background and Leadership Meetings
• How to conduct eye exam for near distance glasses
• How to offer solar lamps
• How to offer improve cook stoves
• How to offer water purification systems
• How to present Soluciones Comunitarias
• Asesor Por Favor (Grassroot Consulting)
• Keys to an effective consulting and workshops
• Empowerment Metrics
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2. Summary of Campaign Results
Community: Recta de Sanita
Community Size: 1000
Community Location: Batey, Palo Verde
SolCom Team: Mercedes, Elvia, Charli
Driver Activity: MCM - Vision Access Campaign
# of Attendees: 52
# of Exams given (if relevant): 52
Solutions provided/purchased: 17 Reading glasses
1 Distance glass
1 Protective glass
Other activities engaged in:
• Marketing prior to the campaign going house to house in order to inform community
members of our event
• Product presentations and service delivery
• Surveys intake to people visiting the event
• Follow up a week later with clients who purchased products to learn about impact
Recommendations for follow up with this community in future:
• Follow up visit is recommended to coordinate another vision event
• Provide new models of reading and protective glasses
Campaign Photos:
[Maria M., Northwestern, and local entrepreneur Elvira S. assist people with vision exams]
Community: Palo Verde
Community Size: 5000
Community Location: Monte Cristi
SolCom Team: Renike, Dieucusoi, Charli
Driver Activity: MCM - Vision Access Campaign
# of Attendees: 18
# of Exams given(if relevant): 18
Solutions provided/purchased: 2 Reading glasses
2 Distance glasses
3 Protective glasses
Other activities engaged in:
• Marketing prior to the campaign to inform community members.
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• Interviewed people at the event to learn about interest for visiting, vision care
practices and knowledge of the organization
Recommendations for follow up with this community in future:
• Follow up with clients who purchased the glasses to learn about impact
Community: Mena Bajo
Community Size: 250
Community Location: Barahona
SolCom Team: Darbin, Chabela
Driver Activity: MCM - Vision Access Campaign
# of Attendees: 30
# of Exams given(if relevant): 30
Solutions provided/purchased: 1 Reading glass
1 Distance glass
Other activities engaged in:
• Marketing prior to the campaign going house to house in order to inform community
members of our event
• Product presentations and service delivery
• Surveys intake to people visiting the event
• Follow up a week later with clients who purchased products to learn about impact
Recommendations for follow up with this community in future:
• In future visit make available eye drops, since many irritated cases were identified
Campaign Photos:
[Left: Ammeerat O., U of Maryland, and Kaylynn P., Field Consultant, while interacting with
client; Center: Chris E., U of Maryland, conducting a distance exam; Right: Chioma A. (U of
Maryland, supporting at the sales and inventory table]
Community: El Palmar
Community Size: 2000
Community Location: Barahona
SolCom Team: Darbin
Driver Activity: MCM - Vision Access Campaign
# of Attendees: 43
# of Exams given(if relevant): 37
Solutions provided/purchased: 10 Reading glasses
8 Distance glasses
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Other activities engaged in:
• Pre-campaign marketing to advertise for campaign.
• Product presentations and service delivery
• Surveys intake to people visiting the event
• Follow up a week later with clients who purchased products to learn about impact
Recommendations for follow up with this community in future:
• In future visit make available eye drops, since many irritated cases were identified
3. Grassroots Consulting
As part of our outreach efforts to create access in communities through the
MicroConsignment Model, our local team on the ground builds relationships with other
businesses, nonprofits, and local community leaders and associations. In this process, we
encounter many opportunities for collaboration and seek to create social impact by
empowering these partners and supporting them in their own work. With Social Entrepreneur
Corps, we provide local individuals, entrepreneurs, organizations and small businesses with
consulting services, educational talks, resources and/or information to help them achieve
their respective missions more effectively.
Organization: Hogares Saludables
Organizational Focus: Promoting healthy lifestyles workshops in communities
through a candle business venture
Consultancy Focus:
• Business Venture Feasibility
• Sustainability Assessment
Consultancy Activities:
• Engaged in conversations to conduct a needs analysis and have better
understanding of the organization
• Conducted market research to learn about potential partnership opportunities and
community interest and preferences
• Conducted cost analysis and define pricing and presented cost-benefit results
• Designed a logo for the business
• Created the Facebook page
• Delivered recommendations on developing a sustainability model to involve
members in the organization and strengthen their financial security.
Recommendations for follow up with this organization in future:
• Follow up with group dynamic analysis to understand if there have been
improvements in the leadership roles
• Conduct an analysis on the return on investment after the group received funding
from the interns group
Organization: Asociación de Mujeres
Organizational Focus: Increasing employment, improving quality of life, and
providing food security, while running a small chesse
factory
Consultancy Focus:
• Accounting Strategies
• Good Business Practices
• Revenue Analysis
Consultancy Activities:
• Conducted needs analysis to learn about desire projects
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• Delivered workshop on accounting strategies
• Created accounting tracking documents
• Designed a payment plan for the treasurer to implement
• Conducted research with president and treasurer on budgeting, expenses to analysis
profitability
Recommendations for follow up with this organization in future:
• Follow up with the group to understand if the tools and resources provided are
helping in the management of the factory
• Conduct together with leadership a follow up profitability analysis
Organization: Batey 3 Community Leaders
Organizational Focus: Community education on healthy habits and correct trash
disposal
Consultancy Focus:
• Fundraising event design
• Educational health workshop design
Consultancy Activities:
• Designed and conducted workshop on healthy habits and appropriate trash disposal
• Designed, organized and implemented community raffle as a fundraising event
• Executed marketing event for promotion of community workshops
• Presented budget for purchase of trash cans for the community
• Drafted and presented a grant proposal for local Consorcio Azucarero
Recommendations for follow up with this organization in future:
• Follow up with the leaders to evaluate the impact of the work: less trash in the streets
or less trash burned
• Follow up to check how the grant proposal process is going
4. Primary Social Innovation Project Design
Empowerment Metrics
Soluciones Comunitarias has been working on an Empowermetrics project to create a
definition of what empowerment is and to learn how the Microconsignment Model initiates
empowerment in local communities. We were asked to examine SolCom’s working definition
of empowerment and find ways to measure empowerment in the communities that have
collaborated with SolCom. Thus far, SolCom only measures product impact in quantitative
ways, such as how many products are sold in each community. We were asked to create an
alternative method of measuring impact and explore community empowerment. When
beginning our project, we struggled a lot with what empowerment means. Everyone defines
his or her own empowerment differently, so it seemed strange to create an overarching
definition of what empowerment is and then apply it to every community. We also
hypothesized that empowerment may not be the correct word to describe how SolCom’s
products are affecting the communities. It is possible that the product positively impacted the
clients’ lives, but did not necessarily empower them. As a group, we decided that to test this
hypothesis, we would have to create surveys to explore how clients’ daily lives have changed
since they purchased the product. However, we did not want to disregard the notion that
SolCom’s work empowers people in the Dominican Republic. We decided that it was
important that we interview both the local entrepreneurs as well as SolCom’s regional
coordinators to see how they have been impacted by working with SolCom and possibly
determine whether they have become empowered.
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To examine the impact of SolCom products in local communities, we created, piloted, and
revised product surveys. We created individual surveys for each product that SolCom sells as
well as general questions to ask all clientele. We also created and piloted surveys to conduct
during and after vision campaigns. We have thus far used these surveys to help understand
the impact these campaigns are having on the community, when we should follow up with
another campaign, and what vision products would better suit various communities. So far all
of our research has supported the hypothesis that empowerment may not be the best word
to explain the impact products have had on community members. Many clients seemed
confused when asked questions about Solcom products as tools for empowerment, instead
stating that the products had helped them see better, sleep better, and improve their lives.
While this is beneficial, it is not ‘empowerment’ per say. One problem that we faced while
administering surveys in the Northwest was that many clients in the bateyes have been
deported since their purchase, making it difficult to find people to interview. In addition, we
faced language barriers as many of the clients spoke only Creole, so we had to find
translators to assist us with our surveys. We did not see these same problems when conducting
product surveys in the South. For follow-up surveys in the Northwest or in other regions with
many Creole-speaking clients, we recommend hiring a translator.
We also conducted interviews with the local regional coordinators to determine individual
empowerment of SolCom staff. SolCom in the Dominican Republic has been able to
transition three of their positions into the hands of leaders in the country by hiring three
Dominican Regional Coordinators. The Regional Coordinators are in charge of different
regions: the Northern region expanding over Monte Cristi, the Southern region expanding
over Barahona, and the Eastern region expanding over El Seibo. The regional coordinators
oversee the work of the local entrepreneurs and work with SECorps interns to connect them
with SolCom resources throughout the duration of their internships. All regional coordinators
are personally trained in the micro-consignment model and in other additional supporting
elements of the organization. We decided to interview the three regional coordinators as
part of our Empowermetrics project in order to get a sense of how the regional coordinators
are being empowered by SolCom and at the same time empowering the communities they
work in.
Finally, we conducted several interviews with different social entrepreneurs to investigate
whether they have been empowered as well through their work with the organization. The
entrepreneurs are trained in business practices as well as given comprehensive information
about the products they sell. Then, they go to local communities and provide the available
products. While the entrepreneurs do make an income through their work with SolCom, the
information gained through our interviews indicates that many are motivated by other
factors. Many entrepreneurs have increased their professional contacts, gained substantial
leadership skills, increased their business knowledge, and become even further respected by
the communities they serve. Based on the interviews, we have reached the conclusion that
they are highly empowered by SolCom’s work.
Mission
• The goal of the Empowerment Metrics project is to measure our the MicroConsignment
Model empowers everyone involve in the work and process
Desired Outcomes
• Provide measurement tools that will guide the organization to find new strategies to
empower all involved in the process
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Organizational Goal
• Implement effective tools to measure the impact effects of the different products and
services offered in the communities to determine the level of empowerment for clients
and team members
Context
Currently, there is no viable means of measuring empowerment of the Micro-Consignment
model through the following: 1) client satisfaction with the products, 2) client empowerment,
or 3) employee empowerment. There is an assumption that these products and services are,
by their nature, bettering the lives of those that utilize them. SolCom offers various products
that are made to improve people's quality of life, however does not have concrete
documentation or a formalized tracking process to follow-up with individuals in order to
measure this effect. With this being the case, it is difficult to provide a data summation that
demonstrates the products’ community and company effect. In addition, there is no means
of measuring product empowerment on local partners or SolCom as a global organization.
In addition, there is currently no means of measuring the entrepreneur and regional
coordinator job satisfaction and personal empowerment. These are the core individuals who
are on-site, interacting with various communities and providing the products. Therefore, there
is a dire need to evaluate and analyze their personal investment in their work, as well as how
the products affect the community, and how client satisfaction affects their personal work
and investment.
Scale of Need (Opportunity)
After conducting various interviews and surveys, it is clear that local entrepreneurs and
regional coordinators are interested in finding new ways and avenues to empower their
communities through the products they provide. Because much of the information was not
previously attained and data collection and measurement methods have been altered, the
organization can begin to understand what steps to initiate if they are truly committed to
making empowerment a key value for their organization. Who they will focus on empowering
and how they will empower them is now up to the organization.
Obstacles
• Additional human resource is needed to be in charge of customer service, from data
collection to data analysis
• More funding will be needed to implement this role
• Entrepreneurs will need to receive more training to take in new responsibilities on client
service
• Some extra compensation for the entrepreneur might be needed in order to
encourage them in this new activity
Direct Beneficiaries (Target Market)
• Product and service clients
• Regional Coordinators
• Local Entrepreneurs
Indirect Beneficiaries
• Community members
Strategy and Tactics
• Price: In order to meet the need for the customer service and human resources
representative, a salary of about 10,000 DOP per month (general average salary for
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customer service representative in Dominican Republic) would need to be offered in
order to make the this occupation worthwhile to interested applicants
• Place: These various strategies and tactics will initially be implemented in the
Dominican Republic, and transition to Soluciones Comunitarias branches all over the
world.
• People: Internal stakeholders include regional coordinators, local entrepreneurs, field
consultants, and additionally the proposed customer representative that is reliable for
compiling and analyzing data collected through product surveys and employee
interviews.
• Partners: Potentially, we could work with customer service companies that specialize in
international business in order to surpass the potential fault of hiring an individual who is
not well-versed in international relations and understanding communities.
Indicators of Success (Empowerment) & Measurement Techniques
The surveys and interviews should be conducted consistently in order to yield wholesome
results. Through the compilation of responses and data, a complete understanding of the
means in which regional coordinators and local entrepreneurs are empowered, along with
the transfer of knowledge to local community members will be determined and quantified.
This assortment, in and of itself, is the desired outcome for this initiative. The benefit will then
be captured through the implementation of better product and service strategies, as well as
new means of empowering the entrepreneurs and regional coordinators through better
empowerment methods.
Economics
• Investments: The only suggested investment is to create a new budget that includes
the salary for the proposed Customer Service Executive. The proposed salary would be
approximately 120,000 DOP or 2,700 USD.
• Expenses: A salary of about 120,000 DOP or approximately 2,700 USD must be used to
employ the new customer service representative (based on data from
SalarySurvey.com), if the individual is employed directly by Soluciones Comunitarias. If
the individual is employed through a partnering organization, the salary will have to
compromised in order to meet the budget of SolCom and the partner organization.
• Revenues: There will not be monetary revenues gained through this initiative. There will,
however, be product knowledge, consumer report, and efficiency gains that cannot
necessarily be calculated in monetary values. This knowledge could potentially
translate into monetary values in the future, however.
Organizational Fit
Our team decided that although the regional coordinators and local entrepreneurs may be
empowered through their work, the clients are not yet being empowered. Individuals are
being positively impacted by the products in terms of increased productivity, overall health
improvement, as well as everyday efficiency. However, they are not being empowered
directly through the attainment of these products. Also, we realized that entrepreneurs and
regional coordinators feel they are being empowered and the definition of empowerment
varied for each individual. In general, empowerment for these employees has to do with
gaining new knowledge on various topics and spreading that knowledge to others. Gaining
new skills or knowledge about a product that they are selling means they can provide new
solutions to people in their various communities. Therefore, we believe empowerment through
knowledge is the best way to describe the employee impact.
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Positive “Knock on’s”
We believe that an essential next step for the organization is to hire a customer service
representative. This employee would be in charge of collecting the information from product
follow-up surveys and vision campaign surveys that entrepreneurs would conduct.
Additionally, they would be responsible for conducting the entrepreneur and Regional
Coordinator interviews. An important aspect of their work would be to analyze the data
collected from all surveys and interviews in order for the organization to understand how they
can improve employee and client satisfaction.
Pilot
Product Follow-Up Surveys
Phase One (Testing: 1-3 months)
• Entrepreneurs from every region should follow up with clients who have purchased
products within three and six months of the purchase
Phase Two (Implementation: 6 months)
• Survey results should be shared with the customer service representative who will
analyze and measure data
• Feedback from surveys should be presented by customer service representative to
field consultants, regional coordinators, and product managers
• Data from surveys should be used in the process of ordering new products
Phase Three (Scaling: following years)
• Each year, the customer service representative should create a report displaying the
results of these surveys so the organization can decide whether the same suppliers
should be used and whether they should continue selling the same products in these
regions
Vision Campaign Surveys
Phase One (Testing: 1-3 months)
• Initial surveys should be given to clients alongside intake by whomever has the intake
role
• Follow-up surveys should be performed by local entrepreneur 1 to 2 months after the
campaign
Phase Two (Implementation: 6 months)
• Survey results should be shared with customer service representative who will analyze
and measure data relating to vision campaigns
• Feedback from surveys should be presented by customer service representative to
field consultants, regional coordinators, and product managers to be taken into
account when organizing future vision campaigns
● Adjustments should be made for clients if their product does not function properly
Phase Three (Scaling: following years)
● Customer Service Representative should work alongside Field Consultants and
Regional Coordinators to create future campaigns that are feasible and needed in
the communities they serve throughout the Dominican Republic
Entrepreneur Interviews
Phase One (Testing: 1-3 months)
● Regional Coordinators should be in contact with entrepreneurs once a week for the
first 2-3 months to ensure commitment and a proper understanding/implementation of
their role
Phase Two (Implementation: 6 months)
● Interviews should be conducted by customer service representative three to six
months after entrepreneur has started working
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Phase Three (Scaling: following years)
● Interviews should be completed annually by customer service representative to see
whether responses have changed
● Interviews can be used to measure personal growth and increased empowerment
through their role as local entrepreneur
● Feedback should be recorded and used for future SolCom work
Regional Coordinator Interviews
Phase One (Testing: 1-3 months)
● Field Consultants should be in contact with regional coordinators once a week for the
first 2-3 months to ensure commitment and a proper understanding/implementation of
their role
Phase Two (Implementation: 6 months)
● Interviews should be conducted by field consultant six months after regional
coordinator has started working
Phase Three (Scaling: following years)
● Interviews should be completed annually to see whether responses have changed
● Interviews can be used to measure personal growth and increased empowerment
through the role as a regional coordinator
● Feedback should be recorded and analyzed for future SolCom work
Social Entrepreneurship Core Values Checklist
Social Impact First:
The fact that the organization is trying to measure whether and how their work is
empowering people in the regions they work show that they are taking into
consideration social impact. If the organization takes into consideration the data that
can be collected through these measurement tools, we think the organization can
make social impact an even more essential value of the organization.
Empowering:
Our work showed that the local entrepreneurs and the regional coordinators are being
empowered through their work with the MicroConsignment model. The communities
themselves and clients buying the products are not necessarily being empowered
through this work, however the local entrpreneurs and regional coordinators show
interest in taking steps to allow the community to also be empowered.
Do no harm:
In order to determine our real impact and assure that SolCom is conducting itself in a
manner beneficial to communities, research needs to be done and analysis tracked in
order to evaluate and monitor our work. By asking gentle questions, we can make
sure all our products and services and functioning and meeting the anticipated need
of the client.
Appropriate:
Most of the products seem to be helping community members in the way intended.
The only product that is not meeting the community aide standards are the stoves.
Most of the local entrepreneurs and all the regional coordinators either choose not to
sell these stoves or do not think their region would benefit due to the price and its
alternatives.
Aligned:
If the mission of SolCom is to provide solutions to people in marginalized communities,
we believe they are generally doing a good job. They are offering most of the
products at reasonable prices with the exception of the gas stoves.
Innovative:
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The MicroConsignment model that SolCom seems to be different from other social
entrepreneurship models and can create new opportunities to positively impact the
communities.
Dignified:
The organization’s employees seem to take their work seriously and abide by the rules
as much as possible. It is possible that through the empowerment metrics tools, they
can create new incentives for employees to be more committed to the work and take
their role even more seriously. A happy employee will always provide better results.
High Quality:
Based on interviews and surveys with the products, it appears that people are
generally satisfied with the solar lamps, glasses, and water filters. One concern they did
raise, though, is the fact that the mosquito nets are not as durable as they wish. Also
the gas stoves, from what we heard, do not solve the issues they are meant to resolve.
Scalable:
The empowerment metrics tools we developed can easily be scaled for other
communities where SolCom works. Each product has its own survey and each
employee position has interview questions that are relevant to that specific position.
Best Practices
In hiring a customer service representative, the organization has to ensure that this new
employee is someone who has certain qualities such as: fluent use of English and Spanish,
experience working in customer service and/or human resources, and an understanding of
the cultural norms of the Dominican Republic. In the context of professional work, Dominicans
have certain norms that employees should be conscious of at all times such as proper and
professional attire at all times, a fluidity of time where people oftentimes show up later than
planned, and flexibility in all organized collaborations.
In the process of selecting new local entrepreneurs, SolCom should create an effective initial
process of hiring interested candidates who are all interviewed and hired under the same
regulations and expectations. In addition, SolCom should create tangible methods of
measuring how committed the entrepreneurs remain throughout their duration with SolCom.
An example of this would be having monthly follow up meetings with them where the local
entrepreneurs and the Regional Coordinator sit down and discuss short and long term goals.
A possible way of raising motivation within the entrepreneurs would be to create different
awards that they can receive through their work such as Highest Seller and Most Community
Workshops conducted. These awards could be given in the form of a monetary
accomplishment and would serve as motivators to keep entrepreneurs excited about the
work they are doing. It is also important for SolCom to provide its employees time to share
with one another so that they may create and sustain relationships with one another and with
the organization. These moments could take place every four months (or as long as feasibly
possible for the organization) and all entrepreneurs would be encouraged to come together
in one central location for a day of sharing.
5. Other
Social Impact Funds Allocation
Escoge Mi Vida
Team Impacto would like to dedicate the funds to addressing teenage pregnancy, an issue
we saw throughout our time in the Dominican Republic. The main concentration of very
young pregnant girls was in our southern site, El Palmar. We believe that one of the reasons
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we saw less teenage mothers in our northern site, Palo Verde, is that a group of organized
young people, Escoge Mi Vida, was active. Escoge Mi Vida is a Peace Corp program that
works to help teens get informed on sexual health and their options for birth control, while
also keeping youth engaged in community activities other than sex and dating. This October,
a youth Peace Corp volunteer is arriving in El Palmar.
Amount of Funding: $300
Description of Funding: we plan to use this social impact fund to provide the Peace Corps
Volunteer with extra money for starting this program, including purchasing condoms so that
young people have can have free access.
6. Appendices/Tools/Resources
Sample Deliverables
General Product Questions
1. Ud. Sabe cuál es Soluciones Comunitarias?
a. Ha asistido a un evento del SolCom en el pasado?
b. Sabe cuales productos se venden en su comunidad?
i. Cómo?
c. Sabe quienes son los/las asesores en su comunidad y qué hacen en su
comunidad?
2. Cuál producto de SolCom compró usted?
3. Por cuánto tiempo ha tenido este producto?
4. Cómo sabía que este producto se vendía en su comunidad?
*Después de preguntar estas preguntas iniciales, sigue con las del producto adecuado.
Product-Specific Questions
Lámparas Solares
1. Cuál fue el precio de la lámpara? Piensa usted que fue una buena inversión?
a. Si no lo piensa, por qué?
2. Cada cuánto y cuándo usa su lámpara?
3. Qué hace usted con la lámpara?
4. Antes de comprar la lámpara, que usó usted para la luz?
a. Todavía usa este método?
5. Recomendaría la lámpara a un pariente o amigo?
Radios
1. Cuál fue el precio del radio? Piensa usted que fue una buena inversión?
a. Si no lo piensa, por qué?
2. Cada cuánto y cuándo usa su radio?
3. Qué hace usted con la radio?
a. (Si el cliente dice algo como “noticias o eventos correntes”, pregúntale si el
radio le ha hecho más al fondo de esas noticias)
4. Recomendaría el radio a un pariente o amigo?
Mosquiteros
1. Cuál fue el precio del mosquitero? Piensa usted que fue una buena inversión?
a. Si no lo piensa, por qué?
2. Cada cuánto y cuándo usa su mosquitero?
3. Qué hace usted con el mosquitero?
4. Desde comprar el mosquitero, usted ha notado que los mosquitos le pican menos?
5. Recomendaría el mosquitero a un pariente o amigo?
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Estufas
1. Cuál fue el precio de la estúfa? Piensa usted que fue una buena inversión?
a. Si no lo piensa, por qué?
2. Cada cuánto y cuándo usa su estúfa?
3. Qué hace usted con la estúfa?
4. Por qué compró la estúfa?
a. (Si el cliente dice algo como “problemas de la respiración/malagripe”,
pregúntale si la estúfa ha eliminado estos problemas)
5. Antes de comprar la estúfa, como preparó la comida que necesitaba ser
cocinada?
a. Todavía usa este método?
6. Recomendaría la estúfa a un pariente o amigo?
Filtros de agua
1. Cuál fue el precio del filtro de agua? Piensa usted que fue una buena inversión?
a. Si no lo piensa, por qué?
2. Cada cuánto y cuándo usa su filtro de agua?
3. Qué hace usted con el filtro de agua?
4. Le ahorra dinero el filtro de agua?
a. Cuánto?
5. Usted ha contractado o conoce a alguien que ha contractado una enfermedad
por el agua malo?
a. Si sí, cómo le afecta/ó a su vida/a la persona esta enfermedad?
b. Le ayuda el filtro de agua con estos problemas?
6. Cómo consiguió agua para beber antes de comprar el filtro de agua?
a. Todavía usa este método?
7. Recomendaría el filtro de agua a un amigo?
Semillas
1. Cuál fue el precio de las semillas? Piensa usted que fue una buena inversión?
a. Si no lo piensa, por qué?
2. Cada cuánto y cuando usa sus semillas?
3. Qué hace usted con las semillas? Cuales tipos de planta puede crecer?
4. Podía comprar/conseguir esos antes de comprar las semillas de SolCom?
5. Recomendaría las semillas a un pariente o amigo?
Pre-Survey
1. ¿Porqué razón viene aquí hoy?
2. ¿Quién le dijo sobre la campaña de vista?
3. ¿Ha oído de Soluciones Comunitarias?
4. ¿Si creé que tiene problemas de visión, cómo le afectan a sus actividades normales?
5. ¿Se han hecho un examen de vista en el pasado?
a. ¿Si sí, donde y cuando?
6. ¿Cuándo tiene problemas de la visión, visita al medico?
a. ¿Si sí, donde y cuando?
Post-Survey
1. ¿Que satisfecha/o estas con la campaña de visión?
2. ¿Cuales fueron los resultados de su examen de vista?
a. ¿Sabía que tenía este problema antes de su examen?
3. ¿Compraste lentes o gotas?
a. ¿Si no, por que no?
i. No me gustaron los lentes
ii. No los necesito
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iii. Los lentes/gotas están muy caros
iv. No tenían mi prescripción
4. ¿Con que frecuencia a usado los lentes/gotas?
5. ¿Que satisfecha/o estas con el producto?
6. ¿Han impactado su vida los lentes o gotas?
a. ¿Puede dar algunos ejemplos de cómo los lentes/gotas te han impactado la
vida?
7. ¿Después de recibir sus resultados de visión, es probable que visites a un medico de
los ojos?
Personal Survey 1
1. Nombre y Región
2. Como oíste sobre SOLCOM?
3. Cuando empezó a trabajar con SOLCOM?
4. En que trabajabas antes de empezar a trabajar con SolCom?
5. Porque decidiste trabajar con SolCom?
Trabajo de Soluciones Comunitarias
1. Cual quieres que sea el futuro de SolCom?
2. Como te sientes sobre el trabajo que haces aquí en la región?
3. Como crees que SolCom ha impactado y esta impactando las vidas en este
país?
a. En esta región?
4. Que sabes sobre el trabajo de SolCom en otros países?
Empoderamiento
1. Cual es tu misión personal con la organización?
2. Cuales habilidades has aprendido trabajando como coordinador regional
para SolCom?
3. Has expandido tus círculos sociales y profesionales trabajando para SolCom?
4. Como es que el salario de SolCom impacta su vida?
5. Como es que SolCom contribuye a su crecimiento personal?
6. En tu opinión, que es el empoderamiento?
7. Crees que estas empoderando las comunidades en las que ayudas?
8. Como es que tu posición en SolCom afecta tu rol en tu región?
9. Cuales retos has enfrentado en tu trabajo con SolCom?
10. Cual es la mejor parte de trabajar para SolCom?
11. Hay algo mas que nos quisieras comentar?
12.
Personal Survey 2
Nombre/Información para contactarlo/Región
1.) ¿Cuanto tiempo has trabajado con SolCom?
2.) ¿Como escuchaste sobre SolCom?
a.) ¿Cuántos entrenamientos de SolCom has recibido?
3.) ¿Describe tu posición como Asesor Comunitario?
a.) ¿Basada en esta descripción, porque decidiste convertirte en Asesor Comunitario de la
organización?
4.) ¿Como es que tu trabajo con SolCom se compara con las expectativas que tenias del
trabajo al principio?
5.) ¿Tu coordinador regional ah influido tu trabajo en tu comunidad?
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a.) ¿Si sí te ha influido, como es que te ha influido?
b.) ¿En cuantas comunidades vendes productos?
6.) ¿Cuales productos vendes? l
a.) ¿Cuánto conocimiento tienes sobre los productos de SolCom que vende en la
comunidad?
7.) ¿Cuales efectos tienen estos productos en la comunidad? Como ah reaccionado la
comunidad a estos productos?
8.) ¿Cuanta interacción tienes con tu coordinador regional y con SolCom?
a.) ¿Te gustaría ver mas interacción?
Empoderamiento
1.) ¿Cuándo te hiciste un Asesor Comunitario, cambio la manera en la que tu comunidad te
percibe? Si si, como?
2.) ¿Como es que han cambiado tus relaciones profesionales desde que te convertiste en
Asesor Comunitario?
a.) ¿En que otra actividades participas en tu comunidad?
b.) ¿Por cuánto tiempo has participado en estas actividades?
c.) ¿Tienes posiciones de liderazgo en estas actividades?
3.) ¿Por cuanto tiempo piensas que vas a ser Asesor Comunitario?
4.) ¿Tienes deseos de tomar una posición mas alta en la organización?
5.) ¿Tu crees que tus experiencias como Asesor Comunitario te van ayudar a llegar a esta
posición?
6.) ¿Tienes otro trabajo aparte de ser Asesor Comunitario?
a.) ¿Cómo ha impactado tu vida el salario de SolCom?
7.) ¿Que significa el empoderamiento personal para ti y que piensas que significa
empoderar a los otros?
8.) ¿Cuales retos has encontrado, si los has encontrado, durante tu tiempo como Asesor
Comunitario?
9.) ¿Cual es tu favorita parte de ser Asesor Comunitario?
10.) ¿Algo mas que quieres decir?