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Managing relationships
The document discusses the importance of relationships in both personal and professional contexts, emphasizing the need to focus on giving rather than taking. It outlines different types of relationships, methods to build and manage them effectively, and ingredients for successful relationships, such as mutual respect and trust. Additionally, it provides strategies for better business relationships and offers guidelines for managing one's relationship with a boss.
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Managing relationships
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- 2. Contents 1 What relationship is all about 2 The Relationship Pyramid 3 Internal& External Relationships 4 4 Most Important Relationship at Work 5 Who do you manage Relationship with? 10 Ingredients needed for Unhealthy Relationships 11 8 Ways to better Business Relationships 12 Manage Relationship with your Boss 13 20 Ways to manage Relationship with your Boss 14 Individual Action Learning Project 6 Your Personal Relationship 7 Building Relationships 8 Relationships are the key to Success 9 Ingredients needed for Successful Relationship
- 3. What Relationship isall about The biggest challenge in relationships is the fact that many people enter a relationship in order to get something In reality, the only way a relationship can last is if you see your relationship as a place that you go to give, and not a place that you go to take
- 4. The Relationship Pyramid Wheredo you want to be? People who don’t know me by name1 People who know me by name2 People like me3 People who are friendly with me4 People who respect me5 People who value a relationship with me 6
- 5. Internal & ExternalBusiness Relationships External Relationships 1. Customers 2. Suppliers 3. Regulators 4. Dealers 5. Alliances 6. Competitors 7. Vendors Internal Relationships 1. Supervisors/ Bosses 2. Peers 3. Subordinates 4. Business Units
- 6. 4 Types ofRelationships at Work Targeted Relationship • People you don’t know but who are in the same industry as you - either as peers or competitors • It is worthwhile targeting and connecting with them, because you will benefit from what they offer and they will benefit from knowing you Tentative Relationship • You might not truly know these people but you know them enough to email them for a small favor or to ask to be in your project • You put effort to know one another better • These people can benefit you or your company Transactional Relationship • Less personal and used to accomplish specific business objectives • Defined by what each party can do for the other to reach near-term objectives • Example are relationships with customers, peers or suppliers Trusted Relationship • Most personal, valuable and often longest-lasting • To create trusted relationship, you need many interactions with one another that have gone well • This relationship take the most work and longest to form, but they are worth it
- 7. Your Personal Relationship Beforeyou can have a successful relationship with anyone, you first need a perfect personal relationship with yourself Do you know yourself? What is your opinion of yourself? Do you respect yourself? Do you like yourself? Are you fair and objective? Do you motivate yourself?
- 8. Building Relationships Buildingrelationships requires conscious effort Building relationships can be hard work Building relationships takes time Relationships are the foundation of work life Good relationships allow for differences of opinion
- 9. Relationships are theKey To Success Whether you are trying to attract new customers, expand your opportunities, or just looking for more meaningful business relationships, your connections are the most important resources you will ever have Surround yourself with amazing people and you will always find success
- 10. Ingredients needed forSuccessful Relationships Mutual respect Trust Open communication Accountability Support Acceptance (of Strengths and Flaws) Welcoming diversity
- 11. Ingredients of unhealthyrelationships Contempt Dismissiveness Defensiveness Stonewalling Criticising Comparing Complaining Competing Challenging
- 12. Have a ConnectionPlan1 Make time to connect with new people, reconnect with old contacts, and strengthen your current relationships Give yourself a target and schedule it You will find it is easier and you won’t let relationships and opportunities slip 8 Ways to better Business Relationships
- 13. Be Genuine2 8 Waysto better Business Relationships People want to do business with those they know, like, and trust To be trustworthy, you must be genuine Have a strong passion and purpose behind what you do
- 14. Give more thanyou receive3 8 Ways to better Business Relationships When meeting people, don’t look for ways they can help you Actively seek out cues for ways you can add value to their lives Can you provide resources that will help them in their business? What about providing referrals? Before your next interaction, set your intention to adding value
- 15. Ask really goodquestions4 8 Ways to better Business Relationships When connecting with others, be really good at asking questions about them Become insatiably curious about everyone you meet Often, we are just waiting for our turn to speak, but we forget that need to listen and more importantly, to understand
- 16. Be a MasterIntroducer5 8 Ways to better Business Relationships Identify opportunities to connect two or more people and practice being an introducer Promote people to each other in a way that gets them excited to meet and feel empowered You will become known as a connector and there is nothing more powerful than a warm introduction
- 17. Don’t rely solelyon Technology6 8 Ways to better Business Relationships Often we mistake tools like social media, email, and texting as replacements to real connections Make it a major part of your plan to have face to face meetings and genuine interactions
- 18. Be Interesting7 8 Waysto better Business Relationships Read books/magazines, engage in high level conversations, and challenge yourself to think When you get into conversations, make it a habit to try and increase the level of the discussion (without being a know-it-all) If you want to attract interesting people, you have to be interesting
- 19. Be on thelookout8 8 Ways to better Business Relationships Always be on the lookout for opportunities Find ways to add value and cultivate amazing, long-lasting relationships It takes effort, it takes intention, and it takes practice Most importantly, Enjoy it!
- 20. Manage Relationship withyour Boss The aim is that the boss should look up with pleasure when you walk into the room, knowing that you’ll be easy to get on with, co-operative, positive, reliable and trustworthy
- 21. x The first thingyou need to do is to get inside your boss’s head. If you don’t understand what makes your boss tick, you can’t hope to understand how to manage your relationship with him/her.
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- 23. x 20 Ways tomanage Relationship with your Boss Learn these to make your Boss happy Understand the Vision & Mission 1 Be Dependable 2 Take Ownership 3 Stay Organized 4 Be Punctual 5 Be Resourceful 6 Keep a clean workplace 7 Focus on Work 8 Be a Leader 11 Know the Industry or Business 12 Radiate Positivity 9 Make your Boss look Good 10 Save the Company Money 13 Be Prepared 14 Take the Initiative 15 Go the Extra Mile 16 Treat Customers Well 17 Be Honest 18 Be Loyal 19 Be a Team Player 20
- 24. Individual Project -Manage Relationship 1. Identify “Who” are the relationships you will need to maintain - Internally and Externally 2. Indicate what type of Relationship they are 3. What actions will you take to improve and maintain the relationship
- 25. Individual Project -Manage Relationship Suggested Format No. Who Type of Relationship Actions to be taken When 1. 2. 3. 4. 5. 6.
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