Managing Communication(Organization Behaviour & Human Resource Mnagement)

2. INTRODUCTION
Communication is defined as the transfer of information
from one person to another person.It is a way of
reaching to others by transmitting ideas, facts,
thoughts, feelings and values through
Speech,Signals,Writing or behaviour.

3. PROCESS OF COMMUNICATION

4. TYPES OF COMMUNICATION
VERBAL COMMUNICATION
•ORAL OR WRITTEN
NON VERBAL COMMUNICATION
•APPEARANCE,BODY LANGUAGE,SOUND

5. VERBAL COMMUNICATION
• IT REFERS TO THE FORM OF COMMUNICATION IN
WHICH MESSAGE IS TRANSMITTED VERBALLY.
• COMMUNICATION IS DONE BY WORD OF MOUTH
AND A PIECE OF WRITING.
• IN VERBAL COMMUNICATION REMEMBER THE
ACRONYM KISS-KEEP IT SHORT AND SIMPLE.

6. ORAL COMMUNICATION

7. WRITTEN COMMUNICATION

8. NON VERBAL COMMUNICATION

9. Importance of communication
1.Builds and maintain relationships
2.Facilitates innovation
3.Global business
4.Contributes to the growth of business
5.Builds an effective team

10. SKILLS REQUIRED BY MANAGERS
FOR EFFECTIVE COMMUNICATION
1.Body language and overall personality
2.Facial expressions and gestures
3.Being honest and impartial
4.Being focused and confident
5.Knowledge of tone of talk
6.Knowledge of when to communicate

11. EMPLOYEE RELATION MANAGEMENT
“EMPLOYEES RELATIONSHIP
MANAGEMENT REFERS TO MANAGING
THE RELATION BETWEEN THE VARIOUS
EMPLOYEES IN AN ORGANIZATION.”

12. ROLE OF
COMMUNICATION
IN ERM

13. BARRIERS IN COMMUNICATION

14. SEMANTIC BARRIERS
EMOTIONAL OR PSYCHOLOGICAL BARRIERS

16. PERSONAL BARRIERS

17. TECHNOLOGICAL BARRIERS

18. WAYS FOR IMPROVING
COMMUNICATION
1.Maintain Eye Contact
2.Don’t Over talk
3.Usage of right words
4. Listen actively and properly
5.Maintain a positive attitude and smile

19. CONCLUSION
LISTEN TO
UNDERSTAND
UNDERSTAND
BEFORE
SPEAKING
SPEAK TO BE
UNDERSTOOD
SEEK
UNDERSTANDING
BEFORE
PROCEEDING
REPEAT