2. Definition of Communication:
The exchange of thoughts, messages,
or the like, as by speech, signals or
writing.
To express oneself in such a way that
one is readily and clearly
understood.
3. Definition of Communication:
Communication is shared
feelings/shared understanding.
If you can honestly achieve that
goal, you are communicating.
4. Communication Goals
To Change
behaviour
To get and give To get action
information
To persuade To ensure understanding
15. Oral Communication
Face to Face
communication
Using Mechanical devices
for Communication
16. Face to Face Communication
Exchange of information, thoughts and
feelings , when the participants are in the
same physical contact
Meeting, Conferences and Interviews
are the best examples of Face to Face
Communication
17. FACE TO FACE COMMUNICATION IS
STILL THE BEST
It is essential for creating connection, trust
and loyalty
People Can be emotionally engaged
There is also an exchange of palpable
physical energy that takes place when
people are in the same room with each
other
21. Writing Skill
Definition of Effective Writing: To communicate
specific information or ideas, utilizing the formats,
language and content relevant to the workplace.
The ability to communicate clearly in writing is one of the key
measures of a manager’s competence
22. The ABC of Good Writing
A for Accuracy
B for Brevity
C for Clarity
23. Getting it Right
Get your thinking right before you anything
else
Know your audience
Plan, organize and arrange your material before
you start to write
Express your message in soundly constructed
sentences, capable of only one interpretation
Choose words that exactly express your ideas
and also suit the level of the audience
Ensure that your material is grammatically
correct
24. Language Accuracy
• Grammar
• Spellings
• Sentence structure
• Punctuation
• Style
• Choice of words
• Abbreviations and acronyms
• Jargon
25. Written communication is essential where
• A permanent record is required
• The information is to be circulated
• The topic required detailed explanation
• Accuracy and precision is wording are
necessary
• The audience is widespread or large
• Eg:Letters,Memos,Reports,Proposals,Agenda,
Minutes of meetings
26. Remember that…
• Writing an effective
Business Letter ranks
among the top
communicative abilities
of a Manager
• In your absence your
letter should represent
YOU!
31. Touch
• Touching and
being touched are
essential to a
healthy life
• Touch can
communicate
power, empathy,
understanding
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32. Functions of Non-Verbal
Communication
• To provide information
• To regulate interaction
• To express or hide emotion and affect
• To present an image
• To express power and control
34. Color Influences
Communication
Yellow cheers Red excites Blue comforts
and and and
elevates moods stimulates soothes
In some In some
cultures cultures
black suggests white suggests
mourning purity
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