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Making social work for big brands on social media

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Social Media World Forum
Social Media World Forum

Ross Breadmore from Nixon McInnes talks at the Social Media World Forum Europe on making social work for big brands. (http://www.socialmedia-forum.com/europe/)

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Making social work for big brands Social media world forum
@rossbreadmore http://www.flickr.com/photos/bendeck/2639210778/sizes/l/
Who are NixonMcInnes?
http://www.flickr.com/photos/chrisbastian/3368245976/
http://www.flickr.com/photos/chrisbastian/3368245976/ http://www.flickr.com/photos/toby_maloy/102413554/sizes/z/ http://www.flickr.com/photos/simpologist/113893083/sizes/l/
http://www.flickr.com/photos/greenflames09/100782021/sizes/z/ http://www.flickr.com/photos/benjaminbeard/5455151456/sizes/l/ http://www.flickr.com/photos/jdn/2201362379/sizes/o/
http://www.flickr.com/photos/rene-germany/15574189/sizes/o/
Big ideas http://www.flickr.com/photos/shanalee/3583227687/sizes/l/
Steering groups Parent Brand/ PR Legal brand advertising Digital Insight Engagement SMS Business HR teams Customer Internal Agency 2 Agency 1 service comms
Big ideas http://www.flickr.com/photos/35188692@N00/2392520183/sizes/l/
Big ideas http://www.flickr.com/photos/stevewilde/1458395412/sizes/l/
Big ideas http://www.flickr.com/photos/spunter/2907888414/sizes/l/
Big ideas http://www.flickr.com/photos/craftygoat/2758072270/sizes/l/
Types of online spaces Owned Bought Earned
http://www.flickr.com/photos/stevewilde/1458395412/sizes/l/
Big ideas http://www.flickr.com/photos/lwr/2223026594/sizes/l/
Why Zappo’s use Twitter • Transparency & Values: Twitter constantly reminds me of who I want to be, and what I want Zappos to stand for • Reframing Reality: Twitter encourages me to search for ways to view reality in a funnier and/or more positive way • Helping Others: Twitter makes me think about how to make a positive impact on other people’s lives • Gratitude: Twitter helps me notice and appreciate the little things in life Tony Hsieh – CEO, Zappos.com
Big ideas Courtesy of Jeremiah Owyang
@rossbreadmore nixonmcinnes.co.uk

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