HOW TO HARNESS THE
POWER OF WEBINARS



JUSTIN LEVY
GLOBAL SOCIAL MEDIA
ONLINE SERVICES DIVISION, CITRIX
@JUSTINLEVY | #SOCIALFRESH
Photo Credit: http://www.flickr.com/photos/divine_harvester/2414090010




       DISCLOSURE
       If your company or product SUCKS, none of this will help you.

@justinlevy                                                              #socialfresh
@justinlevy                                                              #knxsoc




  B2B or B2C?




Tip: Cats, dogs, babies = always work
     Photo Credit: http://www.flickr.com/photos/divine_harvester/2414090010

Photo Credit: http://www.flickr.com/photos/andresrueda/3219931640
@justinlevy   #socialfresh
We still operate in silos…




Photo Credit: http://www.flickr.com/photos/gigiomc/2239357678



@justinlevy                                                     #socialfresh
CHECKLIST SOCIAL
     MEDIA
WE NEED TO BE MORE INTEGRATED…

@justinlevy                      #socialfresh
THE POWER OF WEBINARS

                        Revenue       Value




              Loyalty                         Intimacy




                        Partnership   Trust




@justinlevy                                              #socialfresh
Photo Credit: http://www.flickr.com/photos/verismovita/3642489397



       5 PHASES OF MAGICAL WEBINARS


@justinlevy                                                         #socialfresh
83% OF #SOCIALFRESH ATTENDEES
  FIND WEBINARS VALUABLE
  SOCIAL FRESH ATTENDEE SURVEY




    Note: 2 respondents are conference organizers & 2 work for Citrix



@justinlevy                                                             #socialfresh
PHASE I: DECIDING THE STORY

@justinlevy                  #socialfresh
“YOUR KIDS NEVER SAY „DADDY,
TELL ME A PRESS RELEASE‟, THEY
ASK YOU TO TELL THEM A STORY”
            -Christopher S. Penn (@cspenn)
solution or
                                benefit



 review past                                              persona
performance




   reach
                                                           logical
customers/pr
                                                          relation
  ospects




                 identify                     intended
               advocates or                 outcomes of
                 experts                     the event
PHASE II: PLANNING YOUR WEBINAR


@justinlevy                       #socialfresh
PLANNING YOUR WEBINAR
•   Date & time
•   Media partner
•   Moderator
•   Speaker(s)
•   Dry run
•   Event creative
•   Trackable links per promo channel
•   Reserve your resources
PHASE III: PROMOTING YOUR WEBINAR


@justinlevy                       #socialfresh
Registration Landing Page
Paid
                                     Media
                 Employee                           Email
                 Advocacy                          Marketing




                                Landing
               Blog
                                 Page                  Social
              Content                                  Media



                        Incentives
                                             Speaker
                                              Promo        Home Base
                                                            Approach


@justinlevy                                                      #socialfresh
Photo Credit: http://www.flickr.com/photos/adambowie/4326474382




       PHASE IV: GAME TIME!


@justinlevy                                                       #socialfresh
LIVE EVENT!
• Provide intros including social
  media channels
• Use polls to drive engagement
• Measure attentiveness
• Ensure Q&A is part of your webinar
• Encourage people to use the
  webinar hashtag #
PHASE V: POST-EVENT


@justinlevy               #socialfresh
Photo Credit: http://www.flickr.com/photos/edastrauch/471029832




       THIS IS WHAT NOT TO DO!


@justinlevy                                                       #socialfresh
Photo Credit: http://www.flickr.com/photos/billsophoto/4175299981
              http://www.flickr.com/photos/cameliatwu/3888996196




       MAKE THE WEBINAR ON-DEMAND


@justinlevy                                                         #socialfresh
Photo Credit: http://www.flickr.com/photos/billsophoto/4175299981
 Photo Credit:http://www.flickr.com/photos/cameliatwu/3888996196
               http://www.flickr.com/photos/evaekeblad/2389240224



       CREATE CONTENT FROM THE WEBINAR


@justinlevy                                                         #socialfresh
Photo Credit: http://www.flickr.com/photos/billsophoto/4175299981
              http://www.flickr.com/photos/cameliatwu/3888996196



       START YOUR LEAD NURTURING CAMPAIGN



@justinlevy                                                         #socialfresh
Photo Credit: http://www.flickr.com/photos/billsophoto/4175299981




       CONDUCT A SURVEY


@justinlevy                                                         #socialfresh
Photo Credit: http://www.flickr.com/photos/bilal-kamoon/6835060992
 Photo Credit:http://www.flickr.com/photos/mikeporesky/5515840447
               http://www.flickr.com/photos/whiteoakart/478626768




       MEASURE IMPACT OF THE WEBINAR


@justinlevy                                                          #socialfresh
Photo Credit: http://www.flickr.com/photos/bilal-kamoon/6835060992
              http://www.flickr.com/photos/mikeporesky/5515840447




       METRICS ARE YOUR GUARD RAILS


@justinlevy                                                          #socialfresh
Photo Credit: http://www.flickr.com/photos/bilal-kamoon/6835060992




       QUESTIONS


@justinlevy                                                          #socialfresh
…to stalk me
                                   • justinrlevy.com
                                   • @justinlevy
                                   • justin.levy@citrix.com

                                   …to stalk us
                                   • gotowebinar.com
                                   • @gotowebinar


                                   Thank you…
Slides available at:
http://slideshare.net/justinlevy

How To Harness The Power Of Webinars

Editor's Notes

  • #14 The under pinnings.What are you solving for?Who is your target customer, and why do they require your solution? Work backwards.Why does your customer benefit from using your solution or service? What is the dividend? What pain or issue do you make obsolete?What story are you telling today?What are you trying to accomplish with this event – what is your intended outcome? Generate awareness? Create demand? Drive pipeline? Differentiate? Early or late in the buying cycle?Find your advocates – find the people who have experienced the benefits & have them help you tell your stories. Or find the people who can eloquently articulate the topic.Reach your customer: house file, customer base, paid media, social, speaker promotion, etc.Review performance – did you accomplish what you intended to?
  • #15 Date & timeMedia partnerModeratorSpeakersKick offDry runEvent creative
  • #17 Registration lpFrequencyPaid mediaHouse fileCustomer baseSocialSpeaker promoIncentive
  • #20 IntrosPollsPanelInterviewAttentivenessQ&AHashtag #
  • #22 On demandQ&ASEONurturingSurveyImpact
  • #23 On demandQ&ASEONurturingSurveyImpact
  • #24 On demandQ&ASEONurturingSurveyImpact
  • #25 On demandQ&ASEONurturingSurveyImpact
  • #26 On demandQ&ASEONurturingSurveyImpact
  • #27 On demandQ&ASEONurturingSurveyImpact
  • #28 On demandQ&ASEONurturingSurveyImpact
  • #29 On demandQ&ASEONurturingSurveyImpact
  • #30 On demandQ&ASEONurturingSurveyImpact