“We were given two ears but only one mouth. This is because God knew that listening was twice as hard as talking.” unknown Pankaj Kumar Jadwani PKJ Target Setting Goal Setting The Brain Gym Learn and Develop Training Motivation Consistency Smart Work Technic No More hard Work Be Smart Be Better

1. ART OF LISTENING

2. Why is it important to listen?
Failure to listen brings unfortunate results!
Human beings want to express themselves,
to be heard.
Listening can de-escalate situations.

3. LEARNING TO UNDERSTAND OTHERS FIRST
AND
GET YOURSELF UNDERSTOOD
People can hear four times faster than others can talk,
which gives a skilled listener time to sort matters

4. “We were given two ears
but only one mouth.
This is because God knew
that listening was twice as
hard as talking.”
unknown

5. Communication is the ability to use language & Express
* Information
* Order
* Feelings

6. In active listening you will:
 Listen for the content of the message,
 Listen for the feelings of the speaker,
 Listen without making judgment,
 Respond to the feelings of the speakers,
 Note the speakers cues, both verbal and nonverbal,
 Ask open-ended questions, and
 Reflect back to the speaker what you think you are
hearing.

7. Active Listening Techniques
 Encouraging
 Restating
 Reflecting
 Summarizing

8. Encouragement
 The purpose is to convey interest and to keep the
person talking.
 To do this don’t agree or disagree. Use noncommittal
words in a positive tone of voice.
 “I see…” “uh-huh…” “That’s interesting” “What
did you say then?” “What did he say when you said
that?”
 Be aware of your body language!

9. Restating
 The purpose is to show that you are listening and
understanding.
 To do this, restate the other’s basic ideas using your
own words.
 “If I understand you, you are saying…” “In other
words, your decision is…”
 Be aware of your body language!

10. Reflecting
 The purpose is to show that you are listening and
understand what they are feeling.
 To do this restate the other’s basic feeling.
 “You feel that…” “You were pretty disturbed by
this…”
 Be aware of your body language!

11. Summarizing
 The purpose is to pull important ideas, facts, etc.
together, to establish a basis for further discussion and
to review progress.
 To do this restate, reflect and summarize major ideas
and feelings.
 “These seem to be the key ideas you have
expressed…” “If I understand you, you feel this way
about the situation…”
 Be aware of your body language!

12. If you really want to listen, you
will act like a good listener.
Good listeners are like good
catchers because they give their
speakers a target and then move
that target to capture the
information that is being sent.

13. Reasons for poor listening:
 Lack of clarity
 Jargon (special words or expressions used by a profession or group that are
difficult for others to understand)
 Lack of unity
 Speed
 Distractions

14. BARRIERS IN LISTENING:
 Distractions of mind
 Lack of motivation
 Jumbled and mumbled words
 Listening only for words
 Taking notes
 False listening or Pseudo Listening
 Monologue attitude

15.  Selective listening
 Listening defensively
 Deaf spots or emotional blocks
 Closed mindedness
 Lack of interest

16. •Hearing is picking up sound vibrations,
whereas listening is making a sense or meaning
out of what people hear.
•Hearing is a physical process,
and listening a mental one.
•Hearing is passive,
listening is active.
•Hearing is with the mind, and listening is with
ears.
HEARING vs. LISTENING

17. Listening Skills
1. Sit up.
2. Look interested.
3. Lean forward.
4. Listen
5. Act interested.
6. Nod your head to show you are tuned in.
7. Track the speaker with eyes.

18. Test Yourself
Listen carefully

19. Ten Rules for Good Listening
1. Remove distraction and give the speaker your full attention.
2. Stop Talking
3. Prepare yourself for to listen
4. Put speaker at a case
5. Remove destruction
6. Empathies
7. Be Patient
8. Avoid personal predictions
9. Listen for ideas not words
10. Listen to tone
11. Wait and watch for non verbal
12. Look at the speaker most of the time.
13. When the speaker hesitates, five a sign of encouragement such as smile.
14. Try to hear the main point and supporting points.
15. Distinguish between opinions and facts.
16. Control your emotions.
17. Be patient, do not interrupt.
18. Take notes.
19. At appropriate times, ask questions to clarify your understanding.
20. Restate what you think the speaker’s point is, and ask weather you heard correctly.

20. Any Queries

21. Thank you
Your In Jaycees
JC JFM Pankaj Kumar Jadwani (PK)
Zone Trainer - ZT/4868/14
+91 98261 47475