1. Neelima Jaggi
Address: 5 Bathurst Walk, Richings Park, Iver SL0 9AS
Mobile: +447842 917 965
Email: neelimajaggi@gmail.com
Professional profile
A dedicated, ambitious and results driven professional with 15+ years of broad based expertise across
management, customer service and sales and marketing. An accomplished strategist who is skilled in
developing strategies aligned to company objectives derived from the passion for business development and
continuous improvement. Highly skilled in developing others and able to demonstrate exceptional leadership
qualities when improving staff performance and building solid teams. An inspirational and effective leader who
is able to motivate and develop teams whilst driving sales and maximising growth. Accustomed to operating
under considerable pressure whilst adding value and significantly impacting upon business growth. Has
proven experience of identifying KPI’s and improving efficiency and effectiveness whilst maintaining
operational oversight.
Key Results
 Developed reputation for leading complex teams to success resulting in the trust to open the
new Head Office in Windsor and organize the new management system, customer databases
and coordinated training for all eleven schools
 Increased revenue generation capability by implementing correct strategies to deliver
profitability by analysing weekly, monthly and yearly financial reports, financial planning for
courses and monitoring revenue of 2.5 million to assure to achieve 30% profit margin targets
for training courses.
 Received accrediation as the “Best Sales Manager of the Quarter” for exceeding sales target.
 Experience of delivering significant complex change in a challenging environment and
working across organisational boundaries to drive increased customer value and business
efficiency.
 Ability to work to tight deadlines under pressure and lead through high levels of ambiguity
and uncertainty.
 Strong team player able to establish effective working relationships at all levels within
business.
 Experience in design and executing complex analysis to deliver practical business
recommendations.
 Ability to mentor and lead the team through difficult times.
Key Experience
10/2015 to Present Customer Service and Bookings Manager across 3 hubs, Babcock International
(FTSE 100), Leatherhead
● Responsible for achieving training revenue of 2.5 million by managing traded courses across 3 hubs (Surrey,
Exeter and Worcestershire).
● Managed the demand from customers for all training and conferences from multiple channels and multiple

2. Neelima Jaggi
Address: 5 Bathurst Walk, Richings Park, Iver SL0 9AS
Mobile: +447842 917 965
Email: neelimajaggi@gmail.com
regions (South East, South West, West Midlands) aligned to Babcock's core principles
● Introduced new weekly course report format to monitor revenue by assuring courses are viable to run and
meet the profit margin set up by the teams.
● Ensure all customer complaints and refunds are fully investigated and resolved,managed and answered in a
timely manner in line with Babcock principals.
● Managed Training centre transportation and migration project. Implemented strategies and put processes
in place for the transformation and migration of training centre. Liaised with teams, property managers,
consultants, caterers, hospitality to design and implement the project from start to finish. Generate positive
results and revenue and decreased venue cost.
● Restructured Terms and Conditions across hubs and implemented new set of centralized Terms and
Conditions to deliver best business practice across hubs.
● Achieve customer centric KPI, contribute to business objectives and strategies.
● Experience in working in highly pressurized environment and managing big teams during tough times.
● Set up guidelines for teams to reduce cancellation and refunds to generate more income whilst maintaining
the high expectations of customer satisfaction. Introduced set of new Terms and Conditions across hubs.
● Implemented regular weekly team meeting across three hubs to provide staff with up-to-date information
for service improvement and to implement good working practice across all hubs.
● Managed the recruitment and selection process, new staff induction, performance appraisals, PDR and team
continuous professional development.
● Provide leadership and show strong communication,leadership and organisational skills to inspire,
motivate and mentor a large and diverse team.
● Manage all staff absence, timekeeping, holiday request, sickness and staff cover.
● Promote training courses through Newsapp.
● Work closely with marketing to collate data from all departments and consultants and produce quarterly
course brochures to distribute to all schools to generate course awareness and generate more income.
● Liaise with Consultants for Financial Planning for new courses and to ensure all SLA and SDA contracts are
managed and renewed on time.
● Provide leadership and show strong communication,leadership and organisational skills to inspire, motivate
and mentor a large and diverse team
● Work closely with Finance to set new pricing structure across three hubs to ensure all prices are in line to
Babcock standards.
● Manage Invoices for all three hubs and produce regular weekly, monthly and yearly finance reports.
07/2014-02/2015 Head of Customer Services and Bookings Manager, Carlton Institute of Beauty
● Managed and coordinated the daily operations across eleven sites within the UK, managed tutors rotas
and queries, student complaints and refunds and scheduled tall raining courses across 11 colleges.
● Personally selected to open the new Head Office in Windsor and organized the new management
system AccessPlanit setup, data export and coordinated training for all eleven schools
● Managed sales with the focus to reduce cancellations, increased revenue and sales and maintained
direct customer contact through email, phone and face to face

3. Neelima Jaggi
Address: 5 Bathurst Walk, Richings Park, Iver SL0 9AS
Mobile: +447842 917 965
Email: neelimajaggi@gmail.com
● Maintained good leadership and management skills to improve customer service standards and strive to
achieve best customer satisfaction results.
●Additional responsibility as an Exam Officer for VTCT and oversaw the assessment process and portfolio
management
●Coordinated schedules and issued VTCT certificates on successful completion and pass of the
examination
●Responsibility for the accurate and timely processing of retail orders by accurately tracking goods,
ensuring delivery within agreed time scales, maintaining comprehensive records for all product sales and
managed invoices for clients and all colleges
● Liaised with the Marketing Manager to execute the new marketing strategy to increase sales and
promotion and developed good working knowledge of utilizing CRM opportunities, databases and
marketing lists
● Maintained KPIs for all staff, conduct regular staff 1:1 meetings,coordinated and delivered staff training
to motivate and guide staff to deliver best results
01/2010-06/2014 Career Break After Maternity Leave
02/2008-12/2010 Sales and Marketing Manager, Kensington Leisure Centre
● Sole accountability for generating sales for the club to ensure compliance with targets which was
achieved through the development of strategies and developing business planners, and contributed
directly to exceeding sales targets during six months and receiving accreditation as the “Best Sales
Manager of the Quarter”
● Led on developing new sales through marketing and the introduction of new schemes and incentives
through advertising at a number of levels for both private and corporate members
● Led on developing the marketing campaigns and extensive incentive based retention programs to
retain existing customers and generate prospective customers including development and distribution
of newsletters, leaflets and company core literature plus organized events including road shows and
open days with the aim of driving sales resulting in receiving accreditation as the “Best Marketing
Manager of the Quarter”
● Conducted and managed seminars for the team, provided advice and recommendations to manage
workloads, in addition to actively establishing feedback from the team and implementing their
suggestions
Other Experience
08/2006-02/2008 Fitness Club Manager, BActive Waterside, ARK Leisure, Heathrow, London
05/2007-02/2008 Fitness Club Manager
08/2006-04/2007 Fitness Instructor and Personal Trainer
08/2006-10/2006 Lifestyle Consultant and Personal Trainer, Holiday Inn, London
04/2000-03/2004 Self Employed Manager, Dr Sehgal’s Health Care Centre, India

4. Neelima Jaggi
Address: 5 Bathurst Walk, Richings Park, Iver SL0 9AS
Mobile: +447842 917 965
Email: neelimajaggi@gmail.com
Other skills
Microsoft Office including Word, Excel and PowerPoint,
Access, Visual Basic (VBA), Java, Oracle and C,C++
English, Hindi and Punjabi (Fluent)
Full clean UK driving license
Qualifications
2004 Diploma in Naturopathy and Yoga 1st Division Certificate of Registration , International Foundation of
Natural Health and Yoga, India
2002 Reebok Fitness Certification (Certified Fitness Training Course for Fitness Instructors) - Reebok University,
India
2001 Masters Diploma in Software Technology - National Institute of Information Technology and Tata
InfoTech Limited, India
2000 B.A (Hons) English Literature and Poetry, University of Delhi