1. Professional Summary
Skills
Work History
BROOKE SCOTT
9225 Imogene Street, Houston, TX 77036 • Home: 8324390009 • Brooke_scott7@aol.com
Dedicated Store Manager with more than 8 years in store management. Well-versed in directing personnel, creating
effective merchandising projects and using sales strategies to boost store sales. I am effective at managing store
operations,and encouraging staff cooperation.
Detail-oriented
Strategic thinker
Staff training and development
Opening and closing procedures
Goal-oriented
Bank deposit procedures
POS systems
Excellent customer service skills
POS systems
Customer relations
Interviewing
Employee coaching
Recruitment/staffing
Performance management systems
Training programs development
Highly organized
Time management
New product introductions strategies
Results-oriented
Customer relations specialist
Cost reduction strategies
Expense reports
Performance evaluations
Sales background
Logistics management
Process improvement
Store manager, 10/2012 to Current
Stride Rite Group – 3510 Highway 6 Sugar Land, TX 77478
Interviewed job candidates and made staffing decisions.
Assigned employees to specific duties to best meet the needs of the store.
Instructed staff on appropriately handling difficult and complicated sales.
Hired, trained and evaluated personnel in sales and marketing.
Operations Manager , 10/2011 to 10/2012
Ross Dress For Less – 7525 S.Gessner rd Houston, TX 77036
Hired, trained and evaluated personnel in sales and marketing.
Managed staff of 50 + sales associates, 5 team leaders and 3 area supervisors.
Assigned employees to specific duties to best meet the needs of the store.
Hired, trained and evaluated personnel in sales and marketing.
Scheduled and led weekly store meetings for all employees.
Reported to the Store manager regarding all store and staff issues.
Assistant Store Manager, 10/2009 to 10/2011
Anna's Linens – 7575 Westheimer Houston, TX 77057
Generated repeat business through exceptional customer service.
Conducted store inventories once per quarter.
Trained and developed new associates on POS system and key sales tactics.
Mentored new sales associates to contribute to the store's positive culture.
Communicated clear expectations and goals to each team member.
Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer
service culture.
