1. TANUMOY CHAKRABORTY
Mobile : +91-9163234903.
Home : +91- 7045440727.
E-Mail : tanumoy143@yahoo.co.in
: tanmaychakraborty203@gmail.com
Skype ID: tan.may56.
Scaling new heights of success with hard work & dedication and leaving a mark of excellence on every
step; in quest of assignments in Sales & Marketing / Operations & Management with an organization
of high repute in Retail Industry.
COMPETENCY MATRIX
• Sales & Marketing
• Operations Management
• Service Marketing
• Retail Management
• Distribution Management
• Relationship Management
• Cost Control
• Training & Development
• People Management
AN OVERVIEW
• An astute professional with nearly 5 years of experience in
Sales & Marketing, Retail Management, Relationship
Management, Service Operations and Management.
• Skilled in implementing innovative management techniques/
systems/ processes & procedures to enhance business practices
and increase the productivity & boosting up revenue
• Instrumentally in designing effective and successful sales,
pricing, distributions & yielding strategies to achieve and
enhance profitability
• Demonstrated acumen in cultivating & maintaining key
relationships, leveraging core strengths& connections to
develop new business, establishing lasting relationships and
securing strategic alliances
• Proven skills in managing teams to work in sync with the
corporate set parameters & motivating them for achieving
business and individual goals
• An effective communicator with coordination and analytical
skills
CORE COMPETENCIES
• Sales & Marketing: Handling operations of the Retail store with key focus on sales & marketing, setting of
revenue goals and expense budgets for the unit
• Relationship Management: Ensuring customer satisfaction by achieving delivery of service quality norms to
Customers, Colleagues and Vendors.
• Resource Management: Accountable for staff training, making duty rosters, setting objectives for entire team
• Training & Development: Monitoring the performance of multi-skilled work force and conceptualizing need-
based training programs for their overall career development.
• Team Management: Creating & sustaining a dynamic environment to foster development opportunities and
Motivate performance amongst team members.
CAREER REVIEW
Jan’13-Jan’15: Palace Shopping Mall, Ghana as Retail Sales & Store Manager
Role:
 Managed store operational requirements by scheduling & assigning employees; followed up on work results
Highlight:
 Holds the distinction of receiving appreciation from company and customers

2.  Contributed in two new mall set ups of approx.10000 square feet mall across Accra, Ghana.
Feb’11-Jan’13:Go Dreg Nature Basket Ltd., Mumbai as Retail Officer (FMCG & Food)
Role:
 Handled entire activities related to customer interaction & relations
 Accountable for monitoring subordinates and providing training on product knowledge
 Coordinated & maintained relationship with suppliers and made order, etc.
Highlight:
 Steered efforts in developing & maintaining good customers relation and receiving appreciation for the same
May-Nov’10:The Retreat, Mumbai as Captain (Food & Beverage).
 Accountable for attending room service call.
 Handled activities related to banquet & restaurant and monitored entire services.
Key Result Areas:
• Accountable for coordinating for the activities of various departments concerned with the production, pricing and
sales as well as distribution of products & services
• Administrated the operations of:
o Placing purchase order, up-selling products and communicating with customers
o Generating revenue, while working with the sales team for promotion of a product
• Developed new ideas for marketing & sales and conducted training to motivate staff ensuring employee
productivity, guest satisfaction and to increase sales
• Responsible for monitoring guest satisfaction processes and responding to guest concerns & inquiries
• Involved in implementing & regulating SOP's for the departments and allocating work to the staffs
• Provided internal training to maintain the highest grade of service and evaluate SOPs from time to time
• Managed the operations of market intelligence on competitors and industry trends
• Carried out inspection and supervised all the outlets and maintained service level at all the times.
EDUCATION
2014 Advanced Diploma in Marketing Management from SIMT Management &Technology, Accra,
Ghana
2008 B.Sc. (Hotel & Tourism Management) from Punjab Technical University, India.
2008 Diploma in Hotel and Catering Management from W.B.S.C.T.E, India.
ACADEMIC ACCOLADES
• Holds the distinction of being awarded with Diploma in Hospitality Administration awarded by Institute of
Advanced Management Kolkata, India – 2008.
• Well versed with MS Office and Internet Applications, Linguistic Abilities: Fluent in English, Bengali & Hindi.
PERSONAL DETAILS
Present Address : Diamond 3, Mayur Nagar, and Goregaon east. Mumbai-400065.
Date of Birth: 4th May, 1981
Father‘s Name: Late Sailendra NathChakraborty |.
Marital Status: Single.
Nationality: Indian |Religion: Hindu.