1. Jacqueline Monahan
426 Broadwell Avenue ♦ Fulton, NY 13069 ♦ (585) 704-9777 ♦ jmonahan1156@gmail.com
July 2016 (Resume below this cover letter)
Dear “Hiring Manager”
If you are in need of a highly qualified Manager, then we have good reason to discuss my qualifications. I
believe my skills, experience, educational background, and professional credentials will be of value to your
team.
* Something you need to know: I am not looking for a job, I am looking for my next long term career where I
can set goals and make significant improvements to a company’s overall results.
As a highly accomplished Sales Manager and Corporate Trainer, I offer a distinguished career in driving
revenue growth while developing and training top-performing sales teams for various well-known
corporations.
I look forward to hearing from you.
Sincerely
Jacqueline (Jackie) Monahan
585-704-9777

2. Jacqueline Monahan
426 Broadwell Avenue ♦ Fulton, NY 13069 ♦ (585) 704-9777 ♦ jmonahan1156@gmail.com
EDUCATION & PROFESSIONAL DEVELOPMENT
Rochester Institute of Technology, Rochester, NY
B.S., Business Management Honors
- Bachelor of Science & Technology Degree - Business Management - May 2008
- Certificate from RIT: Change and Leadership
A.A.S., Business Management Honors
- Associates Degree in Applied Science and Technology – Concentration: Business Management - 2003
- Certificate from RIT: Exercise Science
- Certificate from RIT: Business Management (4.0 GPA)
MANAGEMENT ~ CORPORATE SALES TRAINING
Award-winning Sales Manager and Corporate Sales Trainer with a results-charged career in driving growth,
revenues, competitive position, profitability, and value for dynamic enterprises. Significant start-up experience in
developing new lines of business, building revenue streams, and establishing an organization’s customer base. Proven
leader with track record of developing and training top-performing sales teams committed to excellence in customer
service. Well versed in creating and presenting corporate training programs that align with company goals. Successful in
launching new products and creating a strong industry presence in highly competitive markets. Polished communicator
who can access and influence key decision makers / CEOs and VPs.
► Territory Management / Development ► New Business Development ► Sales Cycle Management
► Account Management / Development ► Recruiting / Training / Development ►Consulting Experience
► Customer Service & Retention ► New Product Rollout ► Revenue Growth Generation
► Event Planning & Promotions ► High-Impact Presentations ► Brand Management
► Forecasting / Trend Analysis ► Market Positioning & Analysis ► Report Generation
► Relationship Building ► Start-Up / Turnaround ► Solution Selling
► Team Building / Management ► Business-to-Business Selling ► Project Management
PROFESSIONAL EXPERIENCE
THE AMERICAN CANCER SOCIETY, Syracuse, NY 05/2016 – Current
Community Recruiter – Temp Invited to return to support 2016 program – Same as listed below
APPSTAR, Syracuse, NY 04/2016 -05/16
Independent Territory Sales Rep
Worked independently building customer base with local businesses to insure they are compliant with updated
technology and offer better rates to save on their monthly charges. This is a state of the art program with innovative
products. Worked to build B2B sales positon with a goal set to sell five in one month. ACCOMPLISHMENT: I sold 11 in
first 3 weeks. This required professional networking, communication and partnering skills.
OSWEGO COUNTY TODAY, Oswego County, NY 11/2015 – 03/2016
Sales Manager - Part-time
Marketed Oswego County Today (OCT) as the online publication selling on-line advertisements, promotions, multi and
social media, building client relationships, and networking with OCT clients and regional businesses. Daily routines
include going into the community, become the "Go To" person for advertising and programming. Required strong
interpersonal skills to professionally relate at an exceptional level with clients that will distinguish. This requires the
ability to multitask and have excellent communication skills, with confidence, and self-direction, while working
independently out of my home office. ACCOMPLISHMENT: Signed More Customers than business has ever seen
including an ongoing contract with McDonalds.

3. THE AMERICAN CANCER SOCIETY, Syracuse, NY 05/2015 – 11/2015
Recruiter – Temp May - October
Managed all corporate relationships plus all NYSUT (Teachers Union) to build relationships for continued partnerships
for annual programs. Identified a Team Leader within companies then build a working relationship providing coaching,
motivation, strategies, and information for them to build teams to reach their fundraising goals. This opportunity has
provided me with a huge working experience in a fundraising organization.
• Recruit and prospect for MSABC Team Leader by phone within to fundraise and participate in various events
• Accurately track cultivation activities and fundraising progress using event database
• Provide ongoing coaching, motivation and support to Team Leaders to ensure their needs and expectations are met
• Provide Teams Leaders with logistical support and training on fundraising strategies and tools.
• Able to quickly build rapport with MSABC Team Leaders
• Work with Team Leaders to help increase fundraising efforts
• Self-motivated, goal oriented, and ability to work cooperatively in a team environment
• Train new hires to do the same.
• Exceptional verbal communication, persuasion and motivation skill, Strong customer service & sales skills
• Able to communicate accurately and effectively using email
• Experience with social media & web site navigation
• Accurate data entry skills, proficient with Microsoft Office Suite, database and spreadsheet management, email
software, and internet browsers
• Possess and exhibit an outgoing, friendly positive demeanor
• Employ discretion, tact, and empathy; pro-active and intuitive people skills
JMM RESOURCES, Rochester, NY 5/2003 – Present
Operations Manager – Consulting - Owner
Provide professional consulting and training services for clients to market and promote their businesses. Identify needs of
clients and create solutions that best meet their business needs and goals. Develop strategies for clients to streamline their
business functions and automate business processes. Focus on improving clients’ business success across multiple
categories, including sales, customer service, organization, and staffing / HR issues.
• Maintained satisfaction rate of 100% with clients throughout entire tenure.
UPS Franchise – Planning and set up new business in Ontario 08/2013-04/2014
AVON PRODUCTS, INC., Rochester, NY 08/2010 –08/ 2013
District Sales Manager
Initially hired to manage sales operations in Rochester district and oversee 675 members of sales team, which grew to
850 within 1 year. Took on responsibilities for managing an additional district during 2nd year, with combined sales
force of 1,600; both districts ranked among top-5 districts out of 17 and generated combined annual revenues of $4
million. Recruited, trained, and developed sales reps and sales leaders throughout district.
• Won Circle of Excellence Award in 1st year for ranking among top 10% of District Managers in U.S.
• Consistently ranked #1 for each campaign, including #1 position for quarter to date in July 2013.
• Implemented sales processes and training programs to develop new business and expand territory growth.
ADECCO, Rochester, NY 07/ 2008 – 08/2010
Senior Collections Manager
Hired as member of management team at this start-up recruiting company, which had relocated from New Jersey to
Rochester. Managed collections operations of Customer Service / Call Center, handling top customers such as AIG,
Bloomberg, Samsung, and Sony. Built and maintained relationships with client’s accounting managers to arrange
payment plans, while ensuring uninterrupted service and account retention.
• Identified several large accounts that had been past due for several months and contacted customers to set up
payment plans to reconcile their bills with favorable terms to preserve business relationships.

4. PERSONAL HEALTH APPROACH, Rochester, NY 05/2007 – 04/2009
Sales Manager and Assistant Manager
Developed and maintained member relationships and managed overall business operations and staffing. Served as Events
Coordinator with responsibility for organizing and coordinating several events to develop new business and increase
visibility of company. Provided several sponsorship programs for not-for-profit organizations and fundraisers. Recruited
and trained new employees.
Reason for leaving – Company shut down
*Left Kodak to go to school full time – Also see list below of Part time Job while attending RIT.
28 years at EASTMAN KODAK COMPANY, Rochester, NY 07/1974 – 08/2001
Several positions with overlap while at Kodak Umbrella. These positions include:
Dynamic Imaging - Customer Relations Manager for Sales and Marketing 03/1997 –05/2001
Selected to set up and launch customer call center and direct start-up business operations for Kodak’s Dynamic Imaging
Group. Led group of sales managers located throughout several international locations. Planned and held all pre- and
post-trade show activities, while maintaining budget guidelines. Oversaw accounting records and material distribution to
sales managers. Served as Photographic Advisor to provide technical and business support. Trained technicians and
engineers in the measuring application of photographic techniques.
• Successful in building customer base, establishing revenue streams, and launching business operations for Kodak’s
new line of business, the Dynamic Imaging Group.
• Created customer call center and built sales team for a startup line of business using new technologies. Duties
included coordination of all trade-shows including planning, set up, and follow up of trade show leads. Monitored
accounting records and material costs. Managed all sales collateral, samples, and lead generation. Produced and
maintained a database of all customers and sales leads. Lead a group of Regional managers to success and achieving
their monthly sale goal.
• Assisted as Photographic Technician, introducing new technologies, then trained technicians and engineers in the
application of these photographic techniques, designed to create more efficiency in the business.
National Accounts Corporate Trainer / Product Specialist 1/1991 – 3/1997
Partnered with several of Kodak’s top national accounts to identify their needs and build their overall sales. Developed
and rolled out training program throughout multiple districts nationwide, which involved personally traveling to various
locations across the U.S., oftentimes presenting 2 programs per day to district managers and store managers. Established
numerous incentive programs to create a competitive environment among stores and promote sales. Developed and
trained team to deliver training programs nationwide to keep up with increased demand for training program. Acted as
Kodak Product Specialist for all lines of business.
• Increased sales by 30% and up to as high as 60% per quarter through development of highly effective client-specific
training programs.
.
Kodak Information Center 1989 - 1997
• Technical Specialist/Trainer - New Product Launch Manager
• Interviewed and hired candidates for the Kodak Information Call Center. Set up and trained new and senior customer
service representatives to ensure proper handling of customer calls. Monitored and evaluated staff for quality.
Counseled staff on areas of improvement utilizing development metrics while, continuously providing product
support to the Kodak Sales and Marketing groups.
Camera Club, Recreation, and Employee Sales 1981 - 1989
• Trainer and Moral Advisor
• Trained new sales personnel and served as the “Resident Advisor,” offering photographic critiques while
recommending the best Kodak product for customers to attain specific results. Worked closely with Kodak Sales
Representatives to set up marketing incentive programs. As a member of the KCC management staff, chaired several

5. committees, which included Special Events, Education, Photojournalism, etc. Assisted, critiqued, and offered
training to customers in photographic techniques and proper usage of the equipment.
Shops Division 1978 - 1981
• Staff for Personnel Office,
• Expediting Office, etc
Photo Division 06/1974 – 1978
• Customer Service Representative
OTHER TRAINING AND LICNSING:
• New York State Accident, Life, and Health Insurance License
COMPUTER SKILLS:
• All Microsoft Office applications plus several business type programs (CRM’s) including set up and introduction
training to groups
ROAD WARRIOR
• Resources available upon request.
*The following are temporary positions held concurrently while going to school full time and operating JMM Resources
Sutherland Global Services 07/06 – 05/07
Sales Agent Level 2
Piehler Buick/Pontiac/GMC/Jaguar 09/05 – 07/06
Selection Specialist/Automobile Sales
Sears Home Improvements 08/04 – 09/05
Home Improvement Design Consultant / Sales Rep
Sears Home Electronics, Eastview Mall 10/09 – 3/10
Seasonal Part-time Technical Sales Consultant in TV’s Games, etc

6. committees, which included Special Events, Education, Photojournalism, etc. Assisted, critiqued, and offered
training to customers in photographic techniques and proper usage of the equipment.
Shops Division 1978 - 1981
• Staff for Personnel Office,
• Expediting Office, etc
Photo Division 06/1974 – 1978
• Customer Service Representative
OTHER TRAINING AND LICNSING:
• New York State Accident, Life, and Health Insurance License
COMPUTER SKILLS:
• All Microsoft Office applications plus several business type programs (CRM’s) including set up and introduction
training to groups
ROAD WARRIOR
• Resources available upon request.
*The following are temporary positions held concurrently while going to school full time and operating JMM Resources
Sutherland Global Services 07/06 – 05/07
Sales Agent Level 2
Piehler Buick/Pontiac/GMC/Jaguar 09/05 – 07/06
Selection Specialist/Automobile Sales
Sears Home Improvements 08/04 – 09/05
Home Improvement Design Consultant / Sales Rep
Sears Home Electronics, Eastview Mall 10/09 – 3/10
Seasonal Part-time Technical Sales Consultant in TV’s Games, etc