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STARTING	
  A	
  STARTUP	
  IN	
  THE	
  DIGITAL	
  ERA	
  
|	
  @JLoomstein	
  
James Loomstein
Managing Partner
Rogue Marketing
Let	
  Me	
  Tell	
  You	
  a	
  Story	
  	
  
@jloomstein
Brandon and Sarah developed this amazing [app, company, service, brick and mortar business, etc.]
Launched a website, created a Facebook page, sent out some
tweets, and posted a video to YouTube
Created a press release and posted to the Internetwebs….
The next week – Brandon got a call from the local news, TechCrunch did a story on him, and his article was featured on
BuzzFeed and Mashable (or D Magazine) labeled them the next big thing…
Sounds amazing doesn’t it……………
Like a dream come true?
 
 
Let	
  Me	
  Tell	
  You	
  a	
  Story	
  	
  
Credit:	
  Karl	
  Sakas	
   @jloomstein
That’s	
  because	
  it	
  is	
  
amazing	
  –	
  it’s	
  not	
  real.	
  	
  
This.	
  Doesn’t.	
  Happen.	
  	
  
@jloomstein #Pubcon4
Execu'on	
  is	
  everything.	
  
Let’s Talk About You + Reality
•  Number one problem is obscurity
•  Race against time and capital
•  Can’t outspend mass market
•  Can’t do it all yourself
•  Your directionless How	
  you	
  need	
  to	
  start	
  thinking…..	
  
@jloomstein #Pubcon5
@jloomstein #Pubcon7
@jloomstein #Pubcon8 Why	
  it	
  works	
  Everyone	
  has	
  a	
  role	
  to	
  play	
  	
  
Everyone	
  knows	
  what	
  to	
  do	
  
Everything	
  builds	
  on	
  the	
  previous	
  thing	
  
Its	
  not	
  direc'onless	
  
It’s	
  not….we	
  (race	
  cars,	
  race	
  boats,	
  race	
  horses)	
  
Its	
  not	
  we	
  do	
  
that……	
  
How	
  we	
  got	
  here	
  –	
  connected	
  economy	
  
Timeline	
  
Industrial	
  
Economy	
  
Knowledge	
  
Worker 	
  	
  
Connected	
  /
Shared	
  
Economy	
  
How	
  it	
  happens	
  
Self-­‐Awareness	
  
Ideas	
  
Audience	
  
Product	
  
ExecuSon	
  
So	
  here	
  is	
  how	
  it	
  happens	
  
What	
  you	
  need	
  to	
  start	
  a	
  start-­‐up	
  
•  Self-­‐awareness	
  
•  Idea	
  
•  Audience	
  
•  Product	
  
	
  
Then	
  you	
  need	
  
•  Team	
  
•  ExecuSon	
  
Credit:	
  Karl	
  Sakas	
  
@jloomstein
+	
  What	
  do	
  you	
  need	
  to	
  think	
  about	
  when	
  
you	
  think	
  about	
  the	
  idea?	
  
	
  
	
  
+	
  What	
  do	
  you	
  need	
  to	
  think	
  about	
  when	
  
you	
  think	
  about	
  the	
  audience	
  before	
  the	
  
product?	
  
	
  
	
  
+	
  Why	
  do	
  products	
  (companies	
  or	
  brands	
  
or	
  startups)	
  fail?	
  
Self-­‐Awareness	
  
Overview	
  
§  Bet	
  on	
  your	
  strengths	
  
§  Drop	
  the	
  things	
  you	
  suck	
  at	
  
Where	
  to	
  start	
  	
  
§  Strengths	
  Finder	
  2.0	
  (Tom	
  Rath)	
  
§  Find	
  where	
  you	
  over-­‐index	
  and	
  go	
  all-­‐in	
  
	
  
Common	
  mistake	
  among	
  entrepreneurs	
  
•  Spending	
  10-­‐20	
  years	
  of	
  their	
  professional	
  life	
  checking	
  boxes	
  
•  The	
  others	
  try	
  and	
  do	
  everything	
  themselves	
  	
   @jloomstein
Self-­‐Awareness	
  
Idea	
  
Audience	
  
Product	
  	
  
ExecuSon	
  
Ideas	
  
Overview	
  
•  Ideas	
  come	
  first	
  and	
  the	
  start-­‐up	
  second	
  
•  The	
  market	
  drives	
  ideas	
  (not	
  what	
  you	
  learned	
  in	
  a	
  textbook)	
  
	
  
Where	
  to	
  start	
  idea'ng	
  	
  
•  Does	
  this	
  idea	
  solve	
  a	
  problem	
  I	
  currently	
  face	
  
•  How	
  easy	
  is	
  this	
  to	
  replicate	
  
•  How	
  much	
  do	
  you	
  love	
  this	
  idea	
  (passion)	
  	
  
•  Why	
  now	
  (why	
  is	
  this	
  the	
  perfect	
  Sme?	
  Why	
  not	
  two	
  years	
  ago?	
  Why	
  not	
  two	
  years	
  from	
  now?)	
  
@jloomstein
Self-­‐Awareness	
  
Idea	
  
Audience	
  
Product	
  	
  
ExecuSon	
  
Ideas	
  
@jloomstein
Common	
  mistake	
  among	
  first	
  'me	
  start-­‐ups	
  	
  
•  First	
  idea	
  needs	
  to	
  sound	
  really	
  big	
  	
  
•  It’s	
  not	
  the	
  growth	
  rate	
  of	
  the	
  start-­‐up,	
  it’s	
  the	
  growth	
  rate	
  of	
  
the	
  market	
  
•  Lack	
  of	
  differenSaSon	
  
Self-­‐Awareness	
  
Idea	
  
Audience	
  
Product	
  	
  
ExecuSon	
  
Audience	
  
Overview	
  
•  You	
  can’t	
  create	
  demand	
  or	
  a	
  market	
  that	
  doesn’t	
  want	
  to	
  exist	
  	
  
•  You’re	
  compeSng	
  for	
  aaenSon	
  
•  If	
  you’re	
  being	
  X	
  instead	
  of	
  Y	
  	
  
•  (for	
  people	
  who	
  like	
  red	
  instead	
  of	
  white)	
  –	
  you’ve	
  already	
  failed	
  
•  Customer	
  will	
  put	
  up	
  with	
  an	
  imperfect,	
  but	
  rapidly	
  improving	
  product	
  
	
  	
  
Where	
  to	
  start	
  ideaSng	
  	
  
•  What	
  is	
  the	
  size	
  and	
  growth	
  of	
  the	
  market	
  
•  How	
  is	
  the	
  market	
  going	
  to	
  evolve	
  
•  Does	
  my	
  idea	
  target	
  a	
  small/rapidly	
  growing	
  market	
  or	
  an	
  old/dying	
  market	
  
@jloomstein
Self-­‐Awareness	
  
Idea	
  
Audience	
  
Product	
  	
  
ExecuSon	
  
Product	
  
@jloomstein
Overview	
  
•  Great	
  idea	
  -­‐-­‐-­‐>	
  Great	
  product	
  -­‐-­‐-­‐>	
  Great	
  company	
  
•  UnSl	
  you	
  build	
  a	
  great	
  product	
  	
  -­‐	
  nothing	
  else	
  maaers	
  	
  
	
  	
  
Where	
  to	
  start	
  ideaSng	
  	
  
•  Build	
  something	
  that	
  users	
  love	
  -­‐	
  Making	
  something	
  that	
  people	
  like	
  -­‐	
  is	
  a	
  great	
  way	
  to	
  fail	
  
•  Its	
  beaer	
  to	
  build	
  something	
  that	
  a	
  small	
  amount	
  of	
  users	
  love	
  -­‐	
  than	
  a	
  something	
  that	
  a	
  lot	
  
of	
  people	
  like	
  
Think	
  for	
  yourself	
  
•  What	
  are	
  the	
  products	
  you	
  love?	
  Now	
  -­‐	
  are	
  they	
  simple	
  to	
  use/learn?	
  
•  Google	
  is	
  a	
  search	
  box	
  with	
  two	
  buaons	
  	
  
•  iPhone	
  was	
  the	
  first	
  mobile	
  phone	
  that	
  people	
  loved	
  	
  
	
  
Self-­‐Awareness	
  
Idea	
  
Audience	
  
Product	
  	
  
ExecuSon	
  
Product	
  
@jloomstein
Why	
  do	
  products	
  (start-­‐up’s)	
  die	
  
•  Failure	
  to	
  build	
  a	
  product	
  people	
  love	
  	
  
•  Lack	
  of	
  word	
  of	
  mouth	
  	
  
•  Failure	
  to	
  find	
  1,000	
  true	
  believers	
  	
  
•  Lack	
  of	
  user	
  feedback	
  	
  
•  Asking	
  quesSons	
  	
  
•  Bonus	
  point	
  –	
  very	
  few	
  fail	
  from	
  funding	
  	
  
	
  	
  
	
  
First	
  metrics	
  to	
  focus	
  on	
  
•  Growth	
  	
  
•  Total	
  registraSons	
  
•  AcSve	
  users	
  
•  AcSvity	
  levels	
  
•  RetenSon	
  
•  Revenue	
  
	
  	
  
Boaom	
  line	
  –	
  if	
  you	
  don’t	
  get	
  this	
  stuff	
  right.	
  Nothing	
  else	
  will	
  
maNer.	
  	
  
	
  	
  
	
  Success	
  =	
  Self-­‐Awareness	
  x	
  Idea	
  x	
  Product	
  x	
  Audience	
  x	
  Team	
  x	
  ExecuSon	
  x	
  Luck*	
  
	
  
	
  
*Luck	
  =	
  random	
  number	
  	
  
Execu'on	
  is	
  everything.	
  
Before	
  we	
  move	
  on	
  
Recap	
  
@jloomstein
Strategic	
  impera'ves	
  
•  Audience	
  first.	
  Product	
  second.	
  
•  Stop	
  trying	
  to	
  find	
  customers	
  for	
  your	
  products;	
  find	
  products	
  for	
  your	
  customers	
  
•  1,000	
  true	
  believers	
  
•  The	
  number	
  one	
  asset	
  to	
  everyone	
  is	
  Sme	
  
•  You	
  can’t	
  create	
  demand	
  
•  What	
  is	
  my	
  story	
  
•  Stop	
  worrying	
  that	
  someone	
  is	
  going	
  to	
  steal	
  your	
  idea	
  (execuSon	
  is	
  everything)	
  
•  You	
  can’t	
  outspend	
  brands	
  
•  Everyone	
  is	
  compeSng	
  for	
  aaenSon	
  	
  
How	
  is	
  someone	
  going	
  to	
  pick	
  your	
  company	
  
Being	
  Picked	
  	
  
•  Win	
  by	
  being	
  more	
  ordinary,	
  more	
  standard,	
  and	
  cheaper	
  
•  Or	
  win	
  by	
  being	
  faster,	
  more	
  remarkable,	
  and	
  more	
  human	
  
Competing on price is a race to the bottom. You can’t
out Wal-Mart….Wal-Mart
Recap	
  
@jloomstein
•  Rule	
  1:	
  Build	
  your	
  personal	
  +	
  company	
  brand	
  	
  
•  Rule	
  2:	
  It’s	
  not	
  about	
  you,	
  it’s	
  about	
  your	
  customer	
  
•  Rule	
  3:	
  Try	
  small	
  investments	
  into	
  the	
  plalorms	
  
•  Rule	
  4:	
  Don’t	
  scale	
  unSl	
  its	
  profitable	
  	
  
•  Rule	
  5:	
  OpSmize	
  for	
  a	
  specific	
  tacSc	
  (I.e.	
  conversion,	
  reach,	
  etc.)	
  
From	
  a	
  marke'ng	
  point	
  of	
  view	
  
	
  
•  How	
  do	
  we	
  deliver	
  a	
  posi've	
  customer	
  experience	
  throughout	
  the	
  research,	
  discovery,	
  and	
  purchase	
  journey	
  
•  How	
  do	
  we	
  create	
  client	
  or	
  customer-­‐centric	
  content	
  
•  How	
  do	
  we	
  create	
  the	
  right	
  message	
  to	
  the	
  right	
  audience	
  at	
  the	
  right	
  'me	
  
•  How	
  do	
  measure	
  the	
  effec'veness	
  of	
  our	
  markeSng	
  dollar	
  	
  
•  How	
  do	
  we	
  maximize	
  marke'ng	
  budget	
  with	
  limited	
  talent	
  and	
  training	
  resources	
  
•  How	
  do	
  we	
  create	
  our	
  brand	
  so	
  people	
  know,	
  like,	
  trust,	
  and	
  buy	
  from	
  us	
  
The	
  Decisions	
  you	
  make….	
  
@jloomstein #Pubcon
How	
  to	
  think	
  about	
  your	
  digital	
  strategy	
  	
  
Crea'ng	
  a	
  framework	
  
	
  
Social	
  Media	
  |	
  Connected	
  Economy	
  |	
  Digital	
  Media	
  Opportuni'es	
  	
  
How	
  to	
  think	
  about	
  your	
  company	
  	
  
@jloomstein
Company/
Brand	
  
OperaSons	
  
Finance	
  /	
  
AccounSng	
  
Human	
  
Resources	
  
MarkeSng	
  Sales	
  
Vendors	
  
DistribuSon	
  
How	
  to	
  think	
  about	
  your	
  digital	
  strategy	
  
@jloomstein
MarkeSng	
  	
  
Website	
  /	
  
SEO	
   In-­‐store	
  
(Coupon,	
  
Display,	
  
Co-­‐Op)	
  
Social	
  
Digital	
  
Media	
  
(SEM)	
  
E-­‐
Commerce	
  
Mobile	
  
Blog	
  
PR/Event/
Influencer	
  
CRM	
  
Email	
  
Video	
  
Content	
  
MarkeSng	
  
Social	
  
Facebook	
  
Twiaer	
  
LinkedIn	
  
YouTube	
  
Pinterest	
  
Snapchat	
  
Instagram	
  
Streaming	
  
How	
  it	
  plays	
  out	
  	
  
@jloomstein
Company/
Brand	
  
OperaSons	
  
Finance	
  /	
  
AccounSng	
  
MarkeSng	
  
Human	
  
Resources	
  Sales	
  
Vendors	
  
DistribuSon	
  
MarkeSng	
  
Website	
  
In-­‐Store	
  
Digital	
  Media	
  
(SEM)	
  
E-­‐Commerce	
  
Blog	
  
Social	
  
PR/Event/
Influencer	
  
CRM	
  
Email	
  
Content	
  
MarkeSng	
  
SEO	
  
Social	
  
Facebook	
  
Twiaer	
  
LinkedIn	
  
YouTube	
  
Pinterest	
  
Snapchat	
  Instagram	
  
Streaming	
  
Content	
  
Outreach	
  
Community	
  
How	
  to	
  think	
  about	
  your	
  markeSng	
  
@jloomstein
Blogging	
  |	
  Social	
  |	
  SEO	
  |	
  Paid	
  Media	
  (SEM)	
  
	
  
Call-­‐To-­‐AcSon	
  |	
  Landing	
  Page	
  |	
  Email	
  
Sales	
  	
  
	
  AnalyScs	
  	
  
CRM	
  
Top	
  of	
  the	
  funnel	
  
Pulling	
  visitors	
  to	
  website	
  
	
  
Middle	
  of	
  the	
  funnel	
  
ConverSng	
  aser	
  they	
  visit	
  
	
  
Nearly	
  6B	
  searches	
  on	
  Google	
  everyday	
  –	
  
maybe	
  a	
  few	
  of	
  those	
  people	
  would	
  be	
  
interested	
  in	
  your	
  product	
  	
  
Boaom	
  of	
  the	
  funnel	
  
Conversion	
  –	
  markeSng	
  asset	
  you	
  own	
  
How	
  to	
  think	
  about	
  your	
  social	
  strategy	
  
@jloomstein
Social	
  
Facebook	
  
Twiaer	
  
LinkedIn	
  
Pinterest	
  
Snapchat	
  
Instagram	
  
YouTube	
  
Streaming	
  
Content	
  
Outreach	
  
Community	
  
E-­‐Books	
  
•  Facebook	
  dark	
  posts	
  
•  Facebook	
  promoted	
  posts	
  
•  Facebook	
  ads	
  	
  	
  
•  Blogs	
  
•  Guest	
  posts	
  
•  Infographics	
  
•  Video	
  	
  
•  Podcast	
  
•  Advertorial	
  	
  
•  YouTube	
  ads	
  	
  
•  Explainer	
  videos	
  
•  Video	
  series	
  	
  
•  LinkedIn	
  ads	
  
•  LinkedIn	
  blog	
  posts	
  	
  
•  LinkedIn	
  groups	
  
•  Webinar	
  promoSon	
  	
  
Example	
  |	
  Investor	
  	
  
•  Company:	
  Founder	
  collecSve	
  
•  Website:	
  www.foundercollecSve.com	
  
•  About:	
  Seed-­‐stage	
  venture	
  capital	
  fund	
  built	
  by	
  a	
  collecSon	
  of	
  successful	
  
entrepreneurs	
  ($200K+	
  /	
  30	
  investments	
  annually)	
  
•  Focus:	
  Accelerate	
  the	
  relaSonship	
  process	
  +	
  build	
  thought	
  leadership	
  
This	
  is	
  your	
  new	
  reality	
  
@jloomstein #Pubcon
2005	
  |	
  Pope	
  John	
  Paul	
  
@jloomstein #Pubcon
2013	
  |	
  Pope	
  Francis	
  
2013	
  |	
  Pope	
  Francis	
  
@jloomstein #Pubcon
Everyone	
  is	
  compe'ng	
  for	
  aNen'on	
  and	
  experience	
  
Ward,	
  “I	
  think	
  you	
  
were	
  a	
  li4le	
  hard	
  
on	
  the	
  Beaver…”	
  
Do	
  This	
  |	
  Where	
  to	
  focus	
  
•  IdenSfy	
  your	
  core	
  offering	
  	
  
•  Pick	
  your	
  super	
  power	
  
•  Tell	
  a	
  beaer	
  story	
  	
  
•  Invest	
  in	
  operaSons	
  /	
  non-­‐revenue	
  acSviSes	
  (I.e.	
  accounSng,	
  project	
  management,	
  etc.)	
  	
  
•  Learn	
  that	
  you	
  can	
  either	
  being	
  a	
  meaningful	
  specific	
  or	
  a	
  wandering	
  generality	
  	
  
•  Fill	
  your	
  roster	
  with	
  the	
  right	
  people	
  (money,	
  technology,	
  client,	
  Sme,	
  recruiter,	
  sales)	
  
•  Build	
  your	
  team	
  based	
  on	
  energy,	
  hustle,	
  integrity,	
  and	
  talent	
  
•  Drop	
  the	
  stuff	
  you	
  suck	
  at	
  /	
  double	
  down	
  on	
  your	
  strengths	
  	
  
•  Understand	
  that	
  none	
  of	
  this	
  is	
  easy	
  	
  	
  
Credit:	
  Karl	
  Sakas	
  
@jloomstein
@jloomstein #Pubcon
This	
  is	
  your	
  goal….	
  
Wait….About	
  Me	
  	
  
1999	
  –	
  Graduated	
  Bradley	
  University	
  	
  
2002	
  -­‐	
  Started	
  in	
  digital	
  markeSng	
  	
  
2005	
  –	
  Graduated	
  SMU	
  MBA	
  	
  
Work	
  for	
  “Big”	
  
Agencies	
  
Omnicom	
  
2003-­‐	
  2010	
  
2011	
  –	
  Started	
  Digital	
  
Space	
  
2016	
  –	
  Merged	
  Rogue	
  
2011	
  –	
  D/FW	
  SEM	
  
2012	
  –	
  Pubcon	
  	
  
2014	
  –	
  SMU	
  MBA	
  Adjunct	
  	
  	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Professor	
  
@jloomstein
@jloomstein #Pubcon
¨  10+	
  member	
  digital	
  strategy	
  agency	
  based	
  out	
  of	
  Dallas	
  
¨  We	
  develop	
  brand	
  strategies,	
  go-­‐to-­‐market	
  posiSon	
  strategies,	
  and	
  create	
  digital	
  markeSng	
  
amplificaSon	
  models	
  for	
  mid-­‐market	
  companies	
  and	
  brands	
  
¨  Passionate	
  about	
  the	
  tools,	
  plalorms,	
  and	
  technology	
  used	
  to	
  connect	
  and	
  engage	
  consumers	
  
And,	
  we	
  do	
  this	
  
41
@jloomstein #Pubcon
42
Execu'on	
  is	
  everything.	
  
Where to connect…..we’d love to chat
GoRogue.net
hello@GoRogue.net
James@GoRogue.net	
  
@Jloomstein	
  
Appendix	
  
Building	
  a	
  Toolbox	
  
Think	
  Strategy.	
  Not	
  TacSc.	
  
Personal	
  branding	
  tools	
  
Create	
  a	
  website	
  for	
  $10….	
  
•  Create	
  personal	
  website	
  on	
  About.me,	
  Tumblr.com,	
  Magnt.com	
  	
  
•  Create	
  URL	
  on	
  GoDaddy.com	
  
•  Redirect	
  personal	
  url	
  to	
  personal	
  website	
  	
  
Social	
  Profiles	
  
•  Facebook	
  brand	
  page	
  
•  Linkedin	
  (personalized	
  url)	
  	
  
•  LinkedIn	
  business	
  page	
  
•  Twiaer	
  
•  Instagram	
  
•  Pinterest	
  
•  Quora	
  	
  
@jloomstein
Audience	
  listening	
  tools	
  
Listening	
  for	
  opportunity	
  	
  
•  Google.com/trends	
  
•  Alltop.com	
  
•  Search.twiaer.com	
  
•  Hootsuite.com	
  
•  Topsy.com	
  
•  SocialmenSon.com	
  
•  Ubersuggest.com	
  
•  AddictomaSc.com	
  
•  Tagboard.com	
  
•  Nuzzel.com	
  
•  IceRocket.com	
  
•  Tailwind.com	
  
@jloomstein
•  IdenSfy	
  relevant	
  topics	
  to	
  write	
  about	
  	
  
•  IdenSfy	
  headlines	
  that	
  impact	
  search	
  results	
  	
  
•  Discover	
  where	
  your	
  audience	
  hangs	
  out	
  online	
  
•  IdenSfy	
  content	
  that	
  solves	
  a	
  problem	
  
•  IdenSfy	
  who	
  leads	
  the	
  conversaSon	
  relevant	
  to	
  your	
  industry	
  	
  
•  What	
  type	
  of	
  content	
  trends	
  among	
  your	
  community	
  	
  
•  IdenSfy	
  influencers	
  	
  
None	
  of	
  these	
  tools	
  are	
  all-­‐inclusive.	
  They	
  catch	
  bits	
  and	
  pieces	
  of	
  what	
  is	
  out	
  there	
  but	
  don't	
  always	
  
get	
  it	
  all.	
  If	
  you	
  run	
  a	
  search	
  every	
  day,	
  it	
  will	
  only	
  takes	
  a	
  few	
  minutes	
  to	
  scan	
  through	
  anything	
  
new.	
  If	
  you	
  want	
  to	
  conduct	
  a	
  "fresh"	
  search	
  that	
  isn’t	
  skewed	
  by	
  your	
  Google	
  history,	
  use	
  the	
  
Google	
  Chrome	
  browser	
  and	
  open	
  an	
  incognito	
  window	
  (ShiJ	
  +	
  CTRL	
  +	
  N)	
  so	
  it	
  doesn't	
  factor	
  your	
  
Google	
  profile	
  in	
  results.	
  
CompeStor	
  /	
  compeSSve	
  tools	
  	
  
@jloomstein
Trending	
  Tools	
  
•  BuzzSumo.com	
  
•  ProductHunt.com	
  
•  Google	
  Alerts	
  
•  Google.com/Trends	
  
•  Feedly.com	
  
•  Trendspoar.com	
  
•  Contentgems.com	
  
•  AppAnnie.com	
  
	
  
	
  
Compe'tor	
  Tools	
  
•  MenSon.com	
  
•  FanPageKarma.com	
  
•  FollowerWonk.com	
  
•  Hashtracking.com	
  
•  MenSonMapp.com	
  
•  Hootsuite.com	
  
•  WhatRunsWhere.com	
  
•  SpyFu.com	
  
•  Alexa.com	
  
•  SocialMetrix.com	
  
	
  
	
  
CreaSve	
  /	
  amplifying	
  tools	
  	
  
@jloomstein
Why	
  this	
  works	
  
Build	
  online	
  properSes	
  
Create	
  central	
  access	
  +	
  community	
  	
  
Workflows	
  +	
  automaSon	
  
CreaSve	
  content	
  packaging	
  	
  
Organize	
  content	
  process	
  
Benchmark	
  performance	
  
Create	
  call	
  to	
  acSon	
  (Snip.ly)	
  
Audience	
  insights	
  
Social	
  listening	
  	
  
Localized	
  markeSng	
  	
  
Provides	
  scalability	
  	
  
•  Canva	
  
•  PicMonkey	
  
•  Pitch	
  Engine	
  	
  
•  OutBrain	
  
•  RebelMouse.com	
  
•  Kapost	
  	
  
•  Snip.ly	
  
•  Spreadfast.com	
  
•  Sprinklr.com	
  
•  WeLink.com	
  
Stay	
  smart	
  tools	
  	
  
@jloomstein
Podcast	
  	
  
•  Gary	
  Vaynerchuck	
  (Ask	
  Gary	
  Vee	
  Show	
  –	
  YouTube	
  /	
  iTunes)	
  
•  Lewis	
  Howes	
  	
  
•  This	
  Week	
  in	
  Startups	
  	
  (TWIS)	
  
Websites	
  
•  ProductHunt.com	
  
•  Top	
  100	
  apps	
  (iTunes)	
  
Content	
  cura'on	
  /	
  management	
  
•  Feedly	
  
•  Get	
  Pocket	
  

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Lee Hecht Harrison Startup

  • 1. STARTING  A  STARTUP  IN  THE  DIGITAL  ERA   |  @JLoomstein   James Loomstein Managing Partner Rogue Marketing
  • 2. Let  Me  Tell  You  a  Story     @jloomstein Brandon and Sarah developed this amazing [app, company, service, brick and mortar business, etc.] Launched a website, created a Facebook page, sent out some tweets, and posted a video to YouTube Created a press release and posted to the Internetwebs…. The next week – Brandon got a call from the local news, TechCrunch did a story on him, and his article was featured on BuzzFeed and Mashable (or D Magazine) labeled them the next big thing… Sounds amazing doesn’t it…………… Like a dream come true?    
  • 3. Let  Me  Tell  You  a  Story     Credit:  Karl  Sakas   @jloomstein That’s  because  it  is   amazing  –  it’s  not  real.     This.  Doesn’t.  Happen.    
  • 4. @jloomstein #Pubcon4 Execu'on  is  everything.   Let’s Talk About You + Reality •  Number one problem is obscurity •  Race against time and capital •  Can’t outspend mass market •  Can’t do it all yourself •  Your directionless How  you  need  to  start  thinking…..  
  • 6.
  • 8. @jloomstein #Pubcon8 Why  it  works  Everyone  has  a  role  to  play     Everyone  knows  what  to  do   Everything  builds  on  the  previous  thing   Its  not  direc'onless   It’s  not….we  (race  cars,  race  boats,  race  horses)   Its  not  we  do   that……  
  • 9. How  we  got  here  –  connected  economy  
  • 10. Timeline   Industrial   Economy   Knowledge   Worker     Connected  / Shared   Economy  
  • 11. How  it  happens   Self-­‐Awareness   Ideas   Audience   Product   ExecuSon  
  • 12. So  here  is  how  it  happens   What  you  need  to  start  a  start-­‐up   •  Self-­‐awareness   •  Idea   •  Audience   •  Product     Then  you  need   •  Team   •  ExecuSon   Credit:  Karl  Sakas   @jloomstein +  What  do  you  need  to  think  about  when   you  think  about  the  idea?       +  What  do  you  need  to  think  about  when   you  think  about  the  audience  before  the   product?       +  Why  do  products  (companies  or  brands   or  startups)  fail?  
  • 13. Self-­‐Awareness   Overview   §  Bet  on  your  strengths   §  Drop  the  things  you  suck  at   Where  to  start     §  Strengths  Finder  2.0  (Tom  Rath)   §  Find  where  you  over-­‐index  and  go  all-­‐in     Common  mistake  among  entrepreneurs   •  Spending  10-­‐20  years  of  their  professional  life  checking  boxes   •  The  others  try  and  do  everything  themselves     @jloomstein Self-­‐Awareness   Idea   Audience   Product     ExecuSon  
  • 14. Ideas   Overview   •  Ideas  come  first  and  the  start-­‐up  second   •  The  market  drives  ideas  (not  what  you  learned  in  a  textbook)     Where  to  start  idea'ng     •  Does  this  idea  solve  a  problem  I  currently  face   •  How  easy  is  this  to  replicate   •  How  much  do  you  love  this  idea  (passion)     •  Why  now  (why  is  this  the  perfect  Sme?  Why  not  two  years  ago?  Why  not  two  years  from  now?)   @jloomstein Self-­‐Awareness   Idea   Audience   Product     ExecuSon  
  • 15. Ideas   @jloomstein Common  mistake  among  first  'me  start-­‐ups     •  First  idea  needs  to  sound  really  big     •  It’s  not  the  growth  rate  of  the  start-­‐up,  it’s  the  growth  rate  of   the  market   •  Lack  of  differenSaSon   Self-­‐Awareness   Idea   Audience   Product     ExecuSon  
  • 16. Audience   Overview   •  You  can’t  create  demand  or  a  market  that  doesn’t  want  to  exist     •  You’re  compeSng  for  aaenSon   •  If  you’re  being  X  instead  of  Y     •  (for  people  who  like  red  instead  of  white)  –  you’ve  already  failed   •  Customer  will  put  up  with  an  imperfect,  but  rapidly  improving  product       Where  to  start  ideaSng     •  What  is  the  size  and  growth  of  the  market   •  How  is  the  market  going  to  evolve   •  Does  my  idea  target  a  small/rapidly  growing  market  or  an  old/dying  market   @jloomstein Self-­‐Awareness   Idea   Audience   Product     ExecuSon  
  • 17. Product   @jloomstein Overview   •  Great  idea  -­‐-­‐-­‐>  Great  product  -­‐-­‐-­‐>  Great  company   •  UnSl  you  build  a  great  product    -­‐  nothing  else  maaers         Where  to  start  ideaSng     •  Build  something  that  users  love  -­‐  Making  something  that  people  like  -­‐  is  a  great  way  to  fail   •  Its  beaer  to  build  something  that  a  small  amount  of  users  love  -­‐  than  a  something  that  a  lot   of  people  like   Think  for  yourself   •  What  are  the  products  you  love?  Now  -­‐  are  they  simple  to  use/learn?   •  Google  is  a  search  box  with  two  buaons     •  iPhone  was  the  first  mobile  phone  that  people  loved       Self-­‐Awareness   Idea   Audience   Product     ExecuSon  
  • 18. Product   @jloomstein Why  do  products  (start-­‐up’s)  die   •  Failure  to  build  a  product  people  love     •  Lack  of  word  of  mouth     •  Failure  to  find  1,000  true  believers     •  Lack  of  user  feedback     •  Asking  quesSons     •  Bonus  point  –  very  few  fail  from  funding           First  metrics  to  focus  on   •  Growth     •  Total  registraSons   •  AcSve  users   •  AcSvity  levels   •  RetenSon   •  Revenue      
  • 19. Boaom  line  –  if  you  don’t  get  this  stuff  right.  Nothing  else  will   maNer.          Success  =  Self-­‐Awareness  x  Idea  x  Product  x  Audience  x  Team  x  ExecuSon  x  Luck*       *Luck  =  random  number     Execu'on  is  everything.  
  • 21. Recap   @jloomstein Strategic  impera'ves   •  Audience  first.  Product  second.   •  Stop  trying  to  find  customers  for  your  products;  find  products  for  your  customers   •  1,000  true  believers   •  The  number  one  asset  to  everyone  is  Sme   •  You  can’t  create  demand   •  What  is  my  story   •  Stop  worrying  that  someone  is  going  to  steal  your  idea  (execuSon  is  everything)   •  You  can’t  outspend  brands   •  Everyone  is  compeSng  for  aaenSon    
  • 22. How  is  someone  going  to  pick  your  company  
  • 24. •  Win  by  being  more  ordinary,  more  standard,  and  cheaper   •  Or  win  by  being  faster,  more  remarkable,  and  more  human   Competing on price is a race to the bottom. You can’t out Wal-Mart….Wal-Mart
  • 25. Recap   @jloomstein •  Rule  1:  Build  your  personal  +  company  brand     •  Rule  2:  It’s  not  about  you,  it’s  about  your  customer   •  Rule  3:  Try  small  investments  into  the  plalorms   •  Rule  4:  Don’t  scale  unSl  its  profitable     •  Rule  5:  OpSmize  for  a  specific  tacSc  (I.e.  conversion,  reach,  etc.)   From  a  marke'ng  point  of  view     •  How  do  we  deliver  a  posi've  customer  experience  throughout  the  research,  discovery,  and  purchase  journey   •  How  do  we  create  client  or  customer-­‐centric  content   •  How  do  we  create  the  right  message  to  the  right  audience  at  the  right  'me   •  How  do  measure  the  effec'veness  of  our  markeSng  dollar     •  How  do  we  maximize  marke'ng  budget  with  limited  talent  and  training  resources   •  How  do  we  create  our  brand  so  people  know,  like,  trust,  and  buy  from  us   The  Decisions  you  make….  
  • 26. @jloomstein #Pubcon How  to  think  about  your  digital  strategy     Crea'ng  a  framework     Social  Media  |  Connected  Economy  |  Digital  Media  Opportuni'es    
  • 27. How  to  think  about  your  company     @jloomstein Company/ Brand   OperaSons   Finance  /   AccounSng   Human   Resources   MarkeSng  Sales   Vendors   DistribuSon  
  • 28. How  to  think  about  your  digital  strategy   @jloomstein MarkeSng     Website  /   SEO   In-­‐store   (Coupon,   Display,   Co-­‐Op)   Social   Digital   Media   (SEM)   E-­‐ Commerce   Mobile   Blog   PR/Event/ Influencer   CRM   Email   Video   Content   MarkeSng   Social   Facebook   Twiaer   LinkedIn   YouTube   Pinterest   Snapchat   Instagram   Streaming  
  • 29. How  it  plays  out     @jloomstein Company/ Brand   OperaSons   Finance  /   AccounSng   MarkeSng   Human   Resources  Sales   Vendors   DistribuSon   MarkeSng   Website   In-­‐Store   Digital  Media   (SEM)   E-­‐Commerce   Blog   Social   PR/Event/ Influencer   CRM   Email   Content   MarkeSng   SEO   Social   Facebook   Twiaer   LinkedIn   YouTube   Pinterest   Snapchat  Instagram   Streaming   Content   Outreach   Community  
  • 30. How  to  think  about  your  markeSng   @jloomstein Blogging  |  Social  |  SEO  |  Paid  Media  (SEM)     Call-­‐To-­‐AcSon  |  Landing  Page  |  Email   Sales      AnalyScs     CRM   Top  of  the  funnel   Pulling  visitors  to  website     Middle  of  the  funnel   ConverSng  aser  they  visit     Nearly  6B  searches  on  Google  everyday  –   maybe  a  few  of  those  people  would  be   interested  in  your  product     Boaom  of  the  funnel   Conversion  –  markeSng  asset  you  own  
  • 31. How  to  think  about  your  social  strategy   @jloomstein Social   Facebook   Twiaer   LinkedIn   Pinterest   Snapchat   Instagram   YouTube   Streaming   Content   Outreach   Community   E-­‐Books   •  Facebook  dark  posts   •  Facebook  promoted  posts   •  Facebook  ads       •  Blogs   •  Guest  posts   •  Infographics   •  Video     •  Podcast   •  Advertorial     •  YouTube  ads     •  Explainer  videos   •  Video  series     •  LinkedIn  ads   •  LinkedIn  blog  posts     •  LinkedIn  groups   •  Webinar  promoSon    
  • 32. Example  |  Investor     •  Company:  Founder  collecSve   •  Website:  www.foundercollecSve.com   •  About:  Seed-­‐stage  venture  capital  fund  built  by  a  collecSon  of  successful   entrepreneurs  ($200K+  /  30  investments  annually)   •  Focus:  Accelerate  the  relaSonship  process  +  build  thought  leadership  
  • 33. This  is  your  new  reality  
  • 34. @jloomstein #Pubcon 2005  |  Pope  John  Paul  
  • 35. @jloomstein #Pubcon 2013  |  Pope  Francis   2013  |  Pope  Francis  
  • 36. @jloomstein #Pubcon Everyone  is  compe'ng  for  aNen'on  and  experience  
  • 37. Ward,  “I  think  you   were  a  li4le  hard   on  the  Beaver…”  
  • 38. Do  This  |  Where  to  focus   •  IdenSfy  your  core  offering     •  Pick  your  super  power   •  Tell  a  beaer  story     •  Invest  in  operaSons  /  non-­‐revenue  acSviSes  (I.e.  accounSng,  project  management,  etc.)     •  Learn  that  you  can  either  being  a  meaningful  specific  or  a  wandering  generality     •  Fill  your  roster  with  the  right  people  (money,  technology,  client,  Sme,  recruiter,  sales)   •  Build  your  team  based  on  energy,  hustle,  integrity,  and  talent   •  Drop  the  stuff  you  suck  at  /  double  down  on  your  strengths     •  Understand  that  none  of  this  is  easy       Credit:  Karl  Sakas   @jloomstein
  • 39. @jloomstein #Pubcon This  is  your  goal….  
  • 40. Wait….About  Me     1999  –  Graduated  Bradley  University     2002  -­‐  Started  in  digital  markeSng     2005  –  Graduated  SMU  MBA     Work  for  “Big”   Agencies   Omnicom   2003-­‐  2010   2011  –  Started  Digital   Space   2016  –  Merged  Rogue   2011  –  D/FW  SEM   2012  –  Pubcon     2014  –  SMU  MBA  Adjunct                                Professor   @jloomstein
  • 41. @jloomstein #Pubcon ¨  10+  member  digital  strategy  agency  based  out  of  Dallas   ¨  We  develop  brand  strategies,  go-­‐to-­‐market  posiSon  strategies,  and  create  digital  markeSng   amplificaSon  models  for  mid-­‐market  companies  and  brands   ¨  Passionate  about  the  tools,  plalorms,  and  technology  used  to  connect  and  engage  consumers   And,  we  do  this   41
  • 42. @jloomstein #Pubcon 42 Execu'on  is  everything.   Where to connect…..we’d love to chat GoRogue.net hello@GoRogue.net James@GoRogue.net   @Jloomstein  
  • 43. Appendix   Building  a  Toolbox   Think  Strategy.  Not  TacSc.  
  • 44. Personal  branding  tools   Create  a  website  for  $10….   •  Create  personal  website  on  About.me,  Tumblr.com,  Magnt.com     •  Create  URL  on  GoDaddy.com   •  Redirect  personal  url  to  personal  website     Social  Profiles   •  Facebook  brand  page   •  Linkedin  (personalized  url)     •  LinkedIn  business  page   •  Twiaer   •  Instagram   •  Pinterest   •  Quora     @jloomstein
  • 45. Audience  listening  tools   Listening  for  opportunity     •  Google.com/trends   •  Alltop.com   •  Search.twiaer.com   •  Hootsuite.com   •  Topsy.com   •  SocialmenSon.com   •  Ubersuggest.com   •  AddictomaSc.com   •  Tagboard.com   •  Nuzzel.com   •  IceRocket.com   •  Tailwind.com   @jloomstein •  IdenSfy  relevant  topics  to  write  about     •  IdenSfy  headlines  that  impact  search  results     •  Discover  where  your  audience  hangs  out  online   •  IdenSfy  content  that  solves  a  problem   •  IdenSfy  who  leads  the  conversaSon  relevant  to  your  industry     •  What  type  of  content  trends  among  your  community     •  IdenSfy  influencers     None  of  these  tools  are  all-­‐inclusive.  They  catch  bits  and  pieces  of  what  is  out  there  but  don't  always   get  it  all.  If  you  run  a  search  every  day,  it  will  only  takes  a  few  minutes  to  scan  through  anything   new.  If  you  want  to  conduct  a  "fresh"  search  that  isn’t  skewed  by  your  Google  history,  use  the   Google  Chrome  browser  and  open  an  incognito  window  (ShiJ  +  CTRL  +  N)  so  it  doesn't  factor  your   Google  profile  in  results.  
  • 46. CompeStor  /  compeSSve  tools     @jloomstein Trending  Tools   •  BuzzSumo.com   •  ProductHunt.com   •  Google  Alerts   •  Google.com/Trends   •  Feedly.com   •  Trendspoar.com   •  Contentgems.com   •  AppAnnie.com       Compe'tor  Tools   •  MenSon.com   •  FanPageKarma.com   •  FollowerWonk.com   •  Hashtracking.com   •  MenSonMapp.com   •  Hootsuite.com   •  WhatRunsWhere.com   •  SpyFu.com   •  Alexa.com   •  SocialMetrix.com      
  • 47. CreaSve  /  amplifying  tools     @jloomstein Why  this  works   Build  online  properSes   Create  central  access  +  community     Workflows  +  automaSon   CreaSve  content  packaging     Organize  content  process   Benchmark  performance   Create  call  to  acSon  (Snip.ly)   Audience  insights   Social  listening     Localized  markeSng     Provides  scalability     •  Canva   •  PicMonkey   •  Pitch  Engine     •  OutBrain   •  RebelMouse.com   •  Kapost     •  Snip.ly   •  Spreadfast.com   •  Sprinklr.com   •  WeLink.com  
  • 48. Stay  smart  tools     @jloomstein Podcast     •  Gary  Vaynerchuck  (Ask  Gary  Vee  Show  –  YouTube  /  iTunes)   •  Lewis  Howes     •  This  Week  in  Startups    (TWIS)   Websites   •  ProductHunt.com   •  Top  100  apps  (iTunes)   Content  cura'on  /  management   •  Feedly   •  Get  Pocket  

Editor's Notes

  1. What’s your story: Are you a revolutionary or an underdog Make them believe you’re giving them something they can’t get anywhere else. Give a reason to follow you It’s all about loyalty, exclusivity, and inside access Serve your audience before you serve yourself
  2. So what is the ROI of doing alll this stuff
  3. So what is the ROI of doing alll this stuff