Learner Experience or LX is a model of training evaluation I've coined, that tests the cognitive faculties of a learner. The approach is based on the principles of service design thinking that have heavily influenced user experience (UX) and customer experience (CX) in the information architecture area.

1. Learner Experience
Good Bye Kirkpatrick & Other Outdated Models of Training
Evaluation.
Welcome LX
Learner Experience model for training evaluation
By Shahla Khan, author of 'Win Some Learn Some'.

2. What is LX?
Learner Experience or LX is a model of training evaluation
I've coined, that tests the cognitive faculties of a learner.
The approach is based on the principles of service design
thinking that have heavily influenced user experience (UX)
and customer experience (CX) in the information
architecture area.

3. What's UX and CX?
UX
User experience (UX) refers to a
person's total experience using a
particular product, system or
service. The first requirement for a
great user experience is to meet the
exact needs for the usage of a
product or a service, without fuss or
bother.
CX
Customer experience (CX) is the
product of an interaction between an
organization and a customer over
the duration of their relationship.
This interaction includes a
customer's attraction, awareness,
discovery, cultivation, advocacy and
purchase and use of a service

4. Successfully implemented UX & CX examples

5. The common feature that user experience (UX)
and customer experience (CX) share is that they
are centered around the 'user' of the service or
product NOT the producer.

6. The most successful products & services
today are:
• Things that don't make us think and use our brains.
• Simple that a child can interact with them.
• Delightful to use (images, text, videos).
• Presence of human touch.
• Solve problems before their competititors and at
reasonable prices.

7. Learner Experience is:
• Simple to understand for the evaluator.
• Simple to work with for the feedback receiver.
• Points out what areas to work on.
No complex theories, no 20 hour
interpretation issues.

8. What does the Learner Experience, LX graph look
like?

9. What are the points of evaluation in the LX
model?
1) Sense- evaluates on 5 levels whether the training made
sense to the learner.
2) Imagination- evaluates whether new ideas were
sparked.
3) Memory- evaluates if the trainign was memorable.
4) Understanding- evaluates the level of understanding.
5) Teamwork- tests whether teamwork is going anywhere.
6) Mirroring- the ultimate test of implementation.

10. These 6 test points have 5 laser sharp levels each
that leave no room for vague ambigious results
that usually come from tests like Kirkpatricks.

11. The idealThe ideal
graphgraph
One might suspect that the ideal graph
would look like this.
While it does assure the trainer that s/he
has performed well and the purpose of
training has been met, it would also be a
very tangible prompt to make the training
more challenging as the learners have
mastered the current level. No other
model of training evaluation is so
impeccable.
With service design approach, the
iteration, testing and prototype never
ends.

12. Differences between
Kirkpatrick, Kaufman, Hamblin
• Vague (for eg, reaction. Happy
sheets. Doesn't translate to
meaningful feedback).
• Complex. (L&D managers are
busy people. Who has the time to
unravel complex theories).
• Dry, boring & a forced task for the
learner.
Learner Experience (LX)
• Laser sharp (attacks the cognitive
faculties that are to be impacted
by training).
• Simple form (no prior
certifications, exams or reading
needed, DONE-FOR-YOU
solution).
• Human way of talking. Fun,
interesting & delightful.

13. What do the results convey?
 Results of various topics will inform you about the different areas of your
training that did great or not so great and everything in between.
 It's a universal test but the results can be diverse. For eg a training about
motivation will score high on imagination and memory but not so much on
teamwork and mirroring. And that's fine.
 Depending on your topic, you will get to see an exact picture of what's
working and what's not. Based on the graph that has low ranking, you can
decide whether to work on raising those metrics or not. For eg, you can
reflect whether or not to imbed team activities (virtual, real time or both).

14. Why LX is the future of Training Evaluations?
Benefits for trainee/learner
• It's learner centered lot more
than other models.
• It's a delight to fill in the first
place.
• Helps learner to reflect on exact
areas of training rather than a
whole mountain of literature.
Benefits for trainer (L&D,
speakers, trainers)
• It's simple for the trainers.
• It saves the trainer's valuable time
that's wasted in complex
evaluation forms that provide
ambigious results.
• It provides laser sharp view of
areas that work & the ones that
aren't.

15. How to get LX form to evaluate your training
session/ e-learning / speech / workshop?
Try FREE taster
sessions for 3
events
Purchase a
LICENSE for
unlimited use. Email
directly:
info@shahlakhan.me
OR

16. How it works? (Try FREE taster sessions for 3
events)
• You contact info@shahlakhan.me with a FREE BETA TESTER of
LX model request.
• I create a form and send you the link (you can send your logo,
image, video etc to personalise it for your audience, yes it's all
about the personal touch!)
• You share the link at the end of your training with your audience
or print the form and share hard copies to collect data.
• If the form has been filled online, I shall export you your data
within 6 hours of requesting.
• That's it, but if you need further advice for improving the areas that
scored low, I'm available :)

17. Sample form- TAKE IT FOR A SPIN
A sample form is ready for you to take it on a spin and get
to know the rankings, questions and experience the feel of
using a LX model!
Please click on the link below & enjoy. There is no
mandatory email requirement or calls to purchase anything
in the end. So feel free to explore.
https://shahla1.typeform.com/to/NimTEl

18. www.shahlakhan.me
Visit to work with me.
Things I can do for you:
Research your learners' needs based on all current
models (not the old TNA)
Discover problem areas.
Suggest solutions that are learner centered and easy
on the corporate vallet.