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New Tricks for Old Dogs
- 1. New Tricks for “Old Dogs” Transitioning and Adapting Quality Professional Experience To New Industries and Opportunities ASQ Calgary Fall Conference Nov. 4, 2016 Daniel Zrymiak, ASQ Fellow Regional Director, ASQ Region 4 (ASQ Canada)
- 2. Managing Your Career Transition Critical To Quality Segments for Managing Your Career Transition: • Desire • What is driving the change? Why is this change right for you? • Bring To Table • Existing Skills, Experience, Capabilities • Industry Participation: (see following slide for examples from Oil and Gas) • Add New • Incremental Skills needed • Capabilities to train on the job or upgrade during career transitions • Credentials • ASQ Mentorship, ASQ Certifications, Professional and Academic Training • Ride The Wave • Identify and align with prevailing trends and preferences • Connect and couple Quality with positive and popular initiatives including: • Productivity, Business Transformation, Organizational Development, Due Diligence, M&A • Social Responsibility, Safety, Environmental Mgmt., Employee Empowerment, First Nations • Non-Profit, Public Service (Healthcare, Education) – can’t be offshored nor outsourced________________________________________________________ New Tricks for “Old Dogs” ASQ Calgary Conference 2016 Daniel Zrymiak, ASQ Fellow, RD Region 4 (ASQ Canada)
- 3. Industry Participation – Oil and Gas Summary of Advantages of Oil and Gas Experience to be leveraged (per article by James Baker): • Project Management, Working Under Pressure • Complex projects with multiple contractors and mission-critical outcomes • Working In Difficult and Diverse Environments • Multiple outdoor and weather conditions, field based roles, international • Operations, contract, complex engineering, documentation, and administration • Managing Large Value Contracts • High value with considerable risk and visibility to success or failure • Health and Safety Excellence • Shortcuts in safety not an option, risk management, care and control • Technically Challenging Projects • Ability to learn, reason, organize, and implement knowledge and information • Combination of engineering, infrastructure, operations, and personnel ________________________________________________________ New Tricks for “Old Dogs” ASQ Calgary Conference 2016 Daniel Zrymiak, ASQ Fellow, RD Region 4 (ASQ Canada)
- 4. Transition 1: Sales and Marketing to Service Quality Desire • Reorient role to improve success Bring To Table • Marketing Academic background • Sales, Customer Service training Add New • Customer Experience, Service Quality • ISO 9002, Quality Circles Credentials • ISO 9000 Systems Lead Auditor Ride The Wave • Adopt a customer-centric approach to sales and marketing per Tom Peters “In Search of Excellence” ________________________________________________________ New Tricks for “Old Dogs” ASQ Calgary Conference 2016 Daniel Zrymiak, ASQ Fellow, RD Region 4 (ASQ Canada)
- 5. Transition 2: Service Quality to Manufacturing Desire • Shift to making “products” Bring To Table • ISO Quality Systems, Quality Improvement, • Document/Record Control Add New • Design, Inspection, Destructive Testing, Calibration • Statistical Process Control, Logistics Credentials • ASQ CQE, CQA Ride The Wave • Adopt Total Quality Management and Operations Management methods (i.e. Theory of Constraints, Quality Engineering) ________________________________________________________ New Tricks for “Old Dogs” ASQ Calgary Conference 2016 Daniel Zrymiak, ASQ Fellow, RD Region 4 (ASQ Canada)
- 6. Transition 3: Manufacturing to Medical Devices Desire • Go to where Quality is mandatory Bring To Table • ISO 9001, Quality Mgmt. Systems • Audits, CAPA, Product Controls Add New • FDA, CE Mark, Health Canada rules • Regulatory Affairs, Traceability Credentials • ASQ Biomedical, HACCP Ride The Wave • Link to innovative technology that saved healthcare costs, improved reliability, and in growth stages of market ________________________________________________________ New Tricks for “Old Dogs” ASQ Calgary Conference 2016 Daniel Zrymiak, ASQ Fellow, RD Region 4 (ASQ Canada)
- 7. Transition 4: Medical Devices to Software QA Desire • Software QA had higher demand and compensation ranges Bring To Table • Verification, Validation, Peer Reviews • Configuration Management Add New • Software Test, Automation • Project Mgmt., Business Analysis Credentials • ASQ CSQE Ride The Wave • Increase in Software QA due to “Dot.Com” boom and adoption of technology solutions in the workplace ________________________________________________________ New Tricks for “Old Dogs” ASQ Calgary Conference 2016 Daniel Zrymiak, ASQ Fellow, RD Region 4 (ASQ Canada)
- 8. Transition 5: Software QA to Applications Delivery Desire • More managerial role with greater span of control Bring To Table • Planning, Project Mgmt., Defect Mgmt. Add New • IT Service Mgmt., IT Operations • Program Mgmt., Team Mgmt. Credentials • ITIL, CMMI Ride The Wave • Applications projects were more frequent with more opportunities ________________________________________________________ New Tricks for “Old Dogs” ASQ Calgary Conference 2016 Daniel Zrymiak, ASQ Fellow, RD Region 4 (ASQ Canada)
- 9. Transition 6: Apps. Delivery to Perf/Ops Excellence Desire • Quality Management consulting role not targeted for offshoring Bring To Table • Prior experiences, professional skills • Experience with technology solutions Add New • Lean/ Six Sigma methodologies • Cost-orientation, Executive interaction Credentials • ASQ CSSBB, Master Black Belt (TBD) Ride The Wave • Orientation to business transformation and technology-driven cost efficiencies • Advanced role as quality expert with more staffing stability and predictability ________________________________________________________ New Tricks for “Old Dogs” ASQ Calgary Conference 2016 Daniel Zrymiak, ASQ Fellow, RD Region 4 (ASQ Canada)
- 10. Transition 7: Worker to Teacher/ Author/ Presenter Desire • Expand professional profile, earnings, and sponsorship to attend conferences and events. Bring To Table • Source knowledge, enthusiasm • Willingness to engage, malleability Add New • Technical Training techniques • Impactful communication, Structure Credentials • Technical Trainer, Editor mentorship Ride The Wave • Enhance day-job and serve existing demand for captivating writers and speakers. • Someday will be a Keynote Speaker ________________________________________________________ New Tricks for “Old Dogs” ASQ Calgary Conference 2016 Daniel Zrymiak, ASQ Fellow, RD Region 4 (ASQ Canada)
- 11. Managing Your Transition: Next Steps Critical To Quality Components for Managing Your Career Transition: • Desire • Visualize and capture your emotional desire – sustain persistence • Bring To Table • Itemize your personal inventory of capabilities – Gallup Strengthsfinder • Align and prioritize with the demands and desires of your target destination • Add New • Understand the demands and work to address personal gaps • Learn how to learn, devote time to self-enrichment and personal pursuits • Credentials • Use Informational Interviews to make contacts and elicit target knowledge • Pursue mentorship, ASQ Certifications, Professional and Academic Training • Ride The Wave • Connect and couple Quality with positive and popular initiatives • Understand and adapt to ongoing trends (i.e. globalization, technology) • Prepare now for world in 2017, 2020, 2036 ________________________________________________________ New Tricks for “Old Dogs” ASQ Calgary Conference 2016 Daniel Zrymiak, ASQ Fellow, RD Region 4 (ASQ Canada)
- 12. Questions and Next Steps ASQ is a source and provider of the Quality Body of Knowledge to support Career Transitions and professional growth ASQ Members are a source of mentorship and expertise • Explore ASQ – locally at http://www.asqcalgary.org – globally at www.asq.org • Attend the ASQ programs & events in person and virtually • Follow ASQ Influential Voices, ASQ Career Connection • Join ASQ Community groups on www.linkedin.com • Support your local ASQ Section and ASQ Divisions Daniel Zrymiak; Surrey, BC, Canada dzss@shaw.ca ________________________________________________________ New Tricks for “Old Dogs” ASQ Calgary Conference 2016 Daniel Zrymiak, ASQ Fellow, RD Region 4 (ASQ Canada)