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Best Practices for SMEs



“Improving the Productivity using Lean
     Manufacturing Techniques”

     HASH MANAGEMENT SERVICES LLP
               CHENNAI

           www.businessense.in
Introduction to Hash Management Services LLP

   Hash Management Services LLP works with manufacturing companies in the areas of Productivity
    improvements, Inventory and Purchase Optimization, and Supply Chain Re-Engineering

   Our areas of expertise are Lean Manufacturing Implementation covering 5S and other tools, Supply
    Chain Management, Market Assessment and Detailed Project reports

   Working on innovative ways to serve clients in the SME sector – through online training programs and
    niche applications to monitor the businesses

   More than 50 companies in the last 6 years across the following sectors:
       Auto Ancillaries
       Leather and Footwear Manufacturing
       Pumps
       Castings and Forgings
       Fabrication
       Electronic Components Manufacturing
       Medical Equipment Manufacturing
       Heavy Engineering                                                  www.hashllp.com
       Light Engineering                                                 www.businessense.in
Introduction to Lean Manufacturing




                           Lean Manufacturing

         A set of Management practices originated in Japan, useful in eliminating

        non-value added activities and improving the productivity in a faster and

                                       efficient manner !




© Hash Management Services LLP. 2013                                  www.hashllp.com
Lean Manufacturing



    A systematic approach to identifying and eliminating waste (non-

     value-added activities) through continuous improvement by flowing

     the product or service at the pull of the customer.




                          Doing more and more with less and less…




© Hash Management Services LLP. 2013                                www.hashllp.com
Lean Manufacturing - Terms


    Value Adding                                        Non-Value Adding
    Process:                                            Process (Waste):
    A process step that                                 Process steps that take
    transforms or shapes a                              time, resources, or
    product or service which                            space, but do not add
    is eventually sold to a                             value to the product or
    customer.                                           service.


                                       In most cases VA is only 5%


© Hash Management Services LLP. 2013                                     www.hashllp.com
7 wastes in Lean Manufacturing

                                                Waiting


                              Over-
                                                               Transportation
                            Production



                                              7
                                            Wastes                      Over-
                         Defects
                                                                      Processing




                                       Motion             Inventory


© Hash Management Services LLP. 2013                                               www.hashllp.com
Waste no: 1 - Waiting



                  Examples                     Characteristics

    •Idle time in which no value        •Person waiting for a machine
    added activities take place         •People watching machines run
    • Person wait time                  •Machine or materials waiting
    • Machine wait time                 for a person
    • Material wait time                •Lack of concern for equipment
                                        breakdowns or downtime
                                        •Long setup times
                                        •Unbalanced operations
                                        •Inconsistent work methods




© Hash Management Services LLP. 2013                          www.hashllp.com
Waste no: 2 - Transportation



                  Examples                     Characteristics

    •Any unnecessary material          •Multiple storage locations
    movement that does not support     •Multiple movement of material
    the lean manufacturing system      •Poor facility layout
                                       •Return of materials not used in
          •Conveyors                   production
          •Forklifts
          •Transfer Carts
          •Movement between shops




© Hash Management Services LLP. 2013                          www.hashllp.com
Waste no: 3 – Over-Processing



                  Examples                     Characteristics

    •Effort which adds no value to a   •Process bottlenecks
    product or service                 •Lack of clear customer
    • Work that can be combined        expectations
    with other processes               •Lack of customer input
    • Enhancements that are            concerning requirements
     transparent to the customer       •Redundant approvals
         •Multiple Tests               •Extra copies and excessive
         •Parts Handling               information
         •Inspections                  •Inefficient policies and
                                       procedures



© Hash Management Services LLP. 2013                          www.hashllp.com
Waste no: 4 – Inventory



                  Examples                      Characteristics

    •Any unnecessary supplies or        •Extra space on receiving docks
    materials that do not support the   •Build up of material between
    „Just In Time Production            processes
    System‟                             •Long lead times for engineering
         •Material on site (WIP)        change
         •Strategic Buys                •Long Supply Channels




© Hash Management Services LLP. 2013                          www.hashllp.com
Waste no: 5 – Motion



                  Examples                      Characteristics

    •Any movement of people which       •Looking for tools and parts
    does not add value to the           •Excessive reaching or bending
    product                             •Material too far apart (walk
                                        time)
                                        •Poor plant layout




© Hash Management Services LLP. 2013                          www.hashllp.com
Waste no: 6 – Defects



                  Examples                      Characteristics

    •Repair of a product or service to   •Extra floor space, tools and
    fulfill customer requirements        equipment
                                         •Extra manpower to inspect,
          •Warranty                      rework and repair
          •Rework                        •Additional inventory
          •Scrap                         •Questionable quality
                                         •Lower profits due to scrap
                                         •Incapable processes with
                                         excessive variation
                                         •Inadequate tools or equipment



© Hash Management Services LLP. 2013                           www.hashllp.com
Waste no: 7 – Over-Production



                  Examples                     Characteristics

    •Producing more than needed        •Inventory stockpiles
    • „Work ahead‟                     •Extra or oversized equipment
    •Producing at a faster pace then   •Unbalanced material flow and
    needed                             confusion about priority
                                       •Extra parts storage racks and
          •Stock                       manpower
          •Over build of capacity      •Build ahead of demand
          •Unbalanced production       •Large lot sizes or batch
                                       processing




© Hash Management Services LLP. 2013                         www.hashllp.com
Where to apply the Lean Manufacturing Principles ?
Bottleneck Process - Example



               A                       B           C

             1 min                     2 min       1 min




      Output of the line after 1 hour =        ?



© Hash Management Services LLP. 2013               www.hashllp.com
Bottleneck Process - Example



               A                       B           C

             1 min
                  X                    2 min
                                                       X
                                                   1 min




           30 Sec                                  45 Sec


      Output of the line after 1 hour =        ?

© Hash Management Services LLP. 2013               www.hashllp.com
Bottleneck Process - Example

                                        Bottleneck
                                         Process
               A                              B                   C

             1 min                           2 min                1 min
   No                                                                      No
   use                                                                     use

                                       Unless we improve the
           30 Sec                      bottleneck activity, the   45 Sec
                                        throughput will not
                                              increase




© Hash Management Services LLP. 2013                              www.hashllp.com
Focused Improvement - Kaizen

Regular Improvement                                              Kaizen




   Improvement is like sunlight:             Focused improvement concentrates the energy:
   • Lot of energy, but dispersed (wasted)   • Little energy, but concentrated and aligned
   • Small improvements                      • Enables significant (large) improvements
   • Slow progress.                          • Small time required
                                             • Rapid progress
© Hash Management Services LLP. 2013                                      www.hashllp.com
Popular Misconceptions


 Kaizen is only for employees.


 Kaizen is only a sort of a suggestion scheme.


 Any implemented improvement is Kaizen


 Kaizen is: SMALL improvements (only).


 Kaizen is continuous improvement



© Hash Management Services LLP. 2013              www.hashllp.com
Kaizen – Small change leading to large
                       improvement


 Isn‟t KAIZEN supposed to be small improvements?




 Kaizen is small change
      that leads to
   Large Improvement


© Hash Management Services LLP. 2013           www.hashllp.com
What is Kaizen

 Kaizen/ Focused Improvement is:

      Process Improvement

      in Strategically Important Areas

      Significant (Large) Improvements

      (and small ones that go with it)

      Sustainable Improvements

      Speedily Executed Improvements



© Hash Management Services LLP. 2013                    www.hashllp.com
Kaizen Principles



         Go to Gemba                   - When an abnormality occurs


         Check Gembutsu                - Machine, Material, Failures, Rejects etc.


         Search for                    - Muda (waste), Mura (inconsistency), Muri (physical strain)


         Speak with data               - Take temporary countermeasures on the spot


         Make Kaizens                  - Remove root causes


         Standardize                   - Standardize to prevent recurrance




© Hash Management Services LLP. 2013                                                         www.hashllp.com
Kaizen Rules


              Ready to give up traditional thinking, question everything

              Ask 5x „WHY“ and find problem‘s root cause

              Ask what can be done, not explain why something cannot be

              Imperfect progress is better than postponed perfection

              Produce only perfect quality and correct mistakes immediately

              Invest time and creativity in Kaizen, not money.

              Solve problems in the team

              Kaizen does not have any end



© Hash Management Services LLP. 2013                                          www.hashllp.com
Kaizen requires a non-blaming culture


                   Blaming                   Non-blaming
           •   Fault-finding           •   Fact-finding
           •   Focus on individual     •   Focus on process
           •   Ask “Who?”              •   Ask “Why?”
           •   Zero in on function     •   Look for systems issues
           •   Make assumptions        •   Determine needs
           •   Blame                   •   Hold accountable
           •   Control                 •   Assist
           •   Inspect/sort            •   Improve capability




© Hash Management Services LLP. 2013                           www.hashllp.com
Benefits of Kaizen

 Evaluates system with data


 Allows “real” issues to emerge


 Decreases negative blaming activity


 Increases trust


 Increases quality of communication


 Increases capability


© Hash Management Services LLP. 2013                 www.hashllp.com
Kaizen promotes Process Oriented Thinking

 Self-Discipline: Apply a common process


 Time Focus: How long does the process take?


 Skill Focus: What skills are required?


 Participation: How can I make improvements?


 Morale: How will changes affect others?


 Communication: Why are changes made?


© Hash Management Services LLP. 2013            www.hashllp.com
Work Place Improvements

          Ways                             Searches              Multiple handling




                                                                  Bore         Deburr




                                       Werkzeug

                                                   Meßmittel



                                            Reinigung




     Arrange the machines               Arrange Tools and aids    Boring combined with
     closely to the operator                                      Deburring


© Hash Management Services LLP. 2013                                     www.hashllp.com
Work Place Improvements

 Long travel by the                    Materials placed between   Badly seizable
 employees                             the employees              material
                                       More space available




                                                                  Aid and servome
                                                                  chanisms


© Hash Management Services LLP. 2013                                 www.hashllp.com
Work Place Improvements

           Soldering
                          Pack




                                       U-line against clockwise
                                       direction (with small articles),
                                       there right hand for feeding, left
                                       hand for starting



          Soldering
                         Pack




                                       Tables on same height,
       And removal at                  so that parts do not have to
       the same side                   be lifted


© Hash Management Services LLP. 2013                                        www.hashllp.com
Work Place Improvements

 Small parts are                                     The order
 difficult to take                                   is not optimal




                                                    as is the case for




© Hash Management Services LLP. 2013            www.hashllp.com
Work Place Improvements

    The part is very
    difficult to lift




                                          Type B




                                          Type B   Type A

                                                   Visual management
                                                   facilitates

© Hash Management Services LLP. 2013                 www.hashllp.com
Work Place Improvements

                                                    3 different lengths




                               Magnet
                               more approximately
                 30-50°        Head



            a              b            c


© Hash Management Services LLP. 2013                                      www.hashllp.com
Work Place Improvements


       for component A    for component B   for component A   for component B




                                                 Abfall-
                                                 loch




© Hash Management Services LLP. 2013                              www.hashllp.com
Best Practices for SMEs



“Improving the Productivity using Lean
     Manufacturing Techniques”

     HASH MANAGEMENT SERVICES LLP
               CHENNAI

           www.businessense.in

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Lean manufacturing

  • 1. Best Practices for SMEs “Improving the Productivity using Lean Manufacturing Techniques” HASH MANAGEMENT SERVICES LLP CHENNAI www.businessense.in
  • 2. Introduction to Hash Management Services LLP  Hash Management Services LLP works with manufacturing companies in the areas of Productivity improvements, Inventory and Purchase Optimization, and Supply Chain Re-Engineering  Our areas of expertise are Lean Manufacturing Implementation covering 5S and other tools, Supply Chain Management, Market Assessment and Detailed Project reports  Working on innovative ways to serve clients in the SME sector – through online training programs and niche applications to monitor the businesses  More than 50 companies in the last 6 years across the following sectors:  Auto Ancillaries  Leather and Footwear Manufacturing  Pumps  Castings and Forgings  Fabrication  Electronic Components Manufacturing  Medical Equipment Manufacturing  Heavy Engineering www.hashllp.com  Light Engineering www.businessense.in
  • 3. Introduction to Lean Manufacturing Lean Manufacturing A set of Management practices originated in Japan, useful in eliminating non-value added activities and improving the productivity in a faster and efficient manner ! © Hash Management Services LLP. 2013 www.hashllp.com
  • 4. Lean Manufacturing  A systematic approach to identifying and eliminating waste (non- value-added activities) through continuous improvement by flowing the product or service at the pull of the customer. Doing more and more with less and less… © Hash Management Services LLP. 2013 www.hashllp.com
  • 5. Lean Manufacturing - Terms Value Adding Non-Value Adding Process: Process (Waste): A process step that Process steps that take transforms or shapes a time, resources, or product or service which space, but do not add is eventually sold to a value to the product or customer. service. In most cases VA is only 5% © Hash Management Services LLP. 2013 www.hashllp.com
  • 6. 7 wastes in Lean Manufacturing Waiting Over- Transportation Production 7 Wastes Over- Defects Processing Motion Inventory © Hash Management Services LLP. 2013 www.hashllp.com
  • 7. Waste no: 1 - Waiting Examples Characteristics •Idle time in which no value •Person waiting for a machine added activities take place •People watching machines run • Person wait time •Machine or materials waiting • Machine wait time for a person • Material wait time •Lack of concern for equipment breakdowns or downtime •Long setup times •Unbalanced operations •Inconsistent work methods © Hash Management Services LLP. 2013 www.hashllp.com
  • 8. Waste no: 2 - Transportation Examples Characteristics •Any unnecessary material •Multiple storage locations movement that does not support •Multiple movement of material the lean manufacturing system •Poor facility layout •Return of materials not used in •Conveyors production •Forklifts •Transfer Carts •Movement between shops © Hash Management Services LLP. 2013 www.hashllp.com
  • 9. Waste no: 3 – Over-Processing Examples Characteristics •Effort which adds no value to a •Process bottlenecks product or service •Lack of clear customer • Work that can be combined expectations with other processes •Lack of customer input • Enhancements that are concerning requirements transparent to the customer •Redundant approvals •Multiple Tests •Extra copies and excessive •Parts Handling information •Inspections •Inefficient policies and procedures © Hash Management Services LLP. 2013 www.hashllp.com
  • 10. Waste no: 4 – Inventory Examples Characteristics •Any unnecessary supplies or •Extra space on receiving docks materials that do not support the •Build up of material between „Just In Time Production processes System‟ •Long lead times for engineering •Material on site (WIP) change •Strategic Buys •Long Supply Channels © Hash Management Services LLP. 2013 www.hashllp.com
  • 11. Waste no: 5 – Motion Examples Characteristics •Any movement of people which •Looking for tools and parts does not add value to the •Excessive reaching or bending product •Material too far apart (walk time) •Poor plant layout © Hash Management Services LLP. 2013 www.hashllp.com
  • 12. Waste no: 6 – Defects Examples Characteristics •Repair of a product or service to •Extra floor space, tools and fulfill customer requirements equipment •Extra manpower to inspect, •Warranty rework and repair •Rework •Additional inventory •Scrap •Questionable quality •Lower profits due to scrap •Incapable processes with excessive variation •Inadequate tools or equipment © Hash Management Services LLP. 2013 www.hashllp.com
  • 13. Waste no: 7 – Over-Production Examples Characteristics •Producing more than needed •Inventory stockpiles • „Work ahead‟ •Extra or oversized equipment •Producing at a faster pace then •Unbalanced material flow and needed confusion about priority •Extra parts storage racks and •Stock manpower •Over build of capacity •Build ahead of demand •Unbalanced production •Large lot sizes or batch processing © Hash Management Services LLP. 2013 www.hashllp.com
  • 14. Where to apply the Lean Manufacturing Principles ?
  • 15. Bottleneck Process - Example A B C 1 min 2 min 1 min Output of the line after 1 hour = ? © Hash Management Services LLP. 2013 www.hashllp.com
  • 16. Bottleneck Process - Example A B C 1 min X 2 min X 1 min 30 Sec 45 Sec Output of the line after 1 hour = ? © Hash Management Services LLP. 2013 www.hashllp.com
  • 17. Bottleneck Process - Example Bottleneck Process A B C 1 min 2 min 1 min No No use use Unless we improve the 30 Sec bottleneck activity, the 45 Sec throughput will not increase © Hash Management Services LLP. 2013 www.hashllp.com
  • 18. Focused Improvement - Kaizen Regular Improvement Kaizen Improvement is like sunlight: Focused improvement concentrates the energy: • Lot of energy, but dispersed (wasted) • Little energy, but concentrated and aligned • Small improvements • Enables significant (large) improvements • Slow progress. • Small time required • Rapid progress © Hash Management Services LLP. 2013 www.hashllp.com
  • 19. Popular Misconceptions  Kaizen is only for employees.  Kaizen is only a sort of a suggestion scheme.  Any implemented improvement is Kaizen  Kaizen is: SMALL improvements (only).  Kaizen is continuous improvement © Hash Management Services LLP. 2013 www.hashllp.com
  • 20. Kaizen – Small change leading to large improvement  Isn‟t KAIZEN supposed to be small improvements? Kaizen is small change that leads to Large Improvement © Hash Management Services LLP. 2013 www.hashllp.com
  • 21. What is Kaizen  Kaizen/ Focused Improvement is:  Process Improvement  in Strategically Important Areas  Significant (Large) Improvements  (and small ones that go with it)  Sustainable Improvements  Speedily Executed Improvements © Hash Management Services LLP. 2013 www.hashllp.com
  • 22. Kaizen Principles Go to Gemba - When an abnormality occurs Check Gembutsu - Machine, Material, Failures, Rejects etc. Search for - Muda (waste), Mura (inconsistency), Muri (physical strain) Speak with data - Take temporary countermeasures on the spot Make Kaizens - Remove root causes Standardize - Standardize to prevent recurrance © Hash Management Services LLP. 2013 www.hashllp.com
  • 23. Kaizen Rules Ready to give up traditional thinking, question everything Ask 5x „WHY“ and find problem‘s root cause Ask what can be done, not explain why something cannot be Imperfect progress is better than postponed perfection Produce only perfect quality and correct mistakes immediately Invest time and creativity in Kaizen, not money. Solve problems in the team Kaizen does not have any end © Hash Management Services LLP. 2013 www.hashllp.com
  • 24. Kaizen requires a non-blaming culture Blaming Non-blaming • Fault-finding • Fact-finding • Focus on individual • Focus on process • Ask “Who?” • Ask “Why?” • Zero in on function • Look for systems issues • Make assumptions • Determine needs • Blame • Hold accountable • Control • Assist • Inspect/sort • Improve capability © Hash Management Services LLP. 2013 www.hashllp.com
  • 25. Benefits of Kaizen  Evaluates system with data  Allows “real” issues to emerge  Decreases negative blaming activity  Increases trust  Increases quality of communication  Increases capability © Hash Management Services LLP. 2013 www.hashllp.com
  • 26. Kaizen promotes Process Oriented Thinking  Self-Discipline: Apply a common process  Time Focus: How long does the process take?  Skill Focus: What skills are required?  Participation: How can I make improvements?  Morale: How will changes affect others?  Communication: Why are changes made? © Hash Management Services LLP. 2013 www.hashllp.com
  • 27. Work Place Improvements Ways Searches Multiple handling Bore Deburr Werkzeug Meßmittel Reinigung Arrange the machines Arrange Tools and aids Boring combined with closely to the operator Deburring © Hash Management Services LLP. 2013 www.hashllp.com
  • 28. Work Place Improvements Long travel by the Materials placed between Badly seizable employees the employees material More space available Aid and servome chanisms © Hash Management Services LLP. 2013 www.hashllp.com
  • 29. Work Place Improvements Soldering Pack U-line against clockwise direction (with small articles), there right hand for feeding, left hand for starting Soldering Pack Tables on same height, And removal at so that parts do not have to the same side be lifted © Hash Management Services LLP. 2013 www.hashllp.com
  • 30. Work Place Improvements Small parts are The order difficult to take is not optimal as is the case for © Hash Management Services LLP. 2013 www.hashllp.com
  • 31. Work Place Improvements The part is very difficult to lift Type B Type B Type A Visual management facilitates © Hash Management Services LLP. 2013 www.hashllp.com
  • 32. Work Place Improvements 3 different lengths Magnet more approximately 30-50° Head a b c © Hash Management Services LLP. 2013 www.hashllp.com
  • 33. Work Place Improvements for component A for component B for component A for component B Abfall- loch © Hash Management Services LLP. 2013 www.hashllp.com
  • 34. Best Practices for SMEs “Improving the Productivity using Lean Manufacturing Techniques” HASH MANAGEMENT SERVICES LLP CHENNAI www.businessense.in