Webinar held on July 15, 2009 Lean Fundamentals Overview Presented by: Michael E. Parker Description: Utilizing my one-on-one training by lean experts from Toyota Motor Corporation (TMC) in Japan's Toyota City, you'll receive an overview on the main fundamentals that drive the lean management philosophy and learn how you can begin implementing these philosophies in your business. Whether you are a small business owner, entrepreneur, mid-level to senior-level manager or director, you will gain valuable insight on the critical business issues you are facing today and how to utilize lean management principles to recognize areas to reduce costs, add value and change your processes for the better. We will discuss these key fundamentals of lean management: o Cost Reduction Principle o Lead-Time Reduction o 7 Forms of Waste o Just-In-Time o Built-in-Quality (Jidoka) o Level Scheduling (Heijunka) o Pull Systems (Kanban) o Kaizen

1. LEAN FUNDAMENTALS WELCOME

2. Webinar Outline About Michael E. Parker Business Today The Beginning of TPS Lean Fundamentals Overview Lean Certification Questions & Answers

3. LEAN FUNDAMENTALS About Michael E. Parker

4. B.S. Operations & Procurement M.B.A in Management Science 1st Generation Lean Expertise Handpicked by Akio Toyoda Author & Award Winning Entrepreneur

5. LEAN FUNDAMENTALS Business Today

6. Employee Morale & Customer Satisfaction Given the current economy with businesses downsizing and cutting costs to stay alive, and with some even passing costs to the customer, how do you keep employees happy, motivated and productive as well as meet/exceed customer satisfaction and create/maintain customer loyalty?

7. More Money for Less Service? Example: Transportation services are raising fares and cutting back on service… so customers are paying more for getting where they need to go while having to deal with less convenient and infrequent scheduling.

8. What’s GM Going To Do? The new General Motors will be faster and more responsive to customers than the old one, and it will make money and repay government loans faster than required, CEO Fritz Henderson said Friday as a leaner version of the automaker emerged from bankruptcy protection…

9. What’s GM Going To Do? The bulk of General Motors Corp.'s assets were transferred to a company controlled by the U.S. government. He said the company now will focus more on customers, including a partnership with eBay to test auctioning vehicles online.

10. What’s GM Going To Do? The new GM will also build more cars and trucks that consumers want and launch them faster than in the past, the CEO said.

11. Charged to Use the Bathroom? Ryanair CEO Michael O’Leary’s told the BBC that Ryanair was considering charging passengers to use the toilet in flight. O’Leary says the airline has looked at the idea before and is investigating it once again. O’Leary told the BBC Breakfast show.

12. Unfair Baggage Fees? Travelers aren't immune from rising fees. Starting Wednesday, June 10, United Airlines customers who don't pay their checked-baggage fees online will start paying an extra $5 at the airport, Chicagotribune.com says. That will amount to $20 for the first bag and $30 for the second. US Airways will follow suit.

13. LEAN FUNDAMENTALS The Beginning of TPS

14. The Three TPS Pioneers Sakichi Toyoda Taiichi Ohno Kiichiro Toyoda Just-in-Time Pull Systems Built-In-Quality

15. Comments – Kiichiro Toyoda “I plan to cut down on the slack time within work processes and in the shipping of parts and materials as much as possible. As the basic principle in realizing this plan, I will uphold the just-in-time approach. The guiding rule is not to have goods shipped too early or too late.” Kiichiro Toyoda, founder of Toyota Motor Company, 1938

16. Comments – Taiichi Ohno “All we are doing is looking at the timeline from the moment the customer gives us an order to the point when we collect the cash. And we are reducing that time by removing the non-value added wastes” Taiichi Ohno, 1988

18. When it is needed,

19. in the right amount, &

21. Hard Times led to TPS TPS started after World War II It began to be noticed after 1973’s oil crisis In 1974 Japan’s economy was in a state of zero growth Toyota was able to somehow sustain strong earnings in 1975, 1976, and 1977

22. LEAN FUNDAMENTALS Overview

24. at the lowest possible cost

25. as soon as possible“If you’re not striving for customer satisfaction, thenwhy are you in business anyway?”

26. The Highest Quality Vehicle There is an increase in Quality when team members learn to identify and eliminate waste. Eliminating waste consists ofpreventing defects which willimprove quality. Within the TPS philosophy it is important to realize that quality should be “built-in” at each process (Jidoka).

27. Shortest Possible Lead-Time SUPPLIER ORDER MANUFACTURE SHIPPING CUSTOMER LEAD-TIME Must ensure that the product is available to the user when they want it: demands great flexibility ability to produce in the shortest lead-time Lead-Time In a logistics context, the time between the point of order and the receipt of the goods ordered. The new competitive advantage – “Who can get value to the customer faster?”

28. Respect For The Human Element Customer satisfaction is a result of team member satisfaction. All team members must participate in the system. There must be a solid framework for cultivating capable leaders and enhancing team member skills. Improvement should be drivenby those who do the work. Encourage teamwork and trainteam members to identify and attack waste in all forms.

31. LEAN FUNDAMENTALS Certification

32. Curriculum Overview Understanding the Toyota Production System (1.5h) Identifying and Eliminating the 7 Forms of Waste (1.5h) The Benefits of Level Scheduling (1.5h) The Pull System Philosophy & Kanban (1.5h) Just-In-Time (1.5h) Built-In-Quality & Visual Control (1.5h) 6 Classes @ $99 each Total Cost: $594

33. Early Bird Discount Early Bird Discount if you sign up by July 24, 2009: 6 Classes @ $49 each Only $294

34. Prepay for Only $249.95 ($44 off the discount) Lean Fundamentals Certification Understanding the Toyota Production System Identifying and Eliminating the 7 Forms of Waste The Benefits of Level Scheduling The Pull System Philosophy & Kanban Just-In-Time Built-In-Quality & Visual Control Autographed copy of “Who Said So?” (Valued at $19.95) Free webinar on Standardization & Kaizen (Valued at $99) Sessions viewable for 30 days

35. What Is This Worth?? Total Value = $713 6 Lean Fundamental Classes 1 Bonus Class: Standardization & Kaizen Autographed “Who Said So?” Book

36. This Is A Great Deal!! If you prepay by July 24 $249.95 VALUE $713

37. LEAN FUNDAMENTALS To Register Visit Us Online at:vcminstitute.comclick “Products” then “Webinars”

38. LEAN FUNDAMENTALS Questions & Answers