James (Jef) Lawlor is a PC and Macintosh technician and Windows migration/deployment specialist with over 20 years of experience in configuration management, repairs, installations, and upgrades. He has a current U.S. government security clearance and has held positions providing IT support, software installation, and computer deployment for various companies including Intuit, Dell, Hewlett Packard, and Pima County. Lawlor has extensive expertise with Macintosh and Windows operating systems and certifications including A+, Network+, MCTS/MCITP Windows 7, and security certifications.

1. James (Jef) Lawlor
PC & Macintosh Technician
Windows Migration / Deployment Specialist
520-389-2751 jeflawlor@hotmail.com
LINKED IN: https://w ww.linkedin.com/in/jef-law lor-265b866
current Tier 3b National Security Clearance
On-goingshort term contract positionsin the Tucson areafor variousstaffing agencies.
July 2016 –Oct 2016 Lacerte Help DeskSpecialist - Intuit
Call center positionfor corporateend of seasontax returns.
January 2016
DeploymentSpecialistfor SG-Tyco / Dell: Deployed 15 laptops. Thisincluded desk-sidesetup,network connectivity,variousperipheral
setup and functionality. Supervisor: Shavone Johnson,Dellproject lead
Anthony Muscolino| Professional Recruiter | Apex Systems (804) 545-7751
amuscolino@apexsystemsinc.com www.apexsystemsinc.com
June 2015 –November2015 - DeploymentSpecialist/ITSupport–CSC/HewlettPackard –servicingSocial SecurityAdministration.
National travel assignmentinstallingnew laptopsand peripherals for SSAend users. Thisincluded desk-sidesetup,active directoryinput,
network connectivity,variousperipheral setup andfunctionality.Imagingnewlaptopswith user profiles via flash drive/DVD and across
company Intranet LAN / Pixie boot for deployment under stricttime restraints.
Ben Lydecker - ProgramManager atCSC,7104Ambassador Road,Ste.100,Windsor,MD 21244 (443) 729-0905
April2015 –June 2015 - Migration Specialist/ITSupport–CSC/The ComputerMerchant–contractposition for PayPal/ eBay.
Performed server and softwaremigration for end users. Required specificinternal knowledgeof thecompany network systemsa nd
specificsoftwaretheend users require. I havesuccessfullymigrated hundredsof laptop'sanddesktopsatvariousnational locations.
I also imaged newPCs via flash drive/DVDand acrosscompanyIntranet LAN / Pixie boot I wasrequested to stay on after themigration
to help local ITin Scottsdale,AZ,with GSD troubletickets of variousnaturesfromimagingnewMac’sand PC’sto daily end user issues
utilizingtheRemedyticket system and active directory input
Supervisor: Brent Schuko,TechnicalRecruiter,The ComputerMerchant,Ltd.,800-617-6172 x4409 mbschuko@tcml.com
January 2015 –March 2015 - Deployment Specialist:contractposition for PIMA County,AZ - AllStatesConsulting–recruiter for BlackBox
Inc. I successfully deployed several hundred newPCs for countyemployeesunder stricttimerestraints. Thisincluded deskside setup,
makingsureof network connectivity,variousperipheral setup andfunctionality.
Supervisor: DougTran,PMP,Program Manager |Black Box Global NetworkServices|(615) 250-2919 |doug.tran@blackbox.com
November 2013–November 2014- Departmentofthe Treasury/ I.R.S./ Hewlett Packard / CSC national governmentcontract
Migration/Deployment Specialist: WindowsXP to Windows7 Migration / Deployment
Supervisor:ScottMontagne,EnterpriseAccountDelivery Manager,HPES Hewlett-Packard Company
Over the courseof theyear, Isuccessfully migrated and deployed wellover 3,000 PCs,on-site throughout thecountryand several
hundred remotelyfrommyhomeoffice. Of theusers thatdid notreceivea newPC,itwas necessary for meto back up user datato a
secure location then securelywipe the user’sold PC,installingWindows7 via Flash Drive,DVDor Pixie Boot,updatingActive Directory
as well asinstall,testand certify numerousimperativeandspecific applicationsthatdemanded each function properly withoutfail,
under stricttimerestraints.
* Local and network installation and configuration ofhundredsofHP/Lexmark/Canon and Xerox multi-function printersand scanners
* Migrate user certificates,encrypted files, emaildatafiles(pst) and other application configuration files*Wirelessair-card
installationandconfigurationof varioushardwareand providers *Ability to performpassword recovery**Adding/updating usersto
group functionsthroughActive Directory*Install specificsoftwarethrough theAltirisconsole *Performed troubleshootingof
technical and customer related issues.
Although we had an escalation process to use if necessary I was able to handle each incident personally and professionally about
98% of the time and received praise from even the most disgruntled users.

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James (Jef) Lawlor
PC & Macintosh Technician
Windows Migration & Deployment Specialist
520-389-2751 jeflawlor@hotmail.com
current National Security Clearance – 11/ 2015
______________________________________________
January 2005 - October, 2012
StarGroupInternational
Personal administrative assistant to the President, website/graphic designer, network administrator
Assistedindailypublishingcompanyoperations. Data Collection, marketing, seeking new clients.
January 2012- July, 2012
ATT, (Teleperformance, Inc.) Help Desk Specialist
Supporting RIMBlackberry/ Apple iPhone clients via Help desk companysoftware.
Phone support for companyclients using Blackberryand iPhone mobile devices.
August 2008 – June 2010
Wayne Barton Study Center, Boca Raton, FL
Computer LabTutor for middle and highschool students, Network Administrator
January 2001-December 2001
Document Storage Systems - West Palm Beach, FL
Installation Specialist: Medical Software InstallerSpecialist at U.S. Veterans Hospitals
* Provided software installation, trainingand certificationto keyIT personnel throughout the U.S.
February 2000-January 2001
Nortel (Latin Division) HelpDesk Specialist
* Hardware andsoftware installation * Hardware andsoftware issue tracking andfix
Software and Hardware Expertise
* Extensive expertise with MacintoshandWindows Operating Systems withlimited Linux OS
20+ years’ experience inconfigurationmanagement, repairs, installationandupgrades
DNS /DHCP issues, IP address conflicts/Active Directoryinput
Education:
Palm Beach State College: 2012-13
* Microsoft Office 2010 (MOS) - completed2013 *CompTIA A+ - completed2013
* CompTIA Network+ - completed2013 * Linux+ – completed 2013 * MCTS/MCITPWindows 7 - completed 2013
* Network SecurityCertifications - in progress
Microsoft/CompTec 2001-2002
* M.C.S.E. – Windows 2000 – 06/2002
* 120 hours - Microsoft CloudTraining– 06/2011
* 80 hours Windows 7 Deployment Training – 11/2013
* BlackberryTraining andCertification
Military U.S. Army Veteran
Current U.S. Government SecurityClearance (MBI-11/2015)
Anydategapsbetween thepositionsIhave held from above includeoperating myown computer repair businessand acted asa
publishing designer and consultant for various companies. (i.e. Credit Union Times, Credit Union Journal,MusicCityNews,and
others.)