Stewart Palacios has over 15 years of experience in information technology, including positions as an Information Systems Analyst, IT Technician, and IT Administrator. He has a background in computer networking, systems administration, and information security. Palacios is fluent in English and Spanish with basic skills in German, Japanese, and Korean. His technical skills include troubleshooting software, hardware, and network issues as well as setting up and repairing computers, servers, and other equipment.

1. Stewart Palacios
S.palacios92139@gmail.com
760-554-3134 (cell)
2815 N. Shilo Road, Apt. 174, Garland, TX 75044
Education
Graduated: June 2005 ITT Technical Institute San Diego, CA
Intended Major: Information Systems Security
Graduated: June 2003 ITT Technical Institute San Diego, CA
Intended Major: Computer Networking Systems Administration
Relevant Experience
February 2001 -June 2005 ITT Technical Institute San Diego, CA
Student were Instructed in Learning
● skills in computer systems, operatingsystems, local and wide area network systems, telecommunications fundamentals and
the administrative tasks related to such systems.
● evaluate the security needs of computer and network systems, various computer andnetwork safeguarding solutions, and
managing the implementationandmaintenance of security devices, systems, procedures and countermeasures.
Technical Experience
March 2011-June 2015 Mitchell International San Diego, CA
Information System Analyst
● Trainedand mentoredboth new hire, and junior personnel on troubleshootingvarious proprietary internal software, and
server issues.
● Trainedsubordinates on OS, and Networking issues, & how to diffuse high pressure situations.
● Educated team by displaying aptitude when takingescalated High-Pressure situations from other teams.
● Took initiate on high profile issues, while also decrypting what the customer issues were, while they were uncertain of the
information they had.
● Was the only escalation point for the other Information System Administrator teams within the company, when they were
unable to solve the issues.
● Customer Service/Technical Support, SalesForce ticketingsystem.
October 2009 - March 2011 Palacios Consulting El Centro, CA
Information Technology Technician
● Assisted direct customer on home and business computer and server repair and upgrades as requested by client.
● Instructedcompany employees on computer and information systems security, with social engineering awareness and
malware avoidance training.
● Gave price assessments on cost of setting up their network or cost to upgrade their systems.
September 2009 - October 2009 Clinicas Del Pueblo Corporate Imperial Valley County, CA
IT Administrator
● Sourced while IT Manager was out on medical leave, while upgrading XP OS to Windows 7 OS across the network.
● Directly responsible for upgrading, modernizing and repairingequipment for all clinics in the Imperial Valley County.
● Assisted users with various issues, including but not limitedto, password resets, printer setup, file restoration andmail
server troubleshooting, Wan/Lan installation, repair of both hardware and software issues that appliedto network
connectivity.

2. ● Took initiative in repair existingend point devices, and servers for the Imperial Valley Region while also conducting end
user and peripheral hardware support.
● Responsible for configuration conflict resolution.
● Maintained99% up-time while also coming in under budget, and ahead of all my scheduled deadlines.
May 2005 - August 2009 Navy Marine Corp Intranet San Diego, CA / Yuma, AZ
● Contractedwith the main goal of Blackberry Software upgrade and troubleshooting.
● Scope expanded to include information security andfield services repair base on job performance andaptitude.
● Assisted the users with password resets, printer setup and repair, File restoration on mail server and user accounts.
● Troubleshoot both hardware and software issues regarding user’s connectivity via LAN/WAN.
● Serviced over 800 military customers
● Contractedto troubleshoot andrepair software for the navy/marine contract set by EDS.
● I was required to speak with military personal from low rank to VIP officials and troubleshoot any computer issue that the
customer might be experiencing. Issues included mail server problems, roaming profile issues, Office and 3rd party
software issues, data recovery, VPN and Network related issues.
● Major work focus was done on password reset, Printer Setup and/or mapping, File Restoration on various levels from
roaming profile to file server restorations.
● Successfully connectedvarious Remote Network to the Marine’s Secured Network following the security process required
to keep network security integrity both via WAN and LAN connection.
● Remedy Ticketing
Achievements & Language Skills
Languages
● Spanish - Fluent
● English - Fluent
● German - Basic
● Japanese - Basic
● Korean - Starter
Achievements
Mitchell International
● ConductedResearch onwhat others viewedas a customer error. the results of myfindingleadto findinga fault in our systems that
once fixedallowedfor a resolutionof multiple client's frustrationbeingcleared.
● Assignedto multiple test projects andaskedfor myinput onimprovement.
● ReceivedRequest from assistance fromvarious higher tier technicians for issues past what mylevel was.
● Took control of an issue where I have tostepup andperform theAccount manager's jobtoclearan Issue with a biginvestor.
Navy Marine Corps Intranet
● Servicedover 5000militarycustomers worldwide
● Resolvedover 200tickets per day basedon call volume
● Award for fastest Call resolutionout of 500+ other Technicians
● Passedthe File Server Cert test forNMCI andgot escalatedtohandle VIP issues