Michael J McDermott has over 30 years of experience in IT support, systems administration, database management, and software development. He is proficient in UNIX, Microsoft, Unisys, and mainframe platforms. His work experience includes imaging laptops and desktops, installing software and print drivers, and setting up workstations. He has provided IT support and consulting services for many large companies in a variety of industries.
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Accomplished Systems Engineer with 20+ years of progressive IT leadership. Adept at identifying and leveraging opportunities for improvement across all IT operations. Instrumental in streamlining processes, conducting root cause analysis, and resolving escalated issues. Dedicated to training and motivating high-performance technical teams. Skilled in prioritizing, multi-tasking, and managing concurrent projects in fast-paced work environments. Finely honed leadership, relationship-building, communication, project management, negotiation, analytical, and issue resolution skills.
1. MICHAEL J MCDERMOTT
57 Hampstead St. Lowell, MA 01852
Mjmmcd79@comcast.net
(978) 761-9712
Objective
Seeking a position that will utilize my abilities to enhance the company’s overall growth, as well as my own.
Skill Name Skill Level Last Used/Experience
UNIX & Microsoft Platforms Systems AdministrationExpert Currently used/10 years
Windows 3.1, 95, 98, NT, 2000, XP, Vista Windows 7 Expert Currentlyused/25 years
Unisys 1100 & 2200 Expert +4 years ago/6years
UsingKEA andMicrosoft softwareon a VAX systemExpert Currentlyused/12 years
WebPage design & Maintenance Expert Currently used/10years
LAN & WAN AdministrationIntermediate Currently used/10years
Database Management Intermediate Currently used/12 years
Software Development IntermediateCurrentlyused/15 years
BULL 8000 mainframe computer systemExpert +4 years ago/10years
IBM andHoneywell mainframe Expert +4 years ago/12 years
Work Experience
Ranstad/HarvardUniversity(1/15topresent)HUIT Refreshteam Imagingofnewlaptops, Installation ofWin7 compatible software, and
installationof Win7 printdrivers.
AtlanticAssociates/StewardMedical (10/14 to 11/7) Imagingof newlaptops,Installationof Win7compatible software, andinstallation ofWin7
print drivers.
T-Mobile Windows 7 Migration (6/14to7/14) Imagingof newlaptops, Installationof Win7compatible software,andinstallation ofWin7 print
drivers.
IBM/StateStreet Deskside Support Technician (12/13to4-9-2014),Imagingof new& existinglaptops, Desktops & towers with Win7 Image.
Locating& InstallingofWin7 compatible software, installation ofWin7print drivers. Setupofworkstations, docking stations & Monitors.
IBM/Amtrak LeadTechnician Windows 7 Migration (6-13 to10-30),Supervising TeamImagingof new& existinglaptops, Desktops & towers
with Win7 Image.Maintaining& documentingprogress of project & reportingtothe various Project Managers & Supervisors. Locating&
Installingof Win7compatible software,installationofWin7printdrivers.Setup ofworkstations, docking stations & Monitors. Invarious
locations from New Haven CTto SouthBostonMA.
Wolters / Kluwer (Boston,Norwood) Win7Migration(8-1-2012 to 11-30-2012),Imagingof new& existinglaptops, Desktops & towers with
Win7 Image. Locating& Installingof Win7compatible software, installationofWin7 printdrivers. Setup ofworkstations, docking stations &
Monitors.
Niagara Bank (CT & MA)8-1-11to9-30-11)Installationof newhardware & software.In Back OfficeandTellers.
Rent a Center (Multiple Locations in MA & NH) (7-1-10 to9-30-10). Installationofnewhardware. InBack Office andsales floor.
TD Bank (MultipleLocations in NH, MA & CT) (8-1-09to12-20-09Installation ofnewhardware. InBack Office andTellers.
McDonalds (Multiple Locations in NH & MA) (3-1-06 to 6-30-06Installation ofnewhardware. InBack Office andsales floor.
Citigroup (Boston) (5-05-04to6-30-04), Hardware replacement.
Home Depot (Multiple locations in NH, MA & CT)(2-1-04to5-31-04), Installationof newhardware.In Back Office andsales floor.
Nokia (Burlington)Windows Migration(6-01-2003 to 8-03-2003)Imagingof new& existinglaptops, Desktops & towers withWinXP Image.
Locating& InstallingofWinXP compatible software, installationofWinXPprint drivers. Setupofworkstations, docking stations & Monitors.
Insight Global (3-1-02to5-31-02Installationof newhardware & software. InOffice andtradingfloors.
2. Pomeroy (1-10-01 to 4-30-01).Installationofnewhardware & software.In Office andtradingfloors.
Hewlett Packard(Acton, Andover andNashua) (4-98topresent Setup of ClassroomPcs basedon Instructional requirements.
SelfEmployed - Lowell MA September, 1996 – May, 2012ITSupport Specialist
SelfEmployed 9/1996to 5/2012
IT Specialist/Computer Consultant Independent Computer Consultant workingfor large andsmall,public andprivate Companies. Providing
computersupport, software andhardware Upgrades andsupport,Windows 95, 98, NT, 2000,XP,Vista & 7. Database Management, WebPage
designs andsupport.I was also involvedin thedesign andimplementation ofnewdatabases andsoftware. As well as all LAN andWAN
Administration as well as all Dial-up networks. While workingwith various software providers in order todevelopspecializedsoftware and
Databases for my clients. I have donenumerous contract projects for various companies i.e. :( Dell, IBM, Nokia, Hewlett Packard, DEC,
Microsoft etc.). These projects havevariedfromcreatinga simple inventorydatabases tosettingup in-house trainingclassrooms.As well as
Systems Upgrades to NetworkandSystems setup.I havealso done networkcabling, laptop, desktop, serverandprintersetups.
TRAVIS AssociatesInc. - Burlington MA February,1996- September, 1996Lead Computer Operator
USDA RECD Clackamas, OR. March,1995–June,1995Office Automation Specialist
TAC TEMPS Acton, MA. October,1995–December, 1996Finance Clerk
Impact StaffingCamas,WADecember,1994–March, 1995Test Operator
Internal Revenue Service - Andover MA November, 1988-April, 1994Computer Operator
Education
Universityof Massachusetts US- Lowell - Massachusetts
January, 1990 - May, 1991MCP Certification
Lowell High School US- Lowell - Massachusetts
September, 1982 - June, 1984
Northern EssexCommunityCollege US-Haverhill - Massachusetts
January, 1985 – May, 1985 ComputerScience
Professional
5/1995 CustomerService Training US-OR-Portland
Professional
5/1992 IRSBasic Unisys 1100 ComputerOperator Training US-WV-Martinsburg
Professional
ProgrammingClass
5/1990 Sperry Boot Class US-MA-Andover
Professional
Systems Operations Class
10/1989Major Run stream Processing US-MA-Andover
Professional
7/1992 Operational ProgrammingClass US-MA Andover
Professional
3/1994 A+ Certification
LANGUAGES: Languages ProficiencyLevel
SigningExact English (SEE) Conversational - Limited
AWARDS: Two (2) Managers Awards - 1991 Four (4) PMRS Awards - 1990- 1993 One(1)Special ActAward - 1995
CIVIL SERVICEGRADE: GS-334-79/91 - 5/94
http://www.linkedin.com/pub/michael-mcdermott/20/b4b/355/