This document provides an overview of James Pressley's background as an IT professional. He has over 15 years of experience in various roles supporting software, hardware, and networks. His experience includes positions providing desktop support, hardware installation, database management, and technical support. He has expertise in areas such as troubleshooting, training, security, and process development.

1. J a m e s P r e s s l e y
E x e c u t i v e S u m m a r y
Energized, organized, insightful IT Professional with notable
success in being a team leader with hands on experience in
all phases of software and hardware repair. Able to follow
instructions completely and take over any projects assigned.
E d u c a t i o n
 Associates degree in CNS for networking
A r e a s o f E x p e r t i s e
 Software and Hardware Troubleshooting
 Training and Education
 Mentoring
 Test Case Design and Execution
 Repairing Software and Hardware issues
 Process Development
 Network Security
 VPN Administration
E x p e r i e n c e a n d S k i l l s
 Support with Java and Adobe clients
 Oracle 11
 Lotus Notes 8.5 and IBM Notes 9
 Crystal 9
 Rightfax
 Microsoft Office 2010 and 2013
 Java
 Windows XP/7/10
 HP desktops/Lenovo laptops
 HEAT Ticket Software
 Manage Engine ticketing
 Novell ZCC and Zenworks encryption
 Sympantics encryption
 PGP encryption
 Globalmeet
 GoToMeeting Administration
 Airwatch administration
 McAfee encryption EPO AND PBA
 MS Outlook 2010, 2013, 2016
 Macbook Air and Pro imaging and setup
 VDI
 VIP access
 VPN

2. E x p e r i e n c e
Skagit Valley Hospital June 20th, 2017 to August 31, 2017
Position: EPIC Deployment Technician
Industry: Medical
Environment: Windows 7
Tools: Outlook 2010, Imprivata, Citrix Receiver, EPIC, Vizio, and VDI.
Working with a small team and two supervisors, deploying hardware for massive EPIC rollout to multiple hospitals and
clinics within a thirty-mile range of Burlington, WA. Replacing and repairing desktops, mini computers and thin clients
as well as upgrading monitors, printers, WOWs and COWs. Working six day shifts as much as 10 hours per day to
ensure all buildings are ready for final rollover. Testing and performing audits on every building.
Sterling November 14th 2016 to June 13th, 2017
Position: Tier 2 Desktop Support
Industry: Background Checking
Environment: Windows 7
Tools: Outlook 2010, 2013 and 365, Office 2010, 2013 and 365, Airwatch, HP Sofpaq, network mapping,
hardware/software repair and upgrades, purchasing, new hire setup, Active Directory, Manage
Engine, Jira, Confluence, Pulse, Cisco VPN, VIP access, Symantic encryption, PGP, McAfee EPO,
Snagit 12, Globalmeet, GoTo Meeting and many more.
Worked with another team member servicing all desktops, laptops, printers, cell phones and tablet devices and/or
repairing software associated with each in Bothell and Bellevue office. Working with other techs in San Diego, San
Francisco, New York, Atlanta, London and Mumbai to troubleshoot issues worldwide on the Sterling network. Staying
late and working weekends to assist with telecom switching as well as server email switching to new Windows
exchange server as well as other projects. Daily taking care of issues with all employees to ensure they can continue
to work either in the building or remotely. Working unsupervised for weeks at a time on projects assigned and daily
issues.

3. Skagit PUD September 12th 2016 to October 28th, 2016
Position: Tier 1 and 2 Desktop Support
Industry: Public Utilities
Environment: Windows 7
Tools: MobileIron, Lotus Notes, Shoretel, Office 2010 and 2013, IBM Verse, Cayenta, network mapping,
hardware repair and upgrades, purchasing
Part of a two person IT team, working with Network System Admin to maintain and upgrade servers. While he worked
on this I provided all other support directly to employees of the PUD including but not limited to hardware and software
support, purchasing of replacement hardware for repair and also for upgrades, working with Verizon directly to
upgrade phones and run account management, upgrade and replace desktop and laptop systems in a rotation,
learning about and managing IBM Notes administration and much more
Sava Senior Care January 22nd 2014 to January 21st 2016
Position: Tier 3 Tech Support
Industry: Senior Care facilities
Environment: Windows 7
Tools: Novell ZENworks, Active Directory, McAfee Safeboot, Lotus 8.5 and IBM Notes 9,
HEAT ticketing system
New Hire Lead – In charge of setting up any new hire employee in every facility across the country with a desktop
computer and/or laptop. Ensuring profile in AD setup with correct group policy and could network correct drives
assigned for position and what software client needed such as: Peoplesoft, Oracle, Crystal, etc. Made sure correct
software bundles were installed for job title and that each was setup with correct file backups for either server at
facility or cloud. Encrypted each laptop and/or desktop and tested was secure before releasing.
ITSoft October 2011 to January
2014
Oc
Position: Tier 1 Tech Support and DB Management
Industry: Data Management
Environment: Windows XP & 7
Tools: Microsoft Access and Excel, Active Directory
Working with refrigerator pickup drivers from West to East coast having hardware and custom made software issues
with Motorola MC 40/55/65 pocket PCs as well as warehouse managers troubleshooting database issues with custom

4. MS Access database created for Jaco corporation. Assigning tickets to correct departments for database and server
issues. Being on call 24/7 and alerting teams at any time necessary for emergency server and database repair.
Comcast 2006-
2009
2006-2009
Position: Tier 1 Support
Industry: Internet, telecom and cable
Environment: Windows XP
Tools: Custom ticket creating client
Answering phones and maintaining a 5-10 minute turnaround per call. Quickly troubleshooting and solving issues with
cable, internet and/or telephony or creating ticket(s) and routing to correct department and/or scheduling appointment
with dispatcher to send technician to residence.
Dell June 2006 – October 2006
Industry: Network hardware installation
Position: Hardware installer
Environment: Windows XP
Tools: Windows hardware native network installer
Working with a team of approximately 50 opening, setting up, loading onto delivery trucks and unrolling to all five
facilities at NASA in Houston, TX. Pulling old printers and replacing with brand new commercial and personal grade
printers and setting up on work network. Putting EOL printers on trucks for disposal. Handpicked with approximately
20 others to stay on after contract to replace monitors at main facility.