Judy Walker is seeking an information technology position where she can advance her career and demonstrate her experience, education, and skills. She has a Bachelor's degree in Management Information Technology and over 15 years of experience in various IT roles, including deployment engineer, IT consultant, technical support, and deployment technician. Her experience includes installing and troubleshooting software, managing databases, and providing customer support.

1. Judy Walker
336 South Buffalo Drive, #201 Las Vegas, NV 89145, Tel: 702-205-8544 email: boogiejw1@yahoo.com
Professional Summary:
To obtain a secure position in Information Technology where I can advance my career, demonstrate my
experience, education, and skills with a reputable company.
Active United States Public Trust Security Clearance 2016
Active Nevada Non-Gaming Card #6043291 Expiration 04/29/20
EDUCATION: Nevada State College, Henderson, Nevada – UNLV System
Bachelor Applied Science, Management Information Technology, Graduated 12/11
Baltimore City Community College, Baltimore, Maryland
Associate in Applied Science, Computer Information Technology Graduated 05/98
WORK EXPERIENCE:
7/15 – 6/16 Manpower Incorporated, North Las Vegas, NV
Events Representative
 Register guest reservations,and print badges and direct marketing packages,
brochures and informational handouts pertaining to special events.
 Assisted with general office functions:answered inquiries, phones,email messages,
filing, mail pick-ups and errands.
 Serve as public relations representative escort guests to destination.
 Enforce the privacy of VIP’s and high limit and guest information about such guests
in accordance with policies, guidelines, standards and safety procedures.
 Assist executives and staff with event requests and special needs.
 Respond to guest inquiries and provides information for all events and promotions.
 Provided general information and directions about event,and local metropolitan area.
11/14 – 2/15 Pomeroy – Mercy Hospital, Information Services Department, Toledo, OH
Deployment Engineer
 Responsible for installation of Mercy Hospital Saint Vincent Information Services Department’s
deployment, assisted project manager with Oracle time management schedule.
 Responsible for delivering technical knowledge, and operational procedures for their IT systems in
a cloud based environment.
 Responsible for SQL databases media storage, print roll outs,project scheduling and employee
database timesheets upkeep.
 Responsible for troubleshooting issues on LAN networks in Windows Enterprise and iCloud
environment.
 Responsible for VPN server configuration, and Microsoft Installation Software Management.
 Responsible for launching Microsoft 2010 – 2016 software applications, logins, username,
passwords,punch down of desktops,VGA’s, laptops,cable connectivity, and iCloud blue screen
imaging,
 Responsible for data integrity and data analysis techniques mitigating data and protecting company
assets.
 Responsible for ipconfig releasing IP addresses and flushing DNS.
 Responsible for training employees how to test their software applications.

2. 2
 Responsible for systempreparation identifying technician and locating department to
identify QA process of old pc machines, replacement pc machines and exceptions.
 Responsible for documentation of project activities, verified checklist and validation
of QA cut sheet for removal and replacement of pc machines.
 Responsible for testing applications in Microsoft 20010 - 20016 identifier controls
and Microsoft Lync 2010.
 Responsible for CRM tracking ticketing system, asset management, inventory and
shipping.
 Responsible for remote and desk-side installation of various software packages,
engineering tools, and patches.
 Responsible for using image software to apply Windows operating systems or
perform backup images and testing.
 Responsible for data recovery from hard disk drives and data migrations throughout
Windows XP/Migration 7/Microsoft 2010/2012.
 Responsible for activation of network ports and work with the networking team to
troubleshoot port rand network printer issues.
2/13 –8/14 Direct Sales Solutions, Brooklyn, New York
IT Consultant
 Responsible for customer support interacting and building customer relationships
with business owners and decision makers.
 Responsible for technical support,CRM applications, data entry identifying and
validated service products, present and close value-focused deals in a limited number
of visits.
 Responsible for utilizing Microsoft Office Suites to effectively manage a daily tasks
such as correspondence,bill payment, benefit options,monitoring, Outlook email
messages,database scheduling,financial spreadsheets to create data QA sheets, and
leads and territorial appointments.
 Responsible for identifying and analyzing territory business and planned meetings,
while collecting data for upcoming proposal meetings
 Responsible for the upkeep of the service level agreements clients Portfolio and
secured referrals.
1/12 – 1/13 ITR Consulting, Atlanta, GA
Technical Support
 Responsible for escalating incident trouble tickets and implementing all required
security problem at the service agreement levels.
 Responsible for viewing and editing XML files and processing batch and security
requests in Identity Management Suite and Security Management.
 Responsible for processing IDs in Active Directory using Windows Server
Administrative Tools and registry.
 Responsible for managing active directory services, trusted sites,certificates, web
hosting,domain controllers, console command interface and systemutility
configuration.
 Responsible for downloading JBoss server applications for connecting to IP addresses
systems utilities configuration of network, hardware and software.

3. 3
10/11 –11/12 Insight Global - United Health Care Group, Dunwoody, GA
Deployment Technician
 Responsible for assisting project manager with deploying, server configuration and
ongoing maintenance of desktops/laptop handheld/mobile devices, peripherals,
launch software applications, QA and production reports, and asset management.
 Responsible for troubleshooting Windows XP/7 in iCloud environment, MS Office
Suites, Oracle database,Outlook, SQl, active directory logs, security threats,
vulnerabilities and logging security issues,and infrastructure and change
management.
References: Available upon request.