1. JamalTarik James
25 Central Avenue Staten Island, NY. 10301 PHONE: 718-872-0079
Email: mahimjamal360@hotmail.com; mahimjamal6@gmail.com
CORE TECHNICAL COMPETENCIES
Microsoft Office (Outlook) 2003, 2007, Mac OS-X/Microsoft OfficeEntourage2004-2008, H.P. Service Mgr. 7.0, Remedy, iPhone, Exchange
Server, V.P.N., WindowsXP, Macintosh OS-X, VMware Fusion,K.S.S. TechTracs8.0.1,ActiveDirectory, Web Construction, CRM,
CYSCO/WebEx, Remote Desktop, Cable Data, LAN/WAN, Infrastructure, Category 5 and 6 termination,A+ Certificationtraining, M.C.P.
training, C.P.U. hardware, Peripherals, Network Fundamentals, All Aspectsof Blackberry Configuration, IPhone Apple Products setups, and
variouscellular devicesto operate over wirelessnetworks. SCCM, Programming Logic,Windows7 reimaging migration,Vast Knowledge of
Dell Computer Systemsalso supported varioushighlevel Executivesof all levels.
PROFESSIONAL EXPERIENCE
Access StaffingInc.
Server disconnect and reconnect of servers with the racks routersswitch connectivity tested documented and configured the
desktop locations per the marked floor plan provided by the staff onsite allitems patched secured allnecessary networksmapped
accordingly peripherals installed per each user rew iring of these machines w ascovered as well.
Expansion Universal 2007-Present
Desktop Information Technology low voltage telecommunications technician installations in various different short termassignments
installation of peripherals desktops and all other aspects. Crew Member for Law And Order SpecialVictims Unit /NBC and Radio
Invasion Wumusic Group
New Haven Board of Education
New Haven, CT. 11/2009- 9/23/2011
Desktop Support Technician- Maintain, analyze, troubleshoot, and repair computer systems throughout the New Haven Public
Schools District, N-computing Window s 7 reimaging migrations, Dell, HP, Setup Audio VisualEquipment, Perform Video Camera
Operations during various events, Documented, maintained, upgraded or replaced hardw are and software systems Create and
maintained departmental units email, Install Macintosh on various systems installation hardw are and computer peripherals. Perform
customer service related to equipment and systemproducts by troubleshooting problems, resolving problems, W7 data backup
reimage migration, interfacing w ith vendorsfor in-warranty returns, and installsoftware as needed. Configure Cellular devices to
receive their email and troubleshoot various technicalissues for usersBlackBerry, and IPhone devices.
Yale University
New Haven, CT. 4/29/2008- 4/3/2009
Desktop Support Technician- Maintain, analyze, troubleshoot, and repair Dell computer systems, hardware and computer
peripherals. Documented, maintained, upgraded or replaced hardw are and software systems (WindowsXP, Mac-OS/X, Vista),
w hich include add users to the Active Directory and the setup of w orkstation and the installation and configuration of software and
hardw are. Performcustomer service related to equipment and systemproducts by troubleshooting problems, resolving problems,
interfacing w ith vendorsfor in-warrantyreturns, and installing software as needed. Create and maintain departmental units email
Thunderbird, Eudora, Outlook 2003-2007, and Entourage 2004-2008 and create calendar configurations. Provide desktop support
campus w ide, Installation of Mac OS-X, Microsoft Office Software as wellas iPhone, Blackberry Enterprise Activation, Palm Treo-
Good link Setup. Input all interactions or incidents into ticket tracking systems remedy, SCCM and HP Service Manager, Utilize
conversion tools such as Transcend Migrator, Aid4Mail, support TechTracs Emailchemy, and Address magic. Troubleshooting as
w ellas support of email issues in person, via phone, and remotely using Sysco WebEx Exchange Calendar in Macintosh as w ellas
Microsoft operating systems.
NRS Insurance Company
Stamford, CT. (Per Diem) 2/2007
I.T. Technician-NRS Insurance Company/IBM- Installation of desktop specific images as w ellas disconnects and
reconnects of new IBM desktop machines throughout facility. While installing the username and rights w hile at the desk of the client.
Target Franchise
(Per Diem) 5/2007-6/2008
I.T. Technician/ Telecom Tech/Getronics - Connecticut
Target Franchise-5/2007- 6/2007 RJ45 termination, telephone equipment Install, and provided training to employees after setup.
Agilysis- Coach Handbags Franchise-8/2007. Install a w ide variety of computing devices and peripherals mainly infrared scanning
devices on the desktop and installation of various software specificto the needs of customer utilizing Window s XP.
Brinker’sHP Chili’sRestaurant Franchise
1/31/2007-8/2007
I.T. Technician-Brinker’s HP Chili’s Restaurant Franchise–Installation of P.O.S. systems, printers, infrared scanning devices,
monitors, routers, p.c.’s and termination of netw orkwire as wellas management per request following blueprint information basic
installation of Window s XP w hile communicating w ith customer via phone contact w hile testing the connectivity of each network.
Stanley Works
Farmington, CT. 5/2007 - 8/2007
Desktop Support Technician/Stanley Works-Performed P.C. and Laptop domain migrations via remote access installing Window s
2000, and Window s XP that w as catered to the needs of the customer via script. Maintained contact via phone giving the end user

2. support technically before and after the migration w as complete. WinXp Remote Desktop.
Cablevision Inc.
Shelton, Ct. 2/2007- 5/2007
Technical Support Representative II/ Call Center Operations Technical Support Group/Cablevision Inc. Troubleshoot Level 2
Technical Support calls from Optimum Online and Digital Set Top Box customers w ho are using the supported software/hardware.
Troubleshooting and guiding customers through established proceduresto identify and resolve technicalproblems. Primary call
types are IP Address forsupported Operating Systems Window sVista, WinXP, Win2000, Win9x, DHCP Server Issues, RF Signal
and Connectivity, Client Side Issues such as router configuration, hardware and software installation. Goto Assist, WinXp Remote
Desktop, REMEDY, Omni-Polling, Cabledata Outlook, Outlook express, Entourage, Mac Mail, Encredimail, Netscape Mail, Eudora
Mail configuration, and Modem Installation.
Cardinal Healthcare/PYXIS
West Islip, NY. 6/2006-1/2007
Field Service Technician- Cardinal Healthcare/PYXIS
Perform Preventative maintenance on Pyxis Medstations and Supplystations. Duties performed w ere updating of hardware and
software for the progression of their product at various hospitals or medical sites. Desktop imaging of Window s XP installation of
Motherboards, Netw orkadaptor cards, hard drives, as wellas entire station parts upgrades. Window sNT4.0, CRM, and VPN.
Home Depot Franchise
King Prussia, PA. 1/2006-6/2006
Computer Technician- Installation and disconnect of C.P.U.’s, Peripherals, as w ellas performthe build and images that are specific
to the needs of the customer at various sites as needed mainly Window s XP.
Northeast Utilities
Wethersfield, CT 10/2005-3/2006
Print Pool Technician (Mail Tech.)-Mainframe computer operation of IBM InfoPrint 4000 utilizing Jolly Giant QWS3720 Plus JES2
Commands, data entry responsibilities and operation of Pitney Bow es sorting equipment.
United Parcel Service
Hartford, CT 7/2000-10/2005
Package Handler- Load and scan parcels for distribution to various parts of the country.
City of NewBritain, CT.
New Britain, CT. 3/2003-7/2004
Fair Housing Advocate - Assist with housing discrimination complaints and also help in the coordination and formulation of Fair
Housing activities in accordance with federal, state, and localFair Housing Law s. Public interaction via community outreach
answ ering of telephones. Filing of reports utilizing spreadsheets and Microsoft Word.
Cigna Insurance
Bristol, CT 11/2001-4/2003
Customer Service Representative/Mail Clerk- Received calls from customers regarding reimbursement accounts. Performed data
entry utilizing PC. Interacted w ith personnelin claims department. Filmed insurance claims onto microfiche in mailroom. Delivered
mail to various departments throughout facility.
Space Fitters Inc. /Pfizer Research
South Windsor, CT 6/2001-6/2003
Computer Technician/Desktop Support Technician-Disconnect and reconnect of C.P.U.’s, peripherals, and Palm devices.
Desktop rollout of Window s 2000 Professionalcampus w ide upgrade installation of serversas wellas installation and
termination of voice and data netw orkcables installation of software and hardware, implementation of project specific images
Win2k, and Win9x.
Cable Systems
North Haven, CT 10/1999-11/2000
Voice/Data Netw orkCable Installer Apprentice - Installation of voice / data netw orkcables termination of categories 3, 5, and 6.
Through a marked floor plan, installation of conduit and various electricalfixtures. LAN/WANInfrastructures
EDUCATION
Gatew ay Community College Liberal Studies New Haven, CT. 2009
Tunxis Community Technical College, Farmington, CT 2003
Major in Liberal Studies w ith Concentration in Computer Information Systems
Compu-Soft Systems Training, Manchester, CT 2001
A+Certification Training
Microsoft Certified ProfessionalTraining
Web Construction / Window s XP
Cable Systems, North Haven, CT 2000
Apprenticeship /Telecommunications