Tim Cassady is an experienced IT professional with over 15 years of experience in technical support roles. He has experience managing both Microsoft Active Directory and Novell environments. Currently he works as a transition engineer contracting for IBM where he performs server installations, upgrades websites, provisions virtual servers, and troubleshoots issues. He has held various IT roles such as desktop support technician, network administrator, and production control specialist throughout his career.

1. Tim F. Cassady
9717 So. 3065 W, South Jordan, Utah 84095
Residence: (801)446-8416 Email: Tim.Cassady@comcast.net Mobile (801)554-6941
IT Specialist Desktop Technician/Contractor Network Administrator
Accomplished IT professional with over 15 years in the technical support role at an enterprise level. Experience in Novell and
Microsoft Active Directory, including User management and printer setup/support. Technology savvy self-starter, adept at
moving into a new environment and quickly adapting to new technologies fluently. Possess first-rate communications and
collaboration skills to lead and work with diverse groups effectively.
Professional Experience
Transition Engineer (contractor)
Collabera/IBM/Amex, Salt Lake City, Utah March 2010 -Present
Perform installs and support of server applications in test, development, and production environments. Work with developers
to perform upgrades and site enhancements to company's intranet websites. Provision virtual servers, setup active directory
structure and GPOs for virtual servers. Modify existing GPOs per customer requests. Access servers via remote access methods
to make changes and troubleshoot problems. Monitor event logs for errors to help identify issues and server performance.
Create and install SSL certificates on servers. Work with SAN tools and MS clustering as per customer needs.
Critical Desktop Support (contractor)
PacifiCorp Energy, Salt Lake City, Utah October 2009-March 2010
Provide technical support in an Enterprise environment including imaging, software installation & configurations, installations
of laptops, desktops, peripherals, and PDAs and Blackberries. Ensure desktop functionality in a business critical, high stress
environment.
Desktop Technician
International Business Machines, IBM May 2002 to July 2009
Provide technical support in an Enterprise environment including imaging, software installation & configurations, installations
of laptops, desktops, peripherals, and PDAs and Blackberries. Perform advanced troubleshooting techniques of hardware,
software, and LAN problems. Provide technical support for satellite offices and WAH users. Manage user accounts and
printer environments in a Microsoft ADS Enterprise environment. Responsible for receiving all new hardware, ensuring accurate
entry into the Asset Database, perform the initial image load, and manage work queues so that requests gets processed in a
timely manner. Provide a site focal point for all image testing. Manage projects of varying scopes to ensure deadlines and
customer satisfaction. Assist with the training and onboarding of new technicians and contractors. Act as team lead when site
manager was offsite.

2. Network Administrator
Williams Energy, Salt Lake City, Utah February 2006 to July 2006
Project was to replace/upgrade the access and distribution layers of the Williams Energy Network infrastructure. Responsible
for mounting and configuring all access layer switches in the data closet. Responsible for moving all office employees to a
private IP addressing scheme, setup DHCP and DNS scope for new network addresses and setting up the printer environment.
Configure TACACS security on all routers and switches on the Williams Energy network infrastructure.
Desktop Technician
American Express, Salt Lake City, Utah May 1995 to May 2002
Provide technical support in an Enterprise environment including imaging, software installation & configurations, installations
of laptops, desktops, peripherals, and PDAs and Blackberries. Perform advanced troubleshooting techniques of hardware,
software, and LAN problems. Set up and support user email solution, Lotus Notes. Provide technical support for satellite offices,
WAH users, and Sales support based in U.S. and Canada including remote assistance and depot. Manage user accounts and
printer environments in a Novell NDS Enterprise environment. Manage projects of varying scopes to ensure deadlines and
customer satisfaction. Run cabling for mainframe terminals, LAN, phone as well as perform basic telephony functions. Assist
with the training and on-boarding of new technicians and contractors. Act as team lead when site manager was offsite.
Production Control Specialist/Operator
American Express, Salt Lake City, Utah January 1991 to May 1995
Monitor the flow of jobs running on the mainframe system. Ensure that all workflow processes are running within established
parameters. Remediate jobs that Abend due to JCL or coding errors. Prioritize workflow during times of heavy system usage.
Engage system programmers when jobs fail and restart them in a timely manner once issue has been resolved. Manage
mainframe tape drives, tape library, laser printers, microfiche, and Unix image hosting system.
Education
University of Utah - 1988 to 1991, Anthropology, Currently junior status.
Salt Lake Community College – 2009 to present, Computer Science, Network Engineering.
Certifications
CCNA, A+, Network+, Novell CNE, Microsoft MCSE NT4.0 & Win2000, ITIL