This document contains the personal and professional details of Jefferson Mancenido Palles. It summarizes his career history working in IT support roles over the past 12 years, including positions at Telistar Solutions, WCS Softech Consulting, Metro Gaisano Lucena, and Armstalk Computer Solution Inc. It also lists his education and technical skills, which include experience supporting Windows and Linux operating systems, Microsoft Office applications, and networking.

1. JEFFERSON MANCENIDO PALLES
PERSONAL DATA
Gender : Male
Birthday : 5 December 1985
Nationality : Filipino
Location : Blk 356B Admiralty Drive, Singapore 752356
Contact Number: +65 8661 1596
Email : jeffpalles_96@yahoo.com
Availability : Immediate
OBJECTIVE
I am seeking a long-term position as IT Support Engineer and to be in a position that will gives the
opportunity contribute to my employer’s successful organization.
CAREER SUMMARY
Computer Experience
· 7 years Managing Computers & POS Machines Application and Hardwares problems and
preventive maintenance on hardware or software configuration and also its peripherals.
· 5 years experience in Linux Server - POS and 4 years in Windows-based POS.
· Installing new operating system like Microsoft or Linux and its appropriate applications programs.
· Troubleshooting software and hardware of a computer to acknowledge errors.
· On-line remote desktop to configure and fix computer errors if possible.
· Assembling computer from motherboard, processor, memory card, video card, hard disk drive,
DVD or CD drive, power supply and casing.
· Managing thermal, dot-matrix, passbook, desk jet and laser jet printers’ mechanism, sensors,
main board and head alignment problems.
· Configuring and cabling of local area network for servers and workstations to enable files and
printer sharing.
· Installing and configuring of routers, modems and switch hub in a group of network for internet
access, on-line games and LAN games.
TECHNICAL SKILLS
· Knowledgeable in installation of Servers and POS (Windows and Linux, Active Directory
and Domain Controller) and PC Workstations (LINUX, Windows 98, 2K and XP).
· Operating systems: Windows 98, 2000/NT, XP, Win7, Vista, Fedora Core, Red hat, Ubuntu
and CentOS.
· Office applications: Microsoft Office 2000, 2003, 2007, 2010 and Open Office 2.0 to 3.1
· Data base: Microsoft Office Access, Visual Basic and Turbo C.
· Others: Adobe Photoshop, Corel Draw and Oracle.
EDUCATION
Bachelor of Science in Industrial Technology – Major in Computer Technology
Southern Luzon State University former Southern Luzon Polytechnic College of Lucena City, Philippines

2. Year 2002-2006
PROFESSIONAL EXPERIENCE
WORK HISTORY
Senior IT Support Engineer Telistar Solutions PTE LTD (Wincor Nixdorf Support Engineer)
December 2012 to December 2014 16 Tannery Lane, #06-00 Crystal Time Bldg, Singapore 347778
About the company:
Wincor Nixdorf is one of the world’s leading providers of IT solutions and services to retailers
and retail banking. Company extensive portfolio is centered around optimizing business processes at
banks and retail companies. Wincor Nixdorf has a presence in about 110 countries, with its own
subsidiary companies in 42 of these.
Duties & Responsibilities:
· Wincor Nixdorf Level 1 Software Support for local clients like NTUC Fair Price, Cheers, Cold Storage
and Giant hyper market and convenience stores.
· Do system software installations, configurations, upgrades and Server Migration for TPLinux Servers,
POS Machines and Self Check-out Counters used by the clients.
· Do primary investigations, solutions, troubleshooting and sales patching on the reported issues by the
client users, regarding their POS machine transactions and operations, Start of Day and End of Day
operations.
IT Support Engineer WCS Softech Consulting PTE LTD
December 2011 to December 2012
Duties & Responsibilities:
· Supporting Wincor Nixdorf client using Windows XP for Kiosk (Global Blue/Tax refund).
· Wincor Nixdorf Level 1 Software Support for local clients like NTUC Fair Price, Cheers, Cold Storage
and Giant hyper market and convenience stores.
· Do system software installations, configurations, and upgrades for TPLinux Servers, POS Machines
and Self Check-out Counters used by the clients.
· Do primary investigations, solutions and troubleshooting on the reported issues by the client users,
regarding their POS machine transactions and operations, start of day and end of day operations.
Computer Specialist Metro Gaisano Lucena (Lucena City Value Shoppers Inc.)
May 2009 to December 2011 ML Tagarao St. Brgy. 3 Lucena City, Philippines
About the company:
Gaisano is a shopping mall chain in the Philippines. The malls are managed by several groups.
All Gaisano Malls are located in Luzon, Visayas and Mindanao region with more than 40 branches.
Gaisano serves as one of the largest shopping mall chains in the Philippines.
Duties & Responsibilities:
· Installs, configures and periodically inspects and upgrades operating systems and software using the
standard business software.
· Supports back office Desktop Computer ( Window based).
· Supports more than 90 Point-of-sales (POS) terminals.
· Installs, assembles and configures POS/CRM, computers, monitors, network infrastructure and
peripherals such as printers, scanners, and other related hardware; does rewiring of cables as required
for a new installations, office reconfiguration and relocations.
· Troubleshoots problems with POS and computer system such as computer/POS/CRM hardware,
software, internet connectivity, network and computer peripherals. Also makes prompt repairs and
corrections before minor problems get worse and may hinder end user’s productivity.
· Evaluate and/or recommend purchases of POS machine parts, computers, network hardware, peripheral
equipment, and software.
· Maintain site licenses for department/organization.

3. · Responsible for installing, maintaining and troubleshooting of IBM 4690 POS (point of sale) with IBM
sure mark printer and ECR (electronic cash registry) machines model Uniwell NX-5400.
Armstalk Computer Solution Inc.
2/F Luce-Arellano Bldg. Gomez cor. Merchan St. Lucena City
June 2006 – August 2007 POS Field Engieer
June 2004 – June 2005 Junior POS Field Engineer (On-The-Job Training)
Duties & Responsibilities:
· Responsible for installing, maintaining, troubleshooting and upgrading of computer hardware and
software also the LAN (local area network) and Internet connections of walk-in customers, specially for
Internet café shop and gaming zone.
· IBM Authorized Service Partner as field engineer:
- Responsible for installing, maintaining and troubleshooting software/hardware of POS 4695 &
4840 (point of sale) and Sure Mark Thermal Printer 4610 TF6/T13 of SM City of Lucena,
Jollibee, Chowking and KFC.
- Responsible for installing, maintaining and troubleshooting IBM Passbook Printer (4722, 9055,
9068-S01, 9068-A01/A03) of Land Bank, PNB and Rural Bank.
- Responsible for maintaining, troubleshooting and installing operating system like (Windows 98,
Windows XP and Windows NT/2000) of servers, workstations and laptops
· Acer Authorized Service Partner as field engineer:
- Responsible for maintaining, troubleshooting and installing operating system like (Windows 98,
Windows XP and Windows NT/2000) and configuring LAN (local area network) for workstations,
servers and laptops.
· Advance Solution Inc. Authorized Service Partner as field engineer:
- Responsible for installing operating system like (Linux Fedora Core 4) and configuring of Samba
network for workstations and servers.
- Responsible for attending the deployment of their project for Deped local schools computer room
developments and provide trainings on teachers/instructors.
SEMINARS AND TRAININGS
PC ASSEMBLY & DISASSEMBLY
Southern Luzon Polytechnic College – Lucena
Iyam, Lucena City, Philippines
October 25, 2003
LOCAL AREA NETWORKING & DATA
COMMUNICATION SYSTEM
Telecommunication Training Institute (TTI)
Brgy. Karuhatan, Valenzuela City, Philippines
July 29, 2004
AUTORIZED SERVICE PARTNER’S
TRAINING FOR LINUX – FEDORA CORE4
Advance Solutions Inc.
5/F PPL Bldg.
UN Ave. Paco Manila, Philippines
June 29 – July 1, 2006
ACER CERTIFIED SERVICE ENGINEER
Acer Philippines Inc.
34th/F PBCOM Tower
6795 Ayala Ave., cor. Herrera St. Makati City,
Philippines
September 2006
TEAM BUILDING SEMINAR
World Grannary Inc.
Brgy. Talaan Sariaya Quezon
February 21 – 22, 2008
BASIC ELEVATOR RESCUE OPERATION
International Elevator & Equipment Inc.
A Joint Venture with Mitsubishi Electric
Group
Metro Gaisano Lucena
ML Tagarao St. Brgy. 3 Lucena City
November 18, 2010