1. Delonte Glover
District Heights, MD 20747• 301-456-3862• delonte.glover@gmail.com
Skills
 Software: Microsoft Office Suite 2010 and 2013:Microsoft Windows Operating Systems , XP, Vista and Windows 7
and Windows 8.1; SnagIt, Clarity, Lync, Kill Disk, Windows Migration ; installing drivers; SharePoint; basic HTML,
blogs, and wikis; basic understanding of database and SQL
 Hardware: Cisco IT Essentials (PC software and hardware); Hardware and Software installations and deletions
 Networking:I.T networking experience (running cables, troubleshooting connections, activating ports)
 Support: Helpdesk: escalation and documentation on ticketing system, customer service support
 Certification(s):Working towards CompTIA A+ Certification, EST Electronic Technician
Experience
Computacenter Gaithersburg, MD
Desk Site Support Engineer December 2014- Present
 Provide desktop support to employees on all company supported systems
 Applications, including the installation and on-going maintenance of user workstations
 Configures, installs, monitors and maintains IT users' desktop software and hardware; supports mobile workforce
 Troubleshoot and collaborate with other departments to assist with network issues involving TCP/IP configurations in
a multi VLAN environment
 Knowledge of managed 'image base' deployments
Evolver U.S Patent and Trademark Office Alexandria, VA
SystemEngineer September 2014- December 2014
 Assisted 30+ users on phone per week
 Created ticket for each call in Remedy
 Remote Logged onto user computers to Install and Uninstall software and drivers
CareFirst BlueCross BlueShield Intern Washington, DC
SystemEngineer January 2014- July 2014
 Helped reimage 500+ Workstation Computers so that employees could work more efficiently
 Installed and Uninstalled software for 500+ employees within a 2 month span
 Created 500+ user accounts to the Active Directory and Exchange each month
Education
Year Up / Northern Virginia Community College Arlington, VA
Information Technology Training September 2013 – July 2014
 Enrolled in a leading national career development program with 250 corporate partners graduating 1,500 students
annually across ten cities; the one-year program includes college-level coursework, career training, and a six month
corporate internship
 Participated in Information Technology track, which prepares students primarily for roles in desktop support, IT help
desk, and business operations
 Earned 18 college credits in Information Technology and English in partnership with Northern Virginia Community
College; mastered coursework in computer networking, computer troubleshooting and repair, business writing,
professional skills, personal finance, customer service, and critical thinking
Lincoln College ofTechnology Columbia, MD
Electronic Technician Training June 2009 – July 2010
 Received certification for Electronic Service Technician
 Participated in Electronic Technology practices,which students had to rewire a smart house, taking computers apart
and putting them together again
 Troubleshooting, wire running, making wires, speaker repair, and home intrusion alarm system setup

2. References
 Roland Smith – 703-334-1627 Computacenter
 Tony Tran – 202-203-2614 BlueCross BlueShield
 David Waring – 202-203-2489 BlueCross BlueShield