This document provides a summary of Robert Paulin's background and experience in information technology. It summarizes his skills and over 12 years of experience in areas such as systems administration, networking, security, and desktop support. Recent work history includes supporting identity and access management at EMC for the past 5 years. Technical skills include Microsoft Windows, Linux, networking protocols, virtualization software, firewalls, antivirus programs, and troubleshooting. He has a proven track record of team leadership, problem solving, and effective communication.

1. Robert W. Paulin
109 Montague Street ∙ Turners Falls, Ma. 01376
Cell: (413) 768-7300 ∙ Email: mixxedit30@yahoo.com
Background:
• An energetic result driven I.T. Professional with more than 12 years experience and a diverse range of
skills that would benefit any size IT infrastructure.
• Proven track record in team leadership, management and technical skills.
• Proven ability in supporting large multi-user networks, as well as leading high performance technology
and communications solutions.
• Understanding of information security risk policies and awareness of IAM architecture
• Superb troubleshooting and creative problem solving skills
• Possesses first rate communication and collaboration skills with the proven track record of working
with diverse groups effectively.
• Proven troubleshooting abilities with attention to detail and ability to work effectively in a fast-paced
environment.
• Systems Administration in a Cloud Environment
Technical Skills
Software Microsoft Windows (OS) 98, XP, 2000, Vista, Win 7, Win 8 – 8.1, Win 10, Microsoft Windows Server
NT, 2003- 2012, Novell Netware 5.0-6.5, Suse Linux, Active Directory, TC/IP, DHCP, DNS, IIS 6.0, SQL
2000-2005,
Exchange 2000-2010, Office 97-2013, Access, Excel, PowerPoint, Project, Visio, Word, Anti-virus
MacAfee, Symantec Enterprise Antivirus, Symantec Backup Exec, Crystal Reports v.9.0, Sophos Anti
Virus/Spam, Sophos Enterprise Encryption, EPolicy Orchestrator, VMware workstation, VMWare ESX,
VSphere 5, Citrix XenApp, SolarWinds, Zabbix , Wireshark, Smarts, Lotus Notes, LAN/WAN
Technologies and Hardware, Proxy Remote Control Software, Ghost, Zen-Works, Microsoft SharePoint,
Attachmate, Reflections, Track It, Remedy, Unity/Service Now, Peregrine (Help Desk/Asset management
Software), McAfee, Norton, VBscript, DNS, DHCP, Splunk Enterprise, Cisco VPN Any Connect Client
(SSL, IPSec), ALM, Powerlink, Courion, Courion Password, RSA Server 6.1, 7.1,8.0, RSA Authentication
Mgr., Cisco IOS, Cisco Switch / Router Configuration, VLAN, Trunk, IP, Telnet, SSH, , Server & OS
Patch installation, PowerShell, VPN, RDP, VNC.
Hardware Hp ProLiant / Netserver, Dell Power Edge, HP ILO, IBM RSA, 3COM, HP Procurve & Cisco Catalyst
series switches, Cisco Routers, Firewall, Raid, Printers, Laptops, PBX Hardware, Avaya Digital/VoIP
systems, Avaya G700 Media Gateway, Cisco VoIP phone systems, Wyse Thin Client, Meraki Wireless AP.
Experience: Clearbridge Technical Southborough
EMC - Global Network Command Center (Identity & Access Management) 4/2011 - Present
• Specific responsibilities include supporting Identity and user account provisioning including Active
Directory, Exchange, UNIX, RSA VPN.
• Troubleshoot RSA and SSL VPN access and security issues, Digital certificates, Privileged Access
Management & Control systems.
• Resolving Issues related in RSA Authentication Mgr., RSA Server, SSL VPN, Active Directory &
Group Policy, LDAP, Gateway & Firewall.
• Collaborates with other teams such as Engineering, Systems and Network /Security Operations to
resolve issues.
• Responsible for testing of Courion account provisioning product. Recommend fixes and
enhancements. Beta testing of RSA help desk portal administration web application.
• Analyzes identity and access management onboarding processes /workflows, recommends ways to
improve efficiency.
• Projects: AD Lockout policy, RSA Client Experience, RSA Self Service Portal
SHI Inc. Burlington Ma
Verizon – (Contractor/Pc Refresh project) 2/2011 – 4/2011
• Responsibilities included Setup and configure new laptops as well as reimage/refresh and encrypt
existing laptops for deployment.

2. • Implementation of desktop environment with a focus on pc desktop / laptop configuration, image
management, OS patch management, systems integration, asset management, inventory planning,
procurement, and software distribution.
• Setup new laptop remotely, uncompress and deploy image through ISYS Image Server and migrate all
user data to new machine, Install applications over network..
CorpIT Farmington, CT.
Desktop / Site Support - Tier 2 9/2010 – 12/2010
Contractor for UNFI corp. (United Natural Foods inc.) Chesterfield NH
10/2010 – 12/2010
• Desktop/Network support for a office / production environment
• Maintain a desktop support structure to sustain efficient operations office personal and Distribution
center. Managed and prioritize issues in Remedy Ticketing system
• Manage all aspects to desktop environment including antivirus system, system roll out processes, Citrix
Thin clients, Avaya phone system, desktop application maintenance, Printers, patching, licenses etc.
JVT Advisors Andover, MA
TJX - Store Systems Analyst 04/2010 - 9/2010
• Executed project work for TJX Corporation, Store Systems Production Support department to
remediate and ensure PCI compliance of all store systems.
• Used VB scripts and batch scripts for patching production servers and POS systems,
• Managed software compliance and troubleshoot tickets on all store servers & POS workstations in
North America and Europe.
Judge Group Springfield, Ma
Consultant (Data Security/Project Team Lead) 08/2008 – 07/2009
• Executed multiple projects for TD Bank North
• Managed & implemented branch reorganization of 600+ offices in a Novell Netware Environment.
• Provided direction & assistance for a 4 man team for Data security team for deployment project.
• Setup & Configured 375 HP Servers, Setup all Raid, ILO configurations, Installation Netware 6.5,
Zenworks, Symantec Antivirus, installed all patches via VB script, as well as tested all servers in a E-
directory environment as part of quality control prior to deployment dates.
• Prepared sites in E-directory Network for Server and PC deployment for each branch location.
• Implementing scripts used to merge users and data from existing to new environment.
• Troubleshooting any User or software issues that might arise during hardware deployment and resolve
those issues in a timely manner.
• Created and manipulated users via Policy Deployment, Active Directory & Edirectory.
• Setup and configured over 2000 + users in Lotus Notes.
Gill Montague Regional School District
Computer I.T. Specialist 09/2005 – 06/2008
• Responsible for, maintaining multi building Elementary school network, maintaining all computer
network and hardware, software, in Novell Netware environment. Assuring stability of School system
network and the connectivity of all computers within the district.
• Manage operation of all computer hardware in these locations, 350+ computers, projectors, printers,
servers and network hardware. Troubleshoot and diagnosed network and server issues.
• Resolved Issues with User accounts in Edirectory.
• Assisted in preparation and migration from Novell to Microsoft AD environment, Built/configured HP
2003 Servers.
Greenfield Community College
Computer Technician 11/2002 - 08/2005
• Diagnosed School pc and laptop hardware issues and resolved in a timely manner.
• Installations and upgrades of Computer hardware and OS (XP) and Campus applications
• Setup of new systems, installation of OS and Applications.
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3. Education
Greenfield Community College, Greenfield MA
A.A., Computer Information Systems, 2005
GPA: 3.85. Networking track
Achieved Deans List status for last 3 consecutive semesters
Greenfield Community College, Greenfield MA
Certificate, Human Services, 2003
GPA: 3.25. Specializing in working with and counseling behaviorally challenged teens.
Internship program at Poet Seat School Greenfield.
Franklin County Technical School, Turners Falls MA
H.S., Computer programming/Electronics, 1986
GPA: 3.0. Trained in Electronics: Circuit board repair, assembly & maintenance
Computer Programming: Basic, Pascal & Cobol
A+, MCP, Cisco CCNA Certification (pending)
EMC Cloud Infrastructure and Services (Training)
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