1. Kristin M. Flowers
1948 Pinnacle Drive
Aurora, Illinois 60502
630-210-4626
kmflow@comcast.net
Award-winning, passionate and accomplished ExecutivePharmaceutical Sales professional with extensive skills and
experience in multiple disease product areas with a proven record of success and exceeding goals. Looking to
obtain an oncology sales position that will benefit from my sales experience and Hematology/Pathology work
experience. I have completed online courses in Oncology reimbursement and sales.
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CORE COMPETENCIES
*Product/Disease Knowledge *Client Relations *Territory Management
*Territory Management *Presentations *Market Analysis
*Account Management *Strong Communications *Team Collaboration
*Product Launch *Business Analysis/Planning *Sales Forecasting
*Leadership *Driving Results
PROFESSIONAL EXPERIENCE
Merck & Co., Inc. – Chicago Region
Executive Sales Representative DiabetesSpecialty (2015 – Present)
Executive Sales Representative (2001 – 2015)
Marketed and promoted 18 different products to primary care and specialty physicians including
Cardiologists, Pulmonologists, Pediatricians, Nephrologists, Endocrinologists, Allergists, and ENTs since
2001. Products included VIOXX, COZAAR, HYZAAR, PRINIVIL, ZOCOR, FOSAMAX, SINGULIAR,
MAXALT, MAXALT MLT, NASONEX, DULERA, ASMANEX, PROVENTIL, CLARINEX,
JANUVIA, JANUMET, JANUMET XR, and BELSOMRA.
Successfully launched DULERA and BELSOMRA surpassing sales goals.
Developed effective marketing, account management, strong customer relationships and sales strategies
with key accounts in the Chicago Region. Worked together with Merck Vaccine, Specialty Sales, Hospital,
Account Managers, Physicians, Office Managers, Nurses, Nurse Practitioners, Physician Assistants,
Administrative Assistants, Practice Directors, to provide resources and solutions to help meet customer and
patient needs while increasing market share and trust and value. Solutions included Merck medications,
patient educational materials, and patient assistanceprograms, educational opportunities with physicians and
medical staff, updates on reimbursement/managed care changes/opportunities.
Key accounts include
o DuPage Medical Group, Edward Medical Group, Adventist, Rush Copley Medical Group, Alexian
Brothers Health System, Fox Valley Medical Group, Cadence, Elmhurst
Success & Achievements
2015 Vice Presidents Club Top 5-10% Sales Midwest Region
2015 Number one sales results for JANUVIA/JANUMET/JANUMET XR year to date
Vice Presidents Club 2001, 2010, 2012, and 2013
o Ranked Top 5% Sales - Chicago Region (VP Club for Launch of DULERA, ranked number one
for DULERA Sales two years in a row)
o Achieved VP Club in four different geographies. 2010, 2012 and 2013 VP Club wins were achieved
the first year in a new geography.
Directors Award 2014
o Ranked Top 10 % Sales – Lake Michigan West Region
2011, 2010 District“Most Valuable Peer” award
2. 2009 New Commercial Model Region award
2008 Customer Value award
2001 “Rookie of the Year” award
Several Awards of Excellence for Account Management, Mentoring of Peers, Leadership and Teamwork,
working with key office managers and staff, Customer Value, work with Medical Account Managers,
Customer Service and contribution during district meeting workshops.
Core Responsibilities
Communicate about products in a way that is meaningful and relevant to individual customers;
customize discussions and client interactions based on understanding of customers needs.
Engage in informed discussions about products with Health Care Professional customers-knowing
when and how to seek and provide additional information.
Within select customer accounts, acts as primary point of contact for customers. Meet with key
customers/personnel to understand practice structure, business model, key influencers, Managed Care
Organization (MCO), employers, state and local regulations, network structure, customer needs and
identifies business opportunities.
Maintain current understanding of practice structure, business model, key influencers/network structure
and makes information availableto relevant stakeholders. Collaboratesand communicates effectively
with extended “in-scope “customer team to ensure a consistent customer experience across Merck’s
divisions and functional areas; ensures integration with National Account Executive, Solutions
Consultant, Regional Medical Director and other key stakeholders to share learnings and support
customer needs.
Coordinates with customer team to develop customer strategy – outlining strategy for
interactions/relationship, solutions and potential offerings for customer. Partner with the National
Account Executives to maintain strong focus on Managed Care contract pull-through.
Designated district product point, field email point, new launch point and managed care pull through
point. Conduct teleconferences and training for district and region.
One of the first of very few representatives to be scored “Outstanding” in all competency areas – Sales
Acumen, Customer Segmentation & Targeting, Market Management and Account Management
College of American Pathologists (CAP) - Northfield, Illinois
Technical Specialist II, Surveys Program (1994 – 2001)
Coordinated, managed and communicated with over 70 pathology members of the Hematology,
Transfusion Medicine, Transfusion Transmitted Viruses, and Parentage Testing and Forensic
Identity Resource Committee members from across the country.
Worked with pathologists, purchasing, client relations, marketing and commercial manufacturers to
develop, research, validate, market and promote new products and programs to new and existing
customers. Interfaced with the Division of Government and Professional Affairs, Food and Drug
Administration, American Red Cross, and the American Association of Blood Banks.
Rush Presbyterian St. Luke’s Medical Center – Chicago Illinois
Medical Technologist (1991 – 1994)
Promoted after one year to work with Pathologists in the bone marrow and special coagulation
laboratories. Assisted pathologists with bone marrow procedures. Performed microscopic cell
counts and differentiations. Was responsible for distinguishing and counting early red cell and whit
cells from bone marrow slides differentiating leukemia, lymphoma, breast cancer, head and neck
cancer cells.
University of Iowa Hospital – Iowa City, Iowa
Medical Technologist (1989 – 1991)
Performed testing for the hematology, bone marrow and pediatric oncology laboratory
Responsible for teaching new medical technology student
