Cynthia Olivarez has over 15 years of experience in account management and strategic sales planning in the healthcare industry. She has a proven track record of driving sales growth, developing new business opportunities, and forging strong client relationships. Her core competencies include strategic market positioning, key client retention, solution selling strategies, and organizational leadership.

1. CYNTHIA OLIVAREZ
47 E. Indigo St. • Mesa, AZ 85201 • CynLynOli@outlook.com • 480.433.0573
SUMMARY
Dynamic, account management strategist with a 15+ year record of achievement and
demonstrated success driving sales growth while providing award-winning service in
highly competitive middle market business segment. Exceptional mentor and coach to
peers. Tenacious in developing new business opportunities, securing customer loyalty, and
forging strong relationships. Excellent collaboration skills with both internal and external
partners to insure growth and retention. Strong presentation skills using innovative
approach to upsell various products and services consistent with team and Company
objectives.
In-depth knowledge of clinical programs such as Prior Authorization, Step Therapy and
DAW I and DAW II dispensing policies. Including clinical criteria associated with these
programs, for a variety of indications, including Specialty medications.
Core competencies include:
• Strategic Market
Positioning
• Contract Negotiations • Key Client Retention
• Solution Selling Strategies • BOB Growth/Development • Organizational Leadership
• Team Building
• High-Impact Sales
Presentations
• Strong Project Management
Skills
PROFESSIONAL EXPERIENCE
WageWorks, Tempe, AZ June 2014- June 2015
WageWorks is a leading on-demand provider of Consumer-Directed Benefits (CDBs) in the United States
RELATIONSHIP MANAGER II
Strategic Sales Planning / Market Expansion / Relationship Management
*06/02/14- Served in a consulting role in Irving, TX working to support the Kaiser
Permanente Healthcare Exchange offering post acquisition. Key emphasis collaborating with
the Colorado Healthcare Exchange to achieve compliance with ACA requirements and identify
and address customer service trends.
Express Scripts, Inc., Tempe, AZ December 1998-June 2014
Express Scripts is one of the leading PBMs in the country serving the needs of over 50 million Americans and a
Fortune 25 Company.

2. Senior Account Director SEPT. 2008-JUNE
2014
Commercial Division Middle Market Self-Funded Clients
Oversaw large projects with coalitions, hospitals and healthcare systems, ACO’s and large
employers to implement new clinical programs, products and services. Collaborated
internally with Marketing, pharmacist and clinicians to develop and implement new and
custom clinical programs specific to clients to address needs and provide cost containment
vital to trend management. Responsible for acquiring new business from existing Third
Party Administrators, coalitions and brokers. Researched, prepared and presented annual
reviews with clinician to clients on an annual basis, presenting to Board of Directors,
School Boards, and various government entities. Developed and presented client specific
presentations to employees to educate plan participants on CDHP, formulary updates,
clinical programs, patent expiration and generic availability as well as networks and plan
design. Managed all aspects of contracting and collaborated with Underwriters and
Financial teams to determine projected drug spend based on algorhithms.
Account Executive OCT. 2006 – SEPT.
2008
CLD Middle Market Self-Funded Clients
Strategic Sales Planning / Market Expansion / Relationship Management
Responsible for contract negotiations, including terms, rebates and commissions.
Reviewed and monitored plan utilization metrics and trends quarterly and annually.
Analyzed utilization to identify trends as well as key areas of opportunity for various
benefit offerings for union, non-union and government employers. Met with clients on an
annual basis to review plan performance. Collaborated with clinicians to provide
recommendations for cost control and to implement best practices based on current
market in prescription drug utilization. Identified prescribing patterns for facilities as well
as physicians and worked with hospital systems and healthcare organizations to educate
providers and case management on best practices and cost containment for current market
conditions.
SR. Account Manager NOV. 2004-OCT.
2006 CLD Middle Market Self-Funded Clients
Responsible for managing larger National accounts, high profile clients and coalitions,
Third Party Administrators and Brokers and Consultants. Managed all aspects of contract
implementation and renewals, coordinated Open Enrollment meetings and Benefit Fairs to
support clients in educating plan participants. Improving client experience and
relationship through implementing best practices. Provide cross-functional team training,
coaching and mentoring of peers. Key participant in interview and new hire process.
Managed expectations while meeting the needs of both internal and external customers.
ACCOUNT MANAGER NOV. 1998 - NOV. 2004

3. CLD Middle Market Self-Funded Clients
Responsible for managing smaller, direct contracted clients in the Commercial Middle
Market space.Oversaw all operational aspects of plan performance, including; coordination
of eligibility files and projects, ID card production, actual plan design driving claims
adjudication and escalated customer service related issues.
Selected Awards & Achievements:
♦ Recipient of Run Through The Warehouse- awarded and recognized for upsells of
Express Scripts Home Delivery Programs.
♦ Recipient Guiding Principles Award of Distinction for exemplifying Express
Scripts Guiding Principles.
♦ Promoted 3x throughout career at Express Scripts, from entry level Account
Manager to current position of Sr. Account Director.
♦ Consistently a top performer in growing Middle Market Book of Business,
♦ Contributor to the Employee Advisor, monthly newsletter to Middle Market clients,
wrote articles on E-Prescribing and Fraud, Waste and Abuse and Medicare Self-
Funded Employer Group Waiver Plans.
United Health Care. – Phoenix, AZ JAN. 1998-NOV. 1998
Administrative Assistant/ Sales Support
United Health Care is the second largest healthcare provider in the United States with 40,000 employees
and has been listed first or second in Fortune magazine’s list of the most admitted health care providers.
Provided Sales Support for the entire Western region of UHC’s Small Group, Self Funded division, a 12
state group comprised of 6 sales managers and 3 account managers. Developed and maintained
strategic relationships with brokers to support brokerages and provide key contacts with all materials
and information necessary to quote and sell small group product for uninsured market. Responsible for
maintaining contact database, inventory and supplies, coordinating communications regarding product
updates to clients as well as key initiatives and all other administrative aspects for sales team.
Desert Schools Federal Credit Union. – Phoenix, AZ SEPT. 1986- JAN. 1998
Assistant Branch Manager/ Mortgage Loan Officer

4. EDUCATION/ TRAINING
Compliance for Financial Institutions, 1988 – Rio Salado Community College, Phx., AZ
Mortgage Lending 1988 – Rio Salado Community College, Phx., AZ
1983- Lane Community College Eugene, OR and Phoenix College, Phx., AZ