The document discusses factors that influence the use of information and communication technology (ICT) and outlines a process for designing interventions to promote ICT use. It identifies distal variables like needs and proximal variables like skills and attitudes. It then presents a 5-step process for intervention design: 1) assess needs and goals, 2) determine theoretical methods for change, 3) design and produce materials, 4) develop an implementation plan, and 5) design an evaluation plan. An example illustrates applying this process to promote teacher use of digital whiteboards by training support staff to help teachers and increasing teachers' ICT skills and willingness to seek help.