The document discusses collaboration with and support of parents of deaf and hard of hearing children. It makes several key points: 1) Parents experience crisis after learning of their child's diagnosis and need therapeutic help and support, not criticism, as they adjust. 2) Counselors should understand the emotional stages parents go through, from shock to acceptance, and accept the parents for who they are. 3) Providing psychoeducation to parents on normal development, communication, coping strategies, and supporting their child is important. 4) Support groups allowing parents to share experiences over multiple meetings provide effective non-professional counseling.