Workshop Operations: Benjamin Kohler, Logica - Running Operations DevOps Style --- Please contact us for a downloadable copy of the slides at CloudOps.Summit@googlemail.com . Follow us on Twitter @CloudOps_Summit and Facebook http://www.facebook.com/CloudOps

1. Running Operations
DevOps Style
Benjamin Kohler
March 2011

2. Today's
Problems

3. Today
I want I want
change! stability!
Development Operations
Wall of
confusion
© Logica 2011. All rights reserved No. 3

4. Today
dev ops
tools tools
Wall of
confusion
© Logica 2011. All rights reserved No. 4

5. Today
Development Operations
Wall of
confusion
© Logica 2011. All rights reserved No. 5

6. Sometimes
Development Operations
Wall of
confusion
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7. Today
Organization Processes Tools
Separation of staff into Highly customized and Huge amount of heavy
silos. E.g. Network, complicated processes tools which cant be
Database, Security, based on ITIL, CMMI, ... automated and
Systems. customized.
Even bigger walls Enterprise tools which
between Development are not user-friendly.
and Operations.
© Logica 2011. All rights reserved No. 7

8. Organization
Organization Processes Tools
• Teams are separated
into several different
departments by function
• Development and
Operations are
mostly separated
(some outsourced)
• Every team or area have
their own processes and
agenda
• Teams don´t have access
to other teams tools
(e.g. monitoring)
© Logica 2011. All rights reserved No. 8

9. Process
Organization Processes Tools
• Highly complicated
processes with 300 steps,
somehow automated
• ITIL is good if its imple-
mented by people
who know how to run
operations
• Bad processes cause a
black market (e.g. you
fix my VLAN and I will
push your ticket upfront)
• Processes often don´t
match between teams
• Software Deployments
and Updates take three
months and involve 10
meetings
© Logica 2011. All rights reserved No. 9

10. Tools
Organization Processes Tools
• IT people tent to select
and choose complicated
and expensive tools
• If it takes 20 minutes to
open a ticket, there must
be something wrong with
the tool
• Some of the most
expensive tools from
market leaders don´t
have a API
• Some vendors charge
extra for there C++ SDK
© Logica 2011. All rights reserved No. 10

11. Cloud Computing
Traditional IT Cloud-Driven-IT
Higher agility,
Business efficiency and Business
availability
IT Development Plan IT Development Plan
Business Tools Business Tools
Business-Value
Business-Value
Additional Infrastructure Transformation Additional Infrastructure
Data-Center/Infrastructure Data-Center/Infrastructure
Server (Mgmt./Deploy.) Server (Mgmt./Deploy.)
Desktop-Computers (Mgmt.) Desktop-Computers (Mgmt.)
Network-Infrastructure Network-Infrastructure
Connectivity & Layer 0 Connectivity & Layer 0
Time/Ressourcen Time/Ressourcen
© Logica 2011. All rights reserved No. 11

12. Why change?
Business is A new generation Cloud Computing
changing of business users is will just be yet
growing (digital another technology
natives)
IT Tooling is Average developers Job
changing (virtuali- are building HA protection
zation, abstraction applications on
api´s, PAAS, PAAS
configuration
management)
© Logica 2011. All rights reserved No. 12

13. DevOps?

14. What is DevOps?
DevOps is a set of
processes, methods and
systems for communication,
collaboration and integration
between departments for
Development (Applications/
Software Engineering),
Technology Operations and
Quality Assurance (wikipedia)
© Logica 2011. All rights reserved No. 14

15. What is DevOps?
Development
Quality
(Software
Assurance (QA)
Engineering)
DevOps
Technology
Operations
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16. Organization
Organization Processes Tools
• Development and
Operations are working
together on projects
• Operations taking part in
Agile process (e.g. sprint
planning, daily scrum)
• Focus on solution not on
department
• Knowledge and tools are
shared and used by
everybody
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17. Process
Organization Processes Tools
• Agile methodologies
(e.g. lean, scrum)
• Shared Ownership
of Infrastructure
• Developers on Call
• Unified Processes
• Same tools everywhere
© Logica 2011. All rights reserved No. 17

18. Methods
Organization Processes Methods
• Infrastructure as Code
• Continuous Deployment
(start with Continuous
Integration)
• Give everybody access
to your Monitoring
• Embrace Change
© Logica 2011. All rights reserved No. 18

19. Reality Check

20. How to change?
Start simple Join the next Don´t accept Start to
(sell it as a agile project every process think about
POC) as a member processes
yourself
Show your Use tools Use API´s Use confi-
development which are to abstract guration
team your open (e.g. management
tools and vice have a public systems
versa API)
© Logica 2011. All rights reserved No. 20

21. Thank you
Benjamin Kohler
Logica xxx Visitor address Nockherstraße 2-4 Postcode City Country www.logica.com
Contact: Name Function T: +XX (0) 000 00 000 000 F: +XX (0) 000 00 000 000 E: address@logica.com
Logica is a business and technology service company, employing 39,000 people. It provides business consulting, systems integration and outsourcing to
clients around the world, including many of Europe's largest businesses. Logica creates value for clients by successfully integrating people, business and
technology. It is committed to long term collaboration, applying insight to create innovative answers to clients’ business needs. Logica is listed on both the
London Stock Exchange and Euronext (Amsterdam) (LSE: LOG; Euronext: LOG). More information is available at www.logica.com