This document discusses listening, memory, and strategies to improve both. It outlines the stages of listening as sensation, interpretation, and evaluation. Challenges to listening include distractions, shutting out messages, rushing to judgment, and disabilities. Becoming an active listener involves setting purposes, asking questions, and paying attention. Memory is improved by limiting and organizing information, using critical thinking, seeing the big picture, and using strategies like reciting, rehearsing, writing, breaking study into sessions, and creating groupings. Mnemonic devices like visual images, acronyms, and songs can also aid memory.