Fidor Bank AG is a fully licensed online bank in Germany that focuses on web 2.0, social media, e-commerce, and mobile banking. It offers a unique combination of banking, payment, and community services. FidorBank's proprietary technology platform allows for high scalability and standardized interfaces. The bank aims to deliver cost-effective and customer-centric services, and has begun international expansion through partnerships.

1. Convergence – Social Enterprise

2. 26.09.2013 2
Technology:
… emerging telecommunications technologies, and network architecture used to
migrate multiple communications services into a single network
Convergence
Wiki Definitions
Art:
… a 1952 oil painting by Jackson Pollock
Music:
… Dave Douglas album, 1999
26.09.2013 2

3. Company Description Overview Fidor Group
Fidor Bank AG is a fully licensed web 2.0 bank (since 5/2009) regulated by
the German Banking Authority BaFin holding a “European Passport” and
operative since 1/2010.
Headquartered in Munich/ Germany with currently 32 employees. Unique
combination of experience in web-banking, risk management and IT.
100% Online/Direct Banking Concept, delivering specific financial services
solutions addressing the mayor internet-based market drivers: web 2.0,
social media, e-commerce, online-gaming, mobile internet.
Delivering cost- and service-leadership within its markets.
Offering a unique, customer centric combination of services: Community,
Payment & Banking.
Tailor-made offerings for B-to-B and B-to-C customers.
Partner Business drives growth. Started international Expansion via
franchise- or whitelabel-partners. B-to-B key-customers successfully
acquired.
FidorPay Account: Combining the digital ecosystem with traditional
banking services: integration of third party banking services such as
virtual currencies, peer-to-peer money transfer or crowd-financing.
Operating infrastructure : proprietary technology platform ‘F2’
guarantees high scalability, standardized interfaces/APIs allowing for
more convenient and enhanced banking experience.
Fidor Pay
Account
Banking
Fidor Prepaid
MasterCard
Corporate
Services
Saving Certificates
Lending
FX Exchange
Precious Metal
Crowd Finance
Peer to Peer
No top-up; Account
Balance only
Internet Shopping
Insurance
Co-branding or Co-
issuing for
Corporate Clients
Combining Wallet
and Cash Account
Open-platform
architecture
Rapidly expanding
offerings from third
parties and Fidor
Bank, e.g. virtual
currencies
White-label
Corporate Wallet
Payment against
Installment
Payment against
Invoice
APIs to Accounting
Software
Combining B-t-C & B-t-B Business
b-t-c;
95%
b-t-b;
5%
Deposits
b-t-c;
20%
b-t-b-
t-c;
80%
Lending
b-t-c;
25%
b-t-b;
75%
Commission
Selected Products and Services
Executive Summary
Fidor Bank AG
326.09.2013

4. 26.09.2013 4
Traditional
Retail Banking
is unsinkable!
Financial Crisis
Social Media
Technology 426.09.2013

5. Consequences for the banking sector
Change in customer behavior
• More critical and better
informed customers
• Multidimensional
communication
Different contact points
• @home: via internet and
telephone
• On-the-go: via mobile
internet/Apps
• Multichannel contract
signing
New success factors in online
sales
• Target group specific
customer journeys
• Search engine optimization
(SEO) and marketing (SEM)
• Focus on social platforms
New market players
• Competitors (FS and PSP’s)
with focus on innovative
services in a digital
environment
• Social platforms are
accepted online players in
the market (e.g. Facebook,
Twitter)
Drivers that effect banking:
• 2020: expected internet usage in Germany
> 90%
• Wide parts of the population (including
retirees/”silver surfer”) are completely
integrated in the web
• Internet will become increasingly more
interactive
• Increasing significance of
User-Generated-Content
• Web 3.0, predictive shopping
• 2013: smartphones outnumber desktop
computers
• 2014: number of mobile services users
exceed stationary users
• Increasing development speed of
connections and storages and CRM
solutions.
• Mobile Apps gain importance
Internet
penetration
Mobile
internet
usage
Web
development
Dynamic
Technology
process
526.09.2013
Game-Changer

6. 26.09.2013 6
Germany – Trust in Industries
Bank & Insurance
Development Branch vs. Internet
26.09.2013 6

7. 26.09.2013 7
What do my
customers really
want?
26.09.2013 7

8. Open API:
One account for all
finance apps
26.09.2013 8

9. Integration via
open API
Integration via
open API
Innovative-StartUps
Needs:
+ Market awareness
+ Legal certainty
+ Financial support
+ Quick decision-making
+ Low legal costs
+ …
International Retail Banks
Needs:
+ New Innovations
+ Flexible Solutions
+ Time-to-Market
+ Scalability
+ International Roll-Out
+ Legal certainty
+ …
White Label
Solutions
White Label
Solutions
Scalable Technology &
Business Model
26.09.2013 9

10. 10
Payment
Community Banking
Banking&
Community
• No other Bank operates a User-Community with the objective of
Crowdsourcing, Peer-to-Peer support and Banking-Offers.
• No other Payment Service offers
the support by a User-
community, Peer to Peer Banking
or Crowdfunding.
• open APIs for shared develop-
ment and integration of third
party offerings.
• No other Community Platform
has a Payment Offer or is allowed
to operate one.
• Only very view Banks offer
Internet-, Mobile-payment and
Wallet-Services.
• No other Payment Service offers
full Banking services.
New Business Modell
in Banking

11. Customer-Support-CustomerCustomer-Support-Customer Product Co-CreationProduct Co-Creation
Financial Advisor RatingsFinancial Advisor Ratings Product RatingsProduct Ratings
Lowering support costs
Improvement of
credibility
Quick response time
Lowering support costs
Improvement of
credibility
Quick response time
Product creation along
customer needs
Acceptance Pre-test in
the community
Product creation along
customer needs
Acceptance Pre-test in
the community
Transparent quality
assurance
Data superiority (ratings)
Controlling-Tool for
incentives
Transparent quality
assurance
Data superiority (ratings)
Controlling-Tool for
incentives
SCREENSHOT
Cost-efficient feedback
system for market
acceptance
Controlling-Tool for
internal business
development
Cost-efficient feedback
system for market
acceptance
Controlling-Tool for
internal business
development
Community
Added Value
1126.09.2013

12. 4.177 Advisors rated by
community users
1.735 Suggested
improvements
2.528 rated finance
products
3.934 saving tips
by community users
5,3 replies on average on
money questions
5 user act as moderators
Anonymous Asset
Allocation Comparison
… and much more.
4.177 Advisors rated by
community users
1.735 Suggested
improvements
2.528 rated finance
products
3.934 saving tips
by community users
5,3 replies on average on
money questions
5 user act as moderators
Anonymous Asset
Allocation Comparison
… and much more.
12
Fidor Community

13. 13
~220.000 Registrations
Investment in savings
bonds
Precious Metals
easy via mouse click
Prepaid Smartphone
Prepaid MasterCard
FX
Virtual currencies
Crowd-Finance
Peer to Peer
Lending and Brokerage
……………and more to
come
~220.000 Registrations
Investment in savings
bonds
Precious Metals
easy via mouse click
Prepaid Smartphone
Prepaid MasterCard
FX
Virtual currencies
Crowd-Finance
Peer to Peer
Lending and Brokerage
……………and more to
come
Fidor Community

14. 26.09.2013 14
WIE?
Unternehmensname Claim
„Die Fidor Bank ist ein vertrauensvoller Partner für das Senden und
Aufbewahren digitaler Assets.“
„fidor“ = Lateinische Form des Verbs fidere
„Mir wird getraut…“
„Banking mit Freunden“
Das gegenseitige Vertrauen steht im Mittelpunkt unserer Positionierung
Vision
Question: 09:14 pm via iPhone
1. Answer: 09.22.07 pm
2. Answer: 09.22.59 pm
3. Answer: 09.46.40 pm
10. Answer: 00:21:11 am
Mobile Community
Fidor Use Case
Community
26.09.2013 14

15. Fidor Use Case
Like Interest Rate
One example for
innovation @Fidor Bank:
Simple Principle: The
more „LIKES“ Fidor Bank
on Facebook, the higher
the interest rate for all
FidorPay Accounts gets.
-> Facebook Fan-
Growth from 2.000 likes
to 14.000 likes in 7
months
Easy Handover: Fidor
Bank is Germany´s first
bank supporting the user
to register with a
facebook connect
process.
One example for
innovation @Fidor Bank:
Simple Principle: The
more „LIKES“ Fidor Bank
on Facebook, the higher
the interest rate for all
FidorPay Accounts gets.
-> Facebook Fan-
Growth from 2.000 likes
to 14.000 likes in 7
months
Easy Handover: Fidor
Bank is Germany´s first
bank supporting the user
to register with a
facebook connect
process.
1526.09.2013

16. PFM
Design
Mobile Mobile Mobile
Virtual Currencies
Gaming
Communities
Peer-to-PeerCrowd
Open API-System
Prospects:
Retail Banking
in 5 Years
16
26.09.2013

17. Vielen Dank
Fidor Bank AG
Florian Eismann
Sandstraße 33
D-80335 München
Phone: (089) 189 085 233
Fax: (089) 189 085 199
E-Mail: eismann@fidor.de
Internet: www.fidor.de
Thank you…
1726.09.2013