Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalogue, you need to provide excellent service and quick response times. Join Forrester and Nimsoft for this one hour webcast and discover the most current recommendations for service delivery and management best practices.
Visit http://www.nimsoft.com/solutions/nimsoft-service-desk for more information.
Nimsoft SaaS Service Desk Essentials - presented at CA World 2011CA Nimsoft
Your service desk might be the only IT resource guaranteed to touch everyone in your enterprise. Learn how Nimsoft Service Desk accelerates your responsiveness, efficiency, and alignment to your business. In this session, product experts from Nimsoft will discuss how you can benefit from using Nimsoft Service Desk by coordinating and accelerating incident response and proactive IT management—so you can increase end user satisfaction, reduce costs, and meet business objectives.
Visit www.nimsoft.com for more information.
User Experience Monitoring presented at CA World 2011CA Nimsoft
Users don’t experience web servers. Or networks. Or databases. They experience applications. Nimsoft User Experience Monitoring gives you the confidence to know your applications and cloud services are available and meeting response time goals for your local and global users. In this session, product experts from Nimsoft will discuss how you can benefit from using Nimsoft User Experience Monitoring to dramatically improve service quality and reduce the costs of IT service delivery.
To learn more about Nimsoft User Experience Monitoring visit, http://nimsoft.com/solutions/nimsoft-monitor/user-experience.html.
Enterprises need a cloud aware infrastructure monitoring software to monitor physical, virtual and private cloud server infrastructure. OpManager helps you monitor all these from a single pane of glass.
The document discusses the growth of software as a service (SaaS) and cloud computing. Some key points:
- The SaaS market is expected to reach €10B in 2009 and grow at a 40% compound annual rate. 75% of companies currently use at least one SaaS application.
- By 2010, 45% of companies will spend over 25% of their IT budget on SaaS, up from 23% today.
- SaaS and cloud computing are disruptive for traditional IT channels and will require converting existing resellers and systems integrators or creating new vertical and aggregator channels.
This document discusses virtual desktop infrastructure (VDI) solutions using IBM Flex System and virtualization partners VMware and Citrix. It provides an overview of key benefits of VDI such as simplified management, increased security and mobility. The document also presents IBM's solution approach, including reference architectures for deploying VDI on Flex System with various hardware configurations depending on the number of users. IBM services are available to help plan and deploy an optimized VDI environment.
Informix 11.7 delivers smarter data management through three key capabilities:
1) Informix Flexible Grid provides high availability, scalability and workload management.
2) The Informix Warehouse Accelerator delivers unprecedented query response times.
3) Informix Genero enables faster development of mobile and cloud applications.
Nimsoft SaaS Service Desk Essentials - presented at CA World 2011CA Nimsoft
Your service desk might be the only IT resource guaranteed to touch everyone in your enterprise. Learn how Nimsoft Service Desk accelerates your responsiveness, efficiency, and alignment to your business. In this session, product experts from Nimsoft will discuss how you can benefit from using Nimsoft Service Desk by coordinating and accelerating incident response and proactive IT management—so you can increase end user satisfaction, reduce costs, and meet business objectives.
Visit www.nimsoft.com for more information.
User Experience Monitoring presented at CA World 2011CA Nimsoft
Users don’t experience web servers. Or networks. Or databases. They experience applications. Nimsoft User Experience Monitoring gives you the confidence to know your applications and cloud services are available and meeting response time goals for your local and global users. In this session, product experts from Nimsoft will discuss how you can benefit from using Nimsoft User Experience Monitoring to dramatically improve service quality and reduce the costs of IT service delivery.
To learn more about Nimsoft User Experience Monitoring visit, http://nimsoft.com/solutions/nimsoft-monitor/user-experience.html.
Enterprises need a cloud aware infrastructure monitoring software to monitor physical, virtual and private cloud server infrastructure. OpManager helps you monitor all these from a single pane of glass.
The document discusses the growth of software as a service (SaaS) and cloud computing. Some key points:
- The SaaS market is expected to reach €10B in 2009 and grow at a 40% compound annual rate. 75% of companies currently use at least one SaaS application.
- By 2010, 45% of companies will spend over 25% of their IT budget on SaaS, up from 23% today.
- SaaS and cloud computing are disruptive for traditional IT channels and will require converting existing resellers and systems integrators or creating new vertical and aggregator channels.
This document discusses virtual desktop infrastructure (VDI) solutions using IBM Flex System and virtualization partners VMware and Citrix. It provides an overview of key benefits of VDI such as simplified management, increased security and mobility. The document also presents IBM's solution approach, including reference architectures for deploying VDI on Flex System with various hardware configurations depending on the number of users. IBM services are available to help plan and deploy an optimized VDI environment.
Informix 11.7 delivers smarter data management through three key capabilities:
1) Informix Flexible Grid provides high availability, scalability and workload management.
2) The Informix Warehouse Accelerator delivers unprecedented query response times.
3) Informix Genero enables faster development of mobile and cloud applications.
Novell Support Revealed! An Insider's Peek and Feedback OpportunityNovell
Don't miss the opportunity to interact with key members of the Novell Services team. We are eager to hear from the customers we serve and provide insights to you into our continuous improvement plans aimed at your satisfaction. In this session, you will learn how Novell has worked to maintain our world-class support standards in the face of intense, global economic pressures and challenging industry trends. Take a peek inside the processes of our global support organization, learn about our technological advancements, and provide feedback on our support offerings.
Infrastructure Fitness and Design Simplicity for IBM Mobile ConnectBill Malchisky Jr.
Given at IBM Connect 2013, 31 January 2013
Most companies are unaware of IBM Mobile Connect - the hidden authentication jewel in the IBM Collaboration portfolio. No matter if you want to start with it or if you've learned in last year's conference how to setup IBM Mobile Connect - it's now time for optimization and tuning. This session will provide you a deep dive on different installation considerations and deployment design. Join to get real-world information about topics like how to install IMC on Linux 64bit, specific problems of different operating systems and how to setup IMC in High Availability. Last but not least we'll introduce to you the new capabilities of IMC 6.1.5 which enable it to be used with Sametime Mobile, Connections Mobile and Traveler High Availability.
Considering The Cloud? Thinking Beyond The Readme FileBill Malchisky Jr.
This presentation discusses considerations for moving applications and infrastructure to the cloud. It defines cloud strategies like infrastructure as a service (IaaS), software as a service (SaaS), and hybrid models. It also covers assessing risks, performing a SWOT analysis, and using a decision matrix to evaluate options. The presentation provides advice on evaluating security, compliance, costs and other factors to determine what is best suited for the business needs and risk tolerance.
The document discusses workplace IT services and challenges in today's changing work environment. It highlights trends like dispersed staff, growing needs for collaboration, access from any device, and always-on services. This creates challenges around security, complexity, cost management, and loss of control. Unikomm aims to address these challenges by focusing on productivity computing through managed IT services, systems and support. It provides capabilities like service desk and desktop management to improve efficiency and anticipate needs.
1. CEM initiatives often fail due to difficulties in overcoming barriers between business lines, evaluating business value, and gaining long-term commitment and ownership.
2. To make CEM initiatives successful requires engaging the board and CEO for commitment, identifying priority business problems for CEM to solve, involving all stakeholders, and defending the business case through proof of concepts or other data.
3. Successful CEM also requires optimizing business processes to operationalize CEM, continuously mining data for insights, and making appropriate organizational changes.
PCTY 2012, Maximo/Tririga update v. Jens CajusIBM Danmark
This document provides an update on Maximo and TRIRIGA products. It outlines enhancements to Maximo Asset Management and industry solutions, as well as the roadmaps for Maximo, TRIRIGA, and Intelligent Building Management solutions through 2014/2015. New capabilities for Maximo Scheduler are also highlighted, including improved schedule compliance, labor assignments, dispatching, and field technician efficiency.
ADempiere Community Edition is an enterprise-class, highly adaptable business system that can be deployed on-premise or in the cloud. It provides a broad set of integrated business functionality like accounting, purchasing, manufacturing, and more. Customizations can be made easily without programming through its visual dictionary editor. It offers a fraction of the cost of traditional ERP systems through an open source model and automated upgrades.
Compleat Spend Control software provides automated budget control and paperless purchasing to help organizations gain control over their spending. It tightly integrates with accounting software to provide real-time visibility and commitment accounting. Implementing Compleat can reduce budget overspending, drive savings through consolidated purchasing, and increase productivity across the organization, providing a rapid return on investment.
This document summarizes the benefits of server virtualization using VMware software. It discusses how VMware allows organizations to [1] reduce IT costs through server consolidation and increased efficiency, [2] improve control over infrastructure through features like live migration and high availability, and [3] choose flexible deployment options both on-premises and in the cloud. Customer case studies are provided showing typical cost savings of over 50% through virtualization. VMware is presented as the proven leader in virtualization providing the highest ROI and strategic investment in a tough economic environment.
Id105 fortify your ibm lotus notes and ibm lotus domino infrastructure agai...waukema
This document provides a methodology for developing a business case to justify maintaining an IBM Lotus Notes and Domino infrastructure against competitive alternatives. It outlines steps to baseline the current environment, optimize it to reduce costs, and evaluate the total cost of ownership against migration options over time. A sample customer example shows how to assess server hardware, operating systems, networking, storage, support costs and more to determine the most cost effective solution.
Desktop virtualization provides benefits for IT organizations and users. It allows IT to reduce costs by consolidating desktop infrastructure in centralized data centers, improving security, flexibility and manageability. Users can access virtual desktops from various devices while still having a full desktop experience. While virtual desktop infrastructure addresses many challenges of traditional PCs, questions remain around application compatibility, multimedia support and managing a complex virtual environment. Fujitsu Siemens Computers provides consulting, pre-integrated solutions and managed services for virtual desktop deployments to help customers successfully adopt this new technology.
[Salta] IBM PureSystems - Sebastián ManasseroIBMSSA
IBM introduces its new family of integrated expert systems called Pure Systems. Pure Systems are factory integrated and optimized combinations of hardware and software that are designed to simplify deployment, management, and maintenance. They provide built-in expertise to automate complex tasks and optimize system performance and efficiency. The first Pure Systems models are the PureFlex, optimized for infrastructure resources, and the PureApplication, optimized for rapid application deployment. Both are designed for performance, virtualization, upgradeability, and flexibility for cloud computing. Pure Systems aim to reduce the time, effort and risk of IT projects through their integrated and simplified experience.
Workshop Operations: Benjamin Kohler, Logica - Running Operations DevOps Style
---
Please contact us for a downloadable copy of the slides at CloudOps.Summit@googlemail.com .
Follow us on Twitter @CloudOps_Summit and
Facebook http://www.facebook.com/CloudOps
VMware View 4 provides a virtual desktop solution that delivers an improved user experience. It utilizes the PCoIP display protocol to provide a seamless desktop experience from LAN to WAN. VMware View 4 also offers flexible access to desktops from multiple device types including native Windows clients, browsers, and thin clients. Additionally, it enables offline access and mobility by allowing users to check out their hosted VMs to local computers.
Implementing Process Controls and Risk Management with Novell Compliance Mana...Novell
The document discusses Novell's Compliance Management Platform and its extension for SAP environments. The platform provides integrated identity and security management through components like Identity Vault, Identity Manager, Sentinel, and Access Manager. The extension for SAP includes tools like a Role Mapping Administrator and enhanced SAP drivers. It aims to develop synergies between Identity Manager and SAP BusinessObjects Access Control for improved provisioning, access control, risk analysis, and monitoring capabilities. Three scenarios are presented showing how provisioning and access control can be integrated between the solutions.
This document is an IBM Global Technology Services 2010/2011 Services Catalog. It provides an overview of IBM's portfolio of IT services, which are organized into chapters based on their focus area, such as installing servers and storage, optimizing servers/data/storage, planning and implementing service management, and more. The catalog highlights key services and the benefits they provide, such as reducing costs, optimizing infrastructure, and improving productivity. It also includes testimonials from IBM customers about how specific services helped them.
IBM PureSystems - a ground breaking new family of Expert Integrated Systems.Gen-i
This document provides an overview of IBM PureSystems. It discusses how IBM PureSystems address today's business and IT pressures through integrated expertise, flexibility, and simplification. IBM PureSystems include the IBM PureFlex system for integrated infrastructure, the IBM PureApplication system for application platforms, and the IBM PureData system for optimized data services. They are designed to help customers innovate more quickly, drive business faster, and control costs and complexity through integration by design and built-in expertise across infrastructure, platforms, and data.
This document provides release notes for CA Service Desk r12.1. It outlines new features including enhancements to change management, SAP Solution Manager integration, and published fixes from r12. Key documentation information is also provided. System requirements are listed for supported operating systems, web browsers, databases, and hardware. Implementation considerations and known issues are discussed.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise boosts blood flow, releases endorphins, and promotes changes in the brain which help regulate emotions and stress levels.
The Evolving Role of the Service Desk Analyst, Keith Wilkins, AvocetService Desk Institute
Slides presented by Keith Wilkins of Avocet Recruitment during a webinar for SDI to discuss the ways that service desk analyst roles are changing, why and how this is coming about and what the future might have in store. Broadcast on 21 December 2015
This document discusses how roles manage security and navigation in CA Service Desk Manager. Roles define the functionality and views available to users based on their job functions. The system includes predefined roles that can be customized. Role assignments determine the access levels, tabs, forms, menus, and help content users see. Switching between roles allows viewing the interface from different perspectives without logging out.
Novell Support Revealed! An Insider's Peek and Feedback OpportunityNovell
Don't miss the opportunity to interact with key members of the Novell Services team. We are eager to hear from the customers we serve and provide insights to you into our continuous improvement plans aimed at your satisfaction. In this session, you will learn how Novell has worked to maintain our world-class support standards in the face of intense, global economic pressures and challenging industry trends. Take a peek inside the processes of our global support organization, learn about our technological advancements, and provide feedback on our support offerings.
Infrastructure Fitness and Design Simplicity for IBM Mobile ConnectBill Malchisky Jr.
Given at IBM Connect 2013, 31 January 2013
Most companies are unaware of IBM Mobile Connect - the hidden authentication jewel in the IBM Collaboration portfolio. No matter if you want to start with it or if you've learned in last year's conference how to setup IBM Mobile Connect - it's now time for optimization and tuning. This session will provide you a deep dive on different installation considerations and deployment design. Join to get real-world information about topics like how to install IMC on Linux 64bit, specific problems of different operating systems and how to setup IMC in High Availability. Last but not least we'll introduce to you the new capabilities of IMC 6.1.5 which enable it to be used with Sametime Mobile, Connections Mobile and Traveler High Availability.
Considering The Cloud? Thinking Beyond The Readme FileBill Malchisky Jr.
This presentation discusses considerations for moving applications and infrastructure to the cloud. It defines cloud strategies like infrastructure as a service (IaaS), software as a service (SaaS), and hybrid models. It also covers assessing risks, performing a SWOT analysis, and using a decision matrix to evaluate options. The presentation provides advice on evaluating security, compliance, costs and other factors to determine what is best suited for the business needs and risk tolerance.
The document discusses workplace IT services and challenges in today's changing work environment. It highlights trends like dispersed staff, growing needs for collaboration, access from any device, and always-on services. This creates challenges around security, complexity, cost management, and loss of control. Unikomm aims to address these challenges by focusing on productivity computing through managed IT services, systems and support. It provides capabilities like service desk and desktop management to improve efficiency and anticipate needs.
1. CEM initiatives often fail due to difficulties in overcoming barriers between business lines, evaluating business value, and gaining long-term commitment and ownership.
2. To make CEM initiatives successful requires engaging the board and CEO for commitment, identifying priority business problems for CEM to solve, involving all stakeholders, and defending the business case through proof of concepts or other data.
3. Successful CEM also requires optimizing business processes to operationalize CEM, continuously mining data for insights, and making appropriate organizational changes.
PCTY 2012, Maximo/Tririga update v. Jens CajusIBM Danmark
This document provides an update on Maximo and TRIRIGA products. It outlines enhancements to Maximo Asset Management and industry solutions, as well as the roadmaps for Maximo, TRIRIGA, and Intelligent Building Management solutions through 2014/2015. New capabilities for Maximo Scheduler are also highlighted, including improved schedule compliance, labor assignments, dispatching, and field technician efficiency.
ADempiere Community Edition is an enterprise-class, highly adaptable business system that can be deployed on-premise or in the cloud. It provides a broad set of integrated business functionality like accounting, purchasing, manufacturing, and more. Customizations can be made easily without programming through its visual dictionary editor. It offers a fraction of the cost of traditional ERP systems through an open source model and automated upgrades.
Compleat Spend Control software provides automated budget control and paperless purchasing to help organizations gain control over their spending. It tightly integrates with accounting software to provide real-time visibility and commitment accounting. Implementing Compleat can reduce budget overspending, drive savings through consolidated purchasing, and increase productivity across the organization, providing a rapid return on investment.
This document summarizes the benefits of server virtualization using VMware software. It discusses how VMware allows organizations to [1] reduce IT costs through server consolidation and increased efficiency, [2] improve control over infrastructure through features like live migration and high availability, and [3] choose flexible deployment options both on-premises and in the cloud. Customer case studies are provided showing typical cost savings of over 50% through virtualization. VMware is presented as the proven leader in virtualization providing the highest ROI and strategic investment in a tough economic environment.
Id105 fortify your ibm lotus notes and ibm lotus domino infrastructure agai...waukema
This document provides a methodology for developing a business case to justify maintaining an IBM Lotus Notes and Domino infrastructure against competitive alternatives. It outlines steps to baseline the current environment, optimize it to reduce costs, and evaluate the total cost of ownership against migration options over time. A sample customer example shows how to assess server hardware, operating systems, networking, storage, support costs and more to determine the most cost effective solution.
Desktop virtualization provides benefits for IT organizations and users. It allows IT to reduce costs by consolidating desktop infrastructure in centralized data centers, improving security, flexibility and manageability. Users can access virtual desktops from various devices while still having a full desktop experience. While virtual desktop infrastructure addresses many challenges of traditional PCs, questions remain around application compatibility, multimedia support and managing a complex virtual environment. Fujitsu Siemens Computers provides consulting, pre-integrated solutions and managed services for virtual desktop deployments to help customers successfully adopt this new technology.
[Salta] IBM PureSystems - Sebastián ManasseroIBMSSA
IBM introduces its new family of integrated expert systems called Pure Systems. Pure Systems are factory integrated and optimized combinations of hardware and software that are designed to simplify deployment, management, and maintenance. They provide built-in expertise to automate complex tasks and optimize system performance and efficiency. The first Pure Systems models are the PureFlex, optimized for infrastructure resources, and the PureApplication, optimized for rapid application deployment. Both are designed for performance, virtualization, upgradeability, and flexibility for cloud computing. Pure Systems aim to reduce the time, effort and risk of IT projects through their integrated and simplified experience.
Workshop Operations: Benjamin Kohler, Logica - Running Operations DevOps Style
---
Please contact us for a downloadable copy of the slides at CloudOps.Summit@googlemail.com .
Follow us on Twitter @CloudOps_Summit and
Facebook http://www.facebook.com/CloudOps
VMware View 4 provides a virtual desktop solution that delivers an improved user experience. It utilizes the PCoIP display protocol to provide a seamless desktop experience from LAN to WAN. VMware View 4 also offers flexible access to desktops from multiple device types including native Windows clients, browsers, and thin clients. Additionally, it enables offline access and mobility by allowing users to check out their hosted VMs to local computers.
Implementing Process Controls and Risk Management with Novell Compliance Mana...Novell
The document discusses Novell's Compliance Management Platform and its extension for SAP environments. The platform provides integrated identity and security management through components like Identity Vault, Identity Manager, Sentinel, and Access Manager. The extension for SAP includes tools like a Role Mapping Administrator and enhanced SAP drivers. It aims to develop synergies between Identity Manager and SAP BusinessObjects Access Control for improved provisioning, access control, risk analysis, and monitoring capabilities. Three scenarios are presented showing how provisioning and access control can be integrated between the solutions.
This document is an IBM Global Technology Services 2010/2011 Services Catalog. It provides an overview of IBM's portfolio of IT services, which are organized into chapters based on their focus area, such as installing servers and storage, optimizing servers/data/storage, planning and implementing service management, and more. The catalog highlights key services and the benefits they provide, such as reducing costs, optimizing infrastructure, and improving productivity. It also includes testimonials from IBM customers about how specific services helped them.
IBM PureSystems - a ground breaking new family of Expert Integrated Systems.Gen-i
This document provides an overview of IBM PureSystems. It discusses how IBM PureSystems address today's business and IT pressures through integrated expertise, flexibility, and simplification. IBM PureSystems include the IBM PureFlex system for integrated infrastructure, the IBM PureApplication system for application platforms, and the IBM PureData system for optimized data services. They are designed to help customers innovate more quickly, drive business faster, and control costs and complexity through integration by design and built-in expertise across infrastructure, platforms, and data.
This document provides release notes for CA Service Desk r12.1. It outlines new features including enhancements to change management, SAP Solution Manager integration, and published fixes from r12. Key documentation information is also provided. System requirements are listed for supported operating systems, web browsers, databases, and hardware. Implementation considerations and known issues are discussed.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise boosts blood flow, releases endorphins, and promotes changes in the brain which help regulate emotions and stress levels.
The Evolving Role of the Service Desk Analyst, Keith Wilkins, AvocetService Desk Institute
Slides presented by Keith Wilkins of Avocet Recruitment during a webinar for SDI to discuss the ways that service desk analyst roles are changing, why and how this is coming about and what the future might have in store. Broadcast on 21 December 2015
This document discusses how roles manage security and navigation in CA Service Desk Manager. Roles define the functionality and views available to users based on their job functions. The system includes predefined roles that can be customized. Role assignments determine the access levels, tabs, forms, menus, and help content users see. Switching between roles allows viewing the interface from different perspectives without logging out.
The document discusses best practices for managing a high-performance team. It covers creating a team culture of motivation by focusing on four key spheres: personal and professional bonding between team members, establishing a common vision, effective communication, and defining clear roles and responsibilities. Specific techniques are provided under each sphere to help leaders foster motivation within their teams and drive results.
The document discusses the role and functions of an IT service desk based on ITIL best practices. It describes three types of service desk structures - local, central, and virtual. The key roles of the service desk are to provide a single point of contact for users, facilitate service restoration with minimal impact, and keep users informed of incidents, changes, and service levels. Performance is measured by how quickly calls are answered, how efficiently incidents are routed and resolved, and levels of customer satisfaction. Potential issues include lack of training, insufficient resources, and low awareness across the organization.
Staffing with variable demand in healthcare settingsAlexander Kolker
Outline
Main Concept and Some Definitions.
The “newsvendor” framework approach.
Staffing a nursing unit with variable census (demand)
Linear optimization framework approach.
Minimizing staffing cost subject to variable constraints
Discrete event simulation framework approach.
Staffing a unit with cross-trained staff
Key Points and Conclusions
Beverly Weed-Schertzer explains how ITIL, the most widely used IT service management framework, supports business objectives, enables changes, adds value to service risk management, and optimizes customer experience while being economical. Additionally, this explores the various trends in the domain and serves as a one-stop guide for all aspiring professionals looking to build a career in this discipline.
This document proposes implementing a career ladder for clinical laboratory employees at a university hospital to improve employee retention, motivation, and recruitment. The proposed ladder would have several levels with clear requirements for advancement involving certification, education, and taking on additional responsibilities. Benefits of the ladder include improved collaboration, knowledge sharing to prevent expertise gaps, and reduced training costs. Implementing the ladder would require developing job descriptions for each level, performance review criteria, appropriate financial rewards, and an evaluation process to monitor the ladder over time.
Peformance Management and EAP Best PracticesCG Hylton Inc.
This webinar will examine how EAP services can help organizations to enhance their performance management programs. The webinar will provide practitioners with a greater understanding of effective performance management and the common barriers that can affect a wide variety of organizations. The webinar will pay special attention to how EAP services can broaden their scope and value by helping organizations to implement and sustain performance management programs that work.
Learning objectives:
1. Understanding effective performance management and identifying potential barriers.
2. Providing services designed specifically to help organizations enhance their performance management programs.
3. Adding value to current EAP services through performance management support.
For additional handouts please email chris at hylton dot ca
The document discusses the importance of job descriptions for members in a local committee. It notes that job descriptions outline the purpose, responsibilities, skills required and developed, and key performance indicators for a role. This allows members to have ownership over their activities, be accountable, and know how their performance will be evaluated. Job descriptions also help with organizational structure, targeted recruitment, and member retention. The key elements of a job description are an overview, accountability, responsibilities, competencies developed and required, and KPIs. Short-term and long-term job descriptions may differ. Factors to consider when creating job descriptions include organizational goals, learning opportunities, attractiveness of the role, and relevance of tasks. Reflection questions are provided to
The document is a competency assessment matrix that outlines 36 competencies across categories like leadership, interpersonal skills, analytical abilities, dynamism, business awareness, and operational skills. It will assess candidates using methods like personality questionnaires, ability tests, presentations, case studies/interviews, role plays, and written exercises. The competencies are defined in the matrix to provide guidance on what will be evaluated for each competency.
The document outlines a career ladder program for an organization. The program aims to (1) recognize employee accomplishments, (2) provide career paths, and (3) apply consistent criteria for job levels and compensation. It establishes multiple career levels within different job families and outlines how employees can be promoted based on meeting competency standards. Governance of the program involves leadership approval of promotions and compensation reviews at each level.
The document discusses the key aspects of HRM staffing which includes acquiring, training, appraising, and compensating employees. It outlines the steps to identify the ideal employees which are writing job descriptions, knowing the job specifications, and advertising the position. It then details the processes for recruiting, selecting, hiring, orienting, and developing new employees to ensure they are onboarded legally, ethically and correctly. The presentation provides an overview of HRM staffing best practices.
The document outlines various roles involved in a project and provides a brief description for each. It includes roles such as Creative Director, Strategist, Art Director, Information Architect, Producer, Solutions Architect, Designer, Copywriter, and both front-end and back-end developers along with lead and assistant variations. Each role is assigned a nickname like "The Conductor", "The Aligner", and "The Builder" to further describe their responsibilities in driving the creative vision, ensuring alignment between objectives and needs, and leading development respectively.
The document discusses how to successfully transform a local IT helpdesk into a global service desk by focusing on four key concepts: understanding differences between help desks and service desks; integrating deskside technicians; using processes and tools to enable issues to be resolved at lower levels ("shift left"); and using remote monitoring and diagnostic tools. A case study example of transforming a company's helpdesk is also provided.
Career development and Role of Human ResourcesRadhakrishnan
This document discusses career development and the role of human resources in career management. It begins by defining career and career development, noting that career development is an ongoing process through which individuals progress through changes to achieve their maximum potential. It then outlines some objectives and stages of career development. The document focuses on the role of HR in career management, including gauging employee potential, matching individual and organizational needs, and identifying career opportunities and requirements. It concludes by examining some issues in career development, such as career plateaus, dual career paths, skills obsolescence, and balancing work and family.
Succession Planning for Sustainable Organizational DevelopmentCharles Cotter, PhD
The strategic imperative, value and relevance of Succession Planning as a driver of sustainable organizational development. Applying the Succession Planning process.
Seize the Cloud - Proven Tactics From a Successful Service ProviderCA Nimsoft
Companies everywhere are feeling the pressures of today’s economic demands; and IT departments are being forced to find ways to do more with less. They are taking closer looks at infrastructure and processes—comparing them to business needs and budgets. Companies are looking for practical innovation to solve their problems and many companies are turning to CIBER. In this session listen to how CIBER leverages Nimsoft IT Management as a Service to help them elegantly provide IT management for their clients.
Visit www.nimsoft.com for more information.
Performance no longer happens in your datacenter… Before your web application gets assembled in the browser of your end users it takes various routes via ISPs, 3d Parties or different (mobile) devices. Monitoring availability and performance nowadays requires an end user approach. Based on the Nimsoft philosophy, measuring from the outside in, Gijsbert Wiesenekker (Sales Engineer) shows via best practices and real life examples what it takes to measure correct and take action.
The document discusses managing IT infrastructure across cloud environments. It describes the challenges of managing resources that are distributed across both public and private clouds. It provides examples of how to monitor different cloud layers and types, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). It also discusses approaches for monitoring private clouds and hybrid cloud/on-premise environments. Specific examples are provided around monitoring tools from Nimsoft and how they address challenges around visibility, automation, and integration across complex cloud architectures.
ManageNow is an IT infrastructure management solution from Fujitsu. It provides standardized management of heterogeneous infrastructures through fully automated management of operating systems, software, and assets. ManageNow aims to optimize daily data center operations, increase availability and productivity, and reduce implementation costs by up to 65% through best practice concepts developed over 10 years of experience.
Dr. Joseph Reger from Fujitsu Siemens Computers discusses how social networking and online communities can benefit businesses through crowdsourcing and making information sharing more efficient. While public clouds present issues like security and reliability for enterprises, customized private or hybrid clouds can optimize costs through flexibility and dynamic scaling. Fujitsu Siemens aims to help customers build dynamic IT infrastructures through products, solutions, and managed services that leverage economies of scale from shared resources. They will showcase these offerings focused on dynamic infrastructures and green IT technologies at their booth and the BITKOM Green IT exhibit at CeBIT 2009.
Ll Bean Modernizes And Transforms Itsm Using Service Now 7 17 12 (2)diannadams
1) ServiceNow provides a cloud-based platform that automates IT operations and is increasingly being used to automate broader enterprise processes.
2) It consolidates disparate, fragmented systems into a single system of record for improved transparency and reduced redundancy.
3) The platform enables self-service portals for employees and customers to manage their own requests, reducing the workload on IT departments.
Best practices for Vblock Monitoring with FusionStorm and NimsoftCA Nimsoft
This document discusses best practices for monitoring Vblock converged infrastructure using Fusion Storm and Nimsoft. It outlines the challenges of managing Vblock, Fusion Storm's services for Vblock including monitoring and managed services, and how Nimsoft can provide unified monitoring of the entire Vblock environment from applications to networking to storage. Nimsoft allows for proactive monitoring, service level monitoring, event correlation and analysis to manage the complexity of Vblock.
Evento Xenesys - Virtualizzare gli applicativi core e proteggere i dati azien...Xenesys
Le presentazioni dell'evento del 15 maggio 2012, organizzato da Xenesys al The Westin Excelsior Hotel di Firenze. Gli argomenti della virtualizzazione degli applicativi core, della protezione dei dati in azienda e del cloud computing affrontati con il contributo degli esperti di EMC, VMware e 9Proof.
Simplifying the Service Desk - presented at CA World 2011CA Nimsoft
Over the years, Service Desk software has become too complex for most organizations. However, the introduction of newer, cloud based solutions provides the opportunity to simplify and improve. In this session, you will learn about the possibilities that cloud-based service management provides for IT organizations and service providers. We share insights into the present and future needs of modern businesses, and the capabilities required to manage services, streamline processes, and drive business.
For more information, visit www.nimsoft.com
Integrated Service Management for zEnterprise will be key for Cloud success dkang
Integrated Service Management (ISM) will be key to IBM's System z and zEnterprise cloud success. ISM provides flexibility and agility in optimizing IT infrastructure through capabilities like workload management, virtualization support, and provisioning that have been part of System z for decades. Moving to an ISM model allows customers to better manage their infrastructure as a strategic business service and ultimately optimize their overall service delivery.
The document provides an overview of the Novell Service Desk software. It can be deployed as either a traditional installer or a virtual appliance. Key capabilities include a fully web-based interface, support for 11 of 13 ITIL processes, integration with Groupwise and ZCM for asset management and remote management, and open interfaces to integrate with third-party systems. It provides an end user portal for creating and updating support requests, accessing knowledge bases and forums, and using chat.
IAOP_Impacting Business Outcomes Through Cloud-Based Service Deliveryprem_slideshare
This document summarizes a presentation given by Prem Shanker of Mahindra Satyam on using advanced tools and technologies in outsourcing. The presentation discussed:
1. Mahindra Satyam's cloud-based service delivery model that uses an integrated suite of tools from partners like Enlighta, HP, BMC, IBM, and CA to provide a unified service desk.
2. Key benefits of the model include reduced costs through flexible licensing, a consistent user experience, and lower TCO through simplifed governance.
3. Pricing models include output-based pricing linked to user satisfaction and guaranteed yearly cost reductions.
PCTY 2012, Tivoli Endpoint Manager v. Martin VittrupIBM Danmark
IBM Tivoli Endpoint Manager is a software solution that provides IT asset management, operations, security and compliance, and green IT functionality from a single console, server, and agent. It can manage various operating systems and devices from one centralized system. The solution offers real-time visibility, scalability, and ease of use to address challenges of managing distributed networks and mixed environments. A trial is available to test the solution on 30 devices for 30 days.
VisionIT - SaaS IT Infrastructure MonitoringPartners in IT
VisionIT is a flexible, low cost monitoring solution for infrastructure, network and application management which is delivered securely as a managed SaaS offering. A monthly charge is levied for each node or network device regardless of configuration or manufacturer.
Ibm Smart Business Overview Jimmy MillsJimmy Mills
IBM has been talking about our vision for a smarter planet for close to a year now- and working with thousands of clients - with great success and traction taking hold. Every industry is experiencing the benefits, and feeling the challenges, being presented by a smarter planet that is more instrumented, interconnected and intelligent.
An example is cloud computing: The economics driving cloud computing is not new technologies. Rather it is the combination of existing technologies with a focus on the end user. Virtualization drives higher utilization which lowers capital and operating expenses. Standardization also reduces capital and labor costs, while automation drives enhance user experience and automates many manual tasks to reduce errors and reduce the costs associated with managing an environment.
Enterprise modernization: improving the economics of mainframe and multi-plat...IBM Rational software
Enterprise Modernization solutions aim to optimize investments in applications, people, teams, and infrastructure. They help cut maintenance costs and project risks by understanding application portfolios. Modernization leverages existing applications to improve agility. Productivity is boosted with a common IDE and modern language for multiplatform applications. Teams are unified with collaborative infrastructure for all platforms. Development MIPS are freed up for production use by offloading activities to x86 Linux servers.
Enterprise Modernization: Improving the economics of mainframe and multi-plat...dkang
Enterprise Modernization solutions from IBM aim to optimize investments in applications, people, teams, and infrastructure by:
1) Cutting maintenance costs and reducing project risks by understanding and managing application portfolios.
2) Modernizing existing applications to improve IT agility while leveraging existing investments.
3) Boosting developer productivity with a common IDE and modern language for multiplatform development.
4) Unifying teams and improving quality through collaborative infrastructure across all platforms.
This document discusses optimizing IT infrastructure through consolidation and virtualization. It provides three key points:
1) An integrated system of multiple architectures can optimize workload deployment and reduce operational overhead through centralized management and administration. This can lower costs by up to 80% for areas like power, facilities, labor, and software licenses.
2) The zEnterprise platform lowers acquisition costs by up to 56% and reduces ownership costs by up to 55% by helping to simplify the data center and establish an efficient foundation.
3) Virtualization technologies like z/VM allow workloads to efficiently utilize system resources and improve productivity by dynamically allocating CPUs, memory, and other hardware as needed.
The document discusses Nimsoft's monitoring solution for Citrix XenDesktop virtual desktop infrastructure (VDI) environments. It provides an overview of Nimsoft's monitoring capabilities, architecture, and probes relevant for XenDesktop. Examples are given of Nimsoft dashboards that provide unified views of performance and status for XenDesktop hosts, machines, NetApp storage, and FlexPod environments. The solution aims to provide flexible, scalable, end-to-end monitoring of all physical, virtual, and cloud components involved in XenDesktop VDI deployments.
Vertical Market Excellence: Your Path to SuccessCA Nimsoft
The document provides information on creating a successful vertical market focus for managed service providers (MSPs). It discusses how vertical markets can help MSPs differentiate, provide higher margins, and lead to discussions with C-level executives. The document outlines 3t Systems' journey developing a healthcare vertical focus, including building credibility in the market through industry events. It also provides tips for MSPs looking to develop vertical market strategies, such as speaking the industry language and gaining expertise in key applications.
As a reseller, you rely on your vendors not only for products, but for technical, marketing and sales support. If your business is moving to an MSP model, that support goes away, which presents a host of fundamental implications for your business.
For more information, visit www.nimsoft.com.
The Importance of Great Service Desk DesignCA Nimsoft
Today’s service desk users are used to intuitive SaaS-based applications like Facebook and LinkedIn designed with a totally different kind of user in mind.
www.nimsoft.com
Introducing CA Nimsoft Monitor 6 - WebcastCA Nimsoft
CA Nimsoft Monitor 6 is the latest release of CA's flagship IT monitoring solution. Key new capabilities include network flow analysis, faster deployment through automated tools, an easier to use interface, and improved dashboards and device views. The release also introduces network flow analysis capabilities to provide visibility into network traffic and conversations. This new information can help optimize network performance and infrastructure investments.
Engaging in social media can be a highly effective way for MSPs to boost their market presence, expertise and market share. However, success in social media initiatives is anything but assured; it takes developing a sound strategy and executing on a sustained basis to yield dividends. “Marketing 101 for MSPs: Social Media” provides the background and guidance MSPs can use to build an effective social media strategy, one that yields real business results.
For more information, visit: http://bit.ly/LrBZY5.
Cloud Summit 2012: Driving Revenue with a Three Pronged Approach To Cloud and...CA Nimsoft
Today’s most successful MSPs differentiate themselves from huge market players by bundling services together in unique ways, and tailoring their offers to the particular needs of their customers. This session addresses how a modular approach to popular managed and cloud services enables MSPs to grow their business at attractive margins.
For more information, visit: http://www.nimsoft.com.
Coop Norge Handel Uses Nimsoft to Improve User Experience Across The EnterpriseCA Nimsoft
Coop Norge Handel implemented Nimsoft Monitor to unify their disparate and inadequate monitoring operations. Nimsoft provided comprehensive visibility across their entire organization from core to users. This allowed IT to identify issues quickly and improve services. It reduced costs by allowing less experienced staff to resolve many issues without specialist assistance. Customer satisfaction improved as services were restored faster and more reliably.
The CIBER / CA partnership & Why CIBER is moving to Nimsoft MonitorCA Nimsoft
Tony Testa's n•fluence 2012 presentation, outlining CIBER's choice of Nimsoft Monitor.
For more information, visit: http://www.nimsoft.com/solutions/nimsoft-monitor.html.
How To Grow Business and Thrive with Social MediaCA Nimsoft
Companies that ‘get’ social media are growing rapidly and effectively stealing market share from those that are slow to adapt. But marketers are only now beginning to separate fact from fiction.
In this presentation, we walk through the steps required to build a social strategy and share examples of how Nimsoft has grown its audience, increased engagement, and helped drive demand generation using social media.
For more information, visit: http://www.nimsoft.com.
Managing Your Cloud with Confidence - Mark Rivington, n•fluence 2012CA Nimsoft
The document discusses the challenges of monitoring cloud environments and the different requirements for monitoring various cloud types including IaaS, PaaS, SaaS, and private clouds. It emphasizes that monitoring must be driven through the provisioning process to ensure scalability and flexibility. Both cloud consumers and service providers need unified monitoring across cloud boundaries and layers for optimal visibility.
MTI Delivers New Offerings, Improved Service Levels with NimsoftCA Nimsoft
MTI needed a way to profitably and reliably deliver tiered remote IT monitoring services, support hundreds of users and complex, heterogeneous customer environments and maintain customer trust through effective SLA delivery.
Nimsoft Monitor deployed to track and troubleshoot hundreds of clients’ IT infrastructures and manage a diverse mix of applications and technologies—including storage, back up, networks, operating systems, servers, virtualized resources and cloud infrastructures.
For more case studies from Nimsoft, visit: http://www.nimsoft.com/customers/case-studies.html.
Webcast: Is it Possible to Have Too Many Tools? Featuring George Spalding of ...CA Nimsoft
We’re not talking garden tools or carpentry tools or mechanic’s tools, we are talking ITSM Tools. And the answer is a resounding YES!
Wait a Minute! Is this a webinar, sponsored by a tool vendor, telling me that I should not buy every tool that comes down the pike? Another resounding YES!
Pink Elephant and Nimsoft each have direct (and repeated) experience indicating that most organizations have NO Enterprise-wide strategy governing the acquisition, support, management and retirement of the tools used to run IT. Nearly every tool in the IT inventory is recommended, funded, acquired, and managed by a single technical silo…without the slightest nod to any other department, group or technical function. Unquestionably, the largest undiscovered source of IT operational savings is the elimination of redundant or vastly underutilized toolsets. Acquiring the right tools at the right time for the right reasons is the answer.
Securex Selects Nimsoft to Streamline IT MonitoringCA Nimsoft
With the introduction of their new self-service HR application, Securex needed to improve monitoring across a range of managed HR services, provide secure application delivery and 24/7 availability and reduce overall monitoring complexity to save time and money.
After the evaluation, the team selected Nimsoft Monitor recognizing that this single, integrated end-to-end solution would significantly simplify their monitoring efforts.
For more case studies from Nimsoft, visit: http://www.nimsoft.com/customers/case-studies.html.
Coop Norge Handel Uses Nimsoft to Improve User Experience Across The EnterpriseCA Nimsoft
Giant Norwegian Retailer Cost-Effectively Unifies Service Monitoring while Improving and Expanding Services
Two years ago, due to anticipated rising demand, the IT organization took a long, hard look at its services delivery operations. During the investigation, Coop Norge Handel IT found that while network and server monitoring was adequate, application and services monitoring was woefully deficient.
Coop Norge Handel implemented Nimsoft Monitor throughout its organization to measure the delivery of critical business services end to end, from the core to the user. Nimsoft scored the highest among monitoring vendor offerings, with its winning combination of ease of use, comprehensive functionality, integration compatibility, and compelling price model.
For more case studies from Nimsoft, visit: http://www.nimsoft.com/customers/case-studies.html.
Nimsoft Monitor for vCloud offers the monitoring capabilities that administrators need to ensure the highest levels of availability and performance of their vCloud deployments.
Visit http://bit.ly/monitorvCloud for more information.
It includes:
- Automated discovery, configuration, & data aggregation
- Comprehensive, multi-tenant views of performance, availability, and resource usage
Nimsoft Monitor speeds intelligent analysis and response to forecast resource requirements and preempt issues.
Building a Cloud Offering: Perspectives from Two MSPsCA Nimsoft
This document summarizes a webcast on building cloud offerings for managed service providers (MSPs). It discusses the different types of cloud services MSPs can offer, factors to consider when deciding which services to provide, and ways to differentiate a cloud offering. The webcast features perspectives from executives at Logicalis, ViaWest, and Nimsoft on their cloud strategies and opportunities for MSPs in building cloud services.
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
How to Get CNIC Information System with Paksim Ga.pptxdanishmna97
Pakdata Cf is a groundbreaking system designed to streamline and facilitate access to CNIC information. This innovative platform leverages advanced technology to provide users with efficient and secure access to their CNIC details.
Climate Impact of Software Testing at Nordic Testing DaysKari Kakkonen
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
Threats to mobile devices are more prevalent and increasing in scope and complexity. Users of mobile devices desire to take full advantage of the features
available on those devices, but many of the features provide convenience and capability but sacrifice security. This best practices guide outlines steps the users can take to better protect personal devices and information.
In the rapidly evolving landscape of technologies, XML continues to play a vital role in structuring, storing, and transporting data across diverse systems. The recent advancements in artificial intelligence (AI) present new methodologies for enhancing XML development workflows, introducing efficiency, automation, and intelligent capabilities. This presentation will outline the scope and perspective of utilizing AI in XML development. The potential benefits and the possible pitfalls will be highlighted, providing a balanced view of the subject.
We will explore the capabilities of AI in understanding XML markup languages and autonomously creating structured XML content. Additionally, we will examine the capacity of AI to enrich plain text with appropriate XML markup. Practical examples and methodological guidelines will be provided to elucidate how AI can be effectively prompted to interpret and generate accurate XML markup.
Further emphasis will be placed on the role of AI in developing XSLT, or schemas such as XSD and Schematron. We will address the techniques and strategies adopted to create prompts for generating code, explaining code, or refactoring the code, and the results achieved.
The discussion will extend to how AI can be used to transform XML content. In particular, the focus will be on the use of AI XPath extension functions in XSLT, Schematron, Schematron Quick Fixes, or for XML content refactoring.
The presentation aims to deliver a comprehensive overview of AI usage in XML development, providing attendees with the necessary knowledge to make informed decisions. Whether you’re at the early stages of adopting AI or considering integrating it in advanced XML development, this presentation will cover all levels of expertise.
By highlighting the potential advantages and challenges of integrating AI with XML development tools and languages, the presentation seeks to inspire thoughtful conversation around the future of XML development. We’ll not only delve into the technical aspects of AI-powered XML development but also discuss practical implications and possible future directions.
Maruthi Prithivirajan, Head of ASEAN & IN Solution Architecture, Neo4j
Get an inside look at the latest Neo4j innovations that enable relationship-driven intelligence at scale. Learn more about the newest cloud integrations and product enhancements that make Neo4j an essential choice for developers building apps with interconnected data and generative AI.
UiPath Test Automation using UiPath Test Suite series, part 6DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI.
UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities.
Throughout the session, participants will discover how this synergy empowers testers to automate repetitive tasks, enhance testing accuracy, and expedite the software testing life cycle. Topics covered include the seamless integration process, practical use cases, and the benefits of harnessing AI-driven automation for UiPath testing initiatives. By attending this webinar, testers, and automation professionals can gain valuable insights into harnessing the power of AI to optimize their test automation workflows within the UiPath ecosystem, ultimately driving efficiency and quality in software development processes.
What will you get from this session?
1. Insights into integrating generative AI.
2. Understanding how this integration enhances test automation within the UiPath platform
3. Practical demonstrations
4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath
Topics covered:
What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Communications Mining Series - Zero to Hero - Session 1DianaGray10
This session provides introduction to UiPath Communication Mining, importance and platform overview. You will acquire a good understand of the phases in Communication Mining as we go over the platform with you. Topics covered:
• Communication Mining Overview
• Why is it important?
• How can it help today’s business and the benefits
• Phases in Communication Mining
• Demo on Platform overview
• Q/A
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
GridMate - End to end testing is a critical piece to ensure quality and avoid...ThomasParaiso2
End to end testing is a critical piece to ensure quality and avoid regressions. In this session, we share our journey building an E2E testing pipeline for GridMate components (LWC and Aura) using Cypress, JSForce, FakerJS…
Unlocking Productivity: Leveraging the Potential of Copilot in Microsoft 365, a presentation by Christoforos Vlachos, Senior Solutions Manager – Modern Workplace, Uni Systems
Enchancing adoption of Open Source Libraries. A case study on Albumentations.AIVladimir Iglovikov, Ph.D.
Presented by Vladimir Iglovikov:
- https://www.linkedin.com/in/iglovikov/
- https://x.com/viglovikov
- https://www.instagram.com/ternaus/
This presentation delves into the journey of Albumentations.ai, a highly successful open-source library for data augmentation.
Created out of a necessity for superior performance in Kaggle competitions, Albumentations has grown to become a widely used tool among data scientists and machine learning practitioners.
This case study covers various aspects, including:
People: The contributors and community that have supported Albumentations.
Metrics: The success indicators such as downloads, daily active users, GitHub stars, and financial contributions.
Challenges: The hurdles in monetizing open-source projects and measuring user engagement.
Development Practices: Best practices for creating, maintaining, and scaling open-source libraries, including code hygiene, CI/CD, and fast iteration.
Community Building: Strategies for making adoption easy, iterating quickly, and fostering a vibrant, engaged community.
Marketing: Both online and offline marketing tactics, focusing on real, impactful interactions and collaborations.
Mental Health: Maintaining balance and not feeling pressured by user demands.
Key insights include the importance of automation, making the adoption process seamless, and leveraging offline interactions for marketing. The presentation also emphasizes the need for continuous small improvements and building a friendly, inclusive community that contributes to the project's growth.
Vladimir Iglovikov brings his extensive experience as a Kaggle Grandmaster, ex-Staff ML Engineer at Lyft, sharing valuable lessons and practical advice for anyone looking to enhance the adoption of their open-source projects.
Explore more about Albumentations and join the community at:
GitHub: https://github.com/albumentations-team/albumentations
Website: https://albumentations.ai/
LinkedIn: https://www.linkedin.com/company/100504475
Twitter: https://x.com/albumentations
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...SOFTTECHHUB
The choice of an operating system plays a pivotal role in shaping our computing experience. For decades, Microsoft's Windows has dominated the market, offering a familiar and widely adopted platform for personal and professional use. However, as technological advancements continue to push the boundaries of innovation, alternative operating systems have emerged, challenging the status quo and offering users a fresh perspective on computing.
One such alternative that has garnered significant attention and acclaim is Nitrux Linux 3.5.0, a sleek, powerful, and user-friendly Linux distribution that promises to redefine the way we interact with our devices. With its focus on performance, security, and customization, Nitrux Linux presents a compelling case for those seeking to break free from the constraints of proprietary software and embrace the freedom and flexibility of open-source computing.
Removing Uninteresting Bytes in Software FuzzingAftab Hussain
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.