1. KEVIN E. HENDERSON
521 Lewis Canyon Lane
McKinney, TX 75071
(214) 282-1028
Email: kevine062657@gmail.com
SUMMARY
Senior Business/Systems Analyst with experience in financial software business analysis,productmanagement,and bankcheck
operations. Planned, installed, and supported major software packages in both the IBM MVS and client server environments.
Trained in both waterfall and Agile software methodologies. Responsible for accurately gathering and documenting
requirements for multiple systems and releases. Over 12 years experience in management. Broad knowledge of computer
systems and software. Recognized for accomplishments in system conversions and installations. Bicultural and bilingual in
Spanish.
EXPERIENCE
RWC Consultant at Zions Bancorp - Salt Lake City, UT Jan 2015- Present
Business Analyst/Teller Jan 2015-Present
Created requirements for migration of teller system(Zeus) to TCS BaNCS real time teller system. Supported move from batch
environment of Zeus Teller System to real time environment for TCS BaNCS Teller System (TCS BaNCS is an India based
teller system that is part of an overall core banking system being installed at Zions Bancorp). Zions Bancorp is replacing its
core systems including retail loans, commercial loans, DDA and Savings systems with the TCS BaNCS system. Provided for
writing and reviewing requirements with multiple affiliate banks. Trained, and worked in IBM rational Doors Next Generation
software for requirements and quality analysis for all items in the project. Provided in requirements for interfacing with
Cashware for cash recyclers and with Vsoft for front countercapture of teller items.
• Participated in Teller Team requirements creation and review with multiple bank affiliates for all teller processing items
including Deposits to DDA, Savings, Money Market, Check cashing, Transfers, Loan Payments to multiple systems,
Savings Bond Redemption, Sale of Cashier’s Checks and Money Orders, Foreign cash money exchange, Coin and
Currency exchange, Cash Transaction Reporting, Monetary Instrument Reporting, and product cross selling (Next Best
Offer).
• Reviewed and assessed differences in teller processing in a real time versus batch environment and added requirements
for the processing at the teller line.
• Reviewed the requirements multiple times with representatives for all the six banks that make up Zions Bancorp.
• Assisted in the development of test cases related to the requirements that were prepared and added to Doors Next
Generation.
Fiserv Inc. (formerly Carreker Corporation), Dallas, TX 1996-March 2013
Systems Analyst/Architect 2008-March 2013
Supported sales, provided subject matter expertise in multiple software packages, provided demonstrations sign off from
programming area, entered Agile enhancement and defect items to Version One software, provided enhancement planning, and
release planning for the SCO® suite of products forremote deposit capture. The Source Capture Optimization product provided
capture services for several “channels” including Consumer Capture, ATM Capture, Mobile Capture, Central Site Capture,
Teller Capture, and Corporate Capture.
• Participated in Core Product Team release planning for multiple releases of the SCO® system prioritizing multiple
enhancements/requirements and discussing with internal and external resources. Prepared multiple requirements
documents and Agile stories to help development and customers understand the necessary changes.
• Created and documented requirements using information received directly from customers and internal resources and on-

2. site JAD sessions (requirements workshops). Evaluated requirements and ensured understanding between clients,internal
programmers, and product resources (Product Manager, Project Manager, and QA Manager/resources). Provided for any
process improvements achieved as part of the software or new workflow.
• Trained in Agile methodology and Version One software and assisted significantly in the implementation of Agile at
Fiserv. Fiserv has adopted the Agile methodology in all of its development areas in the software division.
• Familiar with various Fiserv Fraud products,check Returns systems,ACH systems,and adjustment systems. Researched
and wrote requirements around interfaces to Fraud and card (Visa, MasterCard) systems both from Fiserv and external to
validate and authorize payment information received in several of the channels for the Source Capture product.
• Familiar with Federal requirements in check with Regulation CC, with requirements for ACH (Automated Clearing House)
with Regulation E, very familiar with ANSI check image exchange formats (X9.37 and X9-100-187).
Product Manager 2001-2007
Provided sales support, operational support, consulting services, enhancement planning, marketing support, development
support, and implementation of image and transaction exchange products ExchgLink® and CheckLink®. Image exchange
software provides for the exchange of image and data from checks rather than having to move the paperchecks from one bank
to anotherthus reducing cost in both personneland transportation.
• Participated in the successful implementation of the ExchgLink® product that provided for image and data exchange of
checks for Wells Fargo Bank across multiple sites covering the country using ANSI X9 formats. ExchgLink® is used for
the exchange of image and data between multiple banks and Wells Fargo for more than a million items per day.
Participated and prepared requirements documents for multiple subsequent system enhancements to meet the customer
needs that allowed for further customer funded development.
• Participated in the successful implementation of the CheckLink® product in over 10 Major Banks, used in over 70% of
the major banks in the United states who exchange via Electronic Check Presentment. Installation of this major package
averages 6 months and requires interaction with most of the major areas of bank operations.
• Increased market awareness of product by presenting information on the CheckLink® product at major forums and user
group meetings including Electronic Check Clearinghouse Organization (ECCHO) annual conferences and Banking
Administrative Institute (BAI) forums. Provided central point of access for bank officers and management about the
product.
• Primary resource in the development and implementation of several new versions of the CheckLink® ECP product to
provide for further features that impacted sales of the product. Outlined new strategies and capabilities and provided input
in the prioritization of the new features. Assisted in all phases ofthe product development with special emphasis on testing
and userinterfaces to provide needed features for sales of the product.
• Assisted in yearly planning of revenue and expenses for the division helping to reduce costs and ensuring maintenance
revenue. Managed and conducted usergroup meetings that provide main input for client needs for the product.
Product Implementation Manager 1996-2000
Provided project tracking and supervision of senior programming staff in the implementation of a major software product,
CheckLink®, at major banks. Tracked work produced to budgets, maintained project logs, participated in weekly project
updates with clients and company upper management. Responsible for issuing estimates for standard and special tasks
concerned with the implementation of the product.
• Responsible for installation and support of MVS based system CheckLink® at Key Services and Wells Fargo (then known
as Norwest) that provided revenue and client references for future sales.
Previous Experience
Previous experience includes Technical Analyst,Lockbox Manager for Comerica Bank in Texas as well as Operations Officer-
Regional Operations Manager, Transit Supervisor, and Senior Reconcilement clerk with Hibernia National Bank.

3. EDUCATION
Louisiana State University, Baton Rouge, Louisiana
Engineering, General Studies
TECHNICAL SKILLS
Sorters: IBM 3890, 3890XP and 1419 reader sorter.
Scanner/encoders/viewers: NCR 7761, Unisys DP35, NCR 7760 proof machines
Item Processing: IBM CPCS, UCC SuperMICR, and Florida Systems DOSCHECK, Check Solutions Vector 7
(Fiserv ORS), TRAK, Vector 3000, and VECTOR SORT.
Software Systems: Roscoe monitoring and job submission, Falcon general ledger entry system,and Hogan DDA
systems, ACH systems, MVS JCL, some COBOL, CheckLink®, ExchgLink, Fiserv SCO
suite.
Lockbox: Infoscore® automated lockbox system.
Personal Computers: Mac’s and Windows PC’s, programming and use of FoxPro for Windows, Word, Pages,
Excel, Numbers, PowerPoint, Keynote,Visio, and Outlook.