1. C H A R L E S L . O N Y A N G O
OBJECTIVE
To obtain a position as a Lead QA Analyst , Lead QA Engineer, Business Analyst or Configuration Manager
Summary
A highly dependable and result oriented QA Engineer with over 12 years of experience in a fast
paced eCommerce/Enterprise environment. Excellent knowledge of project planning, technical
writing, test methodologies and structure, extensive experience developing test plans and test
cases, implementation, Requirements, SDLC, documenting defects as well as hands on
testing. Major strengths include problem solving, analytical and organizational skills. Possess
excellent communication skills with ability to effectively communicate ideas and actions.
Consistent focus by maintaining a high standard of performance to meet deadlines and defined
goals/objectives.
EXPERIENCE

2. 04/2013 – Present NCR Corporation (Hospitality Division – formerly Radiant Systems)
Fort Worth, Texas
Projects:
Connected Payments – Move EDC functionality to the Cloud – QA Lead Hospitality
• Chuck E Cheese Solution – MSR Credit with Tips and Adjustments, PIN Debit, EMV
Credit with Tips and Adjustments, EMV Debit (FirstData, VX820)
• Bob Evans Solution – ATO Tokenization, EMV Credit with Tips and Adjustments, EMV
Debit, MSR Credit with Tips and Adjustments
• Moe’s Solution – MSR Credit
• Wingstop Solution – MSR Credit
• 2nd
Ave Solution – MSR Credit (No Adjustments)
• Focus Brands Solution – MSR Credit
I’m leading the Test and Quality effort as NCR moves all Back of the House payment infrastructure to the
more secure cloud and provide MSR and EMV functionality to the hospitality industry.
My responsibility involves leading a team of 6-10 QA Engineers, creating and managing 10-15 solution
labs. Configuring end-to-end lab configurations from Aloha POS, openEPS, APS, Configuration Manager
and Data Manager. I’m also responsible for configuring all pinpads including p2p and debit injections and
configuration with Aloha and the Connected Payments cloud infrastructure, developing the test approach
and test strategy.
In addition, I’m involved in daily readiness calls, providing daily updates to leadership on test progress,
reporting defects, working with development, project managers, equipment vendors and processors.
Add Moneris Processor to EDC (Wendy’s Canada)
Added Moneris, Canada’s largest payments processor to EDC, NCR Aloha’s payment system. Developed
Test strategy to ensure design, development and implementation met requirements and happened in a
timely manner.
MasterCard Terminal ID Mandate
This enhancement implemented the MasterCard Unique Terminal ID mandate, also known as unique CAT
ID or unique Card Acceptor Terminal ID, into the Aloha POS Solution.
The mandate stipulates that merchants provide a unique terminal ID with every transaction in order to
allow an audit trail in case of a breach or fraud investigation.
Processors worked with during on this project - Buypass, Vantiv (Terminal Capture), Vantiv (Host
Capture), Chase Paymentech and Firstdata-CES
Add Store and Forward to EDC
This enhancement implemented Store and Forward behind the Aloha POS Solution, specifically in EDC,
also known as Electronic Draft Capture. This is the payment system used by Aloha to process credit, debit,
gift, stored value and EBT payments. This was necessary in order to separate processor threads in EDC
and allow them to process transactions online and offline independently as necessary whenever
communication to the host was down or intermittent without interrupting another processor thread. The

3. solution already had a spooling mechanism between the POS and the backend.
So far, the solution has been implemented successfully in production after incubating in controlled
deployment for a few months and has seen much faster processing times (10 seconds or less) at 3,000
Quick Service locations.
Processors worked with on this project - GIVEX, Vantiv (formerly Fifth Third Processing Solutions)
(Host Capture), Vantiv (Terminal Capture)
EMV Canada
This enhancemet implemented EMV for one of the largest Quick Service chains in the world. This was
done for their Canadian operations and involved integrating with Canada's largest processor, Moneris,
natively into EDC. Currently, the solution is in UAT and should go into controlled deployment after all the
issues reported are resolved.
Processors worked with on this project - Moneris, GIVEX
Devices worked with - Ingenico IPP320
Connected Payments
Migrating legacy payment system (EDC) to Connected Payments, a next-generation, highly scalable SaaS
payment solution developed by NCR.
Working in an agile environment, we are currently in the process of migrating Aloha payments (EDC –
Electronic Draft Capture) into the cloud. Once implemented, EDC will be gradually phased out and all
natively (or emulated) integrated processors currently in EDC - including Buypass, FirstData CES,
Heartland, Vantiv, Chase Paymentech, Elavon, GIVEX, WorldPay, Valuelink/Nabanco, TSYS/Visanet
will be integrated into Connected Payments, that should make integrations, enhancements and maintenance
much more efficient and less time-consuming.
This solution will also reduce the PCI compliance footprint and requirements away from the POS and
instead will now be managed at the cloud level, reducing regulatory and industry compliance scope for
customers.
Devices working with on this project - Verifone MX915, MX-925, VX-690, VX-820
Other Work
Equipment Injection
Receiving equipment from Vendors, Verifone, Ingenico. Verifying functionality. Injecting with encryption
keys and application packages as required.
EDC

4. EDC, also known as Electronic Draft Capture, is one of the leading Hospitality-specific payments
applications on the market. It is embedded on the backend of

the Aloha restaurant point-of-sale solution and is brought to market through dealer and developer partners
(Direct and indirect) channels.
- Maintenance fixes, regression
- Worked across the company as a SME for EDC
- Other devices worked with - VX820 (using FirstData Transarmor and Heartland Voltage encryption
technologies)
PCI PA-DSS Certification (QA role)
- Set up QA labs per PCI PADSS requirements
- Ran security regression testing on builds ahead of PADSS certifications
- Ran forensics after security regression in preparation for PADSS certifications
- Interview with external auditors during PA-DSS certification
JAD Sessions (QA role)
- Participate in design sessions as needed
Technical Mentoring
- Provide technical mentoring to Level 1 QA analysts as needed
Test Planning
- Analyzing Business Requirement documents
- Breaking down BRD into test scenarios
- Writing Test plans
- Writing Test Approaches
- Writing test cases
- Providing estimations
- Analyzing QA projects and providing feedback looping feedback on scope compliance, creep, risks as
needed
12/2012 – 04/13 Researchnow (eRewards Inc.) Plano, Texas
e-Rewards®, Inc. is the global leader in permission-based digital data collection and reporting, headquartered in
Plano, Texas. With over 1,200 employees worldwide, the company operates through its business units Research
Now, e-Miles, Peanut Labs, Conversition Strategies and iPinion, LLC.

5. Quality Assurance Engineer
Worked in Researchnow unit on the STS (Supply the Sample) project. Researchnow is an agile environment. The goal of
this project was to build one global operations system thereby improving operational productivity through one set of tools
for all projects; Panel Utilization; Panelist Satisfaction; routing; traffic generation; feasibility; customer satisfaction by
giving more time for Ops Project Managers to focus on the customer; provide an open, easy to use, flexible, reliable
technology base for the future.
Currently, several systems are in use to manage the business workflow and the goal is to have STS unify and automate
these processes as much as possible onto one platform. For example, Abacus (now Epsilon Targeting) is used for
sampling, Compass for project assignment, reconciliation, traffic generation, routing and reporting; and salesforce for
feasibility workstream before final processing in STS. STS will interface STS completes to PeopleSoft project costing for
revenue and standard cost transactions. The goal is to have all these processes run end-to-end in STS. Several legacy
systems will be rendered obsolete but others like Compass will continue to work with STS until the migration to STS and
PeopleSoft is complete.
My role in this project was to execute manual test cases in HP ALM 11 (Quality Center or QC). I worked in a team of 26
QA Engineers. Defects were logged in Quality Center and Jira. Defect meetings were held every morning and a build was
deployed daily.
There was an oracle backend which I had access to via an oracle client ( Oracle SQL Developer v1.5.5). We ran queries to
verify UI submits were committed correctly in the database and also use the database to pull test data.
Test cases were linked to acceptance criteria which in turn were linked to user stories in the requirements module of
Quality Center.
Daily activities also included updating actual execution hours in Quality Center for each test case, updating project hours
in confluence, data requests and attending team meetings.
Each QA Engineer was paired with a project manager from operations due to the volume of work that had to be
completed. We mentored them on the QA process for 3 weeks and after that they were assigned test cases to
execute with the QA engineer available for consultations.
Finally each QA engineer was paired with UAT testers who were sourced globally from Researchnow offices
around the world. These were project managers, operations people and some QA engineers from other groups. We
walked them through the testing process and logged defects for them as defects were found.
12/2010 – 12/2011 Fedex Office – Services (Technology) Dallas, Texas
FedEx provides access to a growing global marketplace through a network of supply chain services,
transportation services, business and information services.
Quality Assurance Engineer
Worked on the Sales Force Automation and Integration Project. The purpose of this project was to migrate
from COMPASS (Sales Performance Business Objects Universe) to NAVIGATOR, developed internally by
Fedex in a JavaEE environment to maximize efficiencies, sales performance and improve search capabilities
and retire the existing COMPASS application. NAVIGATOR passed the data to SALESFORCE.COM via

6. NAVIGATOR automation code and SALESFORCE automation code via an ETL.
Fedex Office IT is a waterfall environment and testers participate in the whole STLC including
requirements analysis and sometimes test planning activities. QA is heavily involved in the rest of the
STLC including test case development, environment setup and test execution.
Wrote functional test cases for Navigator and uploaded to Quality Center. Ran functional and regression test
cases directly from QC. Performed integration testing between NAVIGATOR and SALESFORCE.COM.
As defects were encountered, they were written directly in QC. Navigator is a web based application and was
tested directly from a browser session.
Testing involved verifying data pulled correctly from COMPASS to Navigator and functionality worked as laid
out in the Software Requirements Specification.
Also tested the salesforce interface on the following Mobile platforms – iOS, Windows and Android.
After defects were fixed and a build letter issued, defect testing was done to ensure both defect and existing
functionality worked
10/2009 – 03/2010 NEC Corporation of North America – Retail Solutions Dallas, Texas
NEC Retail Solutions enables the world's largest retailers to maximize store performance and profitability by
providing a one-stop solution for a fully integrated store environment. By empowering retailers at the store
level, NEC enables it’s clients to attract new business, better serve existing customers, influence purchasing
decisions, and decrease waste.
Quality Assurance Engineer
Worked on the Golden Master project: This is a retail solution NEC developed for it’s client, 7-Eleven, in the North
American market. 7-Eleven was migrating it’s ISPs (Instore Processors – HP servers - HP ML330 G3, HP ML350 G4p,
HP ML310 G4, and HP ML310 G5) in it’s 6,000 US stores and approximately 500 Canadian stores (NCR 3236 servers)
over to a common platform, the NEC Express5800/T110b server.
The Golden Master DVD migrated all the applications, network settings, database and peripherals over to the NEC
server seamlessly with minimal user input. This was designed to cause the least downtime for the stores.
QA participated in portions of the STLC including environment setup, test case development, test execution and UAT.
• Set up a store to simulate a real US store and a real Canadian store
• Verified that the Golden Master DVD installed on the NEC server and that it was backwards-compatible with
existing Hewlett Packard and NCR hardware and successfully migrated the environment over to the new
platform
• Ran regression tests on the NEC server, HP server, NCR server to verify installation was successful and did not
break existing functionality
• Verified that all peripherals – HP Pro-curve switch, MOT (NEC S1596 Mobile Terminal), handheld scanner
(Symbol MC30X0), Juniper switch, NCR 7403 POS, NCR receipt printer and LEXMARK e360dn printer
worked by running regression tests to verify their functionality
Worked on the Canadian Supplemental Disk project. This was designed to audit Canadian ISPs, and
update with all required packages per 7-Eleven policy.
• Ran regression tests on the NEC server, HP server, NCR server to verify installation was successful and did not

7. break existing functionality
• Verified that all peripherals – HP Pro-curve switch, MOT (Mobile Terminal), handheld scanner, Juniper switch,
POS worked by running regression tests to verify their functionality
Worked on the OS Updates project: The OS updates project is a monthly update that runs on all 7-Eleven
stores and pushes all required updates via the radia server.
• Ran regression tests on the NEC server, HP server, NCR server to verify installation was successful and did not
break existing functionality
• Verified that all peripherals – HP Pro-curve switch, MOT (Mobile Terminal), handheld scanner, Juniper switch,
POS worked by running regression tests to verify their functionality
Testing Methodologies:
White Box:
• POS regression testing
Grey Box:
• POS regression testing
Black Box:
• POS regression testing data verification using Query Express
• Manual radia install of OS updates, Bit-9, NetIQ packages when radia server was not available. Verified
successful install by checking for flag file and notation in log file
4/2006 – 12/2008 FedexKinkos Dallas, Texas
FedEx provides access to a growing global marketplace through a network of supply chain services,
transportation services, business and information services.
Quality Assurance Engineer
Worked as part of FedEx Kinko’s Technology Quality Assurance team .
Responsible for the development, execution and maintenance of test cases, supporting test plans
Executed test cases for hardware and software deployed in FedEx Kinko’s branches, on the Internet and FedEx Kinko’s
Intranet, and at the FedEx Kinko’s Corporate and Field Support offices.
Also responsible for testing a subset of FedEx Kinko’s systems developed and maintained by Fedex Technology Group
including:
• Primary Retail/Corporate Workstations supported by FedexKinko’s IT – Windows XP; Windows Vista Standard;
Windows Vista Business and Apple OS. All new software, both proprietary or off-the-shelf, hotfixes and updates released

8. by FedexKinko’s IT, had to be tested on these platforms.
• Development Environment – C, C++, Java
• Integrated MAC and PC hardware & software bundles: Computer Rental, Express Pay, Back Office Computer,
Corporate and Sales Desktops, Branch Manager’s Workstation, and Production Workstations. Application was deployed,
repackaged, patched through a Marimba (now known as BMC Configuration Automation for Clients tool) channel.
• FedEx Kinko’s eCommerce systems, including File Print FedEx Kinko’s, DocStore, Print To Kinkos, WebOrder, and
Email
• FedEx Kinko’s Center Retail systems including Order to Pay and ExpressPay
• Sales Force Automation: Incentive Systems, Clarify, AMS-II
• Infrastructure: eMail, VoiceMail, WAN, LAN, Branch Servers, TODS,
WebMethods, EAS, Retek, Vertex .
Facilitated Alpha / Beta testing and collected feedback from field team members
Coordinated with other QA Engineers, Project Managers and developers to devise robust test cases for each new or
revised product.
Activities included: test development and maintenance, product testing, defect tracking, defect reporting, release process,
code archiving, version control, document control, and test lab management.
Secondary responsibility included testing of Marketing Promotions, Digital Output Devices (networked printers, copiers,
scanners and large-format output devices), and First Off the Line hardware/software qualification. I was also responsible
for validating the accuracy of all related documentation.
Testing Methodologies:
White Box:
• OTP (Order Transaction Processing) – Flagship fedex application – All retail Fedex Kinko’s ordering and
transactions are done via OTP. It can also be used to process shipping transactions.
• FPOS (Fedex Point of Sale) – Primary shipping processing application at Fedex retail outlets
Grey Box:
• DPW (Digital Production Workstation) – Primary workstation for all digital manipulation of images and
documents at Fedex Kinko’s retail locations
• FaxNet – proprietary Fedex self-serve fax application
Black Box:
• Docstore – online document repository for Fedex Kinko’s customers.
• Print Online – Online ordering/configuration tool for Fedex Kinko’s print customers
• Satori – Customer address management tool for downstream Fedex Kinko’s applications

9. 3/2005 – 8/2005 XO Communications Plano, Texas
XO Communications is a leading provider of national and local telecommunications services to businesses, large
enterprises and telecommunications companies. XO offers a complete portfolio of services, including local and long
distance voice, dedicated Internet access, private networking, data transport, and Web hosting services as well as bundled
voice and Internet solutions.
Quality Engineer Consultant
• Worked as a Metasolv (TBS) consultant for Modis IT at XO Communications.
• Primary workstations for this project – Windows XP; Citrix
• Development Environment – Powerbuilder, C, C++, Java
• Worked on two (2) projects, namely Sprint-XO Automation API and VoIP Termination.
• All order entry for Sprint resale of XO’s Wholesale voice and data products were previously managed manually. In order
to scale the business, both partners agreed that automation was required. The purpose of this project was to provide the
capability for Sprint to electronically send and receive end user order information in fulfillment of the resale contract for
XO’s Wholesale telecommunication products and services..
• The XO VoIP Termination service is a Carrier service sold to VoIP and IP-Fax Providers. The service allows customers
to provide their end-users with the ability to terminate Long Distance voice traffic via an IP interconnection to the Public
Switched Telephone Network (PSTN) via XO’s Sonus Softswitch network.
• Performed Software Regression, Functional and Integration testing to insure the API worked flawlessly by identifying
defects to system and user requirements.
• Created test cases from requirements documents, executed manual black box testing using regression, functional,
integration and sanity testing and analyzed test results.
• To perform this testing, several systems were used including internal XO systems like (COE, IPS, and Linx [Siebel] ).
Other systems used were Metasolv (TBS) for provisioning circuits, Test Director and Rational (ClearQuest/ClearCase) for
creating Test Cases and tracking defects.
Testing Methodologies:
White Box:
• Custom API – the “bridge” between XO Communications and Sprint. My job was to verify that the API fixes
did not break other data relationships.
• Metasolv TBS – XO Communications primary CRM. Used to send, receive and process orders from Sprint. Also
used for customer network design. My job involved verifying that all these processes matched the incoming
Sprint order and translated back into Sprint downstream systems per Sprint requirements.
Black Box:
• UAT – Data entry from Sprint side. I verified XML properly packaged and deployed on XO side in Metasolv
TBS. I completed order (network design) and sent it back to Sprint and they verified all data received per
requirements at all designated downstream channels.

10. 3/2004 – 5/2004 PriceWaterHouseCoopers Dallas, Texas
PricewaterhouseCoopers provides industry-focused assurance, tax and advisory services for public and
private clients primarily in four areas: corporate accountability; risk management; structuring and mergers
and acquisitions; and performance and process improvement.
Quality Assurance Consultant
• Primary workstations – Windows XP, Windows 2000
• Development Environment – C, C++, Java
• Worked as a consultant for Software Professionals Inc at PwC which was a dynamic, fast-paced environment.
• Worked with a team of developers to create test plans, test scripts and test data using basic industry standards for A&C –
PwC’s web-based client and engagement acceptance vetting tool.
• Documented and tracked defects;
• Executed test plans and analyzed test results;
• Made technical and design recommendations for programming efforts; required an understanding the overall system
architecture and project requirements;
• Participated in the design of the software and advised development of common errors and high-risk areas;
• Suggested designs that would facilitate testing;
• Looked for opportunities to automate testing:
• Actively contributed to ongoing process improvement activitiesof the QA team;
• Ensured both process and product quality.
Testing Methodologies:
Black Box:
• A&C – PwC client and engagement acceptance vetting tool
7/2000 – 9/2003 MetaSolv Software Plano, Texas
Provider of customer relationship, order management, and service fulfillment solutions designed to
meet the complex, mission-critical business needs of next-generation communications providers.

11. Technical Support Analyst
 Primary Workstations – Windows XP, Windows 2000, Citrix, X-Window, Sun Solaris.
 Development Environment – Powerbuilder, C, C++, Java
 Coordinated development efforts with MetaSolv Engineering Network Design, Circuit Design - ATM, Frame Relay
teams per customer requirement.
 Conducted on-site customer systems reviews to identify problem sources and system shortcomings to determine
appropriate remedial action and if required to set up and support training and testing environments. Maintained
problem statuses and problem resolution records. Prepared reports on problems encountered and methods of
resolution ensuring overall systems integrity and reliability.
 Coordinated service/support readiness activities including but not limited to product betas, testing, product design
sessions, and knowledge transfer sessions.
 Member of cross-functional team to define system requirements and new enhancements throughout the design and
implementation life cycle for Metasolv e-Service (ecommerce) and NSP (GeoSpatial Network Service and
Provisioning).
 Liasion between development, support, customers and professional services debugging code and interfaces .
 Performed end-to-end user acceptance testing, system testing, unit, string, integration, with negative & positive
scenarios for enhancements and new releases.
 Executed test strategies and test scenarios to address the testing needs of both front end (Metasolv GUI, Metasolv thin-
client through IE and Netscape browser interface) and backend components.
 Managed server farm running 40 – 100 test cases; 15-30 Windows servers, 5 Solaris servers and 2 HP servers.
 Wrote Design Interface Specifications for SilverStream Application Server.
 Coordinated security issues and all changes to user authorization profiles.
 Wrote test scripts, performed system validation, and production support.
 Created training documentation, trained all levels of users at multiple locations.
 Tracked and monitored bug fixes as they cycled through the development process using Rational
(ClearCase/ClearQuest) and Remedy.
 Developed project plans using Microsoft Project.
 Monitored customer upgrades through VPN or onsite.
 Designing and assisting in Test Plan creation.
 Creating and Understanding Test Plans.
 Creation of Test cases and understanding functional test Environment
 Creating Automated Test Scripts and maintaining Test Cases
 Execution of Test Script Languages (TSLs) in SilkTest and in WinRunner .
 Assisted in Onsite Project work for ‘KVH Telecom’ Project At Client side in Tokyo, Japan.
 Understanding the Functionality and workflow of web based Metasolv GUI Application.
 Understanding functionality changes in each new Build.
 Managing Functional Test cases for different builds.
 Manual Testing involving Functionality ,Regression Testing, Performance Testing.
 Identified functionality and performance issues, including: deadlock conditions, database connectivity problems, and
system crashes under load.
 Provided management and clients with analysis reports and recommendations, which resulted in a redesign of the
architecture by development. Communicated with clients to resolve issues.
 Confirmed the scalability of application servers and application under test after the architecture redesign and re-certified
the application servers.
 Identified performance issues with the Metasolv Solution clustered application server.

12.  Provided recommendations to development on steps to meet performance goals.
 Determined the scalability of the clustered configuration and benchmarked the cluster's performance under load.
 Identified configuration bottlenecks in Unix Solaris and NT server and provided recommendations to overcome them.
 Maintained a LoadRunner script that allowed for fast configuration changes during testing.
Testing Methodologies:
White Box:
• Cygent – This project did not take off. The goal back at the time was to integrate Cygent into Metsolv TBS and
and eventually launch a web facing automated process (early days of ecommerce) for ordering a POTS (telephone
line).
• Metasolv TBS – flagship Metasolv software application – this was a modularzed application and that had several
code streams. The application was highly customizable. Because every customer (telecom company) was
practically embedded in their environment, we had to customize Metasolv to fit around a customer’s
environment. Testing, implementation, support meant we had to simulate and maintain every customer’s
environment in-house.
Grey Box:
• Metasolv – initial issue resolution process – involved trying to recreate what customer was doing and then
looking at the logs to determine how best to troubleshoot the problem.
Black Box:
• Metasolv - E-fix verification
5/98-6/00 Stream International Dallas, Texas
Stream International provides support services for leading technology companies and e-businesses,using
e-mail, live chat, voice and self-help solutions 7 days a week, 24 hours a day on the applications and
hardware most widely used in the corporate workplace.
Techincal Support Representative – Hewlett Packard
 Primary Workstations – Windows 95, Windows 98, Windows NT, Windows 2000
 Managed a team of technical Support Representatives to maintain technical accuracy and to ensure that appropriate
troubleshooting routines were followed according to the A+ Technician certification requirements
 Interfaced between System Engineers and customers to ensure that their products worked flawlessly and gathered
data/requirements for future product enhancements. These involved identifying driver conflicts, OS errors, hardware
conflicts, OS rebuilding etc.
5/96-7/98 Lucent Technologies Hurst, Texas
Lucent Technologies designs and delivers the systems, services and software that drive next-generation
communications networks. Lucent's customer base includes communications service providers,
governments and enterprises worldwide.

13. BCS Project Coordinator
• Primary Workstations – Windows 95, Windows 98, X-Window
• Development Environment – Powerbuilder, C, C++, Unix
• Designed, provisioned, and coordinated installation of OC-48, OC-12, OC-3 (STS-1), DS3, DS1, DS0, Frame
relay, & Internet services for internal & external customers.
• Reviewed and verifed information on all service orders submitted by sales in order.
• Initiated electronic orders with LEC’s and IXC’s as required.
• Verified and assigned available facilities.
• Submitted work requests to engineering for additional equipment/facilities. Performed Quality Assurance and
tracking of all designs, LEC/IXC circuit ID’s and locations for all circuits. Generated CLR’s, DLR’s, FOC’s and
LOA’s as required for each circuit/order.
2/93 – 8/95 WI Systems Inc. Arlington, Texas
Internet Consulting company.
Technical Implementation Manager
• Oversaw ISP design and set up -- offering dialup, ISDN, DSL, Frame Relay, leased-line connectivity and web-
hosting on a Sun/Cisco/Lucent infrastructure.
• Responsible for all engineering, architecture, day-to-day operation and security of TCP/IP network and UNIX
servers.
• Designed and deployed OSPF/BGP routing across network.
• Built and administrated large number of Sun/Solaris/Linux/UNIX servers.
• Developed and deployed high-availability and redundant email, DNS, and web servers using cisco and Sun based
equipment.
• Worked to deploy services and troubleshoot problems with networks, servers, and telecommunications facilities.
• Improved security of company and customer networks using routers, switches, and firewalls from various
vendors.
• Improved security of company Sun/Solaris/Linux/BSD servers.
SKILLS
• Tools
– Reporting – Business Objects, Microsoft Excel, Microsoft Word
– Database Tools - SQL Navigator, Toad, Net8, SQL Plus, Query Express
– Remote Sharing – vnc, pcAnywhere, Funk Software, Proxy, Exceed, Vision
– Editors – editplus, vi
– Testing – Mercury Interactive (Load Runner, Win Runner), Sprocket (Internal Metasolv Testing Tool),
QA Wizard, Quality Center
• Programming – XML, JAVA, HTML, Perl, PHP, Corba

14. • CRM – Cygent, Tibco, PeopleSoft, Remedy, Vantive, Lotus
• Databases – Oracle, Access, SQL Server
• Applications - Metasolv Solution, Business Objects, Microsoft Office, MS Project,Visio.
• Servers - BEA Weblogic, IIS 4.0/5.0, SilverStream/Metasolv Application Server
• Operating Systems/environments - Sun Solaris, HP, Apple Macintosh OS 9; OSx(Jaguar), Microsoft (all
operating systems), Unix/Linux, Citrix.
EDUCATION
8/88 - 5/90 Tarrant County Junior College Hurst, Texas
 Transfer courses computer information systems – Deans List, GPA: 3.75/4.00
8/90 - 5/92 Attended University of Texas at Arlington Arlington, Texas
 Computer Information Systems (December 1992)
E - M A I L : O N Y A N G O . C H A R L E S @ G M A I L . C O M
2 4 4 4 T E X O M A D R I V E . • L I T T L E E L M , T X 7 5 0 6 8 • P H O N E : H O M E ( 9 7 2 ) 6 6 8 - 5 5 4 1 C E L L ( 2 1 4 ) 7 6 9 - 5 7 2 5